68 jobs found

Resident Liaison Officer (RLO) Residential Retrofit & New Build Full-time Permanent West London Up to £35,000 + benefits Resident Liaison Officer job in West London supporting a major £75m £80m residential regeneration and retrofit scheme, offering the opportunity to work on a flagship long-term project within a live residential environment. The Role This is an excellent opportunity for an experienced Resident Liaison Officer to join a leading main contractor delivering a large-scale residential regeneration programme in West London. Working through Skilled Careers, you will act as the key link between residents, the site team, and client stakeholders, ensuring residents remain informed, supported, and engaged throughout the construction process. The successful candidate will have experience working on occupied residential refurbishment, retrofit, regeneration, or social housing projects and be confident managing resident communications across a busy live environment. Key Responsibilities Acting as the primary point of contact for residents throughout the construction programme Building and maintaining positive relationships with residents, client representatives, housing teams, and site management Carrying out resident consultations, property visits, and pre-start meetings Managing access arrangements and coordinating appointments with residents Handling resident enquiries, complaints, and concerns professionally and efficiently Supporting vulnerable residents and ensuring appropriate assistance is provided throughout the works Providing regular project updates through newsletters, meetings, drop-in sessions, and resident communications Maintaining accurate records of resident interactions, access requirements, and project updates Working closely with operational teams to minimise disruption and ensure a positive customer experience Requirements Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, regeneration, or planned maintenance projects Strong understanding of working within occupied residential environments Excellent communication and customer service skills Experience managing resident engagement, access arrangements, and complaint resolution Ability to build strong relationships with residents, client teams, and site management Strong administrative and organisational skills with accurate record keeping Empathetic, professional, and approachable personality Full UK driving licence preferred Package & Benefits Up to £35,000 per annum Pension scheme Long-term flagship project with excellent job security Opportunity to work on a major residential regeneration scheme Immediate start available This Resident Liaison Officer role in West London offers the opportunity to join a major long-term residential project, working closely with residents and stakeholders to ensure successful project delivery and an excellent customer experience throughout the programme. Apply now through Skilled Careers to be considered.

Resident Liaison Officer (RLO) Kitchens & Bathrooms Resident Liaison Officer Tenant Liaison RLO Social Housing Planned Maintenance Job Title: Resident Liaison Officer (RLO) Kitchen & Bathroom Renewals Location: Hertfordshire (Regional Local Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) + Weekly Pay Contract Type: Full-Time Contract / Ongoing Hours: Monday to Friday, Standard Business Hours (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a proven track record delivering kitchen and bathroom refurbishment programs in social housing We are urgently recruiting a skilled, customer-focused Resident Liaison Officer to join a planned maintenance team delivering high-volume kitchen and bathroom replacements across occupied housing stock in Hertfordshire . Working with an established social housing contractor, you will act as the vital link between tenants, site managers, and trade operatives ensuring smooth access, clear communication, and high customer satisfaction from initial survey through to final sign-off. Why Apply for This RLO Position Competitive Hourly Rate: Earn £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) with reliable weekly pay. Stable Planned Framework: Work on a structured, high-volume kitchen and bathroom renewal contract. Great Work-Life Balance: Standard Monday to Friday schedule with consistent full-time hours. Key Responsibilities: Tenant Consultation & Color Choices: Conduct home visits and pre-start surveys to explain renewal schedules, guide residents through kitchen/bathroom color choice selections, and establish special access needs. Access Coordination: Work closely with multi-trade teams and sub-contractors to schedule property access, coordinate work sequences, and keep installations running on time. Occupied Property Management: Support residents through the disruption of live plumbing and electrical works, addressing daily queries and managing expectations regarding temporary facilities. De-escalation & Issue Resolution: Proactively resolve tenant concerns, manage access refusals, and work with site supervisors to resolve on-site operational challenges. Documentation & Sign-off: Maintain accurate resident communication logs, track work progress, and conduct handover surveys and customer satisfaction sign-offs. Mandatory Requirements: Prior RLO Experience: Essential. Must have demonstrable history as a Resident Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, or Decent Homes contracts. Kitchen & Bathroom Scheme Knowledge: Hands-on experience working specifically on internal planned works (kitchens, bathrooms, rewires) in occupied homes. Full Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Hertfordshire patch. Soft Skills: Exceptional interpersonal abilities, strong conflict de-escalation skills, empathy, and high organizational capability. How to Apply: If you are an experienced Resident Liaison Officer with a background in kitchen and bathroom renewals ready for an immediate start in Hertfordshire, click APPLY NOW with your updated CV for immediate review.

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work Westminster. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a large geographical spread between Oldham and Burnley. hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Repairs Supervisor Up to £41,000 + Company Van + Fuel Card Oldbury, Sandwell Winner Recruitment is proud to be partnering with an outstanding service provider to recruit an experienced Repairs Supervisor to join their growing team. This is an excellent opportunity for a motivated construction professional with experience in planned maintenance and repairs & maintenance contracts to take the next step in their career with a business that genuinely invests in its people and promotes from within. As a Repairs Supervisor, you will play a key role in ensuring the effective and efficient delivery of contracts, maintaining high standards of quality, safety, customer satisfaction, and commercial performance while meeting the evolving needs of clients and residents. The Role Reporting into the Contracts Manager, you will be responsible for supporting the successful delivery of Planned Maintenance and Repairs & Maintenance contracts, ensuring works are completed safely, on time, within budget, and to the highest standards. Key Responsibilities Assist in the day-to-day management and delivery of Planned Maintenance and R&M contracts Build and maintain strong relationships with clients, residents, and key stakeholders Lead, motivate, and manage operatives and subcontractors to achieve operational excellence Monitor contract performance and ensure KPI targets are consistently achieved Ensure projects are delivered to agreed specifications, timescales, and quality standards Manage resources effectively to maximise efficiency and contractual compliance Promote and maintain a strong health, safety, quality, and environmental culture Coordinate contractors, direct labour, administrators, and Resident Liaison Officers Support recruitment, retention, training, and development of employees Produce and maintain reports on contract progress, performance, and profitability Monitor financial performance and support profitability objectives Ensure variation orders are completed, approved, and submitted correctly Prepare and manage snagging lists to ensure timely completion of works Coordinate programmes of work to minimise disruption to residents Ensure subcontractors and suppliers meet contractual obligations and KPI requirements Support sustainability initiatives and environmental compliance across all projects About You We're looking for an organised and proactive individual who thrives in a fast-paced environment and has a passion for delivering exceptional service. Essential Skills & Experience Formal qualification and training within the building or construction industry Previous experience in a Site Supervisor, Foreperson, or similar role Strong understanding of contract management principles Experience within a target-driven environment Knowledge of building maintenance, repairs, and refurbishment works Excellent leadership and people management skills Ability to prioritise workloads and adapt to changing schedules Strong communication and stakeholder management abilities Problem-solving mindset with a proactive and innovative approach Commitment to delivering high-quality customer-focused services What's On Offer? Salary up to £41,000 Company Van & Fuel Card 25 Days Annual Leave plus Bank Holidays Up to £2,000 Colleague Referral Bonus Long Service Awards Perkbox Membership including free coffees, cinema tickets, discounts and wellbeing benefits 1 Paid Volunteer Day Per Year Ongoing Training & Development Excellent Career Progression Opportunities A company culture that promotes from within If you're an experienced Site Supervisor looking for a rewarding opportunity with a leading service provider, we'd love to hear from you. Apply today through Winner Recruitment and take the next step in your career.

Resident Liaison Officer (RLO) - Planned Works Location: Westminster Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Westminster. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position , working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Westminster, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Location: Hackney Salary: Up to £32,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a well-established contractor who are looking to recruit an experienced Resident Liaison Officer (RLO) to join their team in Hackney, working on a programme of kitchen and bathroom refurbishments within occupied social housing properties. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring residents are kept informed and supported throughout the works programme. Key Responsibilities Building and maintaining positive relationships with residents throughout the refurbishment programme. Carrying out pre-start visits, resident consultations and pre-condition surveys. Keeping residents informed of planned kitchen and bathroom works, timescales and programme changes. Coordinating access arrangements with residents, contractors and site teams. Managing resident queries, concerns and complaints in a professional and customer-focused manner. Carrying out regular resident and site visits throughout the works. Liaising closely with site teams and contractors to ensure works progress smoothly and disruption is minimised. Supporting vulnerable residents and ensuring individual needs are communicated to the project team. Conducting resident satisfaction surveys and maintaining accurate records. Attending resident meetings and providing updates on the progress of works. Supporting the successful delivery of kitchen and bathroom refurbishment works within occupied properties. What We're Looking For Previous experience as a Resident Liaison Officer within Social Housing, Planned Maintenance or Construction. Experience working on kitchen and bathroom refurbishment programmes . Excellent communication and customer service skills. Experience dealing with resident queries and complaints. Strong organisational and administration skills. A proactive, approachable and professional attitude. Ability to build strong relationships with residents, contractors and clients. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Customer / Resident Liaison Officer Location: Birmingham Rate: 17.00 per hour Contract: Temporary - Long Term, with potential for permanent opportunity Start Date: ASAP Hours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch) Driving Licence & Own Vehicle: Essential We are currently recruiting for an experienced Customer / Resident Liaison Officer to work on a construction, regeneration and maintenance project in Birmingham . This is a long-term temporary opportunity with the potential to become permanent for the right candidate. The successful candidate will act as the main point of contact for residents throughout planned construction and maintenance works, ensuring residents are kept fully informed, supported and updated throughout the project. Key Responsibilities Act as the main point of contact for residents throughout construction and maintenance works Communicate with residents regarding upcoming, ongoing and completed works Handle resident queries, concerns and complaints in a professional and timely manner Carry out pre- and post-project resident engagement Prepare and distribute letters, newsletters and project updates Work closely with site teams, contractors and project managers Provide support to residents where works cause disruption Attend resident meetings and community engagement events Maintain accurate records of resident interactions, queries and issues Ensure resident feedback is communicated effectively to the wider project team Help build and maintain positive relationships between residents, contractors and the project team About You The ideal Customer / Resident Liaison Officer will have: Previous experience in a customer-facing or resident-facing role Ideally, experience within construction, housing, social housing, property or maintenance Excellent verbal and written communication skills Confidence dealing with complaints, queries and difficult situations Strong interpersonal and relationship-building skills Excellent organisational skills and attention to detail The ability to manage multiple tasks and priorities Good working knowledge of Microsoft Word and Excel A professional, approachable and empathetic manner A proactive and solutions-focused approach A full UK driving licence and access to your own vehicle Previous Job Titles That Could Suit This Role Candidates with experience as a Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Housing Officer, Resident Engagement Officer, Community Liaison Officer, Customer Service Officer or Customer Advisor may be suitable for this position. Experience working on social housing, refurbishment, regeneration, planned maintenance or construction projects would be highly advantageous. Apply Now If you are an experienced Customer / Resident Liaison Officer looking for a long-term opportunity in Birmingham, we would love to hear from you. 17.00 per hour Birmingham Monday-Friday Long-Term Temporary Potential Permanent Opportunity Please apply with an up-to-date CV and a member of our team will be in touch to discuss the role further.

Resident Liaison Officer (RLO) Location: Yorkshire - Leeds, Chesterfield & Hull Contract: Temporary - until March 2027 Start: Imminent Rate: 21.41 per hour Umbrella The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to support a major retrofit scheme across Yorkshire. Working across Leeds, Chesterfield and Hull , you will act as the key point of contact between residents, contractors and the project team, ensuring residents are kept fully informed and supported throughout the works. This is an exciting opportunity to join a busy retrofit programme, with the contract running through to March 2027 . Key Responsibilities Act as the main point of contact for residents throughout the retrofit works. Build strong and positive relationships with residents, contractors and internal teams. Provide clear and regular communication regarding upcoming works, timescales and disruption. Arrange and attend resident meetings, visits and appointments. Explain the works being carried out and answer resident queries or concerns. Identify and support vulnerable residents throughout the programme. Manage complaints and resolve issues quickly and professionally. Liaise closely with site teams and contractors to ensure residents are kept up to date. Carry out regular resident visits and maintain accurate records. Distribute relevant project information, notices and communications. Monitor resident satisfaction and escalate any issues where required. Support the smooth delivery of the retrofit programme from a resident perspective. About You The ideal candidate will have: Previous experience working as a Resident Liaison Officer, Resident Engagement Officer or similar . Experience within social housing, refurbishment, retrofit, construction or property services . Excellent communication and interpersonal skills. The confidence to engage with residents face-to-face and handle difficult conversations. Strong organisational and administrative skills. Experience supporting vulnerable residents would be advantageous. A proactive and approachable attitude. The ability to travel across Leeds, Chesterfield and Hull as required.

Resident Liaison Officer (RLO) - External Works Location: Hastings Salary: Up to £32,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings. This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the programme of external works. Communicate project information, work schedules, access requirements and timescales clearly to residents. Arrange appointments, conduct resident visits and complete pre-start meetings. Manage resident expectations and resolve queries or complaints professionally and efficiently. Liaise closely with site managers, supervisors, client representatives and subcontractors. Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works. Maintain accurate records of resident communications, appointments, feedback and project updates. Attend site and client meetings, providing updates on resident concerns and satisfaction. Help minimise disruption to residents while ensuring works progress efficiently. Promote a high standard of customer service and resident engagement throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar role. Experience working on external planned maintenance works , ideally within the social housing sector. Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders. Excellent organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. Proactive, professional and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Contract Manager - Externals & Fire Protection Works South London 75K - 85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to 85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on (phone number removed).

Site Manager - Planned Works (Social Housing) Location: East London / Essex Salary: Up to 60,000 Site Manager - Social Housing Planned Works We're recruiting on behalf of a leading main contractor that has built an excellent reputation for delivering high-quality planned refurbishment programmes for local authorities and housing associations. Due to continued growth and the award of new long-term frameworks, they are looking to appoint an experienced Site Manager to join their operational team. This is a fantastic opportunity to work on secure, long-term contracts with a business that genuinely values its people and offers clear opportunities for progression. The Role As Site Manager, you will take responsibility for the day-to-day management of planned works projects within occupied social housing, ensuring works are delivered safely, on programme, within budget and to the highest quality standards. Typical projects include: Kitchen and bathroom replacement programmes Window and door installations Roofing works External decorations Internal and external refurbishments Decent Homes programmes Energy efficiency and retrofit works Working closely with the Contracts Manager, Resident Liaison Officers, Commercial team and subcontractors, you'll ensure projects run efficiently while maintaining excellent customer satisfaction. Key Responsibilities Manage day-to-day site operations across planned works projects. Coordinate subcontractors, direct labour and suppliers to deliver programmes efficiently. Ensure all works are completed safely and in line with company procedures. Monitor quality standards and carry out regular site inspections. Ensure projects are delivered on time and within budget. Maintain excellent relationships with clients, residents and stakeholders. Work alongside Resident Liaison Officers to minimise disruption to tenants. Complete site records, reports and progress updates. Conduct toolbox talks and ensure full health and safety compliance. Resolve on-site issues quickly and effectively to maintain programme delivery. About You We're looking to speak with experienced Site Managers who have a strong background delivering planned maintenance projects within the social housing sector. You'll ideally have: Previous experience as a Site Manager working for a main contractor. Strong knowledge of planned works within occupied social housing. Experience managing kitchen and bathroom programmes, external works or Decent Homes projects. Excellent leadership and organisational skills. Strong understanding of health and safety legislation. Ability to manage subcontractors and site teams effectively. Excellent communication and customer-facing skills. Full UK Driving Licence. What's on Offer? Salary up to 60,000 Long-term, secured work across East London and Essex Career progression with a growing main contractor Supportive management team and excellent working environment Opportunity to work on high-profile social housing frameworks Why Apply? If you're an experienced Site Manager looking for your next challenge in social housing planned works, we'd love to hear from you. Apply now or get in touch for a confidential conversation about this opportunity.

Job Title: Customer Liaison Officer Location: 100% Mobile (Within designated Customer Area/Region) Hourly Rate: £27.81 per hour (PAYE Umbrella) Contract Length: 6-month contract (Minimum, with potential to extend) Hours: 35 hours per week, Monday to Friday (9am 5pm with flexibility on start/finish times when required)Are you a proactive, customer-focused professional who thrives in a mobile, community-facing role? We are seeking a dedicated Customer Liaison Officer to deliver an exceptional, face-to-face service to tenants, homeowners, and shared owners across a designated region.In this role, you will be the primary visible presence in the community, resolving issues, managing local estates, and coordinating with specialist teams to ensure high standards of safety and service.Key Responsibilities Customer Engagement: Provide a visible, accessible face-to-face service to all residents, acting as the main point of contact and delivering service with a professional, customer-first approach. Issue Resolution: Set, track, and ensure the completion of actions with Estate Services, Asset Services, and specialist teams to resolve customer queries and exceed expectations. Income & Debt Management: Work proactively to maximize income and reduce outstanding debt within your defined customer area. Lettings & Void Management: Deliver a high-quality lettings service that ensures a seamless and welcoming experience for new customers from day one. Community & Safety: Address anti-social behaviour, fly-tipping, graffiti, and safeguarding alerts. Complete health and safety compliance actions, including Fire Risk Assessments (FRAs). Estate Inspections: Conduct regular estate inspections and take necessary actions to achieve quality, cleanliness, and safety standards. Stakeholder & Legal Liaison: Act as the primary contact for local stakeholders, including residents' associations, Local Authority Services, and the police. Attend and present cases at court and manage evictions when required. Administration & Performance: Maintain accurate, detailed customer records on internal systems. Manage your own budget, workload, and appointments while using data to monitor and improve performance. Skills and Experience Required Proven experience in a mobile, customer-facing liaison role (housing association, local authority, or property management experience is highly desirable). Strong capability to address sensitive issues such as anti-social behaviour, debt management, and safeguarding. Excellent organizational skills to manage a mobile workload, coordinate with multiple internal teams, and plan customer visits efficiently. Confident communication skills, with experience liaising with external stakeholders like local authorities and the police. Ability to work independently in a fully mobile capacity while maintaining accurate digital records and tracking performance metrics.

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Façade Remediation Project on large apartment blocks £30,000 to £32,000 (depending on experience) The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience working as a TLO with cladding, façade, remediation, retrofit or fire safety projects Luxury Accommodation / Residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Salary of £30,000 rising to £32,000 per annum upon successful completion of 3-month probation period. Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you.

Resident Liaison Officer (RLO) Green Energy & Retrofit Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organization: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back!

Role Overview We are seeking an experienced Resident Liaison Officer (RLO) to provide a dedicated, full-time resident liaison service on a long-term construction project. Based on site alongside the project team, the RLO will act as the main point of contact for residents , ensuring clear communication between residents, the site team and relevant stakeholders throughout the works. Key Responsibilities Act as the primary on-site point of contact for residents. Manage day-to-day resident enquiries, concerns and complaints, ensuring matters are logged, followed up and escalated where required. Prepare and issue resident communications, including works notifications, letters and project updates. Coordinate resident meetings, appointments and engagement activities. Support residents with decant and relocation requirements , working closely with the project team and relevant stakeholders. Identify and provide appropriate support for vulnerable residents or those with additional needs. Maintain accurate records of resident communications, issues and agreed actions. Liaise with site management and contractors to minimise disruption and ensure residents are kept informed of works affecting their homes. Attend relevant project meetings and provide updates on resident matters and emerging issues. Experience & Skills Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar , ideally within social housing, refurbishment or occupied residential projects. Previous experience working with Hammersmith & Fulham Council would be a distinct advantage. Experience dealing directly with residents and managing complaints or sensitive situations. Knowledge or experience of resident decants and relocations is desirable. Excellent verbal and written communication skills. Strong organisational and record-keeping skills. Professional, approachable and empathetic, with the ability to build positive relationships with residents and project stakeholders. Good IT skills, including Microsoft Office and resident/contact management systems. Project Commitment This is a full-time, site-based role working alongside the project team. The current anticipated programme is approximately 126 weeks , requiring a consistent and professional resident liaison presence throughout the relevant works.

Resident/Tenant Liaison Officer RGSS's client, a leading maintenance provider, are looking for a reliable, " Resident/Tenant Liaison Officer" to join their team Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) Location: Rochdale (OL11) with travel across Rochdale, Oldham, and Middleton Salary: 14.50 per hour (PAYE) Hours: 39 hours per week, Monday to Friday, 8:00 AM - 4:30 PM Start Date: ASAP About the Role We are currently seeking an experienced and customer-focused Resident Liaison Officer / Tenant Liaison Officer to support Facilities Management and planned works projects across Rochdale, Oldham and Middleton. Acting as the key point of contact between residents, clients and site teams, you will ensure effective communication throughout project delivery while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents, clients, contractors and site teams. Build and maintain positive relationships with tenants and residents throughout project works. Arrange and manage resident appointments for surveys, inspections and works. Provide regular updates to residents regarding work schedules, progress and any changes. Prepare and distribute resident communications, including update letters and notices. Handle resident queries, concerns and complaints promptly and professionally. Maintain accurate project records, databases and tracking systems. Update internal trackers and ensure information is recorded correctly and in a timely manner. Support site teams with access arrangements and resident engagement activities. Conduct home visits where required to discuss works and address resident concerns. Escalate issues appropriately to project managers and senior stakeholders. Ensure all communications are delivered in line with company procedures and customer service standards. Travel regularly across Rochdale, Oldham and Middleton to support operational requirements. Candidate Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer or similar customer-facing role within Housing, Construction or Facilities Management. Excellent communication and interpersonal skills. Strong administrative and organisational abilities. Experience managing appointments, correspondence and customer databases. Ability to work confidently with residents, clients and operational teams. Proficient in Microsoft Office applications, including Outlook, Word and Excel. Strong problem-solving skills and the ability to handle sensitive situations professionally. Full UK Driving Licence preferred. Benefits Competitive rate of 14.50 per hour PAYE . Immediate start available. Mileage expenses reimbursed Opportunity to work on a range of Facilities Management projects across the local area. Supportive team environment with ongoing project opportunities. Apply Now If you are interested, Kindly share your CV on (url removed) or call Tranum at (phone number removed). Happy Applying! Thank You! RG Setsquare is acting as an Employment Business in relation to this vacancy.

Temporary Resident Liaison Officer Location: Nottingham Type: Temporary (2-3 weeks initially) Salary: 15.50 - 17 per hour + paid mileage We are currently recruiting for a temporary Resident Liaison Officer to cover in Nottingham for a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Full UK Drivers License Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Customer/resident liaison If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Resident Liaison Officer (RLO) Temp - perm Property Services Location: North West, with regular travel across the region Salary: 30,000 per annum + Car Allowance Start Date: November 2026 Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Customer Liaison Officer to join their team on a long-term project across the North West. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Retro-fit experience would be beneficial How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West

Assistant Site Manager Location: Coleshill / East Birmingham and surrounding areas Salary: £40,000 £42,000 per annum, depending on experience Company Car or Car Allowance: Provided Start Date: ASAP Job Type: Full-time The Opportunity We are currently looking for an Assistant Site Manager to join our team, covering East Birmingham, Coleshill and the surrounding areas . This is a great opportunity for someone looking to take the next step in their career away from working on the tools , or for an experienced Resident Liaison Officer (RLO) looking to progress into a more site-focused management role. The successful candidate will ideally have experience working within social housing, housing refurbishment, construction, or a similar environment , with strong communication and organisational skills. The Role Working alongside the Site Manager and wider project team, you will assist with the day-to-day management and coordination of programmes, helping to ensure works are delivered safely, efficiently and within agreed timescales. Projects may include: Kitchen and bathroom upgrades Roofing programmes Window replacement programmes PV/solar upgrades General planned maintenance and refurbishment works You will also play an important role in liaising with clients, residents and tenants , ensuring they are kept informed throughout the works and receive clear information and updates regarding programmes and timescales. Key Responsibilities Assist with the management and coordination of refurbishment programmes Monitor progress to help ensure works are completed within agreed timescales Liaise with clients, residents, tenants and contractors Provide regular updates on programme progress and upcoming works Help resolve issues and queries throughout the programme Support the Site Manager with the day-to-day running of projects Assist in maintaining high standards of quality, health and safety Help coordinate operatives and subcontractors where required Maintain accurate records and programme information About You We are particularly interested in speaking to candidates who have: Experience within social housing, planned maintenance, refurbishment or a similar sector Previous experience as an RLO, Site Supervisor, Assistant Site Manager or similar Excellent communication and people skills Strong organisational and time-management abilities The confidence to communicate with tenants, clients and contractors A proactive approach and the ability to work effectively as part of a team A genuine desire to develop and progress within site management You don't necessarily need to have extensive Site Management experience. If you're currently working in an RLO, supervisory or similar role and are ready to take the next step, we'd like to hear from you. What We Offer £40,000 £42,000 starting salary Company car or car allowance Opportunities for career progression and development The opportunity to step into a Site Management position and develop your experience Long-term opportunities within a growing business Immediate start available If you're looking for an opportunity to progress your career within social housing and refurbishment , and you're ready to take the next step, we'd be keen to hear from you. Apply now for immediate consideration.

Resident Liaison Officer Location: Sheffield Contract: Temporary Rate: 21.41 per hour The Role We are looking for an experienced Resident Liaison Officer to support residents throughout housing maintenance and refurbishment works in Sheffield. Key Responsibilities Act as the main point of contact for residents throughout works. Keep residents informed about upcoming works, access requirements and timescales. Arrange appointments and manage resident access. Deal with queries, concerns and complaints professionally. Liaise with contractors, site teams and housing management. Carry out resident visits and provide regular updates. Maintain accurate records and ensure resident issues are followed up. Requirements Previous experience as a Resident Liaison Officer or similar role. Experience within social housing, repairs, maintenance or refurbishment . Strong communication and customer service skills. Confident dealing with residents and contractors. Good organisational and administration skills. Package 21.41 per hour Temporary position Sheffield Immediate/ongoing opportunity