98 jobs found

A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.

Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.

4Recruitment Services are seeking to recruit an exeperienced Lettings Officer for our client based in Wembley. JOB PURPOSE: To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. DUTIES AND RESPONSIBILITIES INCLUDE: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers expectations. Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process. Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants. Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems. Offer proactive resolution of customers complaints and members enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework. Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. To input void and maintenance specifications received from surveyors/contractors and other sections of the Council. Liaising with contractors and clients at local level, attending and minuting meetings as and when required. Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers. ESSENTIAL REQUIREMENTS INCLUDE: Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable. Experience of working in a customer-focused administrative or housing environment. Excellent organisational and time-management skills. The ability to manage a high volume of work and meet deadlines and performance The ability to build effective working relationships with internal and external stakeholders. Experience of coordinating contractors, appointments, works or services would be advantageous. Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

Lettings and Leasehold Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Lettings and Leasehold Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Lettings and Leasehold Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Lettings and Leasehold Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful

Housing Officer Hourly Rate: 30.06 (Umbrella) Location: Chalkhill, London Job Type: Temporary, Hybrid (Flexible Working) We are recruiting on behalf of a prominent housing provider for a Housing Officer to manage and coordinate housing and estate services within a defined geographical patch in Chalkhill, London. This role requires a proactive individual who can drive and is committed to delivering high-standard services that meet the diverse needs of customers. Day-to-day of the role: Develop and maintain local multi-agency links to deliver efficient, coordinated services. Manage complaints effectively and maintain high customer service standards. Engage with local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders. Lead tenant and resident associations, ensuring satisfactory outcomes for residents and the organisation. Conduct regular estate inspections and monitor service contracts to ensure high standards. Manage complex tenancy and lease-related issues, including handling anti-social behaviour (ASB) cases and tenancy enforcement. Conduct viewings, manage new tenancy sign-ups, and ensure the well-being of new customers. Required Skills & Qualifications: Strong communication skills, both written and verbal. Experience managing Leasehold & shared ownership tenures. Knowledge of housing and anti-social behaviour related legislation, including service charges. Ability to build and sustain working relationships with key stakeholders. Proven record of delivering excellent customer-focused services. Must have a driving licence as considerable independent travel is required. To apply for this Housing Officer position, please submit your CV your relevant experience and why you are interested in this role.

Housing Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Housing Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Housing Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Housing Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful

Resident Liaison Officer Salary: Up to £34,000 per annum Location: West Midlands, Coleshill A well-established organisation is recruiting for a Resident Liaison Officer (RLO) to join its growing team. This is an exciting opportunity to play a vital role on a key social housing refurbishment project, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you ll be the main point of contact for residents ensuring they are well-informed, respected, and supported at every stage. You ll act as the bridge between site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people s day-to-day lives. What will you deliver? Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout Provide information, advice, and support before, during and after works take place Work closely with Site and Project Managers to help coordinate access, programme updates and logistics Maintain accurate records of communications, access issues, complaints and resolutions Ensure vulnerable residents are identified and provided with appropriate support measures Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys Respond promptly and professionally to queries, feedback and complaints, escalating where necessary Ensure all documentation, resident packs and correspondence are up to date and compliant Support the wider team in delivering a respectful, resident-first approach across all works Who are you? You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position, such as housing officer, lettings support, or customer service within housing or construction You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism You re confident working independently and managing multiple tasks and stakeholders You are organised, detail-focused, and confident maintaining records and handling sensitive information You understand the needs of residents in social housing and are committed to delivering high standards of service A full UK driving licence is preferred What can we offer you? Salary of up to £34,000 per annum 24 days annual leave, plus public holidays Life cover equivalent to 2x annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme and holiday purchase options Two corporate social responsibility days per year A broad range of learning and development opportunities, including professional qualifications and support programmes A supportive working culture and access to employee assistance resources

Resident Liaison Officer - Social Housing Planned Works Based in Northolt Full time, permanent 30-35k+ car allowance ( 4000 per annum) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Northolt. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

An opportunity has arisen for a Property Manager to join a property management and lettings company providing residential letting, property management, sales and investment-related services to landlords and investors. As a Property Manager, you will manage your own residential property portfolio, oversee tenancy matters and provide guidance to colleagues while helping maintain compliance and consistent service standards. This full-time role offers basic salary range of £28,000 - £32,000 and OTE up to £35,000 plus benefits. You will be responsible for: Managing landlord and tenant relationships, acting as the main point of contact throughout the tenancy lifecycle. Overseeing tenancy administration, including new tenancies, renewals, move-ins, move-outs and tenancy closures. Carrying out property inspections, preparing reports and ensuring any necessary follow-up actions are completed. Coordinating maintenance requests, monitoring contractor performance and keeping landlords and tenants informed of progress. Monitoring property safety and regulatory compliance, including gas safety, electrical inspections, energy performance certificates, licensing, portable appliance testing, and damp and mould requirements. Maintaining accurate property, tenancy and compliance records using the relevant property management system. Managing deposit deductions fairly, gathering supporting evidence and applying fair wear and tear principles to minimise disputes. Monitoring rent arrears and assisting with recovery or legal procedures where necessary. Advising landlords on repairs, compliance, arrears and tenancy matters, taking account of their commercial interests. The candidates from the following background will be considered: Property Manager, Property Portfolio Manager, Property Management Officer, Tenancy Manager, Residential Property Manager, Block Property Manager, Property Services Manager, Property Operations Manager, Property Officer, Tenancy Officer What we are looking for: Essential: Experience independently managing a residential property portfolio. Good understanding of tenancy regulations, landlord responsibilities and property compliance requirements. Experience handling tenancy administration, property inspections, repairs, contractors, deposits, rent arrears and complaints. Sound commercial judgement, problem-solving skills and a proactive approach to identifying and managing risks. Desirable: Experience using Reapit, Goodlord or a similar property management system. Bckground within a letting agency, build-to-rent (BTR) or purpose-built student accommodation (PBSA) environment. ARLA Propertymark qualification, or an interest in working towards one. What's on offer: Competitive salary 20 days' annual leave plus bank holidays Company events, team socials and incentives ARLA training following successful completion of probation Opportunities for career development as the business expands Apply today if you have residential property management experience and are ready to take ownership of a portfolio while supporting colleagues to maintain consistent standards. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity

Planning Enforcement Officer Location: Worksop Salary : £34,811 - £37,563 per annum Vacancy Type: Full Time, permanent 37 hours per week Are you an experienced planning enforcement professional with strong knowledge of planning law, investigation procedures and enforcement best practice? Bassetlaw District Council is looking for a Planning Enforcement Officer to support the delivery of an effective, proactive and high-quality planning enforcement service across the District. Working as part of the Development Team, you will manage your own caseload of enforcement investigations, assess alleged breaches of planning control and help ensure the Council's enforcement activities are sound, proportionate and rooted in positive outcomes for local communities. About the role In this varied role, you will investigate planning enforcement complaints, undertake site visits, gather evidence, take photographs and measurements, and prepare recommendations in line with planning policy, legislation and the Council's Planning Enforcement Protocol. You will also support compliance monitoring, prepare and serve statutory notices where required, assist with prosecutions and planning appeals, and represent the Council in court proceedings or at appeal hearings where appropriate. Key responsibilities Manage and investigate a caseload of planning enforcement complaints and alleged breaches of planning control. Conduct site visits, gather evidence and assess matters against planning policy, legislation and other material considerations. Prepare and serve statutory notices and monitor compliance with enforcement action. Collate and prepare evidence for prosecutions, informal hearings, public inquiries and planning appeals. Negotiate effectively with applicants, agents, residents and other stakeholders to secure appropriate outcomes. Support and mentor junior officers where appropriate. About you You will have excellent knowledge of planning law, enforcement best practice and investigation procedures, together with demonstrable experience of dealing with complex and sensitive planning enforcement matters. You will be confident working in a politically sensitive environment, managing confidential information appropriately and communicating clearly with a wide range of stakeholders, including Elected Members, Planning Inspectors and the courts. Strong negotiation, mediation, problem-solving and organisational skills are essential, along with the ability to prioritise a busy workload in a pressurised environment. You must also hold 4 to 5 GCSEs at grades A-C or 4-9, including Maths and English, and have a UK driving licence with access to a car insured for business use. Why join us? This is an opportunity to play a leading role in delivering a fair, effective and locally responsive planning enforcement service, helping to protect the character, environment and communities of Bassetlaw. If you have the knowledge, experience and confidence to manage complex enforcement investigations and achieve positive outcomes, we would welcome your application. We offer a generous employee benefit package including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime and so much more To Apply If you feel you are a suitable candidate and would like to work for Bassetlaw District Council, please click apply. Closing date: 8 October 2026 We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role. Interview date: 13 October 2026

This is a senior management role leading the delivery of housing maintenance, planned works and capital investment programmes, ensuring residential properties remain safe, compliant and well maintained. You will manage surveying teams, oversee major projects and budgets, and play a key role in shaping asset management and property investment strategies. Client Details A well-established local authority with a significant housing portfolio, committed to delivering quality homes, investing in communities, and driving continuous improvement across its property services. Description Lead and manage a team of building surveyors and technical officers. Deliver responsive repairs, planned maintenance and major capital investment programmes across the housing portfolio. Manage complex construction and refurbishment projects from feasibility through to completion. Ensure compliance with health & safety, CDM regulations, gas, electrical and building legislation. Lead procurement exercises, prepare specifications and manage contractor performance. Handle high-level complaints, disputes and service improvements while driving customer-focused outcomes. Contribute to housing strategy, policy development and reporting to senior management and elected members. Profile A successful Building Surveying Manager should have: Degree-qualified in Building Surveying, Building Services or a related discipline with extensive post-qualification experience. Strong background in housing maintenance, capital works and project management. Experienced people manager with strong stakeholder engagement and contractor management skills. Good understanding of housing compliance, health & safety and building contracts. Local authority or social housing experience. Job Offer Salary ranging from £48,738 to £50,908, dependent on the level of experience. Permanent position with company benefits. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Fire & Building Safety Officer Wakefield £47,500 We are working with a well-established housing provider to recruit an experienced Fire & Building Safety Officer join their Fire Safety function. This is an excellent opportunity for a fire safety professional to play a key role in maintaining and improving fire safety standards across a large residential property portfolio. You will provide practical advice, undertake inspections, monitor compliance activity and work closely with teams across the organisation to ensure actions are identified, understood and resolved. The Role You will support the wider fire safety function by: Carrying out fire safety inspections and fire door checks, ensuring statutory requirements are met and any issues are appropriately recorded and addressed. Supporting the delivery and ongoing management of a substantial Fire Risk Assessment programme. Reviewing fire risk assessments, allocating actions to the appropriate teams and monitoring progress through to completion. Visiting properties where required to support fire risk assessment activity and verify that identified actions have been appropriately addressed. Carrying out audits and inspections to provide assurance around fire and building safety standards. Monitoring other fire safety measures, including fire alarms, extinguishers and associated maintenance activity. Investigating fire and building safety incidents and ensuring appropriate follow-up actions and learning are communicated across the organisation. Supporting the development and acquisition of new properties by providing fire safety advice and checking that relevant standards and requirements are being met. Assisting with systems designed to control works being undertaken within buildings where there could be an impact on fire or building safety. Providing technical advice, guidance and training to colleagues and managers across the organisation. Developing and maintaining fire safety procedures, guidance and supporting documentation. Producing clear reports, statistics and management information to highlight performance, risks and outstanding actions. Supporting resident communication and engagement around fire safety, ensuring relevant information is provided in a clear and timely manner. Working collaboratively with internal departments, contractors, external organisations and relevant regulatory bodies. Supporting the resolution of customer enquiries, complaints and issues relating to fire safety. About You We are looking for a proactive fire safety professional who can demonstrate: Practical experience working within fire safety, ideally within social housing, local government or another public-sector environment. Strong working knowledge of current fire safety legislation, regulations and guidance. Experience undertaking inspections, audits or compliance checks and managing actions through to completion. Experience providing fire safety advice, guidance or training to colleagues and other stakeholders. An understanding of Fire Risk Assessments and the ability to interpret findings and identify appropriate actions. Strong organisational skills with a methodical and risk-based approach to your work. Excellent communication skills and the ability to build effective relationships with a wide range of stakeholders. Good IT skills, particularly Excel, Word and PowerPoint, with the ability to produce clear reports and presentations. Experience working with residents or customers would be advantageous. Knowledge of housing assets, maintenance, building construction and property compliance would also be beneficial. A relevant Fire Safety qualification and membership of, or willingness to work towards membership of, an appropriate professional body such as IFE, IFSM, RICS, CIOB or CIH. A full UK driving licence and access to a vehicle. Apply If you're an ambitious fire safety professional looking to make a lasting impact within a values-driven housing association, we'd love to hear from you. For a confidential discussion and further information, please contact

We're recruiting a Resident Liaison Officer to join our growing Capital (Planned Works/Refurbishment) Division working on contracts with our clients in Bradford and the surrounding areas, including Huddersfield and Halifax. Working on site, you'll be our first point of contact for tenants - you'll play a key role in maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £35,494.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9% of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always bearing in mind the contract deliverables. What will you bring as a Resident Liaison Officer? Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate. Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. And experience dealing with kitchen and bathroom replacements would be beneficial - however, similar backgrounds with transferrable customer service skills will be considered. Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution. Excellent IT skills including Microsoft (Word and Outlook) A full UK driving licence which is essential to undertake the role of Resident Liaison Officer. Additional Benefits include: Enhanced maternity/ paternity pay Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers For information on all other additional benefits, please visit our website. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regard to this position.

Resident Liaison Officer Area: Liverpool Start Date: October 2026 Duration: 5 months+ Hours: 40 hours per week, Monday to Friday, 8:00am - 4:30pm Pay Rate: £14.00 per hour Mileage: £0.25 per mile - site mileage only Job Type: Freelance / Temporary Sector: Social Housing Our client a leading building contractor is currently recruiting an experienced Resident Liaison Officer to work on a large-scale social housing kitchens and bathrooms refurbishment project in Liverpool and surrounding areas. This is a long-term freelance opportunity for someone with excellent communication and customer service skills who is confident dealing with residents, resolving queries and working alongside site teams. The successful candidate will help ensure residents are kept informed and supported throughout the refurbishment works, acting as an important link between residents, the contractor and the site team. Resident Liaison Officer Key Responsibilities Set up, manage and deliver the Tenant/Customer/Resident Liaison Service across multiple sites. Maintain regular communication with residents throughout the works. Provide residents with clear information regarding planned works, schedules and any disruption. Coordinate appointments and help ensure access to properties. Act as the main point of contact between residents and site teams. Attend regular meetings with client representatives and residents. Deal with resident queries and concerns promptly and professionally. Manage complaints and act as a point of escalation where required. Support residents throughout the refurbishment process and explain the works being undertaken. Organise and attend resident meetings, drop-in sessions and engagement events. Maintain accurate records and update the on-site database throughout the project. Provide reports on resident feedback, recurring issues and ongoing concerns. Ensure a consistent and professional approach to customer care at all times. Resident Liaison Officer Requirements Previous experience as a Resident Liaison Officer or in a similar customer-facing role. Experience within social housing, housing management or the construction sector is highly desirable. Excellent communication and interpersonal skills. Ability to build positive relationships with residents from a wide range of backgrounds. Calm and professional approach when dealing with complaints or difficult situations. Good problem-solving skills and the ability to resolve issues effectively. Strong organisational and administrative skills. Ability to work to tight deadlines and manage a busy workload. Good IT skills, including Microsoft Excel and database systems. Basic understanding of construction and refurbishment works within social housing. Full UK driving licence and own vehicle essential. Willingness to travel between different sites, sometimes involving journeys of up to one hour. CSCS Card preferred. Asbestos Awareness and Manual Handling certificates required/preferred. What the Role Offers £14.00 per hour 40 hours per week Monday to Friday, 8:00am - 4:30pm 5-month contract with potential for longer-term work £0.25 per mile for site mileage Long-term social housing refurbishment project Opportunity to work with a leading building contractor Interested? If you have previous Resident Liaison, Social Housing or construction customer service experience and are available to start in October, please apply online now To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.

Location: Welwyn Garden City Rate: £29.50 per hour (Umbrella) Contract: Minimum 3 Months Hours: Full-Time We are currently seeking an experienced Neighbourhood Officer to join a busy local authority housing service in Welwyn Garden City. This is an exciting opportunity for a housing professional to deliver high-quality tenancy and neighbourhood management services, supporting residents and helping to maintain safe, sustainable communities. Key Responsibilities Deliver an effective housing and tenancy management service across a designated patch. Manage tenancy issues, neighbourhood concerns and estate management matters. Investigate and resolve tenancy breaches and anti-social behaviour cases. Conduct tenancy audits, sign-ups, home visits and estate inspections. Support vulnerable tenants and facilitate access to support services. Manage tenancy changes including successions and mutual exchanges. Respond to customer enquiries and complaints in a timely manner. Maintain accurate records and case management information. Work in partnership with residents, contractors and external agencies. Requirements Previous experience in housing management, tenancy management or a related field. Good understanding of housing legislation and tenancy enforcement. Experience managing challenging and sensitive casework. Strong customer service and communication skills. Ability to manage a varied caseload and prioritise effectively. Experience working collaboratively with stakeholders. Competent IT and record-keeping skills. Essential Full UK Driving Licence. Access to a vehicle. What's On Offer? £29.50 per hour Umbrella. Full-time hours. Minimum 3-month contract with potential for extension. Opportunity to work within a respected local authority housing service. Immediate start available.

Resident Liaison Officer Dorset, Wiltshire & Berkshire Social Housing Retrofit & Planned Works Temp 2 Perm role - immediate start Build Recruitment are working with a leading contractor delivering social housing retrofit and planned works programmes across Dorset, Wiltshire and Berkshire. They are looking for an experienced Resident Liaison Officer to join their team. The Role You will be responsible for acting as the main point of contact for residents throughout planned works, ensuring they are kept informed and supported throughout the process. Key responsibilities include: Liaising with residents before and during works. Arranging access to properties. Keeping residents informed of programmes and any changes. Dealing with resident queries, concerns and complaints. Supporting vulnerable residents where required. Working closely with site and project teams. Maintaining accurate records of resident communication. Helping to ensure high levels of resident satisfaction. About You We are looking for someone with experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer , ideally within social housing, planned maintenance, refurbishment or retrofit . You will be a confident communicator, organised, approachable and comfortable dealing with residents and contractors. A full UK driving licence is required due to travel across Dorset, Wiltshire and Berkshire. Apply If you're an experienced Resident Liaison Officer looking for your next opportunity within social housing retrofit and planned works , please get in touch with Build Recruitment today. Kirsty - (phone number removed) (url removed)

Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £35,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Guildmore has an exciting opportunity for a Resident Liaison Officer to join our Facades & Cladding Unit! You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What We Offer Competitive salary and benefits package. Supportive, family-owned company culture. Opportunities for growth and professional development. Founded in 1988, Guildmore is a family-owned business dedicated to fostering a supportive workplace where growth and well-being take centre stage. With four specialised units Construction, Facades & Cladding, Planned Works, and Land Development we deliver bespoke solutions for clients and communities. As an Equal Opportunities Employer, we are committed to inclusivity and ensuring that everyone can thrive. Join our team and be part of something exceptional at Guildmore!