81 jobs found

Housing Income Officer Location: Home based within the Northwest with occasional travel to our Manchester Office Salary : £34,550 per annum Vacancy Type: Permanent, Full Time (35 hours per week) Closing Date: 18th of September 2026 The Housing Income Officer is responsible for income and debt management services, supporting customers to sustain their tenancies and ensure GLH meets rental income performance expectations. The role is a key point of contact for customers and stakeholders and will work collaboratively with a range of internal and external stakeholders and key agencies in the delivery of an effective income services to all our tenants. The Housing Income Officer role is key to the operational delivery and management of financial controls making sure that everything we do is financially viable and sustainable in the management of our rental income. Manage Business Processes To be responsible for the monthly maintenance of rent accounts for new and existing tenants to include the monitoring and chasing of rental income from Tenants and third party providers. Ensure all rent accounts allocated are reviewed monthly and arrears are maintained at the lowest level possible. Raise rent refunds and write off requests to the Housing Income Team Leader. Keep Rental Debtors to balances under 30 days old, ensuring that proper processes are in place for re-invoicing and payment of those debtors. Ensure the accuracy of the rent accounts and resolve any issues that may occur. Strong Communication and Relationship Management Responsible for dealing with all tenant and former tenant queries which can include, rent payment, terms of tenancy, recovery of rent arrears and housing benefit queries ensuring that GLH policies and procedures are followed. Responsible for maintaining contact with tenant s representatives, Local Authorities, or other non-tenant income providers to ensure any rent arrears debts are cleared. Performance expectations Responsible for the review and proactive debt management to prevent or resolve income issues affecting rental accounts and arrears, liaising with various internal and external stakeholders including; Housing benefit departments, care providers, Tenants and Tenant representatives. Escalating issues to the Housing Income Team Leader where required. To manage the application process for all new and existing tenants when applying for Housing Benefit. To be the single point of contact for the tenant, their appointee or deputy when submitting the application for Housing Benefit and liaising with Housing Benefit prior to tenancy start to ensure the claim is processed smoothly. To respond to all queries and complete all forms in relation to Specialist Support Accommodation and queries surrounding Exempt and Managed categories of long-term accommodation. To ensure any shortfalls in rent are set up at tenancy start and monitored throughout the term of the tenancy. Person specification Essential Experience of debt management within Social Housing. Knowledge of Specialist Supported Housing and Housing Benefit Regimes. Experience of dealing with Exempt and Managed Housing Benefit claims. Understand rent account management processes. Build relationships internal and externally with stakeholders that will assist with income collection. Good time management skills with the ability to work with competing deadlines and under pressure. Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email. Ability to deal sensitively with all enquiries and tenants queries. Ability to work as part of a team and to adapt and respond to change. Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems. Experience of Income and Debt management credit control. Awareness of the Housing Sector and learning disability. Have knowledge and experience of dealing with all aspects of the Welfare Benefits System. To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.

An exciting opportunity has arisen for a Site Officer to join a thriving primary school in Thetford. The school is committed to high standards, strong values and creating an environment where every child can feel safe, supported and able to thrive. The Role As Site Officer, you will play an important role in ensuring the school site, buildings and facilities are maintained to a safe and high standard. You will work closely with the wider school team, helping to ensure the site operates effectively and provides a welcoming environment for pupils, staff and visitors. Responsibilities include but are not limited to: Unlocking the site Check the heating / water works on arrival Gritting pathways in adverse weather Sweeping leaves General maintenance changing light bulbs, fixing door handles, etc Put bins out Help unload deliveries and put in the stockroom Update the computer system with site checks Monday to Friday 7am to 3:25pm (1 hour lunch) 37 hours per week About You The successful candidate will have: Previous experience in a maintenance or site-based role A relevant technical or vocational qualification is desirable Excellent organisational and time management skills Confidence using IT systems and software Knowledge of Health & Safety legislation and compliance is desirable A proactive and practical approach to maintaining a safe and well-presented environment A strong commitment to safeguarding and the wellbeing of children Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!

Your new company Our client is a well-established educational organisation with a large and diverse property portfolio. They are committed to providing safe, compliant, sustainable, and customer-focused environments that support learning, research, and operational excellence. Due to continued investment in their estates and compliance function, they are seeking a Compliance Maintenance Officer to support the delivery of statutory compliance and maintenance programmes across their estate. Your new role As a Compliance Maintenance Officer, you will support the planning, scheduling, delivery, and monitoring of statutory maintenance and compliance activities across a varied estate. Working closely with senior estates and compliance professionals, internal stakeholders, and external contractors, you will help ensure all statutory obligations are met and maintained to the highest standards. Key responsibilities include: Supporting the delivery of planned preventative maintenance (PPM), statutory inspections, testing programmes, and compliance activities. Assisting with compliance across fire safety, water hygiene, electrical safety, gas safety, lifts, asbestos, pressure systems, and access equipment. Maintaining compliance records, certification, and reporting systems, ensuring accurate audit trails. Monitoring contractor performance and supporting service delivery reviews. Producing compliance reports, KPI data, and management information for senior stakeholders. Working alongside Health & Safety, Estates, and Facilities teams to support risk assessments and safe systems of work. Supporting compliance with CDM Regulations and statutory maintenance requirements. Assisting with audits, inspections, and continuous improvement initiatives. Supporting emergency response and reactive maintenance requirements when required. Contributing to a positive health and safety culture while delivering excellent customer service to staff, students, visitors, and stakeholders. The role will also involve participation in an on-call rota to support emergency situations and out-of-hours work where required. What you'll need to succeed Essential: Experience supporting statutory compliance, planned maintenance, and condition improvement programmes within an estate, facilities management, or property environment. Working knowledge of statutory compliance requirements across multiple asset types. Experience monitoring contractors and service providers. Strong organisational, planning, and problem-solving skills. Experience maintaining statutory compliance systems and records. Working knowledge of CAFM systems. Understanding of health and safety legislation, risk assessments, and safe systems of work. Excellent communication and stakeholder management skills. Commitment to continuous professional development and sustainability initiatives. Desirable: Membership of, or working towards membership of, a recognised professional body such as IWFM, IHEEM, or IET. Experience working within an educational organisation, public sector, healthcare, or similarly complex estate environment. NEBOSH or IOSH Health & Safety qualification. Experience developing and improving compliance processes and asset management procedures. Welsh language skills. What you'll get in return A competitive rate of pay and long-term temporary work The opportunity to work within a respected educational organisation. Exposure to a diverse and complex estate portfolio. Ongoing professional development and training opportunities. A supportive and collaborative working environment. Opportunity to contribute to sustainability and environmental improvement objectives. A varied role with the chance to make a significant impact on compliance, safety, and operational performance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Resident Liaison Officer Location: Medway Salary: Up to £35,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team in Medway, working on an external planned maintenance programme across occupied social housing properties. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include: Building and maintaining positive relationships with residents. Carrying out pre-start visits, resident consultations and pre-condition surveys. Keeping residents informed of planned external works, timescales and any programme changes. Managing resident queries and resolving complaints efficiently and professionally. Coordinating access arrangements with residents, contractors and site teams. Carrying out regular site and resident visits throughout the works. Conducting resident satisfaction surveys and maintaining accurate records. Liaising closely with site teams to ensure residents are kept informed and disruption is minimised. Supporting the successful delivery of external planned maintenance works to occupied properties. What We're Looking For Previous experience as a Resident Liaison Officer within the Social Housing, Planned Maintenance or Construction sector. Experience working on external refurbishment or planned maintenance programmes . Excellent communication and customer service skills. Strong organisational and administration abilities. A proactive, approachable and professional attitude. Ability to build strong relationships with residents, contractors and clients. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Senior Operations Manager - High Rise Re-clad Projects Gateshead based 90K - 100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 100,000 + Car/Allowance + Benefits.

Maintenance Officer - Social Housing Location: Glasgow Contract: Temporary, 6 months Salary/Rate: EVH Grade 7 RG Setsquare is recruiting an experienced Maintenance Officer for a six-month temporary contract with a Glasgow based housing organisation. This is a varied role covering reactive maintenance, void properties and property inspections. You will oversee works from inspection through to completion, liaising with tenants and contractors to ensure repairs are completed safely, efficiently and to the required standard. Key responsibilities: Carry out property, repair and void inspections Diagnose maintenance issues and specify required works Manage reactive repairs and void-property works Raise, monitor and close repair orders Liaise with tenants, contractors and internal teams Monitor contractor performance, quality and timescales Ensure works meet relevant health, safety and compliance standards Maintain accurate records and provide progress reports Assist with complaints and resolve repair-related issues The successful candidate will have: Previous maintenance experience within social housing Experience inspecting properties and managing repairs or voids Good knowledge of housing maintenance and building standards Strong contractor-management and customer-service skills The ability to manage a busy workload and work independently A full UK driving licence and access to a vehicle This is an excellent opportunity for an experienced housing maintenance professional seeking a six-month assignment in Glasgow. To apply, please submit your CV or contact Laura McCormick at RG Setsquare for a confidential discussion. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Land Drainage Operative Paddock Wood, Kent Full Time £26,185 Per Annum Upper Medway IDB is a leading flood risk management authority in the Medway catchment. Working under the Land Drainage Act, we perform statutory support works to control water movements in the local flood zones. We are seeking an operative with experience in landscaping, groundworks, or a similar environment to join the team carrying out routine maintenance of adopted watercourses throughout Kent, Surrey, and Sussex. The Role The successful candidate will be responsible for carrying out field-based maintenance, safely using powered and manual tools, and operating plant. Full training will be provided. The role is based at the depot in Paddock Wood, Kent, with working hours of 7:30 am to 4:30 pm, Monday to Friday, including a 30-minute lunch break. Key Responsibilities Carry out routine, field-based maintenance on adopted watercourses in all weather conditions Respond to emergency work outside normal working hours when required Ensure vehicles and equipment are kept in good working order Submit timesheets, vehicle and plant logs with all relevant information Liaise with public services, local authorities, landowners, and conservation bodies as directed Undertake necessary training in accordance with current legislation Comply with the Health and Safety Policy Work cooperatively with the Works Manager, Depot Leader, Clerk, and senior officers to improve efficiency and safety Undertake any other reasonable duties as required Requirements Essential Full UK driving licence and the ability to make your own way to the depot for a 7:30 am start Reasonable level of physical ability and fitness due to the practical nature of the work Ability to write and speak English for paperwork and communication purposes Willingness to work in all weather conditions Self-motivated with the ability to remain calm under pressure Team player with the ability to actively participate and support other members of the workforce Practical mindset Desirable Knowledge or some level of training in Health and Safety Willingness to develop existing and new skills Experience working in and around heavy plant such as excavators Experience using strimmers, brush cutters, chainsaws, and other power tools Tractor operation experience Experience working around rivers, streams, and other land drainage watercourses What s In It For You Starting salary of £26,185 per annum Local Government Pension Scheme Full training provided 42.5 hours per week If you are ready to start your career at Upper Medway IDB, then click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.

My Glasgow based client is seeking a Maintenance/Assets Officer to join them for 6 months. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association. To find out more, please apply or message Alasdair Reid.

Building a sustainable tomorrow BAM UK & Ireland is recruiting an FM Premises Officer/ Facilities Manager - Soft Services to join our FM segment and the team based out of The Bridge Academy in Sutton Coldfield. Working 7:30am - 1:00pm and 3:30pm - 5:30pm - Split Shift. You will be working around B26, B33 and B36 postcode areas. The role is primarily Monday to Friday, with working hours aligned to site requirements. The role is site-based within a school part of a multi-academy trust, with occasional travel required across other Trust sites where needed. Reporting to the Account Manager, the Premises Officer/Site Manager is responsible for the day-to-day delivery of services on site, ensuring the school runs safely, smoothly and without disruption. Making Possible You will be responsible for leading and coordinating all FM services on site, including M&E, building fabric, and caretaker duties. This is a hands-on role ensuring all activities are delivered in line with contractual requirements, service standards and agreed timescales to ensure the site remains safe and compliant. You will also need to liaise with other third party service contractors including catering & cleaning, although you will not be responsible for those operations. • Manage subcontractor activities on site, ensuring all works are delivered in line with safe systems of work. • Have keyholding responsibility, including the safe opening and closing of premises and overall site security. • Take responsibility for Health & Safety compliance, ensuring legislative and organisational requirements for H&S and fire safety are met, including accurate record keeping, near miss reporting, and use of the H&S portal, working with the Trust s Business Manager and the Trust external health & safety adviser. • Support safety audits, risk assessments, and related compliance activities in conjunction with Trust representatives. • Support audit activity, including H&S Audits and Action Plans. • Develop and maintain effective relationships with key stakeholders, including regular engagement with the School Senior Leadership Team and weekly meetings with documented actions. • Ensure BAM FM policies, procedures, and standards are consistently implemented and adhered to. • Ensure contractual repair works are completed in line with SLA requirements, including minor repairs and redecoration. • Coordinate planned preventative maintenance activities in line with the maintenance schedule. • Arrange and coordinate reactive maintenance and repair works as required. • Coordinate activities where multiple contractors or trades are involved, including permit to work processes where required. • Monitor and make minor adjustments to the BMS system to ensure optimal performance for the client, including monthly meter readings and data uploads in line with client processes. • Manage site waste processes, ensuring correct segregation, compliance with guidelines, and escalation of issues where required. • Maintain site presentation, including litter control, bin management, and general external cleanliness, including oversight of weed control and winter gritting arrangements. • Receive and coordinate deliveries (both for BAM and school), ensuring appropriate distribution across the site. • Carry out general site duties as required, including portering tasks such as mail delivery and movement of furniture and equipment. • Support emergency response tasks. • Support procurement activities by obtaining quotations and raising purchase requests in line with agreed processes. • Provide input into contract performance and reporting, ensuring accurate site-level information is captured and shared. • Maintain accurate contract administration records and site documentation. • Undertake any reasonable duties required to support the effective operation of the contract. • Support a school, where relevant, in the management of their minibus. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. What do you bring to the role? • Experience delivering both hard and soft FM services in a live environment • Good understanding of Health and Safety compliance and safe systems of work • Experience coordinating day-to-day site operations and dealing with issues as they arise • Ability to build effective working relationships with school staff and stakeholders • Understanding of contract requirements and service standards (SLA/KPI awareness) • IT skills including Word, Excel, PowerPoint and CAFM systems • Strong organisational, interpersonal and people management skills • BICS understanding is desirable but not essential • You will be required to undertake an enhanced DBS check • Full United Kingdom Driving Licence. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. An enhanced DBS will be required for this position. "Join us in Making Possible".

Resident Liaison Officer (RLO) Temporary Position Property Services Location: Wythenshawe Salary: 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm The role will initially run until the end of March, with a view to go permanent thereafter. About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in the Wythenshawe area. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Wythenshawe

Your new company A large public sector organisation based in Co. Armagh is seeking a qualified and experienced Mechanical or Electrical Building Services Maintenance Manager to oversee the Planned Maintenance, Reactive Works and Small Projects. Your new role This role will be on an initial temporary contract for 6-9 months, reporting to the Maintenance Manager. You will be required to: Provide technical advice and guidance on electrical and mechanical engineering services as required. Assist with condition surveys of buildings, ensuring the inspection of plant and making recommendations for replacement, repair and maintenance, together with the estimated costs and production of reports. Co-ordinate agreed works for all aspects of electrical and mechanical maintenance for properties, whilst ensuring the comprehensive, cost-effective installation and maintenance of outsourced engineering services. Ensure inspection and testing is undertaken in compliance with statutory regulations. Monitor the safe, correct and efficient functioning of electrical and mechanical services including, but not limited to, lighting, power, emergency lighting, fire detection systems, intruder systems, lifts, call systems, boiler house controls and stand-by generators. Project-manage assigned mechanical and electrical minor works contracts. A full job description is available on request. What you'll need to succeed To be eligible for this position, you must meet the following qualifications and experience: A third level qualification (i.e. HNC/HND, Level 4, Degree) in a relevant discipline/subject such as Electrical Engineering, Mechanical Engineering or Building Services. OR Hold full corporate membership for one or more of the following professional bodies: - Institute of Mechanical Engineers; Institute of Electrical and Electronics Engineers; Chartered Institution of Building Services Engineers. AND At least 3 years' experience within a property maintenance environment to include: Carrying out mechanical and/or electrical condition survey work, preparing detailed specifications and schedules, tender briefs, pre-qualification questionnaires and evaluation methodologies; Setting up, prioritising and managing mechanical and electrical service programmes of work; Experience of specifying and managing mechanical and/or electrical works for a range of term, and main contracts; Experience of carrying out site inspections, preparing surveys, cost estimates and feasibility studies for mechanical and/or electrical works/ projects; Experience of monitoring the work of Mechanical and/or Electrical Engineering consultants and contractors, vetting their invoices and claims for payment and carrying out technical vetting of their performance. What you'll get in return This is an excellent opportunity to gain experience working in a client-side public sector organisation where you will be given the chance to work on a wide range of maintenance and refurbishment projects of varying values. This is a temporary post to cover a vacant position, and therefore, it offers the potential for a permanent appointment. 40,000 - 44,000 pro rata 37 hours per week, Monday to Friday 35 days annual leave, including stat days. What you need to do now If you're interested in this role, contact Michael Dickson on (phone number removed) or click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Resident Liaison Officer (RLO) Kitchens & Bathrooms Resident Liaison Officer Tenant Liaison RLO Social Housing Planned Maintenance Job Title: Resident Liaison Officer (RLO) Kitchen & Bathroom Renewals Location: Ealing, West London (Local Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract / Temp to Perm Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Are you an experienced, customer-focused Resident Liaison Officer (RLO) looking for your next contract in West London We are urgently recruiting a skilled Resident Liaison Officer to join an established social housing contractor delivering a high-volume kitchen and bathroom renewal programme across occupied housing stock in Ealing . Acting as the vital link between residents, site management, and trade operatives, you will oversee tenant engagement from initial home surveys and colour choice selections through to installation access and final customer sign-off. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with reliable weekly pay. Structured Planned Works: Focus on a dedicated, high-volume internal planned maintenance scheme. Local Patch: Work locally within the London Borough of Ealing with consistent, full-time weekday hours. Key Responsibilities: Pre-Start Surveys & Choice Selections: Visit tenants in their homes to explain works schedules, complete pre-start surveys, and guide residents through kitchen and bathroom finish choices. Access Coordination: Manage daily property access, liaising closely with site supervisors and sub-contractors to keep multi-trade replacement schedules running on time. Occupied Home Support: Support residents through the temporary disruption of live plumbing and electrical works, ensuring temporary facilities are arranged where required. Issue Resolution & De-escalation: Handle tenant queries, manage access refusals, and resolve minor on-site disputes before they turn into formal complaints. Handover & Administration: Maintain accurate resident logs, track job progress on internal systems, and conduct post-completion satisfaction surveys. Candidate Profile & Requirements: Prior RLO Experience: Essential. Proven background working as an RLO or TLO within social housing or local authority planned maintenance contracts. Kitchen & Bathroom Scheme Knowledge: Practical understanding of internal refurbishment programmes in live/occupied environments. Full Mobility: Must hold a Full UK Driving Licence and have access to your own vehicle for daily estate visits across Ealing. Soft Skills: Excellent conflict-resolution skills, strong empathy, clear communication, and high organisational ability. How to Apply: If you are an experienced Resident Liaison Officer ready for an immediate start in Ealing, click APPLY NOW with your updated CV for immediate consideration.

Senior Resident Liaison Officer Salary: £36,000 - £42,000 per annum Permanent Full-time We re looking for an experienced Senior Resident Liaison Officer to join a busy team delivering works across the social housing/construction sector. This is a customer-focused role where you ll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You ll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience. About You: Previous experience in a customer service or resident-facing role Experience managing or supervising people is highly desirable Background within resident liaison, social housing or maintenance is essential Good understanding of customer service and stakeholder management Confident dealing with complaints and challenging situations Good working knowledge of Microsoft Office Understanding of GDPR and data confidentiality Excellent communication and organisational skills Professional, approachable and confident when dealing with residents If this is suitable to your experience, please submit your CV today. Alternatively, please call Kay on (phone number removed) to discuss further.

Intensive Housing Management Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer Location: Romford. This service does not have step free access Salary: £28,800 Shift Pattern: Full-Time/Permanent contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people's lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Do you feel undervalued? Are you currently working in the Social Housing Refurbishment/Retrofit industry? Read on and click apply when you're ready to take on a new challenge with a company that will invest in your progression. What you'll get: Up to 55k salary and an annual bonus of up to 10% your salary. Car Allowance/Salary Sacrifice Scheme 25 days holiday + 8BH Many more benefits including training and progression opportunities. Key aspects of the role: Managing a team of Site Managers, Tenant Liaison Officers and subcontractors to ensure the works run smoothly. Travelling to and from sites whilst communicating with the senior team and reporting the progress of projects. Primarily surveying a radius of 20 miles from Barnsley. Working on Social Housing schemes such as Kitchen & Bathrooms, EWI, Windows & Doors, Repairs & Maintenance and Roofing. What you'll need: Essential: Social Housing refurbishment, decent homes, retrofit, decarbonisation, responsive repairs, maintenance experience. UK Driving Licence CSCS Card First Aid at work Who you'll be working for: Working at the centre of the social housing sector, you'll be a key member of a Tier 1 contractor who has recently been recognised as one of the best employers in Europe. All employees are given the opportunities to progress internally and work to their strengths, you'll be sure to feel valued with this excellent company. What's next: If you want to hear more about this Project Manager role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office

Resident Liaison Officer Tenant Liaison Social Housing Retrofit & Decarbonisation Temp to Perm Job Title: Resident Liaison Officer (RLO) Estate Retrofit Location: Erith Area, Kent (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) Contract Type: Temp to Perm (Immediate contract start with a seamless route to a permanent role) Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Prior RLO / Social Housing Experience & Full UK Driving Licence with Own Vehicle Are you a passionate, people-focused Resident Liaison Officer looking for an exciting new challenge on a major green housing initiative We are thrilled to be hiring a dedicated RLO to lead resident communications for a brand-new retrofit scheme transforming an estate in the Erith area! This is a fantastic Temp to Perm opportunity to join a forward-thinking, growing contractor making real, sustainable improvements to local social housing. In this role, you will be the absolute heartbeat of the project acting as the primary bridge between residents, site management, and specialist energy-efficiency trade teams during high-impact decarbonisation and fabric-first upgrades. Why You ll Love This Opportunity! Transformative Green Project: Play a key role in boosting energy efficiency, lowering carbon footprints, and helping local residents save on energy bills. Great Temp to Perm Pathway: Immediate income via weekly pay, transitioning seamlessly into a stable, long-term permanent role. Competitive Earnings: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) + holiday accrual. Supportive & Energetic Team: Join a dynamic site setup where tenant satisfaction, high standards, and team collaboration come first! Key Responsibilities: Community & Tenant Engagement: Act as the main face of the project, delivering introductory letters, conducting resident inductions, and explaining upcoming retrofit works (insulation, ventilation, heating upgrades). Survey Coordination & Choice Selections: Carry out pre-start home assessments, guide residents through choices where applicable, and record special access or vulnerability requirements. Access Management: Work hand-in-hand with site supervisors and sub-contractors to schedule property access, keeping installation programmes strictly on track. De-escalation & Issue Resolution: Proactively resolve resident concerns, manage access refusals with empathy, and address day-to-day queries on-site before they turn into formal complaints. Documentation & Handover: Maintain detailed communication logs, complete customer satisfaction surveys, and guide residents through final property sign-offs. What We Are Looking For: Proven RLO Experience: Demonstrable history working as an RLO or TLO in social housing (experience with retrofit, Decent Homes, or planned maintenance schemes is ideal). Driver: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Erith patch. People Person: Outstanding communication skills, high empathy, natural conflict-resolution abilities, and a upbeat, professional attitude. Organized Mindset: Ability to handle paperwork, update site logs, and manage daily schedules efficiently. How to Apply: If you re an experienced RLO ready to make a genuine impact on an exciting retrofit project in Erith, click APPLY NOW with your updated CV for immediate consideration!

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Sheffield. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Sheffield.

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester.

Site Manager - Planned Maintenance £50K - £60K plus company car or car allowance Birmingham Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit multiple experienced Site Managers to deliver Planned Maintenance Projects throughout Birmingham. Work scopes are varied, and include aids and adapts, kitchens, bathrooms, roofing works, window and door replacements, cladding, structural repairs and insulation. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to £60K. For your chance of securing this role please apply online now!

Are you an experienced Estates, Facilities or Site Manager looking for an opportunity to lead the operational management of a prestigious school environment? We are seeking a proactive and hands-on Estates Manager to oversee the day-to-day management of the school's estate, ensuring facilities are safe, compliant, well-maintained and provide an outstanding environment for pupils, staff and visitors. The Role Reporting to the Bursar, you will have overall responsibility for facilities management, maintenance, health & safety compliance, site security, contractor management and estate improvement projects across the school. This is a varied leadership role requiring strong organisational skills, technical knowledge and the ability to manage multiple priorities within a busy educational environment. Key Responsibilities Lead and manage the caretaking, grounds and transport teams Oversee planned and reactive maintenance across the school estate Act as the school's Fire Safety Officer Ensure full compliance with health & safety and statutory regulations Manage contractors, service providers and facilities budgets Oversee site security and act as a key holder Coordinate estate improvement, refurbishment and maintenance projects Manage school fleet operations, including minibuses and drivers Coordinate external lettings and out-of-hours site usage Monitor utilities consumption and identify opportunities for efficiency and sustainability improvements About You We're looking for a candidate who brings strong facilities or estates management experience together with excellent people leadership skills. Essential Requirements Previous experience in an Estates, Facilities or Property Management role Proven people management experience NEBOSH or equivalent Level 3 Health & Safety qualification Building, engineering or trade-related qualification Strong knowledge of health & safety and facilities compliance requirements Excellent communication and organisational skills Good IT skills Full UK driving licence Desirable Experience working within an education environment D1 driving licence or willingness to undertake training Experience managing maintenance projects and contractor relationships Knowledge of fire safety management and compliance What's on Offer? The opportunity to lead and shape a diverse school estate A varied and rewarding role within a supportive school community Responsibility for managing facilities, projects and operational services The chance to make a genuine impact on the environment and experience of pupils and staff If this is a role that you are interested in, please do apply online or contact our Staines branch.