Senior Building Manager (Fixed Term Contract - 3 Months) Central London Minimum 4 Days Onsite (Apply online only) per day A prestigious professional organisation with a high-profile London headquarters is seeking an experienced Senior Building Manager to provide operational leadership and continuity during a period of absence. This is an excellent opportunity for a seasoned FM professional who can quickly embed into a complex environment, ensuring the safe, compliant and efficient operation of a multi-site office portfolio while also supporting several strategic workplace projects. Reporting to the Head of Workplace & Facilities Management, you will oversee day-to-day building operations, supplier performance, compliance activities and workplace services, whilst engaging with senior stakeholders across the organisation. In addition to business-as-usual responsibilities, you'll have exposure to a number of high-profile initiatives including sustainability programmes, major plant replacement projects and fa ade improvement works. The Role As Senior Building Manager, you will be responsible for maintaining operational stability across the organisation's office portfolio, ensuring compliance obligations, planned maintenance programmes and service delivery standards remain on track. Key responsibilities will include: Leading day-to-day building operations and facilities management activities. Managing statutory compliance, life safety requirements, PPM programmes and associated documentation. Overseeing hard and soft FM service providers, ensuring contractual obligations and service levels are achieved. Monitoring contractor performance and holding suppliers accountable for quality, responsiveness and delivery standards. Supporting workplace safety arrangements, emergency preparedness and operational readiness. Managing helpdesk performance, service requests and SLA compliance. Conducting regular building inspections and ensuring workplace environments remain safe, presentable and fit for purpose. Working closely with senior stakeholders and executive teams on building-related projects and operational matters. Supporting the delivery of sustainability initiatives, capital works programmes and plant replacement projects. Escalating operational risks, compliance concerns and service failures where appropriate. Person Specification We're looking for an experienced building or facilities management professional who can quickly assess priorities, build relationships and provide confident leadership within a fast-paced environment. You will ideally possess: Proven experience in a Senior Building Manager, Facilities Manager or Interim FM leadership position. Strong client-side facilities management experience. Excellent knowledge of statutory compliance, health & safety, contractor management and M&E maintenance. Experience managing both hard and soft FM contracts. A track record of operating within complex, multi-stakeholder environments. Strong communication skills with the confidence to engage with executive-level stakeholders. Excellent organisational and problem-solving abilities. Experience within multi-site, corporate office or mixed-use property portfolios. IOSH, NEBOSH, IWFM or other relevant qualifications would be advantageous but are not essential. Salary / Package Details (Apply online only) / day This is initially a 3month contract with potential to extend At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
17/09/2026
Seasonal
Senior Building Manager (Fixed Term Contract - 3 Months) Central London Minimum 4 Days Onsite (Apply online only) per day A prestigious professional organisation with a high-profile London headquarters is seeking an experienced Senior Building Manager to provide operational leadership and continuity during a period of absence. This is an excellent opportunity for a seasoned FM professional who can quickly embed into a complex environment, ensuring the safe, compliant and efficient operation of a multi-site office portfolio while also supporting several strategic workplace projects. Reporting to the Head of Workplace & Facilities Management, you will oversee day-to-day building operations, supplier performance, compliance activities and workplace services, whilst engaging with senior stakeholders across the organisation. In addition to business-as-usual responsibilities, you'll have exposure to a number of high-profile initiatives including sustainability programmes, major plant replacement projects and fa ade improvement works. The Role As Senior Building Manager, you will be responsible for maintaining operational stability across the organisation's office portfolio, ensuring compliance obligations, planned maintenance programmes and service delivery standards remain on track. Key responsibilities will include: Leading day-to-day building operations and facilities management activities. Managing statutory compliance, life safety requirements, PPM programmes and associated documentation. Overseeing hard and soft FM service providers, ensuring contractual obligations and service levels are achieved. Monitoring contractor performance and holding suppliers accountable for quality, responsiveness and delivery standards. Supporting workplace safety arrangements, emergency preparedness and operational readiness. Managing helpdesk performance, service requests and SLA compliance. Conducting regular building inspections and ensuring workplace environments remain safe, presentable and fit for purpose. Working closely with senior stakeholders and executive teams on building-related projects and operational matters. Supporting the delivery of sustainability initiatives, capital works programmes and plant replacement projects. Escalating operational risks, compliance concerns and service failures where appropriate. Person Specification We're looking for an experienced building or facilities management professional who can quickly assess priorities, build relationships and provide confident leadership within a fast-paced environment. You will ideally possess: Proven experience in a Senior Building Manager, Facilities Manager or Interim FM leadership position. Strong client-side facilities management experience. Excellent knowledge of statutory compliance, health & safety, contractor management and M&E maintenance. Experience managing both hard and soft FM contracts. A track record of operating within complex, multi-stakeholder environments. Strong communication skills with the confidence to engage with executive-level stakeholders. Excellent organisational and problem-solving abilities. Experience within multi-site, corporate office or mixed-use property portfolios. IOSH, NEBOSH, IWFM or other relevant qualifications would be advantageous but are not essential. Salary / Package Details (Apply online only) / day This is initially a 3month contract with potential to extend At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Senior Building Manager (Fixed Term Contract - 3 Months) Central London Minimum 4 Days Onsite 225- 275 per day A prestigious professional organisation with a high-profile London headquarters is seeking an experienced Senior Building Manager to provide operational leadership and continuity during a period of absence. This is an excellent opportunity for a seasoned FM professional who can quickly embed into a complex environment, ensuring the safe, compliant and efficient operation of a multi-site office portfolio while also supporting several strategic workplace projects. Reporting to the Head of Workplace & Facilities Management, you will oversee day-to-day building operations, supplier performance, compliance activities and workplace services, whilst engaging with senior stakeholders across the organisation. In addition to business-as-usual responsibilities, you'll have exposure to a number of high-profile initiatives including sustainability programmes, major plant replacement projects and fa ade improvement works. The Role As Senior Building Manager, you will be responsible for maintaining operational stability across the organisation's office portfolio, ensuring compliance obligations, planned maintenance programmes and service delivery standards remain on track. Key responsibilities will include: Leading day-to-day building operations and facilities management activities. Managing statutory compliance, life safety requirements, PPM programmes and associated documentation. Overseeing hard and soft FM service providers, ensuring contractual obligations and service levels are achieved. Monitoring contractor performance and holding suppliers accountable for quality, responsiveness and delivery standards. Supporting workplace safety arrangements, emergency preparedness and operational readiness. Managing helpdesk performance, service requests and SLA compliance. Conducting regular building inspections and ensuring workplace environments remain safe, presentable and fit for purpose. Working closely with senior stakeholders and executive teams on building-related projects and operational matters. Supporting the delivery of sustainability initiatives, capital works programmes and plant replacement projects. Escalating operational risks, compliance concerns and service failures where appropriate. Person Specification We're looking for an experienced building or facilities management professional who can quickly assess priorities, build relationships and provide confident leadership within a fast-paced environment. You will ideally possess: Proven experience in a Senior Building Manager, Facilities Manager or Interim FM leadership position. Strong client-side facilities management experience. Excellent knowledge of statutory compliance, health & safety, contractor management and M&E maintenance. Experience managing both hard and soft FM contracts. A track record of operating within complex, multi-stakeholder environments. Strong communication skills with the confidence to engage with executive-level stakeholders. Excellent organisational and problem-solving abilities. Experience within multi-site, corporate office or mixed-use property portfolios. IOSH, NEBOSH, IWFM or other relevant qualifications would be advantageous but are not essential. Salary / Package Details (Apply online only) / day This is initially a 3month contract with potential to extend At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
16/09/2026
Seasonal
Senior Building Manager (Fixed Term Contract - 3 Months) Central London Minimum 4 Days Onsite 225- 275 per day A prestigious professional organisation with a high-profile London headquarters is seeking an experienced Senior Building Manager to provide operational leadership and continuity during a period of absence. This is an excellent opportunity for a seasoned FM professional who can quickly embed into a complex environment, ensuring the safe, compliant and efficient operation of a multi-site office portfolio while also supporting several strategic workplace projects. Reporting to the Head of Workplace & Facilities Management, you will oversee day-to-day building operations, supplier performance, compliance activities and workplace services, whilst engaging with senior stakeholders across the organisation. In addition to business-as-usual responsibilities, you'll have exposure to a number of high-profile initiatives including sustainability programmes, major plant replacement projects and fa ade improvement works. The Role As Senior Building Manager, you will be responsible for maintaining operational stability across the organisation's office portfolio, ensuring compliance obligations, planned maintenance programmes and service delivery standards remain on track. Key responsibilities will include: Leading day-to-day building operations and facilities management activities. Managing statutory compliance, life safety requirements, PPM programmes and associated documentation. Overseeing hard and soft FM service providers, ensuring contractual obligations and service levels are achieved. Monitoring contractor performance and holding suppliers accountable for quality, responsiveness and delivery standards. Supporting workplace safety arrangements, emergency preparedness and operational readiness. Managing helpdesk performance, service requests and SLA compliance. Conducting regular building inspections and ensuring workplace environments remain safe, presentable and fit for purpose. Working closely with senior stakeholders and executive teams on building-related projects and operational matters. Supporting the delivery of sustainability initiatives, capital works programmes and plant replacement projects. Escalating operational risks, compliance concerns and service failures where appropriate. Person Specification We're looking for an experienced building or facilities management professional who can quickly assess priorities, build relationships and provide confident leadership within a fast-paced environment. You will ideally possess: Proven experience in a Senior Building Manager, Facilities Manager or Interim FM leadership position. Strong client-side facilities management experience. Excellent knowledge of statutory compliance, health & safety, contractor management and M&E maintenance. Experience managing both hard and soft FM contracts. A track record of operating within complex, multi-stakeholder environments. Strong communication skills with the confidence to engage with executive-level stakeholders. Excellent organisational and problem-solving abilities. Experience within multi-site, corporate office or mixed-use property portfolios. IOSH, NEBOSH, IWFM or other relevant qualifications would be advantageous but are not essential. Salary / Package Details (Apply online only) / day This is initially a 3month contract with potential to extend At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Assistant Facilities Manager / Building Manager Greenwich SE10, London Permanent Full-Time On-Site Join us and help create an exceptional residential experience We're looking for a proactive and customer-focused Assistant Facilities Manager to support the day-to-day operations of the prestigious Greenwich Estate . This is an exciting opportunity for someone with experience in residential property, Build to Rent (BTR), Private Rented Sector (PRS), or facilities management who enjoys working in a fast-paced, customer-facing environment. You'll play a vital role in ensuring residents receive outstanding service while helping to maintain a safe, compliant, and well-managed estate. Working closely with the Facilities Manager, you'll be at the heart of estate operations, coordinating contractors, managing resident communications, supporting compliance activities, and helping deliver a first-class living environment. What you'll be doing Resident & Customer Experience Act as the first point of contact for residents, leaseholders, visitors, and stakeholders. Manage enquiries received via email, telephone, and the on-site office. Resolve routine issues and escalate complex matters where appropriate. Coordinate and issue resident communications relating to planned works and service updates. Deliver exceptional customer service and build positive resident relationships. Contractor & Supplier Management Coordinate approved contractors and suppliers working across the estate. Ensure contractors comply with health and safety requirements, permits to work, and safe systems of work. Manage access arrangements, keys, RAMS, and attendance schedules. Monitor performance and ensure works are completed safely, on time, and to the required standard. Support supplier reviews, KPI monitoring, and performance meetings. Estate Operations & Compliance Assist with the management of reactive and planned maintenance activities. Conduct regular estate inspections, identifying and resolving health and safety concerns. Support incident reporting, audits, and compliance activities. Help maintain safe, accessible, and welcoming communal areas. Manage estate key systems, parking arrangements, and operational administration. Financial & Administrative Support Raise and manage purchase orders and support invoice processing. Obtain quotations and ensure value for money from suppliers. Maintain accurate records, reports, and compliance documentation. Support service delivery reporting, KPIs, and internal audits. What we're looking for Essential Experience within residential property, PRS, BTR, estate management, or facilities management. Knowledge of the Building Safety Act 2022. Excellent customer service and stakeholder management skills. Experience working with contractors and suppliers. Strong organisational skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Good IT skills, including Microsoft Office, particularly Excel. Desirable Property or Facilities Management qualifications or experience. Knowledge of Health & Safety legislation and best practice. IOSH, NEBOSH, or equivalent Health & Safety qualification. Experience using CAFM, helpdesk, or incident reporting systems. Understanding of KPIs, SLAs, and service charge environments. Personal qualities We're looking for someone who is professional, approachable, and customer-focused. Organised and highly detail-oriented. Proactive and solution-focused. Calm under pressure and capable of making sound decisions. A strong team player who can also work independently. Flexible and adaptable in a dynamic environment.
10/09/2026
Seasonal
Assistant Facilities Manager / Building Manager Greenwich SE10, London Permanent Full-Time On-Site Join us and help create an exceptional residential experience We're looking for a proactive and customer-focused Assistant Facilities Manager to support the day-to-day operations of the prestigious Greenwich Estate . This is an exciting opportunity for someone with experience in residential property, Build to Rent (BTR), Private Rented Sector (PRS), or facilities management who enjoys working in a fast-paced, customer-facing environment. You'll play a vital role in ensuring residents receive outstanding service while helping to maintain a safe, compliant, and well-managed estate. Working closely with the Facilities Manager, you'll be at the heart of estate operations, coordinating contractors, managing resident communications, supporting compliance activities, and helping deliver a first-class living environment. What you'll be doing Resident & Customer Experience Act as the first point of contact for residents, leaseholders, visitors, and stakeholders. Manage enquiries received via email, telephone, and the on-site office. Resolve routine issues and escalate complex matters where appropriate. Coordinate and issue resident communications relating to planned works and service updates. Deliver exceptional customer service and build positive resident relationships. Contractor & Supplier Management Coordinate approved contractors and suppliers working across the estate. Ensure contractors comply with health and safety requirements, permits to work, and safe systems of work. Manage access arrangements, keys, RAMS, and attendance schedules. Monitor performance and ensure works are completed safely, on time, and to the required standard. Support supplier reviews, KPI monitoring, and performance meetings. Estate Operations & Compliance Assist with the management of reactive and planned maintenance activities. Conduct regular estate inspections, identifying and resolving health and safety concerns. Support incident reporting, audits, and compliance activities. Help maintain safe, accessible, and welcoming communal areas. Manage estate key systems, parking arrangements, and operational administration. Financial & Administrative Support Raise and manage purchase orders and support invoice processing. Obtain quotations and ensure value for money from suppliers. Maintain accurate records, reports, and compliance documentation. Support service delivery reporting, KPIs, and internal audits. What we're looking for Essential Experience within residential property, PRS, BTR, estate management, or facilities management. Knowledge of the Building Safety Act 2022. Excellent customer service and stakeholder management skills. Experience working with contractors and suppliers. Strong organisational skills with the ability to manage multiple priorities. Excellent written and verbal communication skills. Good IT skills, including Microsoft Office, particularly Excel. Desirable Property or Facilities Management qualifications or experience. Knowledge of Health & Safety legislation and best practice. IOSH, NEBOSH, or equivalent Health & Safety qualification. Experience using CAFM, helpdesk, or incident reporting systems. Understanding of KPIs, SLAs, and service charge environments. Personal qualities We're looking for someone who is professional, approachable, and customer-focused. Organised and highly detail-oriented. Proactive and solution-focused. Calm under pressure and capable of making sound decisions. A strong team player who can also work independently. Flexible and adaptable in a dynamic environment.
Assistant Asset Technician - Temporary Our client is a large and complex organisation responsible for managing a substantial estate portfolio, delivering facilities maintenance and compliance services across a diverse property portfolio. Due to increased demand within the Facilities Maintenance & Compliance team, an opportunity has arisen for an experienced Helpdesk professional to support the delivery of maintenance services through the effective coordination of work requests, contractors and stakeholders. Your new role As Assistant Asset Technician - Helpdesk, you will play a key role in supporting the day-to-day operation of a busy Facilities Helpdesk environment. You will be responsible for receiving and managing maintenance requests, coordinating with contractors and operational teams, updating CAFM systems and ensuring a high standard of customer service is delivered to service users. This is an excellent opportunity for candidates with facilities helpdesk, CAFM, scheduling or maintenance coordination experience looking to further develop their career within a large and professional estates environment. Key responsibilities: Act as a first point of contact for maintenance and facilities-related enquiries via telephone and email. Log, allocate and monitor work orders through CAFM systems. Liaise with Estates Supervisors, Managers and contractors to ensure efficient service delivery. Prioritise reactive maintenance requests and escalate urgent issues where required. Maintain accurate records within CAFM systems, including Concerto, Oracle EAM or similar platforms. Provide administrative support to the wider Facilities Maintenance & Compliance team. Support the Helpdesk Supervisor in onboarding and training new team members. Respond promptly and professionally to customer enquiries. Monitor job progress and provide updates to stakeholders. Assist with coordinating planned and reactive maintenance activities. Ensure all activities are undertaken in accordance with health and safety procedures. Support service improvement initiatives and contribute to the effective operation of the Helpdesk function. Work collaboratively with internal departments, contractors and service providers. What you'll need to succeed Previous experience within a Facilities Helpdesk, Service Desk, Scheduling or Facilities Administration environment. Experience using CAFM systems such as Concerto, Oracle EAM or similar facilities' management platforms. Excellent customer service and stakeholder management skills. Strong communication skills, both written and verbal. Proficiency in Microsoft Office, including Word and Excel. Excellent organisational and multitasking abilities. Strong attention to detail and accuracy. Ability to prioritise workloads within a fast-paced environment. Strong problem-solving and diagnostic skills. Ability to work independently and as part of a team. Experience supporting maintenance or facilities management operations would be advantageous. What you'll get in return Opportunity to join a large and highly regarded estates and facilities team. Exposure to a complex and varied property portfolio. Comprehensive training and support. Friendly and collaborative working environment. Career development opportunities within Facilities Management and Estates. Valuable experience working with leading CAFM systems and maintenance processes. Hours: Monday - Friday 8am - 4pm (35 hours per week) Contract: Temporary c3-6 months Pay rate: 15.01 (Umbrella pay rate 19.54) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
04/09/2026
Seasonal
Assistant Asset Technician - Temporary Our client is a large and complex organisation responsible for managing a substantial estate portfolio, delivering facilities maintenance and compliance services across a diverse property portfolio. Due to increased demand within the Facilities Maintenance & Compliance team, an opportunity has arisen for an experienced Helpdesk professional to support the delivery of maintenance services through the effective coordination of work requests, contractors and stakeholders. Your new role As Assistant Asset Technician - Helpdesk, you will play a key role in supporting the day-to-day operation of a busy Facilities Helpdesk environment. You will be responsible for receiving and managing maintenance requests, coordinating with contractors and operational teams, updating CAFM systems and ensuring a high standard of customer service is delivered to service users. This is an excellent opportunity for candidates with facilities helpdesk, CAFM, scheduling or maintenance coordination experience looking to further develop their career within a large and professional estates environment. Key responsibilities: Act as a first point of contact for maintenance and facilities-related enquiries via telephone and email. Log, allocate and monitor work orders through CAFM systems. Liaise with Estates Supervisors, Managers and contractors to ensure efficient service delivery. Prioritise reactive maintenance requests and escalate urgent issues where required. Maintain accurate records within CAFM systems, including Concerto, Oracle EAM or similar platforms. Provide administrative support to the wider Facilities Maintenance & Compliance team. Support the Helpdesk Supervisor in onboarding and training new team members. Respond promptly and professionally to customer enquiries. Monitor job progress and provide updates to stakeholders. Assist with coordinating planned and reactive maintenance activities. Ensure all activities are undertaken in accordance with health and safety procedures. Support service improvement initiatives and contribute to the effective operation of the Helpdesk function. Work collaboratively with internal departments, contractors and service providers. What you'll need to succeed Previous experience within a Facilities Helpdesk, Service Desk, Scheduling or Facilities Administration environment. Experience using CAFM systems such as Concerto, Oracle EAM or similar facilities' management platforms. Excellent customer service and stakeholder management skills. Strong communication skills, both written and verbal. Proficiency in Microsoft Office, including Word and Excel. Excellent organisational and multitasking abilities. Strong attention to detail and accuracy. Ability to prioritise workloads within a fast-paced environment. Strong problem-solving and diagnostic skills. Ability to work independently and as part of a team. Experience supporting maintenance or facilities management operations would be advantageous. What you'll get in return Opportunity to join a large and highly regarded estates and facilities team. Exposure to a complex and varied property portfolio. Comprehensive training and support. Friendly and collaborative working environment. Career development opportunities within Facilities Management and Estates. Valuable experience working with leading CAFM systems and maintenance processes. Hours: Monday - Friday 8am - 4pm (35 hours per week) Contract: Temporary c3-6 months Pay rate: 15.01 (Umbrella pay rate 19.54) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Delivery Manager Permanent Location: North West, London based Salary: Competitive Negotiable Sellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead the customer service and operational support teams. We are looking for a facilities management, property maintenance or a similar service-led environment to undertake this hands-on leadership role responsible for ensuring the smooth delivery of repairs, maintenance, servicing and project activities across both social housing and commercial contracts. Duties of the Service Delivery Manager includes: Overseeing a team of office-based customer service, scheduling and operational support professionals Ensuring that resident and client enquiries are managed effectively and that work is delivered in line with service standards and contractual requirements. Working closely with operational managers, engineers and key stakeholders Dealing with complaints resolution Managing workflows, resolving escalated issues, monitoring performance and implementing Monitoring service delivery performance against KPIs and SLAs Managing quotations, work in progress and commercial administration processes The Housing Service Delivery Manager will have: Experience managing customer service, scheduling, helpdesk or operational teams Strong people management and leadership skills Knowledge of social housing repairs, maintenance or facilities management operations Experience handling customer complaints and service escalations Strong commercial awareness and understanding of operational performance metrics Advanced Excel and reporting skills Desirable Experience would include: Social housing or housing association maintenance contracts Reactive maintenance and planned preventative maintenance programmes Contract performance reporting and KPI management Power BI or advanced data reporting tools Benefits for the role include: 25 days annual leave plus bank holidays Company pension scheme Ongoing training and professional development Career progression opportunities within a growing organisation If you are an experienced Operations Manager looking for a varied role where you can make a significant impact on service delivery, team performance and customer satisfaction, we would like to hear from you. For more information, please contact Ebony Simpson at Sellick Partnership - Derby for more information Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
03/09/2026
Full time
Service Delivery Manager Permanent Location: North West, London based Salary: Competitive Negotiable Sellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead the customer service and operational support teams. We are looking for a facilities management, property maintenance or a similar service-led environment to undertake this hands-on leadership role responsible for ensuring the smooth delivery of repairs, maintenance, servicing and project activities across both social housing and commercial contracts. Duties of the Service Delivery Manager includes: Overseeing a team of office-based customer service, scheduling and operational support professionals Ensuring that resident and client enquiries are managed effectively and that work is delivered in line with service standards and contractual requirements. Working closely with operational managers, engineers and key stakeholders Dealing with complaints resolution Managing workflows, resolving escalated issues, monitoring performance and implementing Monitoring service delivery performance against KPIs and SLAs Managing quotations, work in progress and commercial administration processes The Housing Service Delivery Manager will have: Experience managing customer service, scheduling, helpdesk or operational teams Strong people management and leadership skills Knowledge of social housing repairs, maintenance or facilities management operations Experience handling customer complaints and service escalations Strong commercial awareness and understanding of operational performance metrics Advanced Excel and reporting skills Desirable Experience would include: Social housing or housing association maintenance contracts Reactive maintenance and planned preventative maintenance programmes Contract performance reporting and KPI management Power BI or advanced data reporting tools Benefits for the role include: 25 days annual leave plus bank holidays Company pension scheme Ongoing training and professional development Career progression opportunities within a growing organisation If you are an experienced Operations Manager looking for a varied role where you can make a significant impact on service delivery, team performance and customer satisfaction, we would like to hear from you. For more information, please contact Ebony Simpson at Sellick Partnership - Derby for more information Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Your new company We work with a diverse range of organisations across London to deliver exceptional facilities support. Our clients include public sector bodies, where you'll help maintain vital services for communities, and private sector businesses, ensuring smooth operations in fast-paced corporate environments. Whatever your preference, we have opportunities that suit your skills and allow you to make a real difference in well-managed, professional settings. Your new role Building Maintenance & Checks Conduct daily building walk-throughs to identify hazards or maintenance needs. Perform minor repairs (e.g., door handles, light bulbs, furniture adjustments). Support planned preventative maintenance (PPM) schedules. Report major faults to the Facilities Manager and log them in the system. Room & Event Setup Arrange furniture layouts for meetings, training sessions, and events. Test and set up AV/IT equipment before use. Ensure rooms are clean, stocked, and ready for use. Post & Deliveries Sort and distribute incoming mail and parcels. Prepare outgoing mail and liaise with couriers for collections. Maintain accurate delivery logs. Inventory & Supplies Monitor and replenish office consumables (stationery, kitchen supplies). Track stock levels and place timely orders. Maintain storerooms in an organised manner. Contractor Liaison Escort contractors on-site and ensure compliance with health and safety. Check permits to work and verify insurance documentation. Monitor contractor performance and report issues. Health & Safety Act as Fire Warden and assist during evacuations. Conduct weekly fire alarm tests and emergency lighting checks. Carry out water temperature checks for legionella control. Ensure first aid kits are stocked and accessible. Administrative Support Log and track helpdesk tickets to resolution. Update facilities management systems (e.g., CAFM). Assist with compliance documentation for audits (ISO, H&S). Customer Service Greet visitors and provide directions or assistance. Respond promptly to staff queries and escalate when needed. Maintain a professional and helpful demeanour at all times. Additional Duties Support office moves and desk relocations. Assist with sustainability initiatives (e.g., recycling programs). Participate in emergency drills and business continuity planning. What you'll need to succeed Experience: Previous experience in facilities, maintenance, or customer service is advantageous. Certifications (Desirable): First Aid at Work Fire Warden Training Health & Safety (e.g., IOSH Working Safely) Background Checks: May be required for roles in schools or with vulnerable groups What you'll get in return Job role in the heart of London London weighting salary Employee benefits Extensive training courses What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/09/2026
Seasonal
Your new company We work with a diverse range of organisations across London to deliver exceptional facilities support. Our clients include public sector bodies, where you'll help maintain vital services for communities, and private sector businesses, ensuring smooth operations in fast-paced corporate environments. Whatever your preference, we have opportunities that suit your skills and allow you to make a real difference in well-managed, professional settings. Your new role Building Maintenance & Checks Conduct daily building walk-throughs to identify hazards or maintenance needs. Perform minor repairs (e.g., door handles, light bulbs, furniture adjustments). Support planned preventative maintenance (PPM) schedules. Report major faults to the Facilities Manager and log them in the system. Room & Event Setup Arrange furniture layouts for meetings, training sessions, and events. Test and set up AV/IT equipment before use. Ensure rooms are clean, stocked, and ready for use. Post & Deliveries Sort and distribute incoming mail and parcels. Prepare outgoing mail and liaise with couriers for collections. Maintain accurate delivery logs. Inventory & Supplies Monitor and replenish office consumables (stationery, kitchen supplies). Track stock levels and place timely orders. Maintain storerooms in an organised manner. Contractor Liaison Escort contractors on-site and ensure compliance with health and safety. Check permits to work and verify insurance documentation. Monitor contractor performance and report issues. Health & Safety Act as Fire Warden and assist during evacuations. Conduct weekly fire alarm tests and emergency lighting checks. Carry out water temperature checks for legionella control. Ensure first aid kits are stocked and accessible. Administrative Support Log and track helpdesk tickets to resolution. Update facilities management systems (e.g., CAFM). Assist with compliance documentation for audits (ISO, H&S). Customer Service Greet visitors and provide directions or assistance. Respond promptly to staff queries and escalate when needed. Maintain a professional and helpful demeanour at all times. Additional Duties Support office moves and desk relocations. Assist with sustainability initiatives (e.g., recycling programs). Participate in emergency drills and business continuity planning. What you'll need to succeed Experience: Previous experience in facilities, maintenance, or customer service is advantageous. Certifications (Desirable): First Aid at Work Fire Warden Training Health & Safety (e.g., IOSH Working Safely) Background Checks: May be required for roles in schools or with vulnerable groups What you'll get in return Job role in the heart of London London weighting salary Employee benefits Extensive training courses What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
