31 jobs found

Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.

Maintenance Surveyor We are looking for a Maintenance Surveyor with considerable experience in construction or maintenance project management. Position: Maintenance Surveyor Salary: £49,340 Per annum Hours: Full time, 35 hours per week Monday - Friday Location: Hammersmith, West London, hybrid with 2 days in the office Contract: Permanent Closing Date: Sunday 2nd November Shortlisted candidates will be required to participate in an assessment as part of the selection process. This will be held on the day of your interview, if you are invited to participate. About the role: In this role, you will support the Director of Property and Estate Services and contribute by providing technical advice and oversight to deliver high quality, resident-focused maintenance service. You will maintain external relationships with tenants and leaseholders, local authority Councillors, representatives from emergency, social and healthcare services, consultants and contractors. Your main responsibilities will include The provision of technical advice to team members to enable repairs order to be raised appropriately. Manage a programme of work to comply with statutory and regulatory health and safety obligations. Manage a portfolio of major repair projects, and the process of specifying, implementing and completing void works. Engagement with residents to carry out pre and post repair inspections and statutory consultations Manage disrepair claims, damp and mould cases, and respond to complaints within given timescales. About You: As Maintenance Surveyor you will have a technical qualification in construction or maintenance related subject area. We are looking for a highly organised, self-motivated, collaborative and outcome-focused professional with a significant amount of knowledge of works ordering systems and obtaining competitive quotations. If you are passionate about bringing excellence to your work, enjoy collaborating with others and can demonstrate commitment in all that you do, we would love to hear from you. About the Organisation This organisation is dedicated to making a positive impact through providing high-quality housing and services. With a strong community focus, they are committed to delivering safe, secure and affordable homes while ensuring residents have a voice in shaping the services they receive. This is an exciting time to join, with significant development projects and new office facilities in West London. The organisation takes pride in being equitable, inclusive and respectful providing a safe environment in which residents come first. Staff live these values and applicants will need to demonstrate alignment with them in daily actions, interactions, decisions and priorities. Pre-employment checks are carried out to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and Right to Work in the UK. All qualified applicants already eligible to work in the UK will receive consideration for employment without regard to disability, race, nationality, ethnic or national origin, religion or belief, sex, gender, sexual orientation, gender reassignment, marital status or pregnancy. If you need us to make any special accommodation in the recruitment and selection process because of a protected characteristic, please let us know. Other roles you may have experience of could include: Building Surveyor, Property Surveyor, Repairs Surveyor, Voids Surveyor, Maintenance Manager, Technical Officer, Asset Surveyor, Repairs and Maintenance Officer, Building Maintenance Coordinator, Project Surveyor, Property Services Manager. Etc.

Large Housing Association requires an experienced Repairs Inspector for a 6 month period. The successful candidate will ensure all repairs adhere to the perfect journey, that residents need only ask once, and any failure is fixed quickly when exception cases occur. Responsibilities: Ensuring contractors and suppliers are providing a consistently high-quality repairs service. Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management. A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback. Recommend, oversee and develop a best in class reporting repairs processes and policies to meet targets and fix failure fast. Assist the Regional Repair Lead, Surveyors and Local Officers in the management of responsive repairs, kitchen and bathroom as well as planned and cyclical referrals. Continually monitor the quality and success of all responsive repairs, using data, analysis and insight to instigate appropriate improvements and recommendations. Manage a post inspection regime for your patch, ensuring that works are carried out to a good standard and taking ownership where works are not to a good standard and seen through to successful conclusion. Manage an audit/oversight regime for repairs, checking contractors are complying with H&S obligations and following the code of conduct. Support the preparation of overall stock condition inspections or undertaking local nitial surveys for reactive or planned works. Skills and experience: Experience of working within the repairs sector, carrying out pre, post audit and quality inspections Experience in formulating specifications, managing schedules of works and technical diagnosis Experience of contractor management Experience of writing and disseminating technical reports Good understanding of the relevant legislation, statutory and regulatory requirements DEA/FRA assessor trained (desirable) Recognised HND technical qualification eg. building surveying or member CIOB (desirable) Pay £170 pd PAYE or £225 pd Umbrella

About the Job To provide a customer focused, proactive and high-quality Tenancy management service to the organisations affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies. Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum. Conducting viewings with prospective tenant Ensure all paperwork and compliance documents in place for new tenancies. Ensure high retention of tenancies Responsible for managing rent increases and renewals to maximise the income of the portfolio Actively work with residents to manage their rent accounts and maximise income. Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. Build effective relationships with residents, increasing resident satisfaction and quality of life. Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt. Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained Previous Experience and Skills Required : Experience of Housing management system Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments. Experience of working of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Strong negotiating and influencing skills across a range of stakeholders. Analytical, with the ability to quickly solve problems through practical and innovative means. Achievement focused approach, with the ability to drive performance. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Commitment to equality and diversity If you are committed to delivering excellent customer service, have a passion for housing, and want to be part of a dynamic and supportive team, we would love to hear from you. Apply now and become an integral part of the organisation as a Housing Officer. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Title: Head of Service Location: South London Contract Type: Temporary (Ongoing) Day Rate: 700 - 750 per day Start Date: ASAP Overview: We are working with a dynamic and forward-thinking South London local authority to appoint a highly experienced Head of Service to lead the Repairs and Damp & Mould portfolio within their Housing Directorate. This is a senior interim role requiring a hands-on, strategic leader to take ownership of the responsive repairs service, while also developing and driving the council's approach to tackling damp, mould, and condensation issues across its housing stock. The role is pivotal in delivering safe, decent, and high-quality homes for residents, with a clear focus on compliance, customer satisfaction, and service improvement. Key Responsibilities: Provide strategic and operational leadership of the housing repairs , voids , and damp & mould services. Lead the council's response to damp and mould complaints, ensuring timely inspections, root cause identification, and robust resolution strategies. Oversee and improve the delivery of day-to-day repairs, ensuring performance targets and KPIs are consistently met. Drive transformation and continuous improvement within the service, enhancing resident satisfaction and operational efficiency. Ensure compliance with all relevant legislation, including housing health and safety rating system (HHSRS), landlord obligations, and regulatory standards. Develop and implement a proactive damp and mould strategy, working closely with internal teams, contractors, and residents. Lead a large multi-disciplinary team including surveyors, repairs operatives, case officers, and contract managers. Manage significant budgets and oversee contractual performance, particularly in relation to damp and mould remediation works. Provide regular reports and updates to senior leadership, councillors, and external bodies such as the Housing Ombudsman or Regulator of Social Housing where required. Ideal Candidate Profile: Substantial senior leadership experience in repairs and maintenance within a local authority or social housing provider . Demonstrable expertise in managing damp, mould, and disrepair issues at a strategic level. Strong technical understanding of property maintenance, building pathology, and HHSRS. Track record of delivering service transformation, driving improvements, and managing performance in housing repairs services. Confident managing large teams, complex budgets, and multiple contractors. Politically astute and highly responsive to emerging housing and compliance issues. Relevant professional qualifications in housing, construction, or surveying (e.g. CIH, RICS, CIOB) are desirable. To Apply: Please submit your CV and a short cover note highlighting your relevant experience. This is an urgent requirement, and early applications are strongly encouraged.

Looking for a Resident Liaison officer to join a leading Maintenance Contractor in Tamworth areas Permanent role. Offering a competitive salary of 30,000 + car allowance and benefits Working on a planned maintenance contract you will provide support to a well established team that deliver refurbishments and repairs to social housing properties Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience in a RLO role within a similar industry, ideally Social Housing Have a full UK driving licence commutable to Birmingham and surrounding areas Are an excellent communicator comfortable with in person and telephone conversations If you are interested in this role, or would like more information please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Resident Liaison Officer Planned Maintenance - Property Services Up to £33k plus package Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. My client are based in Hemel Hempstead and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly internal and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a Full Time position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Are you passionate about ensuring homes are safe, well-maintained and efficiently managed? This is an opportunity to join a growing, forward-thinking housing organisation with a genuine social purpose - delivering affordable, sustainable homes and improving communities across Salford. As the organisation continues to expand its stock and systems, they're looking for an Asset Officer to play a key role in the management of property data, compliance information, and maintenance performance - helping to ensure every home meets the highest standards. The Role You'll join a small but ambitious team responsible for the day-to-day management of housing assets. Your work will support the delivery of safe, compliant and well-maintained homes and help shape how the organisation manages and uses asset data moving forward. Typical responsibilities include: Maintaining accurate property, compliance and maintenance data across the asset management systems (including Pimms). Producing monthly KPI reports to support informed decision-making. Managing and monitoring customer complaints and supporting service improvement. Coordinating documentation, plans and drawings for schemes and developments. Assisting with property handovers and updates to the asset database for new homes. Liaising with partners and contractors to ensure repairs, compliance checks and inspections are properly recorded and monitored. About You You'll bring a good understanding of housing maintenance, asset management and compliance, along with strong organisational and IT skills. We're looking for someone who is: Experienced in social housing, ideally within an asset or property services team. Comfortable handling large amounts of data and ensuring accuracy across systems. Confident working with KPIs, reports and databases such as Pimms. Able to work independently, use initiative, and identify opportunities to improve processes. A strong communicator who can work collaboratively with contractors, colleagues and partners. Why Apply? This is a great chance to make a tangible difference in the local community while developing your career in asset management. You'll be joining an organisation that's genuinely values-led - focused on sustainability, growth and customer satisfaction, with a supportive and flexible working culture. Please get in touch today with our Property and Housing Specialist Jonathan Kirby on (phone number removed) or (phone number removed) for more details on opportunities available, or apply below with your CV. Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Privacy Policy and Disclaimers which can be found on our website INDA

Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £22 p/h Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in East London and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Resident Liaison Officer - Temporary Planned Maintenance - Property Services Up to £22 p/h Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Hertfordshire and they are carrying out a planned works programme in the surrounding areas. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retrofit and external works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a temporary position with potential to develop your career. Please apply directly for this role or contact Jamie Goodhew for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer.

Role: Homeowner Services Officer 2 positions available Location: Eastleigh Type: Perm role Salary: Up to £36.8k per annum Hours: 37 hours per week We're delighted to be recruiting for two Homeowner Services Officers to join our exciting Specialist Residential Services team. Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally. You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes. Key Responsibilities: Manage a wide portfolio taking full responsibility for leasehold management. Provide specialist advice on lease covenants, subletting, alterations and lease variations. Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants. Manage breaches of lease and take relevant court action for forfeiture. Support with Section 20 and QLTA consultations and the management of observations. Optimise income for the business through the collection of service charge arrears, service charge setting and scrutiny and major work recharges. Represent Abri at the First Tier Tribunal to defend leasehold challenges or present cases for tribunal determination. Audit costs, collated by the Finance Service Charge team, for repairs, management fees and general service charges. Work closely with resident s associations in respect of estate improvements, account enquiries and planned maintenance programmes. Investigate subletting fraud in line with Abri s procedures, ensuring that all appropriate actions are taken. Resolution of complaints and enquiries by providing information as requested. Required experience CIH or RPM qualified desired, or committed to complete the qualification. Demonstrable knowledge and understanding of Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant act as they effect residential leaseholders. Demonstrable knowledge and experience of applying Commonhold and Leasehold law as it relates to, assignments, consents, enfranchisement, lease extension, breach of covenants and service charges. Ability to analyse and interpret lease covenants. Understand and apply knowledge of health & safety legislation as it effects and the risks that relate to the neighbourhood roles and their responsibilities. Ability to deal with difficult, sensitive and challenging behaviour and situations. Please apply or call Leah Seber at Build Recruitment

Large Housing Association requires an experienced Repairs Inspector for a 6 month period. The successful candidate will ensure all repairs adhere to the perfect journey, that residents need only ask once, and any failure is fixed quickly when exception cases occur. Responsibilities: Ensuring contractors and suppliers are providing a consistently high-quality repairs service. Delivering well cared for homes and places where residents feel safe and a sense of pride through top class contract management. A responsive service, where staff and resident queries and complaints are actioned thoroughly, timely and learnings are taken from feedback. Recommend, oversee and develop a best in class reporting repairs processes and policies to meet targets and fix failure fast. Assist the Regional Repair Lead, Surveyors and Local Officers in the management of responsive repairs, kitchen and bathroom as well as planned and cyclical referrals. Continually monitor the quality and success of all responsive repairs, using data, analysis and insight to instigate appropriate improvements and recommendations. Manage a post inspection regime for your patch, ensuring that works are carried out to a good standard and taking ownership where works are not to a good standard and seen through to successful conclusion. Manage an audit/oversight regime for repairs, checking contractors are complying with H&S obligations and following the code of conduct. Support the preparation of overall stock condition inspections or undertaking local nitial surveys for reactive or planned works. Skills and experience: Experience of working within the repairs sector, carrying out pre, post audit and quality inspections Experience in formulating specifications, managing schedules of works and technical diagnosis Experience of contractor management Experience of writing and disseminating technical reports Good understanding of the relevant legislation, statutory and regulatory requirements DEA/FRA assessor trained (desirable) Recognised HND technical qualification eg. building surveying or member CIOB (desirable) Pay 170 pd PAYE or 225 pd Umbrella

Job Title: Senior Estate Manager - Social Housing Location: South East London Rate: 32 - 41 per hour Contract: Temporary Start Date: ASAP About the Role: We are currently recruiting on behalf of a well-established local authority/housing association for an experienced Senior Estate Manager to join their housing services team in South East London . This is an excellent opportunity for a seasoned housing professional to take ownership of multiple estates and lead estate services to the highest standard. As Senior Estate Manager, you will be the key contact for estate-related issues across a defined patch, ensuring properties, communal areas, and the wider estate environment are safe, well-maintained, and responsive to resident needs. Key Responsibilities: Manage a portfolio of estates across South East London, ensuring a high-quality housing management service is delivered. Conduct regular estate inspections, identifying and resolving any issues related to repairs, cleanliness, ASB, grounds maintenance, and communal safety. Work closely with contractors and internal teams to ensure service standards and KPIs are met or exceeded. Handle complex tenancy management issues, including anti-social behaviour (ASB), neighbour disputes, and breaches of tenancy agreements. Liaise with residents, leaseholders, and resident associations to respond effectively to enquiries and complaints. Monitor service charge budgets and ensure value for money in all estate-related services. Lead or support on projects related to estate regeneration, major works, or service improvements. Provide leadership and support to junior estate officers or neighbourhood staff (if applicable). Ensure all activity complies with health & safety, safeguarding, and housing regulation standards. Requirements: Proven experience in a senior housing/estate management role within the public or social housing sector. In-depth knowledge of tenancy management, estate inspections, contractor liaison, and resident engagement. Strong understanding of housing legislation, health and safety compliance, and safeguarding. Excellent communication, negotiation, and conflict resolution skills. Ability to work autonomously and manage multiple priorities effectively. Full UK driving licence and access to a vehicle (preferred but not essential). Why Apply? Competitive hourly rate of 32- 41 per hour , paid weekly. Opportunity to work with a respected housing provider making a real difference in the community. Dynamic and collaborative working environment with scope for ongoing assignments. How to Apply: If you're an experienced housing professional ready for your next challenge in estate management, apply today with your updated CV.

We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority. This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions. As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents. Key Responsibilities Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB. Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed. Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems. Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions. Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively. Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed. About You Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential. Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team. Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service. Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs. Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions. Why Apply? This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community. If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Case Management Officer NW London 20p/h Housing and Repairs Main Purpose of the job: To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law. To provide information that contributes to the improvement of the customer experience by ensuring all information relating to progress and outcomes of cases are properly recorded in a timely manner. To provide an efficient and responsive case management service, ensuring that all reviews, complaints, appeals and senior level MP/member enquiries for the service area supported are dealt with in accordance with legislation and Council policy, and in compliance with statutory and corporate deadlines. To ensure that all stakeholders, especially the MP, councillor and/or customer, are regularly updated on progress in addressing the issues raised until they reach a satisfactory conclusion, communicating decisions and raising any operational matters arising from case outcomes to relevant officers. To liaise with the Council's Legal Department and client's legal representatives to agree decisions, discuss matters of law and interpretation, draft affidavits and attend court wherever necessary. To provide customers with advice that promotes self-help and the provision of value added services. To represent the supported service area on matters arising from the casework both within and outside the Council, including at court and at public meetings and by attending relevant stakeholder forums and joint working groups as required Looking for someone to start immediately

Regional Property Manager: £54,224 - £57,077 9 Month Fixed Term Contract We are recruiting for a Regional Property Manager to oversee a team of Repairs Officers, and a Project Support Officer carrying out the management of, Responsive Repairs, Alteration Requests, Formal Complaints, Damp and Mould cases and Voids across the MTVH stock in the Midlands and East Anglia. This is an interim position with the possibility of becoming permanent. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor and provide reports on performance for all KPI?s. - Strong leadership skills and background in managing a multifaceted repairs team - Experience of Contract Management (essential) - Proven competency with building pathology - History of dealing with customers from different backgrounds, and delivering a positive and transparent service - Experience of analysing customer feedback to achieve service improvements - Attention to detail and accuracy in reporting - Experience of working with external stakeholders - Experience of dealing with customers and responding to customer enquiries on the phone and in writing - Budget management - adhering to budget set and managing expectations - Strong Leadership skills and the ability to manage a varied and demanding workforce - A self-starter who isn't afraid of challenge - Must have car and business insurance. Desirable - Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Proposed dates for interviews: W.C 10th House, Beeston, NG9 1LA Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

I am currently working with a Northwest based social housing contractor who are recruiting for a Tenant Liaison Officer based in North Manchester. Our client is an established, respected contractor for their delivery service of repairs and maintenance within social housing. They are continuously growing and developing relationships with clients and customers in order to meet their needs with a personal touch. Duties include: Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact for tenants Develop positive relationships with tenants Offer Support, responding to requests Monitor customer satisfaction Monitor customer complaints and resolve any potential issues Collate data from customers ensuring all information is accurate and up to dateIdeal candidate: Experience as a TLO/RLO Customer focused Excellent communication skills Ability to use initiative and problem solve Highly organised Ability to drive with access to your own vehicleWe can offer a negotiable rate depending on experience for a project that will run for minimum of 5 months with the potential to extend further. Please get in touch with Tianna Scally on (phone number removed) or (phone number removed) for more details on the opportunity, or apply below with your CV. Building Careers UK are a specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Private Policy and Disclaimers which can be found on our website

We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager. You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock. And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Key Responsibilities: You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes. Requirements: * Strong leadership skills and background in managing a team working on responsive repairs * Experience of Contract Management essential * History of dealing with customers from different backgrounds and delivering a positive and transparent service. * Experience of analysing customer feedback to achieve service improvements * Attention to detail and accuracy in reporting * Experience of working with external stakeholders. * Experience of dealing with customers and responding to customer enquiries on the phone and in writing. * Strong Leadership skills and the ability to manage a varied and demanding workforce. * A self-starter who isn't afraid of challenge * Experience within Housing would be desirable but not essential Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k

We are currently recruiting on behalf of a well-established Social Housing Provider in Clapham for a Regional Repairs & Contract Manager. You will be required to oversee a team of Repairs, Officers Surveyors and Senior Surveyors carrying out Responsive Repairs across the south West Stock. And will also be required to manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Key Responsibilities: You will provide excellent customer service and seek ways to implement improvements by continuously reviewing complaints and customer satisfaction to drive changes. Requirements: * Strong leadership skills and background in managing a team working on responsive repairs * Experience of Contract Management essential * History of dealing with customers from different backgrounds and delivering a positive and transparent service. * Experience of analysing customer feedback to achieve service improvements * Attention to detail and accuracy in reporting * Experience of working with external stakeholders. * Experience of dealing with customers and responding to customer enquiries on the phone and in writing. * Strong Leadership skills and the ability to manage a varied and demanding workforce. * A self-starter who isn't afraid of challenge * Experience within Housing would be desirable but not essential Benefits include 28 days annual leave plus bank holidays, private medical care, generous pension package, flexible working and Salary £49-£50k To be considered, please send your updated CV or contact me on (phone number removed)