Operations Manager - Social Housing Refurbishment/Planned Maintenance Orpington based 70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Kent. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
17/04/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Orpington based 70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Kent. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 70,000 + Car/Allowance + Benefits.
Resident Liaison Officer Manchester £15.50 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
17/04/2026
Seasonal
Resident Liaison Officer Manchester £15.50 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
17/04/2026
Contract
MMP Consultancy are looking to recruit a Resident Liaison Officer to work for a National Contractor based in Kent. We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. Responsibilities: Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Ideal Candidate: Present previous experience of working within Social Housing or Local Authority Resident Liaison/Community Engagement capacity Experience of supporting planned works programmes Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
17/04/2026
Full time
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
17/04/2026
Full time
Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team. This is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire. Based out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers , ensuring consistent service delivery and high levels of customer satisfaction across all sites. Key Responsibilities: Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites Oversee resident engagement strategies to ensure a consistently high standard of customer care Act as the main point of escalation for complex or sensitive resident issues Work closely with site teams, project managers, and clients to coordinate communication plans Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met Ensure clear, proactive communication with residents regarding works, timelines, and disruptions Support the delivery of planned maintenance and refurbishment programmes across the region Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams Produce reports and maintain accurate records using internal systems and CRM platforms Contribute to continuous improvement of customer experience processes and procedures About You: Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance Demonstrable experience managing or supervising RLOs or customer-facing teams Strong understanding of planned works programmes and resident engagement strategies Excellent communication and interpersonal skills, with the ability to manage challenging situations Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems) Proactive, solution-focused, and confident working across multiple sites This is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects.
We are currently recruiting a Resident Liaison Officer to work on a part time, freelance basis. Act as the key link between residents and the site team, ensuring clear communication, managing concerns, and maintaining positive community relations throughout the construction project. Key Responsibilities Serve as the main point of contact for residents and stakeholders Provide regular updates on works, including advance notice of disruptions Manage and resolve queries and complaints in a timely manner Maintain accurate records of communications and issues Liaise with site teams to coordinate access and minimise disruption Attend site meetings and support community engagement activities Requirements Experience in an RLO, customer service, or community-facing role (construction or housing preferred) Strong communication and problem-solving skills Organised, approachable, and able to work independently Basic IT skills (Microsoft Office) Desirable Experience with social housing or local authority projects Understanding of construction environments
17/04/2026
Seasonal
We are currently recruiting a Resident Liaison Officer to work on a part time, freelance basis. Act as the key link between residents and the site team, ensuring clear communication, managing concerns, and maintaining positive community relations throughout the construction project. Key Responsibilities Serve as the main point of contact for residents and stakeholders Provide regular updates on works, including advance notice of disruptions Manage and resolve queries and complaints in a timely manner Maintain accurate records of communications and issues Liaise with site teams to coordinate access and minimise disruption Attend site meetings and support community engagement activities Requirements Experience in an RLO, customer service, or community-facing role (construction or housing preferred) Strong communication and problem-solving skills Organised, approachable, and able to work independently Basic IT skills (Microsoft Office) Desirable Experience with social housing or local authority projects Understanding of construction environments
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
17/04/2026
Seasonal
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
17/04/2026
Full time
Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant. The Role: Assisting and ensuring the effective and efficient delivery of our contracts in a way that is financially viable. Ensuring that we maintain quality work, carried out safely, completed on schedule and in accordance with our client s changing needs with minimum inconvenience to residents. Responsibilities: Assist and management of the day-to-day operations of Planned or R&M Contracts Work in partnership with the clients to exceed operational and business expectations. Management of the motivation of operatives and subcontractors Ensuring profit and performance targets are achieved Liaising and developing relationships with the client's representatives and resident groups Monitoring the performance of the contract and ensure that Key Performance Indicators are achieved Managing resources to ensure efficiency and contractual obligations are maintained Monitoring progress of the contract to ensure the completed works are correct and to the agreed specification standard Monitoring quality, safety and environment and promote a safety culture within the business unit Managing / liaising with a team of Supervisors, Administrators and Resident Liaison Officers to ensure contractual expectations are met along with responsibility for recruitment retention, training and development of employees Maintaining and develop reports on progress and performance of contract Monitoring management systems and ensure that they are maintained and targets are achieved Monitoring the financial aspects of the contract and report on profitability Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance Ensuring works are completed on time and to a high-quality standard Plan, programme and coordinate efforts of Operatives and Subcontractors such that works progress as agreed, to programme and in accordance with the contract provisions, with the least amount of disruption and inconvenience to the residents Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets Ensure that all Variation sheets are appropriately completed and signed by the Client or Client representative; provide Contracts Manager with such signed copies at the earliest opportunity Prepare snagging lists at the earliest opportunity and promptly issue such for record of the relevant part About You: Contracts management within repairs and maintenance Full Driving License Formal qualification and training within the Building industry Understanding of all principles within contract management. The ability to adapt to busy workload. Prioritise a changing schedule Strong management skills and the ability to motivate a team at all levels Experience within a result driven business Ability to be innovative and creative to resolve complex Knowledge of building maintenance and repair What We Offer £41,000 plus benefits including: 25 days annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Site Manager Social Housing Roofing & Cladding Location: Hampshire Contract: Temp to Perm Initial Duration: 20 weeks, moving onto the next project thereafter We are looking to appoint an experienced Site Manager to join a growing social housing roofing and cladding contractor. This Site Manager role will involve delivering roofing and cladding remediation works across occupied flats and houses. The successful Site Manager will play a key role in ensuring works are delivered safely, on programme, and to the required compliance standards. This is a temp to perm Site Manager opportunity with long-term work available, and the Site Manager will move straight onto the next project in Hampshire following the initial 20-week contract. Key Responsibilities Day-to-day management of roofing and cladding remediation projects within social housing Managing and supervising roofing teams and subcontractors on site Ensuring strong Health & Safety compliance at all times, including regular inspections and clear site signage on display Managing works in occupied properties , maintaining a professional approach at all times Working closely with Resident Liaison Officers (RLOs) to ensure residents are kept informed and disruption is minimised Overseeing site documentation, compliance records, permits, and reports Confident use of IT systems to complete reports, audits, and compliance paperwork Requirements Proven experience as a Site Manager within social housing roofing and/or cladding Strong knowledge of Health & Safety legislation and best practice IT literate , with experience completing digital reporting and compliance systems All valid and in-date tickets, including: SMSTS Asbestos Awareness CSCS card preferred Working at Heights First Aid (preferred) Experience managing multiple trades and delivering projects safely and on time What s on Offer Temp to perm Site Manager position, with Salary, Car and package thereafter Initial 20-week contract with immediate start Ongoing project pipeline across Hampshire Stable opportunity with a specialist social housing contractor For more information please send up to date CV to (url removed) and i will get back to you asap
17/04/2026
Seasonal
Site Manager Social Housing Roofing & Cladding Location: Hampshire Contract: Temp to Perm Initial Duration: 20 weeks, moving onto the next project thereafter We are looking to appoint an experienced Site Manager to join a growing social housing roofing and cladding contractor. This Site Manager role will involve delivering roofing and cladding remediation works across occupied flats and houses. The successful Site Manager will play a key role in ensuring works are delivered safely, on programme, and to the required compliance standards. This is a temp to perm Site Manager opportunity with long-term work available, and the Site Manager will move straight onto the next project in Hampshire following the initial 20-week contract. Key Responsibilities Day-to-day management of roofing and cladding remediation projects within social housing Managing and supervising roofing teams and subcontractors on site Ensuring strong Health & Safety compliance at all times, including regular inspections and clear site signage on display Managing works in occupied properties , maintaining a professional approach at all times Working closely with Resident Liaison Officers (RLOs) to ensure residents are kept informed and disruption is minimised Overseeing site documentation, compliance records, permits, and reports Confident use of IT systems to complete reports, audits, and compliance paperwork Requirements Proven experience as a Site Manager within social housing roofing and/or cladding Strong knowledge of Health & Safety legislation and best practice IT literate , with experience completing digital reporting and compliance systems All valid and in-date tickets, including: SMSTS Asbestos Awareness CSCS card preferred Working at Heights First Aid (preferred) Experience managing multiple trades and delivering projects safely and on time What s on Offer Temp to perm Site Manager position, with Salary, Car and package thereafter Initial 20-week contract with immediate start Ongoing project pipeline across Hampshire Stable opportunity with a specialist social housing contractor For more information please send up to date CV to (url removed) and i will get back to you asap
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
17/04/2026
Full time
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
Approach Personnel Ltd
Newcastle Upon Tyne, Tyne And Wear
Tenant Liaison Officer (TLO) Newcastle Upon Tyne We are currently seeking an experienced Tenant Liaison Officer (TLO) to join a live construction project in Newcastle, focusing on fire safety improvement works within a residential setting. Location: Newcastle Upon Tyne (NE6) Start Date: 22 April 2026 Duration: 3 Months Hours: 8:00am 5:00pm Role Overview: As the Tenant Liaison Officer, you will act as the primary point of contact for residents throughout the duration of the fire safety improvement project. You will play a key role in ensuring clear communication, smooth coordination, and a positive experience for tenants while works are carried out. Key Responsibilities: Act as the main liaison between residents, site teams, and project stakeholders Conduct pre-start meetings with tenants, explaining upcoming works and schedules Coordinate access to properties and manage appointment scheduling Work closely with site teams to ensure minimal disruption to residents Maintain accurate records of all communications, access arrangements, and issues Handle complaints and queries professionally, ensuring timely resolution Clearly communicate fire safety requirements in an accessible and reassuring manner Essential Requirements: Previous experience in a Tenant Liaison Officer or similar resident-facing role Strong administrative skills with excellent attention to detail Outstanding communication skills (both written and verbal) Highly organised with the ability to manage multiple responsibilities Calm and professional approach when dealing with challenging situations Proficient in Microsoft Office and database systems Full UK driving licence and access to a vehicle (in case travel is required) Preferred (Not Essential): Experience working within social housing or with local authorities Background in construction, refurbishment, or maintenance projects Understanding of fire safety regulations or building compliance Knowledge of safeguarding and supporting vulnerable residents SSSTS / SMSTS / CSCS card If you are an experienced Tenant Liaison Officer with strong communication skills and are available for an immediate start, we would like to hear from you.
16/04/2026
Full time
Tenant Liaison Officer (TLO) Newcastle Upon Tyne We are currently seeking an experienced Tenant Liaison Officer (TLO) to join a live construction project in Newcastle, focusing on fire safety improvement works within a residential setting. Location: Newcastle Upon Tyne (NE6) Start Date: 22 April 2026 Duration: 3 Months Hours: 8:00am 5:00pm Role Overview: As the Tenant Liaison Officer, you will act as the primary point of contact for residents throughout the duration of the fire safety improvement project. You will play a key role in ensuring clear communication, smooth coordination, and a positive experience for tenants while works are carried out. Key Responsibilities: Act as the main liaison between residents, site teams, and project stakeholders Conduct pre-start meetings with tenants, explaining upcoming works and schedules Coordinate access to properties and manage appointment scheduling Work closely with site teams to ensure minimal disruption to residents Maintain accurate records of all communications, access arrangements, and issues Handle complaints and queries professionally, ensuring timely resolution Clearly communicate fire safety requirements in an accessible and reassuring manner Essential Requirements: Previous experience in a Tenant Liaison Officer or similar resident-facing role Strong administrative skills with excellent attention to detail Outstanding communication skills (both written and verbal) Highly organised with the ability to manage multiple responsibilities Calm and professional approach when dealing with challenging situations Proficient in Microsoft Office and database systems Full UK driving licence and access to a vehicle (in case travel is required) Preferred (Not Essential): Experience working within social housing or with local authorities Background in construction, refurbishment, or maintenance projects Understanding of fire safety regulations or building compliance Knowledge of safeguarding and supporting vulnerable residents SSSTS / SMSTS / CSCS card If you are an experienced Tenant Liaison Officer with strong communication skills and are available for an immediate start, we would like to hear from you.
Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
16/04/2026
Full time
Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Resident Liaison Officer Manchester £14 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
16/04/2026
Seasonal
Resident Liaison Officer Manchester £14 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
Resident Liaison Officer Dartford £22.00 - £23.00 per hour Social Housing Planned Works: Kitchens & Bathrooms Are you a customer-focused professional with experience in planned maintenance We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Dartford . This role is solely focused on our Kitchen and Bathroom refurbishment program , acting as the essential link between our residents and the site delivery team. As the works are being carried out inside residents' homes, this role requires exceptional empathy, organisation, and a "resident-first" approach to ensure a smooth delivery. THE OFFER Pay Rate: Competitive Hourly Rate (approx. £22.50 - £23.00 per hour) Location: Dartford (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Focus: Kitchen & Bathroom Refurbishments Requirements: Full UK Driving Licence and access to a vehicle are mandatory. Contract: Long-term Contract / Permanent opportunities available. THE ROLE (Kitchen & Bathroom Specialist) You will be the face of the contract, managing the "end-to-end" resident journey from the initial survey through to the final sign-off of their new kitchen or bathroom. Key Responsibilities: Pre-Start Surveys: Visit residents to introduce the project, explain the disruption levels, and identify any specific needs or vulnerabilities. Choice Management: Assist residents in choosing their kitchen units, worktops, flooring, and bathroom finishes, ensuring all selections are recorded and ordered correctly. Access Coordination: Manage the schedule of works by ensuring residents are home for trades, minimising "no-access" appointments and delays. Conflict Resolution: Handle any on-site queries or complaints regarding the quality or timing of the works, resolving issues before they escalate. Support: Act as the primary point of support for residents while their essential facilities (water/cooking) are temporarily out of use during the refurbishment. Documentation: Ensure all resident satisfaction surveys and property condition records are kept up to date for client reporting. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) is essential. Previous experience specifically with Internal Planned Works (K&B) is a major advantage. Communication: Ability to explain technical work programs in simple, reassuring terms to residents. Mobility: Must drive and have a reliable vehicle for travel between sites in Dartford. Resilience: Comfortable working in a fast-paced construction environment and dealing with high-pressure situations inside residents' homes. Organization: Strong IT skills for logging surveys, choices, and daily site activity. If you are a proactive RLO looking for a long-term role in the Dartford area, please apply now with your updated CV.
16/04/2026
Full time
Resident Liaison Officer Dartford £22.00 - £23.00 per hour Social Housing Planned Works: Kitchens & Bathrooms Are you a customer-focused professional with experience in planned maintenance We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Dartford . This role is solely focused on our Kitchen and Bathroom refurbishment program , acting as the essential link between our residents and the site delivery team. As the works are being carried out inside residents' homes, this role requires exceptional empathy, organisation, and a "resident-first" approach to ensure a smooth delivery. THE OFFER Pay Rate: Competitive Hourly Rate (approx. £22.50 - £23.00 per hour) Location: Dartford (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Focus: Kitchen & Bathroom Refurbishments Requirements: Full UK Driving Licence and access to a vehicle are mandatory. Contract: Long-term Contract / Permanent opportunities available. THE ROLE (Kitchen & Bathroom Specialist) You will be the face of the contract, managing the "end-to-end" resident journey from the initial survey through to the final sign-off of their new kitchen or bathroom. Key Responsibilities: Pre-Start Surveys: Visit residents to introduce the project, explain the disruption levels, and identify any specific needs or vulnerabilities. Choice Management: Assist residents in choosing their kitchen units, worktops, flooring, and bathroom finishes, ensuring all selections are recorded and ordered correctly. Access Coordination: Manage the schedule of works by ensuring residents are home for trades, minimising "no-access" appointments and delays. Conflict Resolution: Handle any on-site queries or complaints regarding the quality or timing of the works, resolving issues before they escalate. Support: Act as the primary point of support for residents while their essential facilities (water/cooking) are temporarily out of use during the refurbishment. Documentation: Ensure all resident satisfaction surveys and property condition records are kept up to date for client reporting. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) is essential. Previous experience specifically with Internal Planned Works (K&B) is a major advantage. Communication: Ability to explain technical work programs in simple, reassuring terms to residents. Mobility: Must drive and have a reliable vehicle for travel between sites in Dartford. Resilience: Comfortable working in a fast-paced construction environment and dealing with high-pressure situations inside residents' homes. Organization: Strong IT skills for logging surveys, choices, and daily site activity. If you are a proactive RLO looking for a long-term role in the Dartford area, please apply now with your updated CV.
Resident Liaison Officer Brent £22.57 per hour Social Housing Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent . This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV.
16/04/2026
Full time
Resident Liaison Officer Brent £22.57 per hour Social Housing Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent . This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV.
Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
15/04/2026
Full time
Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
15/04/2026
Full time
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Resident Liaison Officer Location: Rochdale Contract: Temporary initially 6 weeks, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 13 - 14.50 per hour dependent on experience The Role An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel; candidates must have access to their own vehicle. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
15/04/2026
Contract
Resident Liaison Officer Location: Rochdale Contract: Temporary initially 6 weeks, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 13 - 14.50 per hour dependent on experience The Role An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel; candidates must have access to their own vehicle. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)
Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Tamworth area. Your role will cover the North and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately
14/04/2026
Contract
Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Tamworth area. Your role will cover the North and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately
Site Manager Location: Andover Start Date : ASAP Duration: Ongoing Rate: 260 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Andover My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Andover, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.
10/04/2026
Seasonal
Site Manager Location: Andover Start Date : ASAP Duration: Ongoing Rate: 260 p/day Site Manager - Social Housing Refurbishments (Kitchens & Bathrooms) - Andover My client is a well-established contractor delivering social housing refurbishment works across multiple frameworks. They are looking to appoint a Site Manager to oversee ongoing kitchen and bathroom replacement programmes across occupied properties in Andover, reporting directly into a Project Manager. You will be responsible for the day-to-day running of site operations, ensuring works are delivered safely, on programme, and to the required quality standards within a live residential environment. The Role: Day-to-day management of kitchen and bathroom refurbishment works Coordinating subcontractors and trades across multiple properties Managing works within occupied social housing environments Ensuring health & safety compliance at all times Monitoring quality and signing off completed installations Liaising with residents, tenant liaison officers, and client representatives Managing programme and sequencing of works to maintain progress Maintaining site records, reports, and H&S documentation Key Requirements: Proven experience managing social housing refurbishment projects Strong background in kitchen and bathroom replacement programmes Experience working within occupied properties Good organisational and communication skills CSCS, SMSTS, and First Aid essential Ongoing work available with an immediate start.
