25 jobs found

We're looking for an experienced and knowledgeable Leasehold Officer to join our Service Charge & Specialist Leasehold Services team. Our vision is to create communities where everyone has a safe home in a place they're proud to live. We're big and we're local, and residents are at the heart of what we do. Our HEART values are Honest, Efficient, Accountable, Respectful and Trusted. The role You'll deliver specialist leasehold services across Southern Housing's portfolio. You'll manage specialist processes and provide technical support on lease interpretation, consents, permissions, statutory leasehold matters and complex enquiries. You'll work with residents, colleagues, legal representatives and other stakeholders while ensuring our work meets lease obligations, legislation, policy and organisational requirements. The location You'll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager. What you'll be doing Provide specialist leasehold advice and guidance to residents, colleagues and stakeholders. Interpret residential leases and explain rights, responsibilities and restrictions. Process consents and permissions, including alterations and subletting applications. Administer notices, registrations, transfers and legal documentation. Support Right to Manage, Right to Acquire, lease extensions and enfranchisement matters. Provide technical support with disputes, breaches, enforcement and complex enquiries. Prepare information and evidence for tribunals, legal proceedings and dispute resolution. Provide specialist leasehold input for new schemes, developments and disposals. What you'll need Experience in leasehold services, property management, housing or a related area. A good understanding of residential leasehold principles and lease interpretation. Experience managing leasehold consents, permissions or specialist administration. Experience handling complex enquiries or casework. Strong organisation and communication skills. Excellent attention to detail. A relevant qualification or equivalent experience at A-Level standard. Closing Date: 28th October 2026 Interview Dates: W/C 9th and 16th November 2026 About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Job Title: Private Sector Housing Officer - Interim Location: Central East London Rate: 22.24 - 27.05 per hour (PAYE) / 29.97 - 36.45 per hour (Umbrella) Contract Type: Interim (3 months) Working Pattern: Hybrid (2 days in office) About the Role: We are seeking a Private Sector Housing Officer to provide a service to the Private Housing Sector that makes a real difference to residents' lives by ensuring conditions and management in private residential accommodation are of a satisfactory standard. You will assess housing conditions and management in the private rented sector, give advice, and take enforcement action as necessary, as well as process property licence applications and grants to enable disabled residents to remain living independently in their homes. Key Responsibilities: Housing Conditions: Investigate service requests and carry out programmed inspections under the Housing Act 2004, Environmental Protection Act 1990, Housing and Planning Act 2016, and Renters' Rights Act 2025. Assess housing conditions under Part 1 of the Housing Act 2004 (HHSRS) and take appropriate enforcement action, including drafting schedules of works, notices, and orders. Property Licensing: Provide advice and guidance on compliance with property licensing schemes and statutory obligations. Process property licence applications, including inspecting housing conditions, assessing management standards, and recommending approval or refusal. Monitor and assess compliance with licence conditions, including in Houses in Multiple Occupation (HMOs). Enforcement: Correspond with landlords and managing agents to achieve compliance, taking enforcement action using relevant delegated powers. Prepare prosecution cases, issue Simple Cautions and Financial Penalty Notices, and prepare Rent Repayment Order applications to the first tier tribunal. Attend Court and tribunal hearings as a witness for the prosecution. Housing Grants: Deliver a range of financial support to vulnerable residents, including Disabled Facilities Grants. Scrutinise schedules of works, tenders, and estimates to ensure value for money. Service Delivery: Maintain comprehensive casework records in the service's IT database. Deliver a consistently high standard of work across a demanding caseload. Respond to correspondence and customer contact in line with service standards. Work collaboratively with other teams and cover the work of other officers as necessary. Occasionally work outside standard office hours for targeted enforcement activity. Requirements: Degree or Diploma in Environmental Health (or equivalent housing-related qualification). A recognised HHSRS assessor training course. Experience of inspection, enforcement, and/or grant work in private sector housing (in a local authority context, at a level appropriate to grade). Sound practical and theoretical knowledge of private sector housing legislation. Ability to prepare statutory notices, evidence, and reports for enforcement action. Excellent written communication skills and ability to deal with enquiries and complaints. IT literate, with the ability to use Windows or Google-based systems and databases. Able to prioritise, work to performance standards and deadlines, and manage a demanding caseload. If this role aligns with your experience, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.

Neighbourhood Officer Location: Long Stratton, Norfolk, NR15 2XP Salary: 38,000 per annum We're looking for a proactive Neighbourhood Officer to join our team and help make a positive impact across our neighbourhoods. In this varied and rewarding role, you'll work closely with tenants, partner agencies, and colleagues to support vulnerable individuals, safeguard communities, and resolve complex tenancy issues and anti-social behaviour. No two days are the same, and you'll play a key role in improving the lives of those who live in our homes. What you'll be doing: Managing tenancy, neighbourhood and anti-social behaviour (ASB) cases. Building strong relationships with tenants and community stakeholders. Working collaboratively with partner agencies to resolve complex issues. Supporting vulnerable tenants and promoting tenancy sustainment. Taking action to create safer, stronger communities. What will you bring: You'll have experience and confidence in: Working with multiple agencies, including Police, Social Services and Mental Health Services. Managing ASB cases, including evidence gathering and enforcement action. Managing safeguarding concerns and cases, including assessing risk and making appropriate referrals. Supporting and managing cases involving vulnerable tenants with complex needs. Managing challenging and high-risk situations, using professional judgement and appropriate escalation. Carrying a complex caseload, prioritising competing demands and progressing cases to resolution. Undertaking home visits and community-based casework, including situations where there may be conflict or risk. Maintaining accurate, professional case records and documenting decisions, actions and outcomes. You'll be part of a supportive team that values compassion, accountability and community impact. In return, you'll have the opportunity to develop your skills, take ownership of your work and help create places where tenants are proud to live. Please note this role is subject to a basic DBS check Closing date: 1st November 2026 Shortlist date: 2nd November 2026 Interview date: TBC

Planning Officer Location: Brecon Salary: £35,570 - £37,563 per annum Vacancy Type: Permanent, Full Time (37 hours per week) Closing Date: 16th of November 2026 Interview Date: 25th of November 2026 Job Purpose: To manage Development Management casework and assist in the promotion of Forward Planning and National Park Management Plan objectives. MAIN DUTIES To process householder and other straightforward planning applications including site visits, meeting applicants, negotiations, correspondence and preparation of reports. When necessary to present cases to Planning Committee. To assist the team to process all other planning related work including where appropriate applications, Certificate of Lawfulness for Existing Use or Development / Certificate of Lawfulness for Proposed Use or Development or fringe consults. To respond to general and specific enquiries on planning related matters from members of the public and to provide advice on householder development at planning advice surgeries. To respond to preliminary enquiries in respect of development within the National Park Authority area. To liaise with the Enforcement team in all matters relating to unauthorised development within the area. To undertake research, preparation and submission of appeal documents in relation to written representation, appeals and informal hearings under supervision of the Principal Planning Officer. To contribute to the review of the Local Development Plan (LDP) process. To contribute to policy development in an Authority that wants its LDP to be innovative and inclusive. Any other related duties and responsibilities appropriate to the postholder s remit and grading level within the organisation as determined by the Head of Development Management PERSON SPECIFICATION Essential Criteria A recognised planning qualification, degree or equivalent in Town and Country Planning or a related discipline or working towards such a qualification. (NB The Authority can offer assistance with this learning in the form of day release ) Eligible for membership of RTPI or working towards full membership A sound knowledge of planning and related legislation and procedures or an aptitude for learning An ability to provide coherent, competent and professional advice both written and verbal An ability to demonstrate organisational and interpersonal skills required to meet deadlines and for presentation of reports to appropriate meetings An ability to work as part of a team to promote the purposes of the National Park Authority A good telephone manner and ability to deal diplomatically with the public, National Park Members and staff Clean driving licence Welsh Language Level 1 Desirable Criteria A knowledge of Information Technology and ability to use database and word processing systems A willingness to attend public meetings outside of office hours A willingness to attend occasional training courses requiring overnight accommodation away from home Welsh Language Level 2 Note on Welsh Language Requirement Please note: If you do not meet the Welsh language Requirements specified, then the Authority offers a variety of learning options and staff support to help you meet these requirements during your employment with us. To Apply If you feel you are a suitable candidate and would like to work for Bannau Brycheiniog National Park Authority, please click apply to be redirected to our website to complete your application.

Housing Standards Officer Surrey-Based Local Authority 40- 45 per hour DOE Contract until March 2027 Hybrid Working A Surrey local authority is seeking an experienced Housing Standards Officer to join their Private Sector Housing team on an interim basis through to the end of March 2027. This is an excellent opportunity to join a well-established, supportive service with a genuinely positive team culture. The team is friendly, collaborative and prides itself on maintaining high standards across the private rented sector. The Role You will be responsible for a varied caseload across housing standards and enforcement, including: HMO inspections and licensing work Additional Licensing scheme activity Damp and mould investigations Service request inspections Improvement Notices Housing Health and Safety Rating System (HHSRS) assessments General enforcement and regulatory casework Civil Penalty investigations The authority is looking for someone who can confidently manage cases, undertake inspections and progress enforcement work with minimal supervision. Requirements Recent Housing Standards experience within a local authority Strong knowledge of HHSRS, including the updated framework Experience undertaking HMO inspections and licensing work Experience dealing with damp and mould cases Basic DBS certificate Full UK driving licence and access to a vehicle Working Arrangements Hybrid working Approximately 2-3 days per week on site following induction Ideally 3-4 days per week on site during the first two weeks to support system access, training and team integration IDOX experience would be advantageous Contract Details 40- 45 per hour DOE Contract until the end of March 2027 Immediate start available Interview slots available on Mondays and Wednesdays If you're an experienced Housing Standards Officer looking to join a supportive team and make an immediate impact, I'd be keen to speak with you. (url removed) (phone number removed)

Location: Islington (Hybrid Working) Contract: Temporary - 3 Months Initially Hours: Full-Time (36 Hours Per Week) Pay Rate: £21.05 per hour PAYE or £25.52 per hour Umbrella Are you an experienced housing professional looking for your next contract opportunity? We are recruiting for a Neighbourhood Response Officer to support the effective management of neighbourhoods and tenancies within a busy social housing environment. This is an excellent opportunity to play a key role in delivering safe, clean and sustainable communities while supporting residents across your designated patch. Working in a hybrid capacity, you'll be responsible for managing neighbourhood issues, investigating tenancy breaches, addressing anti-social behaviour and ensuring properties and estates remain well-maintained and compliant. The role involves regular resident engagement and close partnership working with a range of internal and external stakeholders. Responsibilities align with Clarion Housing's Neighbourhood Response Officer profile, including estate inspections, tenancy management, ASB investigations and community engagement initiatives. , jobs.insid sing.co.uk Duties Will Include: Delivering neighbourhood and tenancy management services across a designated area. Conducting regular estate inspections and monitoring property conditions. Investigating reports of anti-social behaviour and tenancy breaches. Supporting vulnerable residents and carrying out welfare visits. Undertaking tenancy sign-ups, assignments and customer visits. Working with resident groups and stakeholders to improve local communities. Liaising with police, local authorities and support agencies. Monitoring environmental issues including fly-tipping and estate cleanliness. Maintaining accurate records and case management systems. Candidate Requirements: Previous experience in social housing, neighbourhood management or tenancy services. Strong knowledge of housing management practices and ASB casework. Excellent communication and customer service skills. Ability to build effective relationships with residents and partner organisations. Strong organisational skills and ability to manage a diverse workload. Comfortable working independently and making decisions on complex cases. Experience of safeguarding, tenancy sustainment or community engagement is desirable. What's on Offer? Hybrid working arrangement. Competitive hourly rates. Opportunity to work with a respected housing organisation. Immediate start available. Potential for extension beyond the initial 3-month contract. If you're passionate about delivering excellent housing services and making a difference within local communities, we'd love to hear from you. Apply today with your updated CV.

We are currently looking for an experienced Housing Officer to join a busy Housing Management service. The Housing Officer role will focus on tenancy management, estate management and resolving tenancy-related issues across a residential housing portfolio. The successful candidate will act as the main point of contact for tenants and leaseholders, managing a varied caseload covering ASB, tenancy breaches, estate inspections and tenancy sustainment. The Housing Officer position requires the successful candidate to be office-based full-time during the initial training and induction period, before moving to a hybrid arrangement. It would suit someone with previous local authority or housing association experience who can hit the ground running. The Role - Managing a patch of tenancies and delivering a comprehensive housing management service. - Acting as the main point of contact for tenants and leaseholders. - Investigating and resolving anti-social behaviour, harassment, neighbour disputes and tenancy breaches. - Managing succession, assignment and unauthorised occupation cases. - Carrying out estate inspections and identifying health and safety, environmental and estate management issues. - Working with internal departments and external agencies to resolve tenancy and estate-related matters. - Conducting tenancy sign-ups and supporting new tenants to sustain their tenancies. - Managing transfer and mutual exchange applications. - Responding to resident enquiries and progressing cases in line with service standards. Key Requirements - Previous experience working as a Housing Officer, Tenancy Officer or Housing Management Officer. - Experience managing anti-social behaviour and tenancy breach cases. - Knowledge of housing management and landlord and tenant legislation. - Knowledge of legislation and tools used to address anti-social behaviour. - Experience carrying out estate inspections and tenancy management casework. - Experience managing succession, assignment and unauthorised occupation cases. - Experience working within a local authority, housing association or registered provider. - Full UK Driving Licence and access to a vehicle What You Need to Do Now If you are interested in this Housing Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Tenancy Officers and Housing Management Officer roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Principal Planning Officer - Major Applications Staffordshire £55-£60 per hour (Inside IR35) 37 Hours per week Initial 6-Month Contract Job Ref - 69576 My client is looking to source an experienced Principal Planning Officer to join their Development Management team in Staffordshire, focusing on a caseload of major planning applications. This is an opportunity for an experienced planning professional to work on a range of new major applications, typically involving developments of between 50 and 150 residential units. The role will focus on managing applications through the planning process, with no management responsibilities or application sign-off duties. Key responsibilities will include: Managing a caseload of major planning applications, typically involving developments of 50-150 units. Assessing and progressing new major applications through the Development Management process. Reviewing planning submissions and assessing proposals against relevant planning policies and legislation. Liaising with applicants, developers, consultants and statutory consultees. Preparing planning reports and recommendations. Working collaboratively with colleagues to ensure applications progress efficiently and within agreed timescales. The successful candidate will have strong Development Management experience, with a proven background in handling major planning applications. The ability to manage a varied caseload, assess complex proposals and communicate effectively with a range of stakeholders will be important. This role would suit an experienced Planning Officer or Principal Planning Officer who enjoys working on major applications and wants to focus on casework rather than management or sign-off responsibilities. Hybrid working is offered, with an expectation to attend the office approximately one day per week. The role is offered on an initial 6-month contract, working 37 hours per week, with a rate of £55-£60 per hour Inside IR35. Please call Alfie Jacobs on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK-wide on both a permanent and contract basis and at all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to get in touch and we can discuss other, often unadvertised roles with you.

Housing Officer up to 37,000 including 2000 car allowance Cambridge Full Time, Permanent The Housing Officer plays a key role in delivering a high-quality, customer-focused housing management service. The postholder will be responsible for managing a portfolio of customers and tenancies, supporting tenancy sustainment, maximising income collection, resolving neighbourhood concerns and working collaboratively with customers, colleagues and partner organisations to achieve positive outcomes. Key Responsibilities Manage a portfolio of customers and tenancies, delivering a proactive, customer-focused service. Build positive relationships with customers, providing advice, guidance and support to help sustain successful tenancies. Identify customer needs and coordinate appropriate support through internal teams and external partners. Maximise rental income through effective arrears prevention, monitoring and recovery activities. Carry out tenancy management activities including sign-ups, changes in circumstances, breaches of tenancy and tenancy reviews. Investigate and resolve customer concerns, complaints and neighbourhood issues in a timely and professional manner. Manage low-level antisocial behaviour cases, taking appropriate action and working with partner agencies where required. Conduct estate and neighbourhood inspections, identifying opportunities to improve the local environment and customer experience. Identify safeguarding concerns and make appropriate referrals in line with organisational procedures. Maintain accurate records and ensure all casework is managed effectively and in compliance with relevant legislation, policy and procedure. Work collaboratively with colleagues and external stakeholders to achieve positive outcomes for customers and communities. Promote customer engagement and encourage customer feedback to support continuous service improvement. Contribute to the achievement of team objectives and organisational performance targets. Keep up to date with relevant legislation, best practice and changes affecting service delivery. Undertake any other duties commensurate with the level and responsibilities of the role. Person Specification Essential Experience of delivering excellent customer service in a customer-facing environment. Experience managing a varied workload and competing priorities. Strong communication skills, both written and verbal. Ability to build positive relationships and work effectively with a wide range of people. Experience dealing with challenging situations and resolving issues in a professional manner. Good problem-solving and decision-making skills. Ability to work independently and use initiative while contributing to team objectives. Strong organisational and administrative skills with a high level of attention to detail. Ability to maintain accurate records and use digital systems effectively. Commitment to equality, diversity and inclusion. Ability to handle sensitive and confidential information appropriately. Proficient in Microsoft Office applications and other business systems. Full UK driving licence and the ability to travel as required by the role. Desirable Experience of tenancy, neighbourhood or housing management. Knowledge of customer support, safeguarding or case management principles. Experience of working with external agencies and community partners. Understanding of relevant legislation and regulatory requirements. A relevant professional qualification or a willingness to work towards one. Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Senior Planning Officer (Development Management) Midlands £45-50 per hour (Umbrella) Initial 6 Month Contract Job Ref - 70031 The Role This is a delivery-focused role. We are looking for someone who can join the team and make an immediate impact with minimal supervision. The successful candidate will be expected to take ownership of a significant caseload and progress applications through to determination at pace whilst maintaining robust decision making. The caseload is likely to include: Householder applications Minor applications Rural and agricultural applications Small to medium-scale residential developments Applications generally ranging up to approximately 30 dwellings Pre-application enquiries Appeals and associated casework where required Committee reports where required We are looking for someone who: Is comfortable managing a high caseload Can work independently with minimal support Has strong report-writing skills Can make clear, balanced planning recommendations Has recent experience determining applications rather than managing teams Is motivated by delivery and throughput Experience using Uniform / IDOX is essential. Please call Ryan Williamson on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other, often unadvertised roles with you.

Principal Planner (Development Management) East London Rate: Negotiable Initial 3 Month Rolling Contract The Role This is a delivery-focused role within a Strategic Applications team. We are looking for an experienced planner who can join the team and take ownership of complex applications with minimal supervision. The successful candidate will be expected to progress a caseload of strategic and often contentious proposals through to determination, balancing timely delivery with robust decision making. The caseload is likely to include: Strategic planning applications and complex development proposals Pre-application enquiries Negotiation of planning obligations and contributions Appeals and associated casework Committee reports and presentations where required Supporting junior planners on complex cases We are looking for someone who: Has at least five years' experience in development management Has demonstrable experience dealing with strategic applications Can manage complex and contentious cases independently Has strong report-writing skills and can make clear, balanced planning recommendations Can negotiate effectively with applicants, agents and other stakeholders Has a degree in planning or a related subject Please call Ryan Williamson on (phone number removed) for a confidential discussion on this role, or email (url removed) if you are short of time to chat. Carrington West's dedicated Town Planning Recruitment Team supplies clients UK-wide on both a permanent and contract basis and at all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen to explore options, please still feel free to apply and we can discuss other, often unadvertised roles with you.

Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. Location: Ealing Rate: 22.02 - 24.48 per hour PAYE 28.71 - 31.96 per hour Umbrella Contract: Temporary Working Pattern: Fully Onsite Recruitment Partner: Adecco, on behalf of a Local Authority The Role Adecco are recruiting on behalf of a Local Authority for an experienced Housing Officer to join their Housing Landlord Services team in Ealing. This is an exciting opportunity to play a key role in delivering high-quality housing management services, supporting residents, and helping to maintain safe, clean and sustainable neighbourhoods. The successful candidate will manage a designated housing patch, working closely with tenants, leaseholders, internal departments and external agencies to resolve issues and improve outcomes for residents. Key Responsibilities Manage a designated patch of social housing properties, taking ownership of housing management issues from initial enquiry through to resolution. Deliver a professional, customer-focused housing management service to tenants, leaseholders and residents. Conduct estate inspections, home visits, tenancy reviews and resident meetings. Support vulnerable residents and make referrals to appropriate support services where required. Manage tenancy-related casework including tenancy sign-ups, terminations, mutual exchanges, succession applications and tenancy breaches. Work collaboratively with a range of internal and external partners including community safety teams, social care services and legal teams. Respond to complaints, enquiries from elected members and MPs, and resident correspondence. Support neighbourhood improvement initiatives and resident engagement activities. Assist with building safety actions and ensure compliance with landlord responsibilities. About You We are looking for candidates who can demonstrate: Experience managing social housing residents. Experience delivering excellent customer service in a housing or public sector environment. Knowledge of housing legislation and housing management practices. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. The ability to manage a varied caseload and work effectively under pressure. Apply If you have housing management experience and are looking for your next temporary assignment, we would like to hear from you. Please apply with your updated CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Do you thrive on tackling complex challenges and making a real difference for customers? We're looking for a proactive and solution-focused Complex Case Officer to take ownership of some of MSV's most challenging property cases, coordinating services, managing risks and driving cases through to successful resolution. Working across Property Care, Neighbourhoods, Compliance, Complaints and external partners, you'll lead a joined-up approach to cases involving customer vulnerability, disrepair, damp and mould, access issues, safeguarding concerns, legal action and other complex circumstances. You'll be the key point of contact for customers, ensuring they receive a consistent, supportive and customer-focused service while helping MSV meet its regulatory and landlord responsibilities. This is an exciting opportunity for someone who enjoys problem-solving, building relationships and delivering positive outcomes in a fast-paced and rewarding environment. What will our Complex Case Management Officer s do; Take ownership of a diverse caseload of complex property cases, coordinating investigations, action plans and multi-agency responses to achieve sustainable outcomes. Act as the primary point of contact for customers, delivering clear communication, managing expectations and providing support throughout the resolution process. Work closely with Property Care, Compliance, Neighbourhoods, Independent Living and external partners to deliver joined-up solutions for complex housing and property-related issues. Identify and manage risks relating to customer vulnerability, safeguarding, health and safety, compliance and organisational reputation, escalating concerns where required. Champion continuous improvement by identifying trends, sharing learning and helping to enhance customer experience, case management practices and regulatory compliance. What we are looking for; Proven experience managing complex customer cases, investigating issues, overcoming barriers and delivering positive outcomes in challenging situations. Excellent case management, organisational and communication skills, with the ability to manage competing priorities, influence stakeholders and build strong working relationships. Strong analytical, problem-solving and decision-making abilities, with confidence in assessing risk and handling difficult conversations professionally. Experience working collaboratively across services and partner organisations, ideally supporting vulnerable customers and coordinating multi-agency responses. A relevant professional qualification (or equivalent experience) and commitment to continuous professional development. Experience within social housing, housing condition casework, safeguarding, complaints investigations, Awaab's Law or regulatory compliance would be an advantage. Full driving licence and willing to travel across the Northwest. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Gareth Eadsforth, Managing Director of Property Care on (phone number removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

We are seeking a proactive Housing Solutions Officer to provide specialist housing advice, homelessness prevention, and casework management in line with the Homelessness Reduction Act 2017. This role is critical in supporting residents at risk of homelessness, offering tailored housing solutions, and ensuring compliance with statutory duties. You will work with a diverse caseload, including those facing eviction, domestic abuse survivors, and individuals with complex housing needs, securing long-term sustainable accommodation through prevention, relief, and housing options strategies. Key Responsibilities Deliver comprehensive, person-centred housing advice to prevent homelessness. Manage a caseload of clients under Part VII of the Housing Act 1996, ensuring decisions comply with the Homelessness Reduction Act 2017. Assess applications under the prevention and relief duties, issuing S.184 decision letters where required. Identify and address safeguarding concerns, making referrals to support services as necessary. Work collaboratively with social services, mental health teams, domestic abuse support agencies, and benefits advisors to assist vulnerable clients. Support clients in accessing welfare benefits, discretionary housing payments, and other financial assistance. About You Experience working in homelessness prevention, housing options, or housing casework. Strong understanding of housing law, Homelessness Reduction Act 2017, and welfare benefits. Experience managing complex homelessness and tenancy sustainment cases. Excellent communication and negotiation skills to engage with landlords, tenants, and support services. Ability to interpret and apply housing legislation to support decision-making. Strong problem-solving and case management skills, with experience handling high-volume workloads. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are currently recruiting for an experienced Homelessness Caseworker to join a London Local Authority. This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and experience managing a caseload of applicants. Key responsibilities: Manage a caseload of homeless households, assessing housing needs and determining eligibility under the Housing Act 1996 and Homelessness Reduction Act 2017. Conduct homelessness assessments and investigations, including prevention and relief duties. Develop and review Personalised Housing Plans (PHPs) and provide appropriate housing advice and support. Make decisions in relation to statutory homelessness duties, including interim and main housing duties. Source and arrange suitable temporary accommodation where required. Liaise with landlords, housing providers, social care, support services and other agencies to secure appropriate housing solutions. Maintain accurate case records and ensure all decisions and actions are recorded in line with legislation and council procedures. Manage complex and vulnerable cases, including safeguarding, affordability and suitability considerations. Work towards preventing homelessness and securing sustainable housing outcomes for residents. Requirements: Previous experience working as a Homelessness Officer, Housing Options Officer, Homelessness Caseworker or similar within a Local Authority. Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience completing homelessness assessments and making statutory decisions. Good understanding of prevention and relief duties, PHPs and temporary accommodation. Excellent communication, case management and decision-making skills. Experience working with vulnerable households and multi-agency partners. Strong IT, administration and case recording skills. If you have relevant Local Authority homelessness experience and are available for a new opportunity, please get in touch to discuss the role. We are currently recruiting for an experienced Homelessness Caseworker to join a London Local Authority. This is an excellent opportunity for a housing professional with strong knowledge of homelessness legislation and experience managing a caseload of applicants. Key responsibilities: Manage a caseload of homeless households, assessing housing needs and determining eligibility under the Housing Act 1996 and Homelessness Reduction Act 2017. Conduct homelessness assessments and investigations, including prevention and relief duties. Develop and review Personalised Housing Plans (PHPs) and provide appropriate housing advice and support. Make decisions in relation to statutory homelessness duties, including interim and main housing duties. Source and arrange suitable temporary accommodation where required. Liaise with landlords, housing providers, social care, support services and other agencies to secure appropriate housing solutions. Maintain accurate case records and ensure all decisions and actions are recorded in line with legislation and council procedures. Manage complex and vulnerable cases, including safeguarding, affordability and suitability considerations. Work towards preventing homelessness and securing sustainable housing outcomes for residents. Requirements: Previous experience working as a Homelessness Officer, Housing Options Officer, Homelessness Caseworker or similar within a Local Authority. Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017. Experience completing homelessness assessments and making statutory decisions. Good understanding of prevention and relief duties, PHPs and temporary accommodation. Excellent communication, case management and decision-making skills. Experience working with vulnerable households and multi-agency partners. Strong IT, administration and case recording skills. If you have relevant Local Authority homelessness experience and are available for a new opportunity, please get in touch to discuss the role.

Technical Support Officer Harlow District Council Mead Park Full time 37.5 Hours per week 12 Month Contract £116.96 PAYE per day Role Reporting to the Lead Employee Relations (ER) Manager, you will provide expert advice and support to managers and employees across all aspects of employee relations casework, including complex cases, within a shared services environment. You will work closely with the Lead ER Manager, Strategic People Business Partners, Talent Acquisition Business Partners, and Learning & Culture Partners to ensure the delivery of an effective, consistent, and collaborative People service across the organisation. Duties Dealing with Asset Management providing support to tenants, internal and external colleagues. Helping coordinate stock condition surveys/Energy Performance Surveys Dealing with enquiries and providing a written/oral response as required Undertaking general administration e.g. minute taking, preparing reports, supporting housing analysts, and detailed record keeping. Help with user training and facilitate access to databases Dealing with tenants/leaseholders daily Essential Experience Applicants should have a background in housing administration and providing technical support to Housing asset management and compliance teams. Understand the relationship between capital and revenue budgets within a repairs and capital investment environment. Knowledge of Health and Safety relating to technical issues within housing repairs. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Cromer area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.

Housing & Support Delivery Officer Make a real difference to people's lives with Solo Housing Solo Housing is looking for an experienced and compassionate Housing & Support Delivery Officer to join our team in the Poringland area. This is a varied role combining housing management, tenancy sustainment and person-led support . You'll work directly with customers, including people who may have complex or chaotic lifestyles, helping them maintain their accommodation, overcome barriers and move towards greater independence, employment and settled housing. You'll play an important role in ensuring our customers receive high-quality support while also making sure our homes, tenancies and services are effectively managed. About the Role As a Housing & Support Delivery Officer, you will manage a varied caseload and build positive, professional relationships with customers. Your responsibilities will include: Delivering meaningful support planning and regular keywork sessions with customers. Supporting customers to maintain their tenancy and make positive changes in their lives. Helping customers access relevant services and become more involved in their local community. Carrying out customer sign-ups, settling-in visits and routine tenancy visits. Managing tenancy-related issues, including rent arrears and service charges. Taking proactive action to address anti-social behaviour and tenancy breaches. Undertaking legal casework where required, including debt recovery and eviction proceedings. Carrying out property inspections and compliance checks. Identifying and reporting repairs and working with our Property Services team to ensure issues are resolved. Helping to minimise empty homes and ensure properties are re-let quickly. Maintaining accurate records of customer contact, support plans and other activity. Championing Health & Safety and Adult Safeguarding. Working towards agreed KPIs and commissioned outcomes. Building positive relationships with colleagues, commissioners and external stakeholders. Producing high-quality reports and maintaining clear and effective communication. Supporting colleagues across the wider business when required. Participating in Solo's On-Call service. About You We're looking for someone with experience of housing management within a social housing environment , ideally with experience of housing-related support. You'll be comfortable working with customers who may have complex needs or chaotic lifestyles, and able to balance empathy and person-centred support with effective tenancy management. You'll ideally have: Strong experience delivering housing management services within social housing. Experience supporting people with complex needs. Experience delivering holistic, person-led support. Excellent interpersonal and communication skills. High emotional intelligence and the ability to maintain professional boundaries. Strong organisational skills and the ability to manage your own workload. The ability to work independently while contributing positively to a wider team. An understanding of equality, diversity and inclusion within social housing. Good IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams. A proactive approach to problem solving and customer service. A full UK driving licence and unrestricted access to a suitable vehicle for work. The ability to successfully obtain and maintain an Enhanced DBS check. A willingness to undertake professional development and training. A recognised qualification in Housing or Support would be desirable. Salary & Benefits £27,458 per annum At Solo Housing, we believe in rewarding our colleagues fairly and providing the support and benefits they need to thrive. Our benefits include: On-Call Allowance: All colleagues participate in our on-call service, typically once every 12 weeks. This is paid at £20 per night / £140 gross per week , before deductions. 6% Employer Pension Contribution: Solo contributes 6%, with colleagues contributing just 2%. Health Cash Plan: Claim back eligible optical, dental, physiotherapy and other healthcare expenses for you and your family. 28 Days' Annual Leave: Plus bank holidays. Life Assurance: Cover equivalent to 3 x your annual salary . Flexible Working: Our Hub Home Roam approach provides flexibility in how and where you work, supporting a healthy work/life balance. Training & Development: Access to the technology, training and professional development you need to succeed and progress. Supportive Culture: We want Solo to be a place where everyone feels included, valued and able to be themselves - while also enjoying the work they do. Why Solo Housing? At Solo, our work is about more than providing accommodation. We help people change and improve their lives . As a Housing & Support Delivery Officer, you'll have the opportunity to build meaningful relationships with customers, help them sustain their accommodation and support them on their journey towards independence and settled housing. If you're an experienced housing professional who combines strong housing management skills with a genuine commitment to supporting people, we'd love to hear from you. Apply today to join Solo Housing.

Location: Welwyn Garden City Rate: £29.50 per hour (Umbrella) Contract: Minimum 3 Months Hours: Full-Time We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City. This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities. Key Responsibilities Deliver an effective housing and tenancy management service across a designated patch. Manage tenancy issues, neighbourhood concerns and estate management matters. Investigate and resolve tenancy breaches and anti-social behaviour cases. Conduct tenancy audits, sign-ups, home visits and estate inspections. Support vulnerable tenants and facilitate access to support services. Manage tenancy changes including successions and mutual exchanges. Respond to customer enquiries and complaints in a timely manner. Maintain accurate records and case management information. Work in partnership with residents, contractors and external agencies. Requirements Previous experience in housing management, tenancy management or a related field. Good understanding of housing legislation and tenancy enforcement. Experience managing challenging and sensitive casework. Strong customer service and communication skills. Ability to manage a varied caseload and prioritise effectively. Experience working collaboratively with stakeholders. Competent IT and record-keeping skills. Essential Full UK Driving Licence. Access to a vehicle. What's On Offer? £29.50 per hour Umbrella. Full-time hours. Minimum 3-month contract with potential for extension. Opportunity to work within a respected local authority housing service. Immediate start available.

Job Title: Private Sector Housing Team Leader - Interim Location: Bedfordshire (Hybrid - office attendance as and when required) Rate: 33.00 per hour (PAYE) / 43.24 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking a Private Sector Housing Team Leader to use statutory powers to regulate and improve conditions of private sector homes in the region. You will support the delivery of the Council's Housing Assistance policy and programmes, progressing the Housing Assistance programme and associated schemes, including face-to-face interactions with a range of customers and providing expert advice. You will assist the Head of Housing Solutions, applying your experience to lead and manage staff in delivering and developing specialised services. Key Responsibilities: Use statutory powers to regulate and improve conditions of private sector homes. Support and progress the delivery of the Housing Assistance programme and associated schemes, maximising public and private investment in the housing stock. Line manage a team of Environmental Health Officers/Technical Officers, covering a wide range of Private Sector Housing functions. Undertake complex case work and advise EHOs/Technical Officers on complex cases and HMOs. Undertake first review of prosecution files, tribunal cases, and financial penalty notices. Manage a reduced number of complex cases, supporting officers by attending inspections and assisting with notices, schedules of work, and evidence files. Be the first point of contact for customers relevant to the services provided. Requirements: Significant experience in private sector housing functions, including enforcement and HMO management. Experience of line managing Environmental Health Officers/Technical Officers. Sound knowledge of statutory powers relating to private sector housing (e.g., Housing Act 2004). Strong casework, advisory, and leadership skills. If this role aligns with your experience, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.