Facilities Coordinator / Workplace Experience Coordinator
London
£35,000 to £38,000 plus bonus & benefits (DEP EXP)
Facilities Coordinator in London Law Firm. We are looking for a personable, proactive and organised Workplace Experience Coordinator to support the smooth day-to-day running of a busy corporate office.
This is a varied role combining facilities coordination, workplace services, office support and some front-of-house reception cover. We would welcome applications from candidates with some corporate experience, perhaps currently working as a Facilities Assistant, Facilities Coordinator, Workplace Assistant, Office Coordinator or in a similar role.
Key Duties & Responsibilities
Workplace & Facilities Support
- Carry out regular floor walks to ensure the office is well-presented, tidy and functioning efficiently.
- Act as a first point of contact for day-to-day facilities issues, including lighting, temperature, equipment and general maintenance.
- Report faults, raise maintenance requests and follow up on outstanding issues.
- Liaise with contractors, suppliers, cleaners and building management.
- Assist with health & safety checks and general workplace compliance.
- Monitor office supplies, stationery, refreshments and kitchen facilities.
- Ensure coffee machines, printers and other shared equipment are working correctly.
- Maintain facilities records, update helpdesk tickets and track requests through to completion.
Workplace Experience & Office Support
- Help create a welcoming, professional and enjoyable working environment for employees and visitors.
- Respond to workplace queries and provide practical assistance to colleagues.
- Support office moves, desk arrangements, meeting room setups and internal events.
- Assist with meeting room bookings, refreshments and catering arrangements.
- Identify opportunities to improve workplace services and the overall employee experience.
- Work closely with colleagues across Facilities, IT, Security and other support teams.
Front of House & Reception Cover
- Provide occasional reception cover during breaks, holidays or busy periods.
- Welcome visitors and clients, ensuring a professional and friendly first impression.
- Answer incoming calls and direct enquiries appropriately.
- Assist with visitor registrations, meeting room bookings and guest requirements.
- Support the wider Front of House team when required.
Skills & Experience
- Some previous experience in a corporate office, facilities, workplace services, office support or front-of-house environment.
- A friendly, approachable personality with a genuine interest in helping people.
- Good organisational skills and the ability to manage a variety of tasks.
- Comfortable communicating with colleagues, visitors, suppliers and contractors.
- A proactive, hands-on approach with good attention to detail.
- Confident using Microsoft Office, Outlook and Teams.
- Experience with facilities helpdesk systems or meeting room booking platforms would be an advantage, but is not essential.
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