CRM & Contracts Manager

CRM & Contracts Manager

Location: Hereford, HR4 7PU
Salary: Competitive, DOE + Excellent Benefits!
Contract & Hours: Full Time, Permanent
Benefits: 25 days holiday (pro rata), Profit Share, Training Budget for All, Summer & Christmas events + more.

Drive Growth Through CRM, Data & Customer Relationships

Oakwrights is at the forefront of bespoke oak framing, delivering stunning one-of-a-kind homes for clients across the UK.

As Oakwrights continues to grow, we re looking for a creative and commercially minded CRM & Contracts Manager to take ownership of our CRM strategy and help drive business growth.

You will play a pivotal role in how we attract, convert, and retain customers, using data, insight, and automation to deliver outstanding marketing campaigns and improve the customer experience.

Why Join Oakwrights

This is an opportunity to make a real impact on business performance, customer experience, and operational efficiency.

As our CRM & Contracts Manager, you ll have the freedom to develop new ideas whilst identifying opportunities for improvement across marketing, sales, and wider business operations.

You ll work collaboratively with multiple teams, using your expertise in CRM strategy, data analysis, and process optimisation to strengthen customer relationships.

As our CRM & Contracts Manager, you will:

• Plan, develop, manage, and deliver the overall CRM strategy to attract, engage, and retain target audiences.
• Manage and maintain the contracts process across HubSpot, PandaDoc, and Xero, ensuring accuracy and timely completion.
• Oversee the issue of contracts, notices of change, and contract addendums.
• Work collaboratively with marketing teams to understand customer behaviour through data analysis, audience segmentation, and customer insights.
• Maintain accurate CRM data and system hygiene, resolving issues with campaigns, workflows, and automations.
• Manage the handover of information from sales through to design, production, and project teams.
• Analyse campaign performance across traffic, customer acquisition, conversion, retention, and revenue.
• Work closely with the Commercial Manager to optimise business processes through effective automation and improved ways of working.

What We re Looking For

At Oakwrights, attitude and potential are just as important as experience.

We re looking for someone who combines technical CRM knowledge with commercial awareness, creativity, and a proactive approach to problem-solving.

You ll bring:

• Previous experience in CRM, data marketing, or email marketing.
• First-hand experience developing and implementing a successful CRM strategy, with a strong understanding of back-end CRM systems.
• Excellent planning, analytical, and project management skills.
• Knowledge and understanding of data management and production processes.
• Strong written and verbal communication skills.
• The ability to anticipate challenges, prioritise effectively, and build positive relationships with internal and external stakeholders.
• A creative, solutions-focused mindset, with the initiative to develop new ideas and improve existing processes.

It would be great if you had:

• Hands-on experience using HubSpot, particularly CRM workflows, automations, reporting, and pipeline management.
• Experience working with contract management systems such as PandaDoc and financial platforms such as Xero.
• A background in improving customer journeys, marketing campaign performance, and sales conversion rates.
• Experience collaborating across marketing, sales, commercial, and operational teams.

A Career Where You Can Make a Difference

As our CRM & Contracts Manager, you ll have the opportunity to to take ownership, influence strategy, and make a meaningful contribution to business success.

Every project is different. Every client is unique. And every day brings new challenges and rewards.

Ready to Join Us

If you re an experienced CRM professional looking for a role where you can combine strategic development with hands-on delivery, we d love to hear from you.

Bring your ideas and passion for improving customer experiences to a role where your contribution can make a real difference.

If this sounds like the opportunity for you, click APPLY now!