Scheduler

My client who is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services, across the Midlands area, is now looking for a scheduler on a temporary basis to join the team from the Birmingham office.

The Role

They are looking for a highly organised and customer-focused Scheduler to join the Repairs and Maintenance team.

Working in a fast-paced environment, you ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives time is used productively while delivering a high-quality service to residents and clients. You ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.

• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.

• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).

• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.

• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.

• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.

• Ensure operatives are correctly using and updating PDAs and digital systems.

• Act as the key communication link between residents, operatives and client teams.

• Maintain accurate records, notes and job updates across all systems.

• Support the wider scheduling team, providing cover during absences where required.

About You

• IT literate, with confidence using scheduling and job management systems.

• Excellent telephone manner and communication skills.

• Strong attention to detail and ability to prioritise workload.

• Ability to work to tight deadlines in a busy environment.

• Experience in scheduling, planning, administration or high-volume customer service/call handling.

• Experience within social housing, repairs or maintenance environments.

• Knowledge of repairs and maintenance terminology and KPIs.

• Experience using systems such as ROCC, Opti-time or DRS.