Maintenance Manager

Maintenance Manager

Social Housing Reactive Repairs & Maintenance
Full-time Permanent
North East London Stratford (Hybrid Working)

£55,000 £70,000 + Excellent Benefits

Maintenance Team Manager job in North East London leading a large maintenance workforce delivering reactive repairs across social housing properties, offering an excellent salary, benefits package and long-term career opportunities.

The Role

An excellent opportunity for an experienced Maintenance Manager to join an established housing provider, overseeing reactive repairs and maintenance services across North East London and surrounding areas.

The successful candidate will lead a team of Supervisors, directly employed operatives and subcontractors, ensuring high-quality repairs, operational efficiency and resident satisfaction.

Reporting to the Head of Maintenance Services, the role involves managing a Direct Labour Organisation (DLO), overseeing budgets, driving productivity and achieving service KPIs.

The position covers Waltham Forest, Redbridge, Havering, Essex and Cambridgeshire, with hybrid working and a reporting office in Stratford.

Key Responsibilities

• Leading the delivery of reactive repairs and maintenance services across social housing properties

• Managing Supervisors, directly employed operatives and subcontractors

• Overseeing DLO performance, workforce productivity and resource allocation

• Monitoring KPIs, repair completion times, quality standards and resident satisfaction

• Managing maintenance budgets of approximately £3m £7m annually

• Driving operational improvements, cost efficiencies and service performance

• Managing contractor performance and ensuring contractual compliance

• Handling escalated complaints, disrepair cases and resident enquiries

• Ensuring compliance with health and safety legislation and maintenance standards

• Building strong relationships with internal teams, contractors and stakeholders

• Maintaining accurate operational records, reports and performance data

Requirements

• Proven experience as a Maintenance Manager, Repairs Manager, DLO Manager or similar within social housing

• Strong background in reactive repairs and day-to-day property maintenance

• Experience managing a Direct Labour Organisation (DLO) and subcontractors

• Proven ability to lead large maintenance teams, including Supervisors and operatives

• Strong understanding of social housing repairs, compliance and health and safety

• Experience managing budgets, operational KPIs and workforce productivity

• Excellent commercial awareness and financial management skills

• Strong communication, leadership and stakeholder management skills

• Experience handling resident complaints and disrepair cases

• Full UK driving licence essential

• RICS or similar relevant qualification desirable, or equivalent experience

Package & Benefits

• £55,000 £70,000 depending on experience

• Permanent, full-time position

• Hybrid working Stratford reporting office

• Excellent pension scheme with up to 6% double employer contribution

• 28 days annual leave, rising to 31 days, plus bank holidays

• Westfield Health Cash Plan

• Non-contributory life assurance

• Up to 21 hours of paid volunteering leave

• Employee Assistance Programme

• Additional lifestyle and employee benefits

• Long-term career development opportunities

This Maintenance Manager role offers an excellent opportunity to lead a substantial social housing repairs operation, manage a large DLO workforce and drive improvements in operational performance and resident satisfaction.

Apply now through Skilled Careers to be considered for this opportunity.