Trade Counter / Branch Manager

Core Responsibilities

• Day-to-Day Operations: Manage the smooth running, opening, closing, and physical presentation of the trade counter and showroom.
• Sales & Account Management: Serve trade and retail customers, prepare accurate quotes, negotiate pricing/discounts within authorized levels, and grow key accounts.
• Team Leadership: Supervise, train, and support trade counter sales and warehouse staff, consult with the Business Development Salesperson
• Stock & Inventory Control: Monitor stock levels, handle goods-in/goods-out, coordinate replenishment orders, and manage supplier relationships.
• Customer Relations: Building and maintaining relationships with commercial contractors, trade specialists, and local accounts.
• Financial & KPI Management: Drive sales growth, hit gross margin/profitability targets, and handle billing, pricing, and invoice accuracy.
• Health & Safety: Maintain a clean, organized, and safe counter and storage environment in line with company policies.

Key Requirements & Qualifications

• Experience: Proven background in a builders' merchant, electrical/plumbing wholesaler, or B2B trade counter environment.
• Product Knowledge: Familiarity with relevant trade products Ventilation HVCA Sector
• P&L & Financial Management: Managing budgets, profit margins, sales targets, and operational overheads.
• Commercial Skills: Experience with consultative selling, managing customer quotes, and hitting P&L or margin targets.
• IT Proficiency: Comfortable using ERP/stock systems (such as M3 or Vecta) alongside Microsoft Office.
• Licences: Often requires a full UK driving licence; a forklift truck (FLT) licence is frequently advantageous.
• Reporting: Reporting to Management team with Sales Figures and Branch expenditure weekly and end of month
• Effective Stock Control: maintaining stock levels and negotiating with suppliers