Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.
19/10/2026
Full time
Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: 35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities Act as the main point of contact for residents throughout refurbishment and maintenance works. Build positive relationships with residents, tenants, clients and site teams. Communicate upcoming works, schedules, access requirements and potential disruption clearly. Arrange appointments and coordinate access to occupied properties. Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. Work closely with site managers, operatives and subcontractors to ensure works run smoothly. Maintain accurate records of resident communications, appointments, feedback and complaints. Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. Excellent communication, organisational and relationship-building skills. A professional, approachable and empathetic manner when dealing with residents. Strong administration and record-keeping skills. The ability to manage competing priorities and resolve issues effectively. A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? 35,000 annual salary. Company vehicle with fuel card. Laptop, mobile phone and iPad. 20 days' annual leave plus 8 bank holidays. The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially.
4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work . We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
19/10/2026
Contract
4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work . We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Private Sector Housing Officer Essex 50- 55 an hour Hybrid 6 month initial contract Due to continued growth within the service, a Local Authority in Essex is looking for an experienced Private Sector Housing Officer to join the team. This is a varied opportunity, offering exposure to inspections, HMO licensing, housing standards work, complaint investigation, and wider Private Sector Housing regulation. Key Responsibilities: Carry out inspections of HMOs and privately rented properties. Undertake HHSRS assessments and investigate housing complaints. Assess property conditions and identify breaches of housing legislation. Support HMO and Selective Licensing schemes. Prepare schedules of work, notices and other statutory documentation. Work with landlords, tenants and managing agents to secure compliance. Provide advice and guidancde on housing standards and legislative requirements. Maintain accurate case records and contribute to service improvement initiatives. Liaise with internal departments and external agencies to resolve complex cases. About you: Experience within a Local Authority, working in Private Sector Housing/Environmental Health. Strong knowlegdge of the Housing Act 2004 and associated legislation. Experience carrying out property inspections and HHSRS assessments. Confident managing varied caseload and prioritising workloads effectively. Excellent written, organisational and communication skills. HHSRS Qualification. Preferably a degree in Environmental Health. If you're looking to join a supportive and busy team, improve housing standards, and make a genuine impact within local communities, apply using the button below. Alternatively, contact me on (url removed) or (phone number removed) for a confidential discussion.
19/10/2026
Contract
Private Sector Housing Officer Essex 50- 55 an hour Hybrid 6 month initial contract Due to continued growth within the service, a Local Authority in Essex is looking for an experienced Private Sector Housing Officer to join the team. This is a varied opportunity, offering exposure to inspections, HMO licensing, housing standards work, complaint investigation, and wider Private Sector Housing regulation. Key Responsibilities: Carry out inspections of HMOs and privately rented properties. Undertake HHSRS assessments and investigate housing complaints. Assess property conditions and identify breaches of housing legislation. Support HMO and Selective Licensing schemes. Prepare schedules of work, notices and other statutory documentation. Work with landlords, tenants and managing agents to secure compliance. Provide advice and guidancde on housing standards and legislative requirements. Maintain accurate case records and contribute to service improvement initiatives. Liaise with internal departments and external agencies to resolve complex cases. About you: Experience within a Local Authority, working in Private Sector Housing/Environmental Health. Strong knowlegdge of the Housing Act 2004 and associated legislation. Experience carrying out property inspections and HHSRS assessments. Confident managing varied caseload and prioritising workloads effectively. Excellent written, organisational and communication skills. HHSRS Qualification. Preferably a degree in Environmental Health. If you're looking to join a supportive and busy team, improve housing standards, and make a genuine impact within local communities, apply using the button below. Alternatively, contact me on (url removed) or (phone number removed) for a confidential discussion.
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Façade Remediation Project on large apartment blocks £30,000 to £32,000 (depending on experience) The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience working as a TLO with cladding, façade, remediation, retrofit or fire safety projects Luxury Accommodation / Residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Salary of £30,000 rising to £32,000 per annum upon successful completion of 3-month probation period. Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you.
19/10/2026
Full time
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Façade Remediation Project on large apartment blocks £30,000 to £32,000 (depending on experience) The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience working as a TLO with cladding, façade, remediation, retrofit or fire safety projects Luxury Accommodation / Residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Salary of £30,000 rising to £32,000 per annum upon successful completion of 3-month probation period. Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you.
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Senior Disrepair Managaer, you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Farringdon office with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Disrepair Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
19/10/2026
Full time
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Senior Disrepair Managaer, you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Farringdon office with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Disrepair Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. Please note, we reserve the right to close this vacancy early, if we receive a high volume of applications About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Murphy is recruiting for a Agricultural Liaison Officer to work with Energy on GGP - ATNC - Norwich to Tilbury Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. The role will include liaising with landowners, farmers and occupiers about land interests and arranging access over land for surveys. The Agricultural Liaison Officers prime responsibility shall be to liaise with the landowners and contractors involved within the project. A day in the life of Murphy a Agricultural Liaison Officer This role will require you to manage the coordination of activities between Statutory Undertakers, Highways Authorities and Land Owners, to ensure the integrated progress of projects with the minimum disruption to the public. Promoting a collaborative approach between parties to deliver one message to the communities affected, working for the best outcome for all. List and maintain a database of all key stakeholders and interested parties Keep all stakeholders informed about the scheme and especially any activities that may affect the public Set up exhibitions, arrange meetings and site visits, produce newsletters, leaflets and signage Set up and maintain a public helpline to respond to all queries and set up complaints log Respond to insurance claims from the community and log them Join the Considerate Constructors Scheme and maintain a top score Work with local schools, offer safety talks and help with construction related school projects Give presentations to professional bodies and be able to respond to vigorous questioning Still interested, does this sound like you? Proven experience of working as an ALO for large construction projects/civil engineering schemes Experience of contact with land owners Pre and post access agreements Reinstatement plans Knowledge & experience of legal consent / acquisition requirements Able to describe procedures to follow during contact with external Agencies / HSE / E.A. / Land owner / third party liaison Experience of project commercial and schedule risk management
18/10/2026
Full time
Murphy is recruiting for a Agricultural Liaison Officer to work with Energy on GGP - ATNC - Norwich to Tilbury Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. The role will include liaising with landowners, farmers and occupiers about land interests and arranging access over land for surveys. The Agricultural Liaison Officers prime responsibility shall be to liaise with the landowners and contractors involved within the project. A day in the life of Murphy a Agricultural Liaison Officer This role will require you to manage the coordination of activities between Statutory Undertakers, Highways Authorities and Land Owners, to ensure the integrated progress of projects with the minimum disruption to the public. Promoting a collaborative approach between parties to deliver one message to the communities affected, working for the best outcome for all. List and maintain a database of all key stakeholders and interested parties Keep all stakeholders informed about the scheme and especially any activities that may affect the public Set up exhibitions, arrange meetings and site visits, produce newsletters, leaflets and signage Set up and maintain a public helpline to respond to all queries and set up complaints log Respond to insurance claims from the community and log them Join the Considerate Constructors Scheme and maintain a top score Work with local schools, offer safety talks and help with construction related school projects Give presentations to professional bodies and be able to respond to vigorous questioning Still interested, does this sound like you? Proven experience of working as an ALO for large construction projects/civil engineering schemes Experience of contact with land owners Pre and post access agreements Reinstatement plans Knowledge & experience of legal consent / acquisition requirements Able to describe procedures to follow during contact with external Agencies / HSE / E.A. / Land owner / third party liaison Experience of project commercial and schedule risk management
Job Description - Resident Liaison Officer (RLO) Location: Westminster and surrounding areas Contract: Temporary to Permanent Salary: Up to 34,000 basic + 4,560 car allowance Total Package: 38,560 About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas. The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes. Liaise with residents to arrange access, appointments and communicate work schedules. Explain the refurbishment process, timescales and any potential disruption. Manage resident queries, complaints and concerns professionally and promptly. Build positive relationships with residents, contractors and site teams. Carry out property visits and keep residents updated on progress. Maintain accurate records of resident communications, appointments and feedback. Support the project team in resolving issues and ensuring works are completed to a high standard. Ensure residents are treated with respect and kept informed throughout the refurbishment process. Essential Requirements Direct experience as a Resident Liaison Officer within social housing. Previous, hands-on experience supporting kitchen and bathroom refurbishment programmes - this is essential. Excellent communication and customer service skills. Experience dealing with resident concerns, complaints and access issues. Strong organisational skills and the ability to manage multiple properties and appointments. A professional, approachable and proactive attitude. What's on Offer? Temporary-to-permanent opportunity. Basic salary of up to 34,000. Additional 4,560 car allowance. Total annual package of 38,560. The opportunity to work on social housing refurbishment programmes across Westminster and the surrounding areas. Please note: Candidates must have direct kitchen and bathroom refurbishment experience alongside a background in resident liaison within social housing. Applications without this specific experience will not be considered.
17/10/2026
Contract
Job Description - Resident Liaison Officer (RLO) Location: Westminster and surrounding areas Contract: Temporary to Permanent Salary: Up to 34,000 basic + 4,560 car allowance Total Package: 38,560 About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas. The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes. Liaise with residents to arrange access, appointments and communicate work schedules. Explain the refurbishment process, timescales and any potential disruption. Manage resident queries, complaints and concerns professionally and promptly. Build positive relationships with residents, contractors and site teams. Carry out property visits and keep residents updated on progress. Maintain accurate records of resident communications, appointments and feedback. Support the project team in resolving issues and ensuring works are completed to a high standard. Ensure residents are treated with respect and kept informed throughout the refurbishment process. Essential Requirements Direct experience as a Resident Liaison Officer within social housing. Previous, hands-on experience supporting kitchen and bathroom refurbishment programmes - this is essential. Excellent communication and customer service skills. Experience dealing with resident concerns, complaints and access issues. Strong organisational skills and the ability to manage multiple properties and appointments. A professional, approachable and proactive attitude. What's on Offer? Temporary-to-permanent opportunity. Basic salary of up to 34,000. Additional 4,560 car allowance. Total annual package of 38,560. The opportunity to work on social housing refurbishment programmes across Westminster and the surrounding areas. Please note: Candidates must have direct kitchen and bathroom refurbishment experience alongside a background in resident liaison within social housing. Applications without this specific experience will not be considered.
Job Title: Housing Manager Contract: Permanent/contract opportunity available About the Role We are looking to speak with experienced Housing Managers who can lead housing services, oversee tenancy management and ensure residents receive a consistent, high-quality service. This is an opportunity for a confident housing professional to take responsibility for operational performance, team development, tenancy sustainment and the delivery of housing policies and procedures. Key Responsibilities Oversee day-to-day housing management operations and service delivery. Lead, support and develop Housing Officers and wider housing teams. Monitor rent arrears, tenancy sustainment, voids, complaints and service performance. Manage escalated tenancy issues, anti-social behaviour cases and complex resident complaints. Ensure compliance with relevant housing legislation, regulatory requirements and organisational policies. Develop effective working relationships with local authorities, contractors and support agencies. Review performance data, identify improvements and report on service delivery. Promote a resident-focused culture and continuous service improvement. About You Proven experience in housing management, ideally within social housing or a local authority. Previous team leadership or management experience. Strong knowledge of tenancy management, housing legislation and compliance. Experience managing performance, complex cases and service improvement. Excellent leadership, communication and decision-making skills.
16/10/2026
Full time
Job Title: Housing Manager Contract: Permanent/contract opportunity available About the Role We are looking to speak with experienced Housing Managers who can lead housing services, oversee tenancy management and ensure residents receive a consistent, high-quality service. This is an opportunity for a confident housing professional to take responsibility for operational performance, team development, tenancy sustainment and the delivery of housing policies and procedures. Key Responsibilities Oversee day-to-day housing management operations and service delivery. Lead, support and develop Housing Officers and wider housing teams. Monitor rent arrears, tenancy sustainment, voids, complaints and service performance. Manage escalated tenancy issues, anti-social behaviour cases and complex resident complaints. Ensure compliance with relevant housing legislation, regulatory requirements and organisational policies. Develop effective working relationships with local authorities, contractors and support agencies. Review performance data, identify improvements and report on service delivery. Promote a resident-focused culture and continuous service improvement. About You Proven experience in housing management, ideally within social housing or a local authority. Previous team leadership or management experience. Strong knowledge of tenancy management, housing legislation and compliance. Experience managing performance, complex cases and service improvement. Excellent leadership, communication and decision-making skills.
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in East London who are looking to appoint a Neighbourhood Officer for the 2 months ongoing, at the rate of 27.33 per hour umbrella Job responsibilities To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between organisation and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent organisation at all activity relating to patch, examples being, resident forums, committees, residents' associations. Support residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy.
15/10/2026
Seasonal
Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in East London who are looking to appoint a Neighbourhood Officer for the 2 months ongoing, at the rate of 27.33 per hour umbrella Job responsibilities To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents. To build meaningful and trusting relationships with residents on patch. To own the primary relationship with residents living on patch and act as the voice of residents. To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures. To seek out resident views and to listen and act. To represent and champion residents. To act as the advocate for residents in getting things resolved at pace and quality. To co-ordinate issues on behalf of residents Key Responsibilities / Deliverables: Own the primary relationship between organisation and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction. Be the key point of contact for residents and be the 'voice of the resident' across the organisation. Represent organisation at all activity relating to patch, examples being, resident forums, committees, residents' associations. Support residents with any business continuity issues or incidents. Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy and care. Provide information and advice on all queries in relation to tenancy or property matters, taking advice and seeking information from relevant specialist teams as required. Know the itemised service charge information relating to patch and provide general information to residents about service charges, whilst also ensuring that charges are reasonable. Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social Behaviour) service where appropriate. Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping, parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc. Make referrals for residents to receive additional support internally and externally where relevant. Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to ensure they are well maintained and comply with all regulations or inspection regimes. Complete necessary referrals for court action, work with in-house and external legal services to complete court papers and attend court as required. Identify, report, mitigate and escalate risks on patch. Complete Fire Risk Actions and other compliance related activity within relevant timescales. Assist in the resolution of MP/Cllr enquiries and informal and formal complaints. Co-create new services in collaboration with residents and engage with residents to provide clarity about the standards of service they should expect Should your skills match the above please send through your updated CV. Eden Brown is acting as an Employment Business in relation to this vacancy.
Job Title: Health & Safety Enforcement Officer Location: London Borough of Harrow, Harrow, Middlesex, HA3 8NT Payrate: 40:00 per hour Umbrella Location; Hybrid Working, Harrow, Middlesex, HA3 8NT Temporary Ongoing Contract with Potential Extension An exciting opportunity has arisen for an experienced Health & Safety Enforcement Officer to join the London Borough of Harrow's Regulatory Services team. This is a temporary ongoing assignment offering hybrid working arrangements and the opportunity to play a key role in promoting health and safety compliance across the borough. About the Role You will be responsible for carrying out inspections and enforcement activities across a variety of commercial premises, retail businesses, and other workplaces, ensuring compliance with health and safety legislation. Working within a busy local authority environment, you will provide professional advice, investigate incidents and complaints, and take appropriate enforcement action where necessary. Key Responsibilities Conduct proactive and reactive inspections of commercial and retail premises. Assess compliance with Health & Safety legislation and associated regulations. Investigate accidents, complaints, dangerous occurrences, and workplace incidents. Prepare detailed reports, witness statements, and legal documentation. Issue enforcement notices where appropriate and support legal proceedings. Provide practical guidance and support to businesses on improving health and safety standards. Maintain accurate case records and contribute to service targets. Work collaboratively with internal departments, businesses, and external agencies. Essential Requirements NEBOSH or IOSH qualification (essential) Previous experience in a Health & Safety Enforcement, Environmental Health, Regulatory Services, or similar role Experience inspecting commercial properties and retail premises Strong knowledge of UK Health & Safety legislation and enforcement procedures Excellent written communication and report-writing skills Ability to manage a varied caseload and work independently About us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
15/10/2026
Seasonal
Job Title: Health & Safety Enforcement Officer Location: London Borough of Harrow, Harrow, Middlesex, HA3 8NT Payrate: 40:00 per hour Umbrella Location; Hybrid Working, Harrow, Middlesex, HA3 8NT Temporary Ongoing Contract with Potential Extension An exciting opportunity has arisen for an experienced Health & Safety Enforcement Officer to join the London Borough of Harrow's Regulatory Services team. This is a temporary ongoing assignment offering hybrid working arrangements and the opportunity to play a key role in promoting health and safety compliance across the borough. About the Role You will be responsible for carrying out inspections and enforcement activities across a variety of commercial premises, retail businesses, and other workplaces, ensuring compliance with health and safety legislation. Working within a busy local authority environment, you will provide professional advice, investigate incidents and complaints, and take appropriate enforcement action where necessary. Key Responsibilities Conduct proactive and reactive inspections of commercial and retail premises. Assess compliance with Health & Safety legislation and associated regulations. Investigate accidents, complaints, dangerous occurrences, and workplace incidents. Prepare detailed reports, witness statements, and legal documentation. Issue enforcement notices where appropriate and support legal proceedings. Provide practical guidance and support to businesses on improving health and safety standards. Maintain accurate case records and contribute to service targets. Work collaboratively with internal departments, businesses, and external agencies. Essential Requirements NEBOSH or IOSH qualification (essential) Previous experience in a Health & Safety Enforcement, Environmental Health, Regulatory Services, or similar role Experience inspecting commercial properties and retail premises Strong knowledge of UK Health & Safety legislation and enforcement procedures Excellent written communication and report-writing skills Ability to manage a varied caseload and work independently About us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
15/10/2026
Full time
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Building Surveying Manager Salary: £48,500 - £50,900 Depending on Experience and Qualifications Location Ipswich Hybrid working available (approximately 2 days per week in the office, 3 at home or onsite) The Role We are seeking an experienced Building Surveying Manager to lead a team of surveying professionals and technical officers responsible for delivering a high-quality maintenance, repairs and capital improvement service across a diverse property portfolio. This is a senior leadership position requiring strong technical expertise, project management capability and the ability to manage multiple stakeholders. You will oversee planned maintenance programmes, major capital works and compliance-related projects, ensuring all work is delivered safely, on time and within budget. Key Responsibilities Lead, manage and develop a team of building surveyors and technical staff. Oversee maintenance, repairs and capital improvement programmes. Manage complex and high-value building projects from feasibility through to completion. Monitor budgets, quality standards, programme delivery and contractor performance. Ensure compliance with health and safety legislation, building regulations and statutory requirements. Prepare specifications, tender documentation and contract information for procurement exercises. Manage contractor relationships and oversee project delivery on site. Investigate and resolve complex customer complaints and contractor disputes. Produce reports and provide professional advice to senior management and key stakeholders. Develop and implement policies, procedures and service improvement initiatives. Support strategic planning and contribute to long-term asset management objectives. About You You will be a qualified Building Surveyor or hold an equivalent construction-related qualification, supported by significant post-qualification experience in a property, housing or construction environment. You should be able to demonstrate: Experience managing building surveying teams. Strong project and programme management skills. Knowledge of building regulations, health and safety legislation and construction best practice. Experience preparing specifications, contract documentation and tender submissions. Strong stakeholder management and communication skills. The ability to manage budgets, priorities and multiple projects simultaneously. Excellent problem-solving and negotiation skills. Proficiency in Microsoft Office applications. Desirable Experience Membership of a relevant professional body. Relevant Degree Local Authority, Housing Association or social housing experience. IOSH, NEBOSH or other health and safety qualifications. Experience developing policies, strategies and service improvement programmes. This is an excellent opportunity for an experienced surveying professional looking to take on a senior leadership role with responsibility for major projects, team development and service improvement.
15/10/2026
Full time
Building Surveying Manager Salary: £48,500 - £50,900 Depending on Experience and Qualifications Location Ipswich Hybrid working available (approximately 2 days per week in the office, 3 at home or onsite) The Role We are seeking an experienced Building Surveying Manager to lead a team of surveying professionals and technical officers responsible for delivering a high-quality maintenance, repairs and capital improvement service across a diverse property portfolio. This is a senior leadership position requiring strong technical expertise, project management capability and the ability to manage multiple stakeholders. You will oversee planned maintenance programmes, major capital works and compliance-related projects, ensuring all work is delivered safely, on time and within budget. Key Responsibilities Lead, manage and develop a team of building surveyors and technical staff. Oversee maintenance, repairs and capital improvement programmes. Manage complex and high-value building projects from feasibility through to completion. Monitor budgets, quality standards, programme delivery and contractor performance. Ensure compliance with health and safety legislation, building regulations and statutory requirements. Prepare specifications, tender documentation and contract information for procurement exercises. Manage contractor relationships and oversee project delivery on site. Investigate and resolve complex customer complaints and contractor disputes. Produce reports and provide professional advice to senior management and key stakeholders. Develop and implement policies, procedures and service improvement initiatives. Support strategic planning and contribute to long-term asset management objectives. About You You will be a qualified Building Surveyor or hold an equivalent construction-related qualification, supported by significant post-qualification experience in a property, housing or construction environment. You should be able to demonstrate: Experience managing building surveying teams. Strong project and programme management skills. Knowledge of building regulations, health and safety legislation and construction best practice. Experience preparing specifications, contract documentation and tender submissions. Strong stakeholder management and communication skills. The ability to manage budgets, priorities and multiple projects simultaneously. Excellent problem-solving and negotiation skills. Proficiency in Microsoft Office applications. Desirable Experience Membership of a relevant professional body. Relevant Degree Local Authority, Housing Association or social housing experience. IOSH, NEBOSH or other health and safety qualifications. Experience developing policies, strategies and service improvement programmes. This is an excellent opportunity for an experienced surveying professional looking to take on a senior leadership role with responsibility for major projects, team development and service improvement.
Repairs Supervisor needed Job Opportunity: Repairs Supervisor Location: Wembly HA9 Hours: 42.5 per week Pay Rate: 26.56 per hour (UMB) (NO CIS) Requirements: We are currently recruiting for an experienced Repairs Supervisor to join our team within the social housing sector. The successful candidate will be responsible for supervising day-to-day repairs and maintenance works, ensuring jobs are completed safely, efficiently, and to a high standard while delivering excellent customer service to residents. Key Responsibilities Supervise and manage operatives carrying out day-to-day repairs and maintenance within social housing properties. Monitor work quality, productivity, and performance to ensure jobs are completed within agreed timescales. Carry out property inspections and quality checks. Manage repair schedules, prioritise urgent works, and resolve any issues on site. Ensure all works comply with health and safety regulations and company procedures. Liaise with tenants, housing officers, subcontractors, and other stakeholders. Handle resident queries and complaints professionally. Monitor operatives' performance and provide support and guidance where required. Ensure repairs are completed right first time and within budget. Requirements Previous experience in a Repairs Supervisor or similar supervisory role. Experience working within social housing, property maintenance, or planned and reactive repairs. Good knowledge of building maintenance and multi-trade repairs. DBS Check (we will process at offer stage) Full UK driving licence is requirements. What We Offer Van and fuel card. Competitive salary. Contrat to Permanent role RGSS's client, a leading maintenance provider, are looking for a reliable, Repairs Supervisor to join their team across Wembly and the surrounding areas. You will be responsible for reactive maintenance works in social housing properties across the patch. How to Apply: If interested, please call Kimi on (phone number removed) or email (url removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.
15/10/2026
Seasonal
Repairs Supervisor needed Job Opportunity: Repairs Supervisor Location: Wembly HA9 Hours: 42.5 per week Pay Rate: 26.56 per hour (UMB) (NO CIS) Requirements: We are currently recruiting for an experienced Repairs Supervisor to join our team within the social housing sector. The successful candidate will be responsible for supervising day-to-day repairs and maintenance works, ensuring jobs are completed safely, efficiently, and to a high standard while delivering excellent customer service to residents. Key Responsibilities Supervise and manage operatives carrying out day-to-day repairs and maintenance within social housing properties. Monitor work quality, productivity, and performance to ensure jobs are completed within agreed timescales. Carry out property inspections and quality checks. Manage repair schedules, prioritise urgent works, and resolve any issues on site. Ensure all works comply with health and safety regulations and company procedures. Liaise with tenants, housing officers, subcontractors, and other stakeholders. Handle resident queries and complaints professionally. Monitor operatives' performance and provide support and guidance where required. Ensure repairs are completed right first time and within budget. Requirements Previous experience in a Repairs Supervisor or similar supervisory role. Experience working within social housing, property maintenance, or planned and reactive repairs. Good knowledge of building maintenance and multi-trade repairs. DBS Check (we will process at offer stage) Full UK driving licence is requirements. What We Offer Van and fuel card. Competitive salary. Contrat to Permanent role RGSS's client, a leading maintenance provider, are looking for a reliable, Repairs Supervisor to join their team across Wembly and the surrounding areas. You will be responsible for reactive maintenance works in social housing properties across the patch. How to Apply: If interested, please call Kimi on (phone number removed) or email (url removed) RG Setsquare is acting as an Employment Business in relation to this vacancy.
36 hours per week Hybrid (1 day on-site, remainder remote) ASAP Start 21.91 PAYE ( 28.57 Umbrella, rising to 29.49 after 12 weeks) Hybrid Working East London 3-Month Contract (Likely Extension) Demand Officer Temporary Role - 3 months with possible extensions Full Time - Monday to Friday, 36 hours per week Hybrid Working - 1 day per week in Stratford (Bridge Road Depot, E15 3LX), remainder remote PO1 - 21.91 PAYE (or Umbrella equivalent of 29.75 per hour) ASAP Start We're recruiting for an experienced Demand Officer to join a busy Housing Needs service within a large London local authority. This role sits primarily within the homelessness relief and temporary accommodation function , supporting households who are already homeless and require accommodation, move-on support, and longer-term housing solutions. Key Responsibilities Manage a caseload of homeless households and assess housing needs Arrange emergency and temporary accommodation placements Support customers to secure longer-term housing solutions Liaise with landlords, accommodation providers and internal teams Maintain accurate case records and performance data Ensure statutory homelessness duties are met Handle complex cases, enquiries and complaints Support vulnerable individuals and families through the homelessness process About You We're particularly interested in candidates with experience in: Homelessness relief Temporary accommodation Housing needs Housing solutions Housing options Move-on services You should have: Experience managing a high-volume housing or homelessness caseload Knowledge of homelessness legislation and the Homelessness Reduction Act Experience arranging or managing temporary accommodation placements Experience supporting homeless households into settled accommodation Strong case management and record-keeping skills Excellent communication and stakeholder management abilities Previous local authority housing experience (highly desirable) Why Apply? This is a great opportunity for housing professionals with strong relief, temporary accommodation, housing needs or move-on experience . Candidates from purely prevention-focused backgrounds may be less suited, as the team works predominantly with households requiring accommodation and active homelessness interventions. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
15/10/2026
Contract
36 hours per week Hybrid (1 day on-site, remainder remote) ASAP Start 21.91 PAYE ( 28.57 Umbrella, rising to 29.49 after 12 weeks) Hybrid Working East London 3-Month Contract (Likely Extension) Demand Officer Temporary Role - 3 months with possible extensions Full Time - Monday to Friday, 36 hours per week Hybrid Working - 1 day per week in Stratford (Bridge Road Depot, E15 3LX), remainder remote PO1 - 21.91 PAYE (or Umbrella equivalent of 29.75 per hour) ASAP Start We're recruiting for an experienced Demand Officer to join a busy Housing Needs service within a large London local authority. This role sits primarily within the homelessness relief and temporary accommodation function , supporting households who are already homeless and require accommodation, move-on support, and longer-term housing solutions. Key Responsibilities Manage a caseload of homeless households and assess housing needs Arrange emergency and temporary accommodation placements Support customers to secure longer-term housing solutions Liaise with landlords, accommodation providers and internal teams Maintain accurate case records and performance data Ensure statutory homelessness duties are met Handle complex cases, enquiries and complaints Support vulnerable individuals and families through the homelessness process About You We're particularly interested in candidates with experience in: Homelessness relief Temporary accommodation Housing needs Housing solutions Housing options Move-on services You should have: Experience managing a high-volume housing or homelessness caseload Knowledge of homelessness legislation and the Homelessness Reduction Act Experience arranging or managing temporary accommodation placements Experience supporting homeless households into settled accommodation Strong case management and record-keeping skills Excellent communication and stakeholder management abilities Previous local authority housing experience (highly desirable) Why Apply? This is a great opportunity for housing professionals with strong relief, temporary accommodation, housing needs or move-on experience . Candidates from purely prevention-focused backgrounds may be less suited, as the team works predominantly with households requiring accommodation and active homelessness interventions. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
The Role We are looking for an experienced Resident Liaison Officer to support the delivery of Wandle Housing Association's Retrofit Programme across Croydon and surrounding areas . This role will focus on scattered housing properties , where residents remain in their homes while energy efficiency and sustainability improvement works are carried out. As the Resident Liaison Officer, you will be the key point of contact for residents, ensuring they are fully informed, supported and engaged throughout the programme. You will explain the scope of works, coordinate appointments and access, provide regular updates on project progress, and help resolve any issues or concerns. Working closely with Site Managers, Project Teams and Wandle stakeholders, you will play a key role in delivering a positive customer experience whilst supporting the successful completion of the retrofit programme. Our head office is based in Stratford, some travel to this location may be required. What You'll Deliver Act as the primary point of contact for residents before, during and after retrofit works are completed. Build positive relationships with residents through clear, consistent and professional communication. Arrange resident consultations, appointments and property access to support programme delivery. Provide residents with information relating to planned energy efficiency improvements and project timelines. Liaise with Site Managers, Project Teams and client representatives to ensure resident needs are addressed promptly. Manage resident enquiries, concerns and complaints, ensuring issues are resolved effectively. Maintain accurate records of resident contact, access arrangements, vulnerabilities, complaints and feedback. Produce and distribute resident communications including letters, newsletters and programme updates. Attend resident meetings, community engagement events and pre-start consultations where required. Identify and help overcome barriers to access or communication that may impact project delivery. Support the achievement of customer satisfaction targets and project KPIs through excellent resident engagement. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing, planned maintenance, retrofit, refurbishment or construction environments. Experience working on occupied properties and customer-focused projects. Excellent communication and interpersonal skills with the ability to build trust and confidence with residents. Strong customer service, complaint handling and conflict resolution skills. Highly organised with the ability to manage multiple priorities across a dispersed geographical area. Confident using Microsoft Office applications including Outlook, Word and Excel. Professional, empathetic and customer-focused approach. Able to work independently while collaborating effectively with operational teams. Full UK driving licence required. What We Offer Salary up to 35,000 per annum , depending on experience. Performance-related bonus. Company vehicle and fuel card (business use) or car allowance. Pension scheme, medical scheme options and life assurance. 25 days annual leave plus bank holidays. Perkbox benefits and wellbeing support. 24/7 GP referral and wellbeing service. 1 paid volunteer day per year. 2,000 refer-a-friend bonus after probation. Why Axis? Joining Axis means becoming part of a national organisation delivering essential services to local communities. We are committed to providing excellent customer experiences, delivering high-quality projects and creating opportunities for our people to develop and grow their careers. Our Commitment to Inclusion Many Faces, One Axis CLC. We value diversity and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.
14/10/2026
Full time
The Role We are looking for an experienced Resident Liaison Officer to support the delivery of Wandle Housing Association's Retrofit Programme across Croydon and surrounding areas . This role will focus on scattered housing properties , where residents remain in their homes while energy efficiency and sustainability improvement works are carried out. As the Resident Liaison Officer, you will be the key point of contact for residents, ensuring they are fully informed, supported and engaged throughout the programme. You will explain the scope of works, coordinate appointments and access, provide regular updates on project progress, and help resolve any issues or concerns. Working closely with Site Managers, Project Teams and Wandle stakeholders, you will play a key role in delivering a positive customer experience whilst supporting the successful completion of the retrofit programme. Our head office is based in Stratford, some travel to this location may be required. What You'll Deliver Act as the primary point of contact for residents before, during and after retrofit works are completed. Build positive relationships with residents through clear, consistent and professional communication. Arrange resident consultations, appointments and property access to support programme delivery. Provide residents with information relating to planned energy efficiency improvements and project timelines. Liaise with Site Managers, Project Teams and client representatives to ensure resident needs are addressed promptly. Manage resident enquiries, concerns and complaints, ensuring issues are resolved effectively. Maintain accurate records of resident contact, access arrangements, vulnerabilities, complaints and feedback. Produce and distribute resident communications including letters, newsletters and programme updates. Attend resident meetings, community engagement events and pre-start consultations where required. Identify and help overcome barriers to access or communication that may impact project delivery. Support the achievement of customer satisfaction targets and project KPIs through excellent resident engagement. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing, planned maintenance, retrofit, refurbishment or construction environments. Experience working on occupied properties and customer-focused projects. Excellent communication and interpersonal skills with the ability to build trust and confidence with residents. Strong customer service, complaint handling and conflict resolution skills. Highly organised with the ability to manage multiple priorities across a dispersed geographical area. Confident using Microsoft Office applications including Outlook, Word and Excel. Professional, empathetic and customer-focused approach. Able to work independently while collaborating effectively with operational teams. Full UK driving licence required. What We Offer Salary up to 35,000 per annum , depending on experience. Performance-related bonus. Company vehicle and fuel card (business use) or car allowance. Pension scheme, medical scheme options and life assurance. 25 days annual leave plus bank holidays. Perkbox benefits and wellbeing support. 24/7 GP referral and wellbeing service. 1 paid volunteer day per year. 2,000 refer-a-friend bonus after probation. Why Axis? Joining Axis means becoming part of a national organisation delivering essential services to local communities. We are committed to providing excellent customer experiences, delivering high-quality projects and creating opportunities for our people to develop and grow their careers. Our Commitment to Inclusion Many Faces, One Axis CLC. We value diversity and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.
We are currently recruiting for a Private Sector Housing Enforcement Officer to support our client in improving housing standards across the private rented sector. The successful candidate will manage housing-related investigations, carry out property inspections and take appropriate enforcement action to ensure compliance with relevant legislation and protect residents from unsafe housing conditions. The Role Investigate complaints relating to housing conditions and standards within the private rented sector. Undertake property inspections, site visits and investigations to identify hazards, breaches of legislation and necessary remedial action. Manage a caseload of reactive and proactive housing enforcement investigations, ensuring cases are progressed within agreed timescales. Gather evidence, prepare witness statements and maintain accurate records to support enforcement decisions. Prepare and serve statutory notices and take appropriate formal enforcement action where required. Undertake interviews under caution in accordance with PACE and assist with the preparation of prosecution files. Work with landlords, managing agents and residents to secure improvements through informal and formal enforcement measures. Liaise with internal departments, external agencies and other stakeholders to resolve complex housing enforcement cases. Provide technical advice and guidance on housing standards, legislative requirements and enforcement options. Key Requirements Previous experience as a Private Sector Housing Enforcement Officer or in a similar housing enforcement or environmental health role within a local authority. Good working knowledge of relevant housing legislation, statutory enforcement powers and regulatory procedures. Experience conducting property inspections, investigating complaints and identifying housing-related hazards. Proven ability to prepare and serve statutory notices and progress enforcement cases. Experience gathering evidence, preparing enforcement documentation and supporting legal proceedings. Relevant Environmental Health, Housing or equivalent professional qualification. Ability to independently manage a varied private sector housing enforcement caseload. Full UK driving license and ability to undertake property visits. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Regulatory Standards Leads, Housing Improvement Managers, Housing Compliance Managers and Housing Transformation roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing regulatory and improvement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application.
14/10/2026
Contract
We are currently recruiting for a Private Sector Housing Enforcement Officer to support our client in improving housing standards across the private rented sector. The successful candidate will manage housing-related investigations, carry out property inspections and take appropriate enforcement action to ensure compliance with relevant legislation and protect residents from unsafe housing conditions. The Role Investigate complaints relating to housing conditions and standards within the private rented sector. Undertake property inspections, site visits and investigations to identify hazards, breaches of legislation and necessary remedial action. Manage a caseload of reactive and proactive housing enforcement investigations, ensuring cases are progressed within agreed timescales. Gather evidence, prepare witness statements and maintain accurate records to support enforcement decisions. Prepare and serve statutory notices and take appropriate formal enforcement action where required. Undertake interviews under caution in accordance with PACE and assist with the preparation of prosecution files. Work with landlords, managing agents and residents to secure improvements through informal and formal enforcement measures. Liaise with internal departments, external agencies and other stakeholders to resolve complex housing enforcement cases. Provide technical advice and guidance on housing standards, legislative requirements and enforcement options. Key Requirements Previous experience as a Private Sector Housing Enforcement Officer or in a similar housing enforcement or environmental health role within a local authority. Good working knowledge of relevant housing legislation, statutory enforcement powers and regulatory procedures. Experience conducting property inspections, investigating complaints and identifying housing-related hazards. Proven ability to prepare and serve statutory notices and progress enforcement cases. Experience gathering evidence, preparing enforcement documentation and supporting legal proceedings. Relevant Environmental Health, Housing or equivalent professional qualification. Ability to independently manage a varied private sector housing enforcement caseload. Full UK driving license and ability to undertake property visits. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Regulatory Standards Leads, Housing Improvement Managers, Housing Compliance Managers and Housing Transformation roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing regulatory and improvement professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application.
Housing Standards Officer Location: Esher, Surrey Pay Rate: PAYE: £27.86 per hour or Umbrella: £36.46 per hour Hybrid 2 days remote, 3 days district/office We are recruiting an experienced Housing Standards Officer to join. This is an excellent opportunity for a housing professional with experience in private sector housing enforcement, HMO licensing, and housing standards to make a real impact on improving housing conditions across the borough. Key Responsibilities: Investigate complaints relating to poor housing conditions and undertake property inspections. Assess hazards using the Housing Health and Safety Rating System (HHSRS). Take enforcement action where required, including statutory notices, interviews under caution, prosecutions, and court attendance. Lead on complex housing standards cases and supervise Housing Standards Officer(s). Manage HMO licensing, inspections, compliance, and enforcement. Support the council's Empty Homes Programme by investigating complex cases and helping bring vacant properties back into use. Administer Caravan Site Licensing and ensure compliance with licence conditions. Promote domestic energy efficiency and support the council's Home Energy Conservation objectives. Liaise with landlords, tenants, solicitors, fire authorities, planners, and other partner agencies. Maintain accurate case records and contribute to policy development and service improvement initiatives. Requirements: Experience in private sector housing enforcement or environmental health. Strong knowledge of housing legislation, HHSRS, HMO licensing, and enforcement procedures. Experience preparing legal documentation and attending court or tribunals. Ability to manage complex caseloads and supervise junior officers. Excellent communication, negotiation, and report-writing skills. Full UK driving licence is desirable. If you have the knowledge and experience to deliver high-quality housing standards services and are looking for your next contract opportunity, we'd like to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
14/10/2026
Contract
Housing Standards Officer Location: Esher, Surrey Pay Rate: PAYE: £27.86 per hour or Umbrella: £36.46 per hour Hybrid 2 days remote, 3 days district/office We are recruiting an experienced Housing Standards Officer to join. This is an excellent opportunity for a housing professional with experience in private sector housing enforcement, HMO licensing, and housing standards to make a real impact on improving housing conditions across the borough. Key Responsibilities: Investigate complaints relating to poor housing conditions and undertake property inspections. Assess hazards using the Housing Health and Safety Rating System (HHSRS). Take enforcement action where required, including statutory notices, interviews under caution, prosecutions, and court attendance. Lead on complex housing standards cases and supervise Housing Standards Officer(s). Manage HMO licensing, inspections, compliance, and enforcement. Support the council's Empty Homes Programme by investigating complex cases and helping bring vacant properties back into use. Administer Caravan Site Licensing and ensure compliance with licence conditions. Promote domestic energy efficiency and support the council's Home Energy Conservation objectives. Liaise with landlords, tenants, solicitors, fire authorities, planners, and other partner agencies. Maintain accurate case records and contribute to policy development and service improvement initiatives. Requirements: Experience in private sector housing enforcement or environmental health. Strong knowledge of housing legislation, HHSRS, HMO licensing, and enforcement procedures. Experience preparing legal documentation and attending court or tribunals. Ability to manage complex caseloads and supervise junior officers. Excellent communication, negotiation, and report-writing skills. Full UK driving licence is desirable. If you have the knowledge and experience to deliver high-quality housing standards services and are looking for your next contract opportunity, we'd like to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
We are currently recruiting for an experienced Housing Enforcement Officer to join a busy local authority team in Haringey on an initial 12-week contract.This is a hands-on role focused on improving housing conditions within the private rented sector. You will investigate complaints, carry out property inspections and take appropriate action to ensure landlords and properties comply with relevant housing, licensing and public health requirements. Your responsibilities will include: Carrying out housing and public health related inspections and visits Investigating complaints relating to poor property conditions and housing-related nuisance Assessing housing risks and hazards and determining the appropriate course of action Supporting compliance with property and housing licensing requirements Identifying cases where enforcement action or further intervention is required Engaging with landlords, tenants and other stakeholders to provide clear advice and guidance Gathering accurate information and evidence during investigations Helping to improve housing conditions for households within the private rented sector Keeping up to date with relevant housing and public health guidance and legislation We are particularly interested in hearing from candidates with previous experience in Private Sector Housing, Housing Standards, Environmental Health, Property Licensing or Housing Enforcement, ideally within a local authority environment. You should have: Experience carrying out housing/property inspections Good knowledge of private sector housing enforcement and relevant legislation Experience identifying and assessing housing hazards Knowledge of property and/or HMO licensing Strong investigation and evidence-gathering skills Confidence dealing with landlords, tenants and other stakeholders The ability to manage complaints and determine appropriate remedial or enforcement action Experience or training in HHSRS and practical knowledge of the Housing Act 2004 would also be highly relevant to the position. If you have experience within private sector housing enforcement and are available for a contract opportunity in North London, please apply with your up-to-date CV for further information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
13/10/2026
Seasonal
We are currently recruiting for an experienced Housing Enforcement Officer to join a busy local authority team in Haringey on an initial 12-week contract.This is a hands-on role focused on improving housing conditions within the private rented sector. You will investigate complaints, carry out property inspections and take appropriate action to ensure landlords and properties comply with relevant housing, licensing and public health requirements. Your responsibilities will include: Carrying out housing and public health related inspections and visits Investigating complaints relating to poor property conditions and housing-related nuisance Assessing housing risks and hazards and determining the appropriate course of action Supporting compliance with property and housing licensing requirements Identifying cases where enforcement action or further intervention is required Engaging with landlords, tenants and other stakeholders to provide clear advice and guidance Gathering accurate information and evidence during investigations Helping to improve housing conditions for households within the private rented sector Keeping up to date with relevant housing and public health guidance and legislation We are particularly interested in hearing from candidates with previous experience in Private Sector Housing, Housing Standards, Environmental Health, Property Licensing or Housing Enforcement, ideally within a local authority environment. You should have: Experience carrying out housing/property inspections Good knowledge of private sector housing enforcement and relevant legislation Experience identifying and assessing housing hazards Knowledge of property and/or HMO licensing Strong investigation and evidence-gathering skills Confidence dealing with landlords, tenants and other stakeholders The ability to manage complaints and determine appropriate remedial or enforcement action Experience or training in HHSRS and practical knowledge of the Housing Act 2004 would also be highly relevant to the position. If you have experience within private sector housing enforcement and are available for a contract opportunity in North London, please apply with your up-to-date CV for further information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Housing Officer up to 37,000 including 2000 car allowance Cambridge Full Time, Permanent The Housing Officer plays a key role in delivering a high-quality, customer-focused housing management service. The postholder will be responsible for managing a portfolio of customers and tenancies, supporting tenancy sustainment, maximising income collection, resolving neighbourhood concerns and working collaboratively with customers, colleagues and partner organisations to achieve positive outcomes. Key Responsibilities Manage a portfolio of customers and tenancies, delivering a proactive, customer-focused service. Build positive relationships with customers, providing advice, guidance and support to help sustain successful tenancies. Identify customer needs and coordinate appropriate support through internal teams and external partners. Maximise rental income through effective arrears prevention, monitoring and recovery activities. Carry out tenancy management activities including sign-ups, changes in circumstances, breaches of tenancy and tenancy reviews. Investigate and resolve customer concerns, complaints and neighbourhood issues in a timely and professional manner. Manage low-level antisocial behaviour cases, taking appropriate action and working with partner agencies where required. Conduct estate and neighbourhood inspections, identifying opportunities to improve the local environment and customer experience. Identify safeguarding concerns and make appropriate referrals in line with organisational procedures. Maintain accurate records and ensure all casework is managed effectively and in compliance with relevant legislation, policy and procedure. Work collaboratively with colleagues and external stakeholders to achieve positive outcomes for customers and communities. Promote customer engagement and encourage customer feedback to support continuous service improvement. Contribute to the achievement of team objectives and organisational performance targets. Keep up to date with relevant legislation, best practice and changes affecting service delivery. Undertake any other duties commensurate with the level and responsibilities of the role. Person Specification Essential Experience of delivering excellent customer service in a customer-facing environment. Experience managing a varied workload and competing priorities. Strong communication skills, both written and verbal. Ability to build positive relationships and work effectively with a wide range of people. Experience dealing with challenging situations and resolving issues in a professional manner. Good problem-solving and decision-making skills. Ability to work independently and use initiative while contributing to team objectives. Strong organisational and administrative skills with a high level of attention to detail. Ability to maintain accurate records and use digital systems effectively. Commitment to equality, diversity and inclusion. Ability to handle sensitive and confidential information appropriately. Proficient in Microsoft Office applications and other business systems. Full UK driving licence and the ability to travel as required by the role. Desirable Experience of tenancy, neighbourhood or housing management. Knowledge of customer support, safeguarding or case management principles. Experience of working with external agencies and community partners. Understanding of relevant legislation and regulatory requirements. A relevant professional qualification or a willingness to work towards one. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
13/10/2026
Full time
Housing Officer up to 37,000 including 2000 car allowance Cambridge Full Time, Permanent The Housing Officer plays a key role in delivering a high-quality, customer-focused housing management service. The postholder will be responsible for managing a portfolio of customers and tenancies, supporting tenancy sustainment, maximising income collection, resolving neighbourhood concerns and working collaboratively with customers, colleagues and partner organisations to achieve positive outcomes. Key Responsibilities Manage a portfolio of customers and tenancies, delivering a proactive, customer-focused service. Build positive relationships with customers, providing advice, guidance and support to help sustain successful tenancies. Identify customer needs and coordinate appropriate support through internal teams and external partners. Maximise rental income through effective arrears prevention, monitoring and recovery activities. Carry out tenancy management activities including sign-ups, changes in circumstances, breaches of tenancy and tenancy reviews. Investigate and resolve customer concerns, complaints and neighbourhood issues in a timely and professional manner. Manage low-level antisocial behaviour cases, taking appropriate action and working with partner agencies where required. Conduct estate and neighbourhood inspections, identifying opportunities to improve the local environment and customer experience. Identify safeguarding concerns and make appropriate referrals in line with organisational procedures. Maintain accurate records and ensure all casework is managed effectively and in compliance with relevant legislation, policy and procedure. Work collaboratively with colleagues and external stakeholders to achieve positive outcomes for customers and communities. Promote customer engagement and encourage customer feedback to support continuous service improvement. Contribute to the achievement of team objectives and organisational performance targets. Keep up to date with relevant legislation, best practice and changes affecting service delivery. Undertake any other duties commensurate with the level and responsibilities of the role. Person Specification Essential Experience of delivering excellent customer service in a customer-facing environment. Experience managing a varied workload and competing priorities. Strong communication skills, both written and verbal. Ability to build positive relationships and work effectively with a wide range of people. Experience dealing with challenging situations and resolving issues in a professional manner. Good problem-solving and decision-making skills. Ability to work independently and use initiative while contributing to team objectives. Strong organisational and administrative skills with a high level of attention to detail. Ability to maintain accurate records and use digital systems effectively. Commitment to equality, diversity and inclusion. Ability to handle sensitive and confidential information appropriately. Proficient in Microsoft Office applications and other business systems. Full UK driving licence and the ability to travel as required by the role. Desirable Experience of tenancy, neighbourhood or housing management. Knowledge of customer support, safeguarding or case management principles. Experience of working with external agencies and community partners. Understanding of relevant legislation and regulatory requirements. A relevant professional qualification or a willingness to work towards one. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
Job Title: Site Manager Contract Type: Contract Duration: 6 Months Location: West Midlands Pay Rate: 288.38 Umbrella per day Start Date: ASAP Background Checks: Right to Work checks and referencing required. Hours: Monday to Friday Weekend working, including Saturdays and Sundays, may be required to meet project and programme demands. Job Overview E.ON UK Green Funding Solutions is seeking an experienced Site Manager to oversee the delivery of multiple concurrent Energy Efficiency projects within a designated region. The successful candidate will be responsible for ensuring projects are delivered safely, compliantly, on programme and to the required quality standards, while fulfilling Principal Contractor duties under CDM Regulations 2015. Your Responsibilities Ensure compliance with CDM Regulations 2015 and Principal Contractor obligations. Deliver site inductions and toolbox talks. Review contractor competencies, risk assessments and training records. Conduct Work In Progress (WIP) safety inspections. Ensure corrective actions are completed within required timescales. Support incident, near-miss and safety trend reporting. Promote and support Vision Zero principles. Ensure installations comply with PAS2030, PAS2035, MCS, Gas Safe and Building Regulations requirements. Conduct quality inspections and compliance audits. Support closure of corrective actions identified through inspections. Drive continuous improvement across contractor performance. Support construction programme development and delivery. Monitor progress against project milestones and critical path activities. Escalate risks and implement corrective actions where required. Monitor contractor performance, quality and safety standards. Support supply chain management and performance improvement initiatives. Lead resolution of construction-related issues and complaints. Maintain accurate project records on Microsoft Dynamics. Provide regular project updates and status reporting. Work closely with internal teams, clients, contractors and other project stakeholders. Support Resident Liaison Officers with customer concerns and complaint resolution. What We're Looking For Strong leadership and site management capability. Excellent communication and stakeholder management skills. Proven ability to manage multiple projects simultaneously. Strong understanding of construction health and safety requirements. Experience managing subcontractors and supply chain partners. Ability to deliver projects to programme while maintaining quality standards. Experience/Qualifications Required Essential Previous Site Management experience. Experience managing people and subcontractors. Construction and refurbishment project experience. Strong understanding of CDM Regulations 2015. Knowledge of PAS2030 and PAS2035. Valid CSCS Card. SMSTS qualification (or equivalent). Fabric and/or renewable energy experience. Current First Aid qualification. Programme management/planning experience. Proficient in Microsoft 365 applications. Full UK Driving Licence. Willingness to travel nationally and stay away when required. Desirable Experience working in occupied residential properties. APM or equivalent Project Management qualification. NEBOSH Construction. IOSH Managing Safely. Lean / Green Belt certification. Company Information This contract vacancy is being advertised by Rullion Ltd . Since 1978, Rullion has been securing exceptional candidates for a range of clients, from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
13/10/2026
Contract
Job Title: Site Manager Contract Type: Contract Duration: 6 Months Location: West Midlands Pay Rate: 288.38 Umbrella per day Start Date: ASAP Background Checks: Right to Work checks and referencing required. Hours: Monday to Friday Weekend working, including Saturdays and Sundays, may be required to meet project and programme demands. Job Overview E.ON UK Green Funding Solutions is seeking an experienced Site Manager to oversee the delivery of multiple concurrent Energy Efficiency projects within a designated region. The successful candidate will be responsible for ensuring projects are delivered safely, compliantly, on programme and to the required quality standards, while fulfilling Principal Contractor duties under CDM Regulations 2015. Your Responsibilities Ensure compliance with CDM Regulations 2015 and Principal Contractor obligations. Deliver site inductions and toolbox talks. Review contractor competencies, risk assessments and training records. Conduct Work In Progress (WIP) safety inspections. Ensure corrective actions are completed within required timescales. Support incident, near-miss and safety trend reporting. Promote and support Vision Zero principles. Ensure installations comply with PAS2030, PAS2035, MCS, Gas Safe and Building Regulations requirements. Conduct quality inspections and compliance audits. Support closure of corrective actions identified through inspections. Drive continuous improvement across contractor performance. Support construction programme development and delivery. Monitor progress against project milestones and critical path activities. Escalate risks and implement corrective actions where required. Monitor contractor performance, quality and safety standards. Support supply chain management and performance improvement initiatives. Lead resolution of construction-related issues and complaints. Maintain accurate project records on Microsoft Dynamics. Provide regular project updates and status reporting. Work closely with internal teams, clients, contractors and other project stakeholders. Support Resident Liaison Officers with customer concerns and complaint resolution. What We're Looking For Strong leadership and site management capability. Excellent communication and stakeholder management skills. Proven ability to manage multiple projects simultaneously. Strong understanding of construction health and safety requirements. Experience managing subcontractors and supply chain partners. Ability to deliver projects to programme while maintaining quality standards. Experience/Qualifications Required Essential Previous Site Management experience. Experience managing people and subcontractors. Construction and refurbishment project experience. Strong understanding of CDM Regulations 2015. Knowledge of PAS2030 and PAS2035. Valid CSCS Card. SMSTS qualification (or equivalent). Fabric and/or renewable energy experience. Current First Aid qualification. Programme management/planning experience. Proficient in Microsoft 365 applications. Full UK Driving Licence. Willingness to travel nationally and stay away when required. Desirable Experience working in occupied residential properties. APM or equivalent Project Management qualification. NEBOSH Construction. IOSH Managing Safely. Lean / Green Belt certification. Company Information This contract vacancy is being advertised by Rullion Ltd . Since 1978, Rullion has been securing exceptional candidates for a range of clients, from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDENG-MW Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
