Senior Technical Support Officer

Role: Senior Technical Support Officer
Location: Hackney E8
Pattern: Hybrid
Start: ASAP
Length: 4 Months +
Pay Rates: 21.53 per hour (PAYE) 29.01 per hour (Umbrella)
Service: Building Control

Are you an experienced technical support professional with a strong background in local authority planning or building control? The London Borough of Hackney is seeking a Senior Technical Support Officer to oversee and drive the administrative and systems operations within their Building Control team.

Key Responsibilities

• Team Supervision & Support: Supervise technical support staff, providing day-to-day direction, guidance, and workload management.
• Application Validation: Validate building regulation applications, initial notices, amendments, cancellation notices, and dangerous structure notices.
• Systems Leadership: Serve as the main point of contact for the service area's IT operating systems, GIS, web systems, and electronic document archives.
• Financial Management: Read complex plans, handle fee calculations, raise invoices, request purchase orders, and chase payments.
• Customer Service: Act as a key escalation point for complex enquiries, providing technical guidance to residents, contractors, and internal stakeholders.
  
  

Requirements

• Experience: Strong operational background in administrative functions, with proven knowledge of Building Regulations legislation and application processes.
• Technical Skills: Ability to read and interpret complex architectural plans and scale drawings.
• IT Proficiency: Strong working knowledge of back-office database systems, Google Suite/Microsoft Office, and GIS platforms.
• Supervisory Capability: Experience guiding team members, managing competing priorities, and delivering under pressure.
• Education: A-Level/HND standard education or equivalent experience, with proven literacy and numeracy.
  
  

Please note due to the high number of applications only successful applicants will be contacted.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.