FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot. A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar hire operations role is essential. Main Responsibilities Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities Handle and manage incoming external / internal calls and sales enquiries to support local team as required Provide hire and transport rate support to local team when Depot Manager is unavailable Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals Opportunity to be involved in developing existing and new customer accounts through outbound sales activity Support and achieve delivery of sales growth targets for all FTH products and services. What you will need to bring to the role Effective organisational and communication skills Committed to providing an industry leading service delivery approach to business development Capable of developing strong client relationships Confidence to work on own initiative Good planning and preparation skills Flexible in approach to the role to meet business requirements Self-Confident and ability to work under pressure Negotiating skills essential Time management essential Competent levels of IT understanding Proven experience in selling products & services to end user Commitment to self-development High level of integrity and trust Benefits Sales bonus scheme Loyalty bonus scheme Pension - auto enrolment Group Life assurance - 3x salary (once out of probation) 32 days holiday (inclusive of Bank Holidays) Perk Box Birthday Gift Working Hours - 7am to 5pm Monday to Friday
02/10/2026
Full time
FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot. A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar hire operations role is essential. Main Responsibilities Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities Handle and manage incoming external / internal calls and sales enquiries to support local team as required Provide hire and transport rate support to local team when Depot Manager is unavailable Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals Opportunity to be involved in developing existing and new customer accounts through outbound sales activity Support and achieve delivery of sales growth targets for all FTH products and services. What you will need to bring to the role Effective organisational and communication skills Committed to providing an industry leading service delivery approach to business development Capable of developing strong client relationships Confidence to work on own initiative Good planning and preparation skills Flexible in approach to the role to meet business requirements Self-Confident and ability to work under pressure Negotiating skills essential Time management essential Competent levels of IT understanding Proven experience in selling products & services to end user Commitment to self-development High level of integrity and trust Benefits Sales bonus scheme Loyalty bonus scheme Pension - auto enrolment Group Life assurance - 3x salary (once out of probation) 32 days holiday (inclusive of Bank Holidays) Perk Box Birthday Gift Working Hours - 7am to 5pm Monday to Friday
Senior Hire Controller opportunity near Braintree with lifting and plant machinery hire specialists, offering bonuses, healthcare, holidays, and career progression. Our client is an established lifting and plant machinery hire business with a friendly working environment and a strong customer focus. This is an excellent opportunity to join a supportive team where you will play an important role in the day-to-day running of the hire desk. Key Benefits of the Senior Hire Controller: £35,000 £40,000 per annum Two bonus payments per year 25 days' holiday plus bank holidays Private healthcare scheme Life assurance Death in service benefit Monday to Friday, 8:00am 5:00pm Friendly and supportive working environment About the Role Key Responsibilities: As Senior Hire Controller, you will take a lead role within the hire desk, overseeing two coordinators and ensuring customers receive an efficient, professional service. Your responsibilities will include: Managing and supporting two hire coordinators Handling customer enquiries by telephone and email Processing hire orders accurately and efficiently Coordinating equipment availability and customer requirements Resolving customer queries and hire-related issues Supporting the smooth day-to-day operation of the hire desk Building strong relationships with customers and internal teams Ensuring a high standard of customer service is maintained About You Senior Hire Controller You will ideally have experience within the plant, lifting equipment or machinery hire sector and be confident managing customer enquiries, orders and issues. Relevant backgrounds could include hire control, hire desk operations, rental management, branch support or hire coordination. You should be organised, commercially aware and comfortable taking responsibility while supporting colleagues. To be successful in this role, you may have worked as a: Hire Controller, Hire Desk Manager, Senior Hire Controller, Hire Desk Coordinator, Rental Manager, Hire Manager, Hire Coordinator, Plant Hire Controller, Plant Hire Coordinator, Branch Assistant, Equipment Rental Coordinator Next Steps If you are an experienced Senior Hire Controller looking for a new opportunity near Braintree, we would love to hear from you. Apply today for this opportunity and take the next step in your career with a supportive and established hire business. Contact Georgina on (phone number removed) or (url removed) to find out more on this Senior Hire Controller role!
23/09/2026
Full time
Senior Hire Controller opportunity near Braintree with lifting and plant machinery hire specialists, offering bonuses, healthcare, holidays, and career progression. Our client is an established lifting and plant machinery hire business with a friendly working environment and a strong customer focus. This is an excellent opportunity to join a supportive team where you will play an important role in the day-to-day running of the hire desk. Key Benefits of the Senior Hire Controller: £35,000 £40,000 per annum Two bonus payments per year 25 days' holiday plus bank holidays Private healthcare scheme Life assurance Death in service benefit Monday to Friday, 8:00am 5:00pm Friendly and supportive working environment About the Role Key Responsibilities: As Senior Hire Controller, you will take a lead role within the hire desk, overseeing two coordinators and ensuring customers receive an efficient, professional service. Your responsibilities will include: Managing and supporting two hire coordinators Handling customer enquiries by telephone and email Processing hire orders accurately and efficiently Coordinating equipment availability and customer requirements Resolving customer queries and hire-related issues Supporting the smooth day-to-day operation of the hire desk Building strong relationships with customers and internal teams Ensuring a high standard of customer service is maintained About You Senior Hire Controller You will ideally have experience within the plant, lifting equipment or machinery hire sector and be confident managing customer enquiries, orders and issues. Relevant backgrounds could include hire control, hire desk operations, rental management, branch support or hire coordination. You should be organised, commercially aware and comfortable taking responsibility while supporting colleagues. To be successful in this role, you may have worked as a: Hire Controller, Hire Desk Manager, Senior Hire Controller, Hire Desk Coordinator, Rental Manager, Hire Manager, Hire Coordinator, Plant Hire Controller, Plant Hire Coordinator, Branch Assistant, Equipment Rental Coordinator Next Steps If you are an experienced Senior Hire Controller looking for a new opportunity near Braintree, we would love to hear from you. Apply today for this opportunity and take the next step in your career with a supportive and established hire business. Contact Georgina on (phone number removed) or (url removed) to find out more on this Senior Hire Controller role!
Customer Service & Operations Coordinator Tool Hire West London £45,000 per annum + overtime + discretionary annual bonus Permanent Full-time Monday Friday, 6am 5pm (plus 2 Saturdays a month paid overtime 7am-1pm) We are recruiting a Customer Service & Operations Coordinator to join a busy and growing tool hire business based in West London. This is a varied, hands-on position combining customer service, hire desk administration, sales and operational support . You'll be joining a small, friendly team in a fast-moving environment where everyone gets involved and helps where needed. Previous hire desk or construction industry experience would be ideal, but we're equally interested in someone with the right attitude and transferable experience who is keen to learn . This is not purely an office-based position. Alongside dealing with customers and managing hire enquiries, you'll need to be comfortable getting hands-on, including moving tools and equipment and helping with operational/warehouse duties when required. What will you be doing? You'll be involved across the day-to-day running of the hire desk, including: Handling customer enquiries face-to-face, by telephone and email Taking and processing tool and equipment hire enquiries Providing friendly, efficient customer service to a predominantly business customer base Building good working relationships with regular and new customers Processing information accurately using the company's internal database Using Microsoft Office and other systems as required Supporting the sales side of the business and identifying opportunities where appropriate Coordinating with colleagues to ensure customer requirements are fulfilled Helping with the movement, loading and unloading of tools and equipment when required Supporting warehouse and operational activity during busy periods Getting involved wherever needed to help keep the business running smoothly About You We're looking for someone reliable, hardworking, proactive and personable who enjoys working as part of a small team. You'll need to be: Confident dealing with customers face-to-face, over the telephone and by email Friendly, professional and a strong communicator Comfortable working in a very busy, fast-paced environment Self-motivated and able to use your initiative Reliable and punctual, particularly given the early start Computer literate and comfortable learning an internal database Confident using Microsoft Office Happy working across different areas of the business rather than being desk-based all day Physically comfortable with regularly handling and moving tools and equipment weighing up to approximately 15-20kg Willing to assist with loading, unloading and warehouse activity when required Comfortable with a customer service role that also has a commercial/sales element Previous experience within tool hire, plant hire, construction, builders' merchants or a similar environment would be particularly useful, although it isn't essential if you have strong transferable skills and are genuinely keen to learn. A full UK drivers license is required. Additional language skills, particularly an Eastern European language , would be useful within this multilingual team but are not essential . Hours & Salary Monday to Friday: 6am 5pm The £45,000 basic salary covers the Monday Friday working hours , including paid breaks. You'll also be required to work a minimum of two Saturdays per month, 7am 1pm , which are paid as additional overtime on top of your basic salary . What's on Offer? £45,000 basic salary Additional paid overtime for Saturday working Discretionary annual performance-related bonus 28 days' paid holiday, including bank holidays Paid breaks throughout the working day Permanent position within a growing business Small, friendly and supportive team Varied role where no two days are quite the same Opportunity to learn and develop within the tool hire/construction sector Why Apply? This could be a great opportunity for an experienced Hire Desk Controller , or for someone with strong customer service, operational or construction-related experience who is ready to learn something new. The most important thing is your attitude. We're looking for someone who is dependable, approachable, hardworking and willing to get stuck in whether that's helping a customer at the counter, answering the phone, processing a hire, updating the system or helping colleagues move equipment during a busy period. If you enjoy working at pace, like dealing with people and prefer a varied role where you're not sitting behind a desk all day, we'd love to hear from you. To apply, please click the 'Apply' button below.
22/09/2026
Full time
Customer Service & Operations Coordinator Tool Hire West London £45,000 per annum + overtime + discretionary annual bonus Permanent Full-time Monday Friday, 6am 5pm (plus 2 Saturdays a month paid overtime 7am-1pm) We are recruiting a Customer Service & Operations Coordinator to join a busy and growing tool hire business based in West London. This is a varied, hands-on position combining customer service, hire desk administration, sales and operational support . You'll be joining a small, friendly team in a fast-moving environment where everyone gets involved and helps where needed. Previous hire desk or construction industry experience would be ideal, but we're equally interested in someone with the right attitude and transferable experience who is keen to learn . This is not purely an office-based position. Alongside dealing with customers and managing hire enquiries, you'll need to be comfortable getting hands-on, including moving tools and equipment and helping with operational/warehouse duties when required. What will you be doing? You'll be involved across the day-to-day running of the hire desk, including: Handling customer enquiries face-to-face, by telephone and email Taking and processing tool and equipment hire enquiries Providing friendly, efficient customer service to a predominantly business customer base Building good working relationships with regular and new customers Processing information accurately using the company's internal database Using Microsoft Office and other systems as required Supporting the sales side of the business and identifying opportunities where appropriate Coordinating with colleagues to ensure customer requirements are fulfilled Helping with the movement, loading and unloading of tools and equipment when required Supporting warehouse and operational activity during busy periods Getting involved wherever needed to help keep the business running smoothly About You We're looking for someone reliable, hardworking, proactive and personable who enjoys working as part of a small team. You'll need to be: Confident dealing with customers face-to-face, over the telephone and by email Friendly, professional and a strong communicator Comfortable working in a very busy, fast-paced environment Self-motivated and able to use your initiative Reliable and punctual, particularly given the early start Computer literate and comfortable learning an internal database Confident using Microsoft Office Happy working across different areas of the business rather than being desk-based all day Physically comfortable with regularly handling and moving tools and equipment weighing up to approximately 15-20kg Willing to assist with loading, unloading and warehouse activity when required Comfortable with a customer service role that also has a commercial/sales element Previous experience within tool hire, plant hire, construction, builders' merchants or a similar environment would be particularly useful, although it isn't essential if you have strong transferable skills and are genuinely keen to learn. A full UK drivers license is required. Additional language skills, particularly an Eastern European language , would be useful within this multilingual team but are not essential . Hours & Salary Monday to Friday: 6am 5pm The £45,000 basic salary covers the Monday Friday working hours , including paid breaks. You'll also be required to work a minimum of two Saturdays per month, 7am 1pm , which are paid as additional overtime on top of your basic salary . What's on Offer? £45,000 basic salary Additional paid overtime for Saturday working Discretionary annual performance-related bonus 28 days' paid holiday, including bank holidays Paid breaks throughout the working day Permanent position within a growing business Small, friendly and supportive team Varied role where no two days are quite the same Opportunity to learn and develop within the tool hire/construction sector Why Apply? This could be a great opportunity for an experienced Hire Desk Controller , or for someone with strong customer service, operational or construction-related experience who is ready to learn something new. The most important thing is your attitude. We're looking for someone who is dependable, approachable, hardworking and willing to get stuck in whether that's helping a customer at the counter, answering the phone, processing a hire, updating the system or helping colleagues move equipment during a busy period. If you enjoy working at pace, like dealing with people and prefer a varied role where you're not sitting behind a desk all day, we'd love to hear from you. To apply, please click the 'Apply' button below.
PLANT HIRE CONTROLLER Location: Farnborough / surrounding areas Salary: 35,000 per annum Job Type: Permanent Hours: Monday-Friday, 7:00am-5:00pm (45 hours per week) We are currently recruiting for an experienced Plant Hire Controller to join an established plant and tool hire business. This is a varied role working across two nearby operational sites, so the successful candidate will ideally be based in or around Farnborough and comfortable travelling between both locations. The role combines customer service, hire desk administration, transport coordination and day-to-day operational support, making this an excellent opportunity for someone with experience within plant hire, tool hire, logistics, transport or a similar environment. Key Responsibilities - Communicating with customers face-to-face, by telephone and email - Taking and processing plant and tool hire orders and sales - Developing knowledge of new products and services - Maintaining stock levels and sales goods - Supporting equipment deliveries during busy periods - Preparing daily work schedules for drivers and efficiently accommodating additional customer orders - Coordinating and managing driver performance - Managing driver holiday schedules and timekeeping - Ensuring vehicles attend scheduled servicing and MOT appointments - Maintaining and improving operational KPIs - Supporting promotional and customer events - Maintaining a clean, tidy and organised working environment - Ensuring all operational activities are carried out with full regard to health and safety - Working in accordance with relevant legal, environmental and company policies - Identifying and resolving operational issues efficiently - Working closely with colleagues to ensure customer expectations are consistently exceeded About You The successful candidate will ideally have: - Previous experience within plant hire, tool hire, logistics, transport or a similar industry - Experience of coordinating or planning transport/logistics - Excellent customer service and communication skills - Strong organisational and time-management skills - The ability to plan and prioritise a varied workload - Good IT skills and confidence using computer systems - Excellent attention to detail and accuracy - A practical and analytical approach to problem solving - A proactive approach and willingness to learn about new products - The ability to work well as part of a team while also using your own initiative - A strong understanding of customer service and the importance of exceeding expectations - The ability and willingness to work across two nearby sites What's on Offer - 35,000 salary - Monday-Friday working hours - 7:00am-5:00pm, 45 hours per week - Varied and responsible role within an established plant hire business - Opportunity to develop within a busy operational environment If you have experience in plant hire, tool hire, transport, logistics or a similar operational environment and are looking for a varied role with responsibility, we would be interested in hearing from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
22/09/2026
Full time
PLANT HIRE CONTROLLER Location: Farnborough / surrounding areas Salary: 35,000 per annum Job Type: Permanent Hours: Monday-Friday, 7:00am-5:00pm (45 hours per week) We are currently recruiting for an experienced Plant Hire Controller to join an established plant and tool hire business. This is a varied role working across two nearby operational sites, so the successful candidate will ideally be based in or around Farnborough and comfortable travelling between both locations. The role combines customer service, hire desk administration, transport coordination and day-to-day operational support, making this an excellent opportunity for someone with experience within plant hire, tool hire, logistics, transport or a similar environment. Key Responsibilities - Communicating with customers face-to-face, by telephone and email - Taking and processing plant and tool hire orders and sales - Developing knowledge of new products and services - Maintaining stock levels and sales goods - Supporting equipment deliveries during busy periods - Preparing daily work schedules for drivers and efficiently accommodating additional customer orders - Coordinating and managing driver performance - Managing driver holiday schedules and timekeeping - Ensuring vehicles attend scheduled servicing and MOT appointments - Maintaining and improving operational KPIs - Supporting promotional and customer events - Maintaining a clean, tidy and organised working environment - Ensuring all operational activities are carried out with full regard to health and safety - Working in accordance with relevant legal, environmental and company policies - Identifying and resolving operational issues efficiently - Working closely with colleagues to ensure customer expectations are consistently exceeded About You The successful candidate will ideally have: - Previous experience within plant hire, tool hire, logistics, transport or a similar industry - Experience of coordinating or planning transport/logistics - Excellent customer service and communication skills - Strong organisational and time-management skills - The ability to plan and prioritise a varied workload - Good IT skills and confidence using computer systems - Excellent attention to detail and accuracy - A practical and analytical approach to problem solving - A proactive approach and willingness to learn about new products - The ability to work well as part of a team while also using your own initiative - A strong understanding of customer service and the importance of exceeding expectations - The ability and willingness to work across two nearby sites What's on Offer - 35,000 salary - Monday-Friday working hours - 7:00am-5:00pm, 45 hours per week - Varied and responsible role within an established plant hire business - Opportunity to develop within a busy operational environment If you have experience in plant hire, tool hire, transport, logistics or a similar operational environment and are looking for a varied role with responsibility, we would be interested in hearing from you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot. A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar hire operations role is essential. Main Responsibilities Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities Handle and manage incoming external / internal calls and sales enquiries to support local team as required Provide hire and transport rate support to local team when Depot Manager is unavailable Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals Opportunity to be involved in developing existing and new customer accounts through outbound sales activity Support and achieve delivery of sales growth targets for all FTH products and services. What you will need to bring to the role Effective organisational and communication skills Committed to providing an industry leading service delivery approach to business development Capable of developing strong client relationships Confidence to work on own initiative Good planning and preparation skills Flexible in approach to the role to meet business requirements Self-Confident and ability to work under pressure Negotiating skills essential Time management essential Competent levels of IT understanding Proven experience in selling products & services to end user Commitment to self-development High level of integrity and trust Benefits Sales bonus scheme Loyalty bonus scheme Pension - auto enrolment Group Life assurance - 3x salary (once out of probation) 32 days holiday (inclusive of Bank Holidays) Perk Box Birthday Gift Working Hours - 7:30am to 5pm Monday to Friday
15/09/2026
Full time
FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 19 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members. The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot. A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar hire operations role is essential. Main Responsibilities Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities Handle and manage incoming external / internal calls and sales enquiries to support local team as required Provide hire and transport rate support to local team when Depot Manager is unavailable Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals Opportunity to be involved in developing existing and new customer accounts through outbound sales activity Support and achieve delivery of sales growth targets for all FTH products and services. What you will need to bring to the role Effective organisational and communication skills Committed to providing an industry leading service delivery approach to business development Capable of developing strong client relationships Confidence to work on own initiative Good planning and preparation skills Flexible in approach to the role to meet business requirements Self-Confident and ability to work under pressure Negotiating skills essential Time management essential Competent levels of IT understanding Proven experience in selling products & services to end user Commitment to self-development High level of integrity and trust Benefits Sales bonus scheme Loyalty bonus scheme Pension - auto enrolment Group Life assurance - 3x salary (once out of probation) 32 days holiday (inclusive of Bank Holidays) Perk Box Birthday Gift Working Hours - 7:30am to 5pm Monday to Friday
Morgan McKinley is looking for an experienced Hire Desk Controller to work for a company based on the outskirts of Horsham, West Sussex. The Hire Desk Controller is responsible for carrying out the daily operations of the hire desk, handling customer queries and accurate sales - hire quotations. Salary: 30-32K Location: Office based, own transport is required due to rural location. Parking available Hours: 8.00am - 5pm Mon-Fri Hire Desk Controller duties: Process customer quotations and orders Monitor and update the database, and send out confirmation of hire Ensure off-hire, on-hire and thorough examination jobs are raised for engineers Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required Build and maintain strong relationships with customers to encourage repeat business. Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting with other customer-related tasks Liaise with the service team and engineers regularly Maintain strong customer relationships and high levels of service Skills and experience: Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector Highly organised and attention to detail Good IT skills
09/09/2026
Full time
Morgan McKinley is looking for an experienced Hire Desk Controller to work for a company based on the outskirts of Horsham, West Sussex. The Hire Desk Controller is responsible for carrying out the daily operations of the hire desk, handling customer queries and accurate sales - hire quotations. Salary: 30-32K Location: Office based, own transport is required due to rural location. Parking available Hours: 8.00am - 5pm Mon-Fri Hire Desk Controller duties: Process customer quotations and orders Monitor and update the database, and send out confirmation of hire Ensure off-hire, on-hire and thorough examination jobs are raised for engineers Answer and service incoming client calls regarding quotations, orders, and pricing, ensuring they are actioned within the timeframe required Build and maintain strong relationships with customers to encourage repeat business. Provide support to the sales team by completing quotes, identifying new hire opportunities and assisting with other customer-related tasks Liaise with the service team and engineers regularly Maintain strong customer relationships and high levels of service Skills and experience: Proven experience working in a similar Hire Desk / Sales support / Quotation/Order Management role, ideally within the Engineering, Construction or Manufacturing sector Highly organised and attention to detail Good IT skills
Job Description: Mobile Crane Hire Desk Manager As a Mobile Crane Hire Desk Manager at Baldwins Crane Hire Ltd, you will play a crucial role in coordinating and managing the day-to-day operations of our mobile crane rental services. Your expertise in organisation, communication, and customer service will ensure smooth execution and efficient delivery of our crane hire solutions to clients across the UK. This role is based at our Newport Depot. Key Responsibilities: Customer Coordination: Act as the primary point of contact for clients inquiring about mobile crane rentals. Understand their requirements, advise on suitable crane options, and provide accurate quotations based on crane availability, rental duration, and other factors. Scheduling and Dispatching: Efficiently schedule and allocate cranes based on client requests and project timelines. Coordinate with crane operators to ensure timely and safe dispatch of equipment to client sites. Documentation and Contracts: Prepare rental contracts and documentation, ensuring all terms, conditions, and safety regulations are clearly outlined and agreed upon by both the company and clients. Logistical Support: Coordinate transportation logistics, ensuring the delivery and pick-up of cranes are arranged in a timely and cost-effective manner. Equipment Maintenance: Work closely with the maintenance team to ensure all cranes are well-maintained, serviced, and inspected regularly. Keep accurate records of maintenance activities. Safety Compliance: Ensure adherence to all health and safety regulations during crane operations and rentals. Coordinate with the Health and Safety team to implement best practices. Problem-Solving: Address any operational issues or challenges that may arise during crane hire, taking prompt action to find solutions and minimise disruptions to client projects. Customer Support: Provide excellent customer service throughout the rental process, addressing client queries, and handling any concerns or complaints professionally and efficiently. Financial Administration: Assist with invoicing, billing, and processing payments related to crane rentals. Maintain accurate financial records and reporting. Data Management: Keep comprehensive and up-to-date records of all crane rental transactions, ensuring proper documentation and archiving for future reference. Qualifications and Skills: Previous experience in a similar role, preferably within the crane or heavy equipment rental industry. Excellent organisational skills with the ability to multitask and prioritise effectively. Strong communication and interpersonal skills to interact with clients and internal teams. Knowledge of mobile crane types and their applications is advantageous. Proficient in using computer systems and software for scheduling and administrative tasks. Problem-solving abilities and the capability to make quick decisions under pressure. Understanding of health and safety regulations related to crane operations. High attention to detail and accuracy in managing paperwork and documentation. Flexibility to work occasional overtime and weekends as per business demands. Join Baldwins Crane Hire Ltd and become a vital part of our dynamic team, providing top-quality mobile crane solutions to clients. Apply your skills and expertise as a Mobile Crane Hire Desk Controller to contribute to the success and growth of our company.
09/09/2026
Full time
Job Description: Mobile Crane Hire Desk Manager As a Mobile Crane Hire Desk Manager at Baldwins Crane Hire Ltd, you will play a crucial role in coordinating and managing the day-to-day operations of our mobile crane rental services. Your expertise in organisation, communication, and customer service will ensure smooth execution and efficient delivery of our crane hire solutions to clients across the UK. This role is based at our Newport Depot. Key Responsibilities: Customer Coordination: Act as the primary point of contact for clients inquiring about mobile crane rentals. Understand their requirements, advise on suitable crane options, and provide accurate quotations based on crane availability, rental duration, and other factors. Scheduling and Dispatching: Efficiently schedule and allocate cranes based on client requests and project timelines. Coordinate with crane operators to ensure timely and safe dispatch of equipment to client sites. Documentation and Contracts: Prepare rental contracts and documentation, ensuring all terms, conditions, and safety regulations are clearly outlined and agreed upon by both the company and clients. Logistical Support: Coordinate transportation logistics, ensuring the delivery and pick-up of cranes are arranged in a timely and cost-effective manner. Equipment Maintenance: Work closely with the maintenance team to ensure all cranes are well-maintained, serviced, and inspected regularly. Keep accurate records of maintenance activities. Safety Compliance: Ensure adherence to all health and safety regulations during crane operations and rentals. Coordinate with the Health and Safety team to implement best practices. Problem-Solving: Address any operational issues or challenges that may arise during crane hire, taking prompt action to find solutions and minimise disruptions to client projects. Customer Support: Provide excellent customer service throughout the rental process, addressing client queries, and handling any concerns or complaints professionally and efficiently. Financial Administration: Assist with invoicing, billing, and processing payments related to crane rentals. Maintain accurate financial records and reporting. Data Management: Keep comprehensive and up-to-date records of all crane rental transactions, ensuring proper documentation and archiving for future reference. Qualifications and Skills: Previous experience in a similar role, preferably within the crane or heavy equipment rental industry. Excellent organisational skills with the ability to multitask and prioritise effectively. Strong communication and interpersonal skills to interact with clients and internal teams. Knowledge of mobile crane types and their applications is advantageous. Proficient in using computer systems and software for scheduling and administrative tasks. Problem-solving abilities and the capability to make quick decisions under pressure. Understanding of health and safety regulations related to crane operations. High attention to detail and accuracy in managing paperwork and documentation. Flexibility to work occasional overtime and weekends as per business demands. Join Baldwins Crane Hire Ltd and become a vital part of our dynamic team, providing top-quality mobile crane solutions to clients. Apply your skills and expertise as a Mobile Crane Hire Desk Controller to contribute to the success and growth of our company.
