Homelessness Prevention Tenancy Relations Officer Temporary 3-6 months initially 2 days a week in the office Competitive Rates West London area Our client is looking for a dedicated professional to join their Homelessness, Independence and Prevention Service (HIPS) to deliver a specialist private rented tenancy advice service that protects households facing eviction, repossession, issues of disrepair, landlord harassment, and affordability within private rented accommodation.As a Homelessness Prevention Tenancy Relations Officer, you will be at the frontline of preventing homelessness. This is a high-impact, specialist role where you will provide housing advice to private rented tenants within the Borough, in-person and remotely. You will attend possession hearings to provide on-the-day triage, advice, and advocacy for tenants. You will hold a caseload whilst providing wider support to HIPS regarding private rented tenancy issues. You will also be a technical expert, navigating complex legislation such as the Renters' Rights Act 2025 and the Homelessness Reduction Act 2017 to identify misuse of possession grounds and secure adjournments that allow for vital prevention activity. Court Advocacy & Representation: Representing the Council and private rented tenants in court and tribunal proceedings, drafting witness statements, and negotiating with lenders and landlords. Enforcement & Protection: Investigating breaches of housing legislation to assist with civil penalty notices and pursuing remedies like Rent Repayment Orders. What you will need: Comprehensive understanding of the Housing Act 1996, Renters' Rights Act 2025, and Protection from Eviction Act 1977. Proven track record of investigating legislative breaches, making statutory decisions, and producing legally robust reports. Please click apply now or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
10/09/2026
Seasonal
Homelessness Prevention Tenancy Relations Officer Temporary 3-6 months initially 2 days a week in the office Competitive Rates West London area Our client is looking for a dedicated professional to join their Homelessness, Independence and Prevention Service (HIPS) to deliver a specialist private rented tenancy advice service that protects households facing eviction, repossession, issues of disrepair, landlord harassment, and affordability within private rented accommodation.As a Homelessness Prevention Tenancy Relations Officer, you will be at the frontline of preventing homelessness. This is a high-impact, specialist role where you will provide housing advice to private rented tenants within the Borough, in-person and remotely. You will attend possession hearings to provide on-the-day triage, advice, and advocacy for tenants. You will hold a caseload whilst providing wider support to HIPS regarding private rented tenancy issues. You will also be a technical expert, navigating complex legislation such as the Renters' Rights Act 2025 and the Homelessness Reduction Act 2017 to identify misuse of possession grounds and secure adjournments that allow for vital prevention activity. Court Advocacy & Representation: Representing the Council and private rented tenants in court and tribunal proceedings, drafting witness statements, and negotiating with lenders and landlords. Enforcement & Protection: Investigating breaches of housing legislation to assist with civil penalty notices and pursuing remedies like Rent Repayment Orders. What you will need: Comprehensive understanding of the Housing Act 1996, Renters' Rights Act 2025, and Protection from Eviction Act 1977. Proven track record of investigating legislative breaches, making statutory decisions, and producing legally robust reports. Please click apply now or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Estates Caretaker Job Type: Permanent, Full-Time Sector: Property Services Location: High Wycombe Hours: Monday to Friday, 08:00 am - 4:30 pm Salary: 30,005.00 per annum We have an opportunity for an Estates Caretaker to work across residential estates in High Wycombe, delivering a proactive and responsive cleaning and caretaking service. Responsibilities: Cleaning communal areas across residential properties to a high standard. Vacuuming, wiping surfaces, removing rubbish, cleaning toilets, and restocking supplies. Cleaning and sanitising bin rooms, ensuring bins remain accessible, and assisting refuse collection services when required. Removing litter, leaves, dog fouling, and other waste from external areas. Clearing gutters and gullies to prevent blockages and maintain site safety. Sweeping hard surfaces and supporting snow clearance and gritting activities during winter months. Cleaning lift interiors and keeping control panels and door runners free from dirt and debris. Identifying and reporting requirements for deep cleans or specialist cleaning services. Maintaining high standards of health and safety at all times. Reporting tenancy-related issues, estate concerns, or property defects as appropriate. Recording completed work accurately using the required technology and systems. Ordering, handling, and storing cleaning products and equipment safely. Maintaining cleanliness within bin stores and reporting any waste collection issues. Responding to emergency situations when required. Driving service vehicles safely and ensuring they are kept clean, roadworthy, and well maintained. Providing basic advice and assistance to residents while on site. Undertaking any other reasonable duties as required by the role. Requirements: Full UK Driving Licence (Manual) Basic DBS Check Benefits: 25 days' annual leave, increasing with service, plus Christmas office closure and the option to purchase additional leave. Generous pension scheme with employer contributions of up to 9.5% via salary sacrifice. Enhanced family-friendly leave, including maternity, paternity, and adoption leave. Health cash plan offering reimbursement of up to 1,800 for everyday healthcare costs, including free cover for dependent children. Life assurance and income protection benefits. Flexible working arrangements, including modern office facilities, free parking, and electric vehicle charging availability. If you have previous experience within social housing and meet the above requirements, we encourage you to apply online or get in touch with Leah for further information. LON123
08/09/2026
Full time
Job Title: Estates Caretaker Job Type: Permanent, Full-Time Sector: Property Services Location: High Wycombe Hours: Monday to Friday, 08:00 am - 4:30 pm Salary: 30,005.00 per annum We have an opportunity for an Estates Caretaker to work across residential estates in High Wycombe, delivering a proactive and responsive cleaning and caretaking service. Responsibilities: Cleaning communal areas across residential properties to a high standard. Vacuuming, wiping surfaces, removing rubbish, cleaning toilets, and restocking supplies. Cleaning and sanitising bin rooms, ensuring bins remain accessible, and assisting refuse collection services when required. Removing litter, leaves, dog fouling, and other waste from external areas. Clearing gutters and gullies to prevent blockages and maintain site safety. Sweeping hard surfaces and supporting snow clearance and gritting activities during winter months. Cleaning lift interiors and keeping control panels and door runners free from dirt and debris. Identifying and reporting requirements for deep cleans or specialist cleaning services. Maintaining high standards of health and safety at all times. Reporting tenancy-related issues, estate concerns, or property defects as appropriate. Recording completed work accurately using the required technology and systems. Ordering, handling, and storing cleaning products and equipment safely. Maintaining cleanliness within bin stores and reporting any waste collection issues. Responding to emergency situations when required. Driving service vehicles safely and ensuring they are kept clean, roadworthy, and well maintained. Providing basic advice and assistance to residents while on site. Undertaking any other reasonable duties as required by the role. Requirements: Full UK Driving Licence (Manual) Basic DBS Check Benefits: 25 days' annual leave, increasing with service, plus Christmas office closure and the option to purchase additional leave. Generous pension scheme with employer contributions of up to 9.5% via salary sacrifice. Enhanced family-friendly leave, including maternity, paternity, and adoption leave. Health cash plan offering reimbursement of up to 1,800 for everyday healthcare costs, including free cover for dependent children. Life assurance and income protection benefits. Flexible working arrangements, including modern office facilities, free parking, and electric vehicle charging availability. If you have previous experience within social housing and meet the above requirements, we encourage you to apply online or get in touch with Leah for further information. LON123
Property Manager Location: Leicester Package: £28k - £31k Dep on Experience Industry: Residential Lettings Contract Type: Full Time / Perm Hours: Monday to Friday, 8.30am to 5.30pm Rota Saturdays Experience Essential Driving License Essential Office Based With External Appointments If you're an experienced Property Manager who enjoys having ownership of your portfolio but wants to work somewhere that still feels personal, supportive and close-knit, this is a role worth considering. We're working with an established independent estate and lettings business that has been helping people move across Leicester for more than 25 years. Today, the company has around 30 local property experts and has built an excellent reputation, backed by over 1,000 verified Google reviews and a 4.8 average rating. For the right Property Manager, that means joining a business with genuine local credibility, an established client base and a team that takes service seriously , without losing the friendly culture that has helped make the company successful. Why This Company Is Different This isn't a large corporate where you'll feel like another number. It's an independent, well-established property business where people work closely together, support one another and recognise good performance. The culture is important. There are regular team events, half-yearly awards and a real emphasis on finding people who will fit into the team, rather than recruiting on experience alone. You'll also have the opportunity to broaden your experience beyond pure property management, working alongside the wider lettings, sales and accounts teams and supporting the lettings operation when needed. The Role You'll take responsibility for a portfolio of approximately 160 residential properties , acting as the main point of contact for landlords, tenants and contractors. You'll be given plenty of ownership, with the focus on keeping tenancies running smoothly, protecting landlord relationships and resolving issues before they become bigger problems. There will also be some involvement with the lettings team, particularly as part of the Saturday rota, giving you more variety than a traditional portfolio-only Property Manager position. Key Responsibilities Building strong relationships with landlords and tenants. Managing maintenance, repairs and contractor relationships. Resolving tenancy and property issues efficiently. Monitoring rental payments and dealing with arrears. Reviewing rents and having commercially confident conversations with landlords. Keeping properties and tenancies compliant with current legislation. Managing deposits, Right to Rent checks and key tenancy documentation. Maintaining accurate property and tenancy records. Working closely with lettings, sales and accounts colleagues. Supporting enquiries, viewings, applications and offers when required. What Will Help You Succeed? You'll ideally have at least one year's experience within residential lettings or property management and be comfortable taking responsibility for your own portfolio. You'll need to be organised, confident dealing with landlords and tenants and able to make sensible decisions when problems arise. Attention to detail is important, particularly around compliance, but so is personality. They're looking for someone approachable, dependable and commercially aware who genuinely enjoys being part of a team. What's On Offer? £28,000-£31,000 OTE Commission scheme Company pension Established portfolio of approximately 160 properties Join a business with 25+ years in the local property market Over 1,000 verified customer reviews and a 4.8 average rating Supportive, close-knit team Regular company events Half-yearly awards and recognition Broader exposure across the lettings operation Opportunity to develop your career within an established independent property business If you're currently working in property management or residential lettings and feel ready for a business where you can have responsibility, variety and a genuinely supportive team around you, we'd like to speak to you. Apply today or contact us for a confidential conversation about the opportunity. How To Apply At Windmill9 Consulting, we specialise in connecting talented professionals with outstanding opportunities in the property sector. If this sounds like your next challenge, get in touch with us today. We invite you to apply by submitting your CV ensuring it is fully up to date detailing your relevant experience and achievements. Please note, this is a full-time office based position with occasional external appointments. Unfortunately we are unable to accept offers of part time or remote or hybrid working Windmill9 Consulting is a specialist Business Advisory and Executive Search Consultancy for the Property Sector acting on behalf of the client. All applications will be dealt with professionally and in the strictest of confidence. We will contact suitable applicants for an initial screening to discuss your application and answer any questions you may have prior to submitting your application to the client. Please ensure your CV is fully up to date before applying. We review applications on an ongoing basis from the time that the role is advertised and will close the position as soon as we have found the right person, regardless of the closing date. We would recommend that you apply for any role that you are interested in as soon as possible to avoid disappointment Not quite what you're looking for? Feel free to get in touch to keep updated about new vacancies registered, or alternatively refer a friend.
08/09/2026
Full time
Property Manager Location: Leicester Package: £28k - £31k Dep on Experience Industry: Residential Lettings Contract Type: Full Time / Perm Hours: Monday to Friday, 8.30am to 5.30pm Rota Saturdays Experience Essential Driving License Essential Office Based With External Appointments If you're an experienced Property Manager who enjoys having ownership of your portfolio but wants to work somewhere that still feels personal, supportive and close-knit, this is a role worth considering. We're working with an established independent estate and lettings business that has been helping people move across Leicester for more than 25 years. Today, the company has around 30 local property experts and has built an excellent reputation, backed by over 1,000 verified Google reviews and a 4.8 average rating. For the right Property Manager, that means joining a business with genuine local credibility, an established client base and a team that takes service seriously , without losing the friendly culture that has helped make the company successful. Why This Company Is Different This isn't a large corporate where you'll feel like another number. It's an independent, well-established property business where people work closely together, support one another and recognise good performance. The culture is important. There are regular team events, half-yearly awards and a real emphasis on finding people who will fit into the team, rather than recruiting on experience alone. You'll also have the opportunity to broaden your experience beyond pure property management, working alongside the wider lettings, sales and accounts teams and supporting the lettings operation when needed. The Role You'll take responsibility for a portfolio of approximately 160 residential properties , acting as the main point of contact for landlords, tenants and contractors. You'll be given plenty of ownership, with the focus on keeping tenancies running smoothly, protecting landlord relationships and resolving issues before they become bigger problems. There will also be some involvement with the lettings team, particularly as part of the Saturday rota, giving you more variety than a traditional portfolio-only Property Manager position. Key Responsibilities Building strong relationships with landlords and tenants. Managing maintenance, repairs and contractor relationships. Resolving tenancy and property issues efficiently. Monitoring rental payments and dealing with arrears. Reviewing rents and having commercially confident conversations with landlords. Keeping properties and tenancies compliant with current legislation. Managing deposits, Right to Rent checks and key tenancy documentation. Maintaining accurate property and tenancy records. Working closely with lettings, sales and accounts colleagues. Supporting enquiries, viewings, applications and offers when required. What Will Help You Succeed? You'll ideally have at least one year's experience within residential lettings or property management and be comfortable taking responsibility for your own portfolio. You'll need to be organised, confident dealing with landlords and tenants and able to make sensible decisions when problems arise. Attention to detail is important, particularly around compliance, but so is personality. They're looking for someone approachable, dependable and commercially aware who genuinely enjoys being part of a team. What's On Offer? £28,000-£31,000 OTE Commission scheme Company pension Established portfolio of approximately 160 properties Join a business with 25+ years in the local property market Over 1,000 verified customer reviews and a 4.8 average rating Supportive, close-knit team Regular company events Half-yearly awards and recognition Broader exposure across the lettings operation Opportunity to develop your career within an established independent property business If you're currently working in property management or residential lettings and feel ready for a business where you can have responsibility, variety and a genuinely supportive team around you, we'd like to speak to you. Apply today or contact us for a confidential conversation about the opportunity. How To Apply At Windmill9 Consulting, we specialise in connecting talented professionals with outstanding opportunities in the property sector. If this sounds like your next challenge, get in touch with us today. We invite you to apply by submitting your CV ensuring it is fully up to date detailing your relevant experience and achievements. Please note, this is a full-time office based position with occasional external appointments. Unfortunately we are unable to accept offers of part time or remote or hybrid working Windmill9 Consulting is a specialist Business Advisory and Executive Search Consultancy for the Property Sector acting on behalf of the client. All applications will be dealt with professionally and in the strictest of confidence. We will contact suitable applicants for an initial screening to discuss your application and answer any questions you may have prior to submitting your application to the client. Please ensure your CV is fully up to date before applying. We review applications on an ongoing basis from the time that the role is advertised and will close the position as soon as we have found the right person, regardless of the closing date. We would recommend that you apply for any role that you are interested in as soon as possible to avoid disappointment Not quite what you're looking for? Feel free to get in touch to keep updated about new vacancies registered, or alternatively refer a friend.
Property Manager Office Based Mon-Fri 9am-6pm Your new company You will be joining a privately owned property investment company that dates back 70 years to its establishment in the 1950s, whose Head Office is based in North London. The company has a continued growth plan for the portfolio based on acquisitions, developments and conversions following a comprehensive asset management plan. You will be jointly responsible for a portfolio of 200 AST/APT units concentrated around the Bournemouth area and have a range of responsibilities including the following. Responsibilities Managing the successful marketing of vacant flats Liaising with tenants on maintenance issues and organising timely repairs Liaising with tenants on ad hoc tenancy matters Responsibility for ensuring the timely payment of rents and collection of arrears Periodically serving notices and attending court proceedings if required Liaison with utility companies Dealing with deposit returns, disputes and potential deductions Arranging and overseeing maintenance works to include full refurbishments Carrying out regular property visits Organising estimates for repair or maintenance works on behalf of Landlords Arranging check-in and check-out inventories as needed Negotiating renewals and preparing the paperwork Checking and approving references Authorising contractors invoices Working with initiative and also part of a team What you'll need to succeed Have an ability to multitask and prioritise effectively Be adaptable and a good team player To have a strong work and service "ethic" Excellent written and communication skills Ability to work effectively in a busy environment as part of a team Strong organisational skills Meticulous attention to detail Happy to take the initiative, responsibility and ownership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
08/09/2026
Full time
Property Manager Office Based Mon-Fri 9am-6pm Your new company You will be joining a privately owned property investment company that dates back 70 years to its establishment in the 1950s, whose Head Office is based in North London. The company has a continued growth plan for the portfolio based on acquisitions, developments and conversions following a comprehensive asset management plan. You will be jointly responsible for a portfolio of 200 AST/APT units concentrated around the Bournemouth area and have a range of responsibilities including the following. Responsibilities Managing the successful marketing of vacant flats Liaising with tenants on maintenance issues and organising timely repairs Liaising with tenants on ad hoc tenancy matters Responsibility for ensuring the timely payment of rents and collection of arrears Periodically serving notices and attending court proceedings if required Liaison with utility companies Dealing with deposit returns, disputes and potential deductions Arranging and overseeing maintenance works to include full refurbishments Carrying out regular property visits Organising estimates for repair or maintenance works on behalf of Landlords Arranging check-in and check-out inventories as needed Negotiating renewals and preparing the paperwork Checking and approving references Authorising contractors invoices Working with initiative and also part of a team What you'll need to succeed Have an ability to multitask and prioritise effectively Be adaptable and a good team player To have a strong work and service "ethic" Excellent written and communication skills Ability to work effectively in a busy environment as part of a team Strong organisational skills Meticulous attention to detail Happy to take the initiative, responsibility and ownership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Take out forward chase each day and deal with. Take calls for property management issues. Management issues must be lodged on the software system Street which is a task diary system. Answer the phone put through to relevant staff member. Check emails and reply. General property management to be dealt with. Works orders to be created and forward chase task. Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord - Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
08/09/2026
Full time
Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Take out forward chase each day and deal with. Take calls for property management issues. Management issues must be lodged on the software system Street which is a task diary system. Answer the phone put through to relevant staff member. Check emails and reply. General property management to be dealt with. Works orders to be created and forward chase task. Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord - Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Take out forward chase each day and deal with. Take calls for property management issues. Management issues must be lodged on the software system Street which is a task diary system. Answer the phone put through to relevant staff member. Check emails and reply. General property management to be dealt with. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord - Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
08/09/2026
Full time
Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Take out forward chase each day and deal with. Take calls for property management issues. Management issues must be lodged on the software system Street which is a task diary system. Answer the phone put through to relevant staff member. Check emails and reply. General property management to be dealt with. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord - Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Take out forward chase each day and deal with. Take calls for property management issues. Management issues must be lodged on the software system Street which is a task diary system. Answer the phone put through to relevant staff member. Check emails and reply. General property management to be dealt with. Works orders to be created and forward chase task. Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord - Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
08/09/2026
Full time
Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Take out forward chase each day and deal with. Take calls for property management issues. Management issues must be lodged on the software system Street which is a task diary system. Answer the phone put through to relevant staff member. Check emails and reply. General property management to be dealt with. Works orders to be created and forward chase task. Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord - Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West's leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and safeguarding case work to Prima customers. As part of our new locality model launched in 2025, you will be working in local communities with a small patch of less than 300 properties. Our new way of working will help you build positive relationships with customers to enable tenancy sustainment and ensure we know our tenants better. You will work within your communities to help create safe, vibrant and sustainable places that people choose to live. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £35,984 Per Annum plus ECA £1,460 Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers Build strong relationships with customers to enable them to sustain their tenancy Provide housing related support, acting as an advocate for customers and referring to specialist services were required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes. Responsible for providing a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business and support the income team where required. Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs. Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data Ensure all customer data records are kept up to date following each contact Tenancy Deliver a comprehensive housing management service. Lead the empty homes process and ensure new customers have access to any support and "know how" to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies. Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Responsible for managing all low level and high level ASB cases for a dedicated patch Monitoring Service Charge contractor performance on your patch and working alongside our assets team
08/09/2026
Full time
Neighbourhood Housing Officer An exceptional opportunity has arisen to join one of North West's leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work, We see our people being key to our success, and are Silver Award members of Investors in People. As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services including tenancy management, tenancy support, ASB and safeguarding case work to Prima customers. As part of our new locality model launched in 2025, you will be working in local communities with a small patch of less than 300 properties. Our new way of working will help you build positive relationships with customers to enable tenancy sustainment and ensure we know our tenants better. You will work within your communities to help create safe, vibrant and sustainable places that people choose to live. Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive) Salary: £35,984 Per Annum plus ECA £1,460 Neighbourhood Housing Officer Main Duties: Customers Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers Build strong relationships with customers to enable them to sustain their tenancy Provide housing related support, acting as an advocate for customers and referring to specialist services were required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes. Responsible for providing a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business and support the income team where required. Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs. Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data Ensure all customer data records are kept up to date following each contact Tenancy Deliver a comprehensive housing management service. Lead the empty homes process and ensure new customers have access to any support and "know how" to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies. Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed. Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions. Responsible for managing all low level and high level ASB cases for a dedicated patch Monitoring Service Charge contractor performance on your patch and working alongside our assets team
Please note that if you do not have the relevant experience required for the role, your application will not be considered. We are currently recruiting for a Senior Property Manager for our Estate Agency client based in Leatherhead . The successful candidate must have 5 years' Property Management experience. Candidates must be a UK Resident and ideally live within a 30-minute commute of the area. You will need to hold a full UK driving licence and have the use of your own car. Salary and benefits package for the role of Senior Property Manager: Basic £36,000 - £40,000 Monday to Thursday 8.45am - 6pm, Fridays 8.45am - 5pm Parking at the office Responsibilities for the role of Senior Property Manager: Manage a team of 4 Oversee and support the management of 450 properties Build a strong working relationship with both landlords and tenants Deal with contractors and arrange maintenance quotes and repairs Manage compliance Book end of tenancy checkouts Deal with deposits, deposits releases and any disputes at end of tenancy Property visits and inspections Arrange safety certificates Ensure regular communication with clients Keys Skills for the role of Senior Property Manager: 5 years' Property Management experience Excellent IT and communication skills Work well in a team dealing with any issues efficiently Impeccable customer service skills Strong time management and excellent organisational skills Knowledge of current legislation and compliance Able to work to deadlines and manage own diary Excellent team player Must hold a full UK driving licence and have the use of your own car Additional Company Information: Our client is an established and highly regarded independent estate agency with a strong reputation across the local residential property market. The business offers a comprehensive range of services across sales, lettings, property management and block management, combining excellent local knowledge with a professional yet friendly approach. Its Block Management department has gone from strength to strength since being established in 2016, providing a transparent and responsive service across a variety of residential properties. The wider business also has over 20 years of experience within lettings, alongside specialist expertise in Land & New Homes. The team prides itself on combining traditional values and a strong work ethic with modern technology and innovative marketing, ensuring clients receive a high level of service and expert local advice. Apply today for more information on this exciting role!
08/09/2026
Full time
Please note that if you do not have the relevant experience required for the role, your application will not be considered. We are currently recruiting for a Senior Property Manager for our Estate Agency client based in Leatherhead . The successful candidate must have 5 years' Property Management experience. Candidates must be a UK Resident and ideally live within a 30-minute commute of the area. You will need to hold a full UK driving licence and have the use of your own car. Salary and benefits package for the role of Senior Property Manager: Basic £36,000 - £40,000 Monday to Thursday 8.45am - 6pm, Fridays 8.45am - 5pm Parking at the office Responsibilities for the role of Senior Property Manager: Manage a team of 4 Oversee and support the management of 450 properties Build a strong working relationship with both landlords and tenants Deal with contractors and arrange maintenance quotes and repairs Manage compliance Book end of tenancy checkouts Deal with deposits, deposits releases and any disputes at end of tenancy Property visits and inspections Arrange safety certificates Ensure regular communication with clients Keys Skills for the role of Senior Property Manager: 5 years' Property Management experience Excellent IT and communication skills Work well in a team dealing with any issues efficiently Impeccable customer service skills Strong time management and excellent organisational skills Knowledge of current legislation and compliance Able to work to deadlines and manage own diary Excellent team player Must hold a full UK driving licence and have the use of your own car Additional Company Information: Our client is an established and highly regarded independent estate agency with a strong reputation across the local residential property market. The business offers a comprehensive range of services across sales, lettings, property management and block management, combining excellent local knowledge with a professional yet friendly approach. Its Block Management department has gone from strength to strength since being established in 2016, providing a transparent and responsive service across a variety of residential properties. The wider business also has over 20 years of experience within lettings, alongside specialist expertise in Land & New Homes. The team prides itself on combining traditional values and a strong work ethic with modern technology and innovative marketing, ensuring clients receive a high level of service and expert local advice. Apply today for more information on this exciting role!
Join a respected and growing property business in Cambridge as a Property Manager, where you'll play a key role in delivering an exceptional service to both landlords and tenants. This is a fantastic opportunity for an organised and customer-focused professional looking to develop their career within residential property management. Working within a supportive and collaborative team, you'll be responsible for managing tenancies from move-in through to check-out, ensuring compliance, coordinating maintenance, and building strong relationships with clients and contractors. Whether you're an experienced Property Manager or have a background in lettings and are looking to take the next step, this role offers excellent long-term career prospects. Your new company A well-established and respected property business is seeking a Property Manager to join its growing team in Cambridge. This is an excellent opportunity for an organised and customer-focused individual to develop their career within residential property management, working alongside experienced professionals in a collaborative and supportive environment. Your new role As a Property Manager, you will be responsible for delivering a high-quality property management service to both landlords and tenants throughout the tenancy life-cycle. You will play a key role in ensuring compliance, maintaining excellent client relationships, and proactively managing property-related matters. Key responsibilities will include: Coordinating property preparations for new tenancies Ensuring compliance with all relevant property legislation and safety requirements, including Gas Safety, EICR, PAT testing, and licencing Arranging inventories, check-ins, and tenancy documentation Meeting tenants at the commencement of their tenancy Managing utility setup processes Handling day-to-day maintenance issues and planned maintenance work Obtaining quotations and coordinating contractors Processing invoices and managing associated administration Conducting mid-term inspections and preparing reports for landlords Managing tenancy renewals and progression activities Coordinating check-outs and deposit return negotiations Completing tenant referencing and Right to Rent checks Monitoring rental arrears and preparing landlord and tenant statements Building strong relationships with contractors, suppliers, landlords, and tenants What you'll need to succeed To be successful in this role, you will demonstrate: Excellent organisational skills and attention to detail Strong communication and customer service abilities The ability to prioritise and manage multiple tasks in a fast-paced environment A proactive and solutions-focused approach Strong administrative skills The ability to work effectively both independently and as part of a team A willingness to learn and develop within the property sector ARLA or 2-3 years experience as a Property Manager What you'll get in return Salary between £27,500 - £35,000 DOE, plus Bonus Opportunity to join a highly regarded property team Ongoing training and professional development Supportive and collaborative working environment Exposure to a varied and rewarding property management portfolio Long-term career progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
08/09/2026
Full time
Join a respected and growing property business in Cambridge as a Property Manager, where you'll play a key role in delivering an exceptional service to both landlords and tenants. This is a fantastic opportunity for an organised and customer-focused professional looking to develop their career within residential property management. Working within a supportive and collaborative team, you'll be responsible for managing tenancies from move-in through to check-out, ensuring compliance, coordinating maintenance, and building strong relationships with clients and contractors. Whether you're an experienced Property Manager or have a background in lettings and are looking to take the next step, this role offers excellent long-term career prospects. Your new company A well-established and respected property business is seeking a Property Manager to join its growing team in Cambridge. This is an excellent opportunity for an organised and customer-focused individual to develop their career within residential property management, working alongside experienced professionals in a collaborative and supportive environment. Your new role As a Property Manager, you will be responsible for delivering a high-quality property management service to both landlords and tenants throughout the tenancy life-cycle. You will play a key role in ensuring compliance, maintaining excellent client relationships, and proactively managing property-related matters. Key responsibilities will include: Coordinating property preparations for new tenancies Ensuring compliance with all relevant property legislation and safety requirements, including Gas Safety, EICR, PAT testing, and licencing Arranging inventories, check-ins, and tenancy documentation Meeting tenants at the commencement of their tenancy Managing utility setup processes Handling day-to-day maintenance issues and planned maintenance work Obtaining quotations and coordinating contractors Processing invoices and managing associated administration Conducting mid-term inspections and preparing reports for landlords Managing tenancy renewals and progression activities Coordinating check-outs and deposit return negotiations Completing tenant referencing and Right to Rent checks Monitoring rental arrears and preparing landlord and tenant statements Building strong relationships with contractors, suppliers, landlords, and tenants What you'll need to succeed To be successful in this role, you will demonstrate: Excellent organisational skills and attention to detail Strong communication and customer service abilities The ability to prioritise and manage multiple tasks in a fast-paced environment A proactive and solutions-focused approach Strong administrative skills The ability to work effectively both independently and as part of a team A willingness to learn and develop within the property sector ARLA or 2-3 years experience as a Property Manager What you'll get in return Salary between £27,500 - £35,000 DOE, plus Bonus Opportunity to join a highly regarded property team Ongoing training and professional development Supportive and collaborative working environment Exposure to a varied and rewarding property management portfolio Long-term career progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Hays Construction and Property
Bournemouth, Dorset
Property Manager Office Based Mon-Fri 9am-6pm 30,000 - 35,000 DoE Your new company You will be joining a privately owned property investment company that dates back 70 years to its establishment in the 1950s, whose Head Office is based in North London. The company has a continued growth plan for the portfolio based on acquisitions, developments and conversions following a comprehensive asset management plan. Responsibilities Managing the successful marketing of vacant flats Liaising with tenants on maintenance issues and organising timely repairs Liaising with tenants on ad hoc tenancy matters Responsibility for ensuring the timely payment of rents and collection of arrears Periodically serving notices and attending court proceedings if required Liaison with utility companies Dealing with deposit returns, disputes and potential deductions Arranging and overseeing maintenance works to include full refurbishments Carrying out regular property visits Organising estimates for repair or maintenance works on behalf of Landlords Arranging check-in and check-out inventories as needed Negotiating renewals and preparing the paperwork Checking and approving references Authorising contractors invoices Working with initiative and also part of a team What you'll need to succeed Have an ability to multitask and prioritise effectively Be adaptable and a good team player To have a strong work and service "ethic" Excellent written and communication skills Ability to work effectively in a busy environment as part of a team Strong organisational skills Meticulous attention to detail Happy to take the initiative, responsibility and ownership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
07/09/2026
Full time
Property Manager Office Based Mon-Fri 9am-6pm 30,000 - 35,000 DoE Your new company You will be joining a privately owned property investment company that dates back 70 years to its establishment in the 1950s, whose Head Office is based in North London. The company has a continued growth plan for the portfolio based on acquisitions, developments and conversions following a comprehensive asset management plan. Responsibilities Managing the successful marketing of vacant flats Liaising with tenants on maintenance issues and organising timely repairs Liaising with tenants on ad hoc tenancy matters Responsibility for ensuring the timely payment of rents and collection of arrears Periodically serving notices and attending court proceedings if required Liaison with utility companies Dealing with deposit returns, disputes and potential deductions Arranging and overseeing maintenance works to include full refurbishments Carrying out regular property visits Organising estimates for repair or maintenance works on behalf of Landlords Arranging check-in and check-out inventories as needed Negotiating renewals and preparing the paperwork Checking and approving references Authorising contractors invoices Working with initiative and also part of a team What you'll need to succeed Have an ability to multitask and prioritise effectively Be adaptable and a good team player To have a strong work and service "ethic" Excellent written and communication skills Ability to work effectively in a busy environment as part of a team Strong organisational skills Meticulous attention to detail Happy to take the initiative, responsibility and ownership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
07/09/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
Your new company A respected social housing organisation is seeking an experienced Housing Assistant to support its Housing Management team on a temporary basis for an anticipated 7-week contract.This role will suit someone with a strong understanding of housing management who enjoys working directly with tenants and supporting the delivery of high-quality housing services. You will play a key role in helping to manage tenancies, respond to resident enquiries, support estate management activities, and contribute to the overall success of the housing service. Your new role Supporting the delivery of tenancy management services Responding to tenant enquiries and providing housing advice Assisting with tenancy sign-ups, changes of tenancy and tenancy sustainment matters Supporting estate management activities and neighbourhood inspections Investigating low-level tenancy issues and anti-social behaviour cases Working closely with residents and partner agencies to achieve positive outcomes Maintaining accurate tenancy records and case files What you'll need to succeed Previous experience in a Housing Assistant role Knowledge of tenancy management and social housing legislation Strong communication and customer service skills Ability to build positive relationships with tenants and colleagues A proactive and solutions-focused approach to housing management What you'll get in return This is an excellent opportunity to join a busy and community-focused housing team and make a meaningful contribution to the delivery of frontline housing services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
07/09/2026
Seasonal
Your new company A respected social housing organisation is seeking an experienced Housing Assistant to support its Housing Management team on a temporary basis for an anticipated 7-week contract.This role will suit someone with a strong understanding of housing management who enjoys working directly with tenants and supporting the delivery of high-quality housing services. You will play a key role in helping to manage tenancies, respond to resident enquiries, support estate management activities, and contribute to the overall success of the housing service. Your new role Supporting the delivery of tenancy management services Responding to tenant enquiries and providing housing advice Assisting with tenancy sign-ups, changes of tenancy and tenancy sustainment matters Supporting estate management activities and neighbourhood inspections Investigating low-level tenancy issues and anti-social behaviour cases Working closely with residents and partner agencies to achieve positive outcomes Maintaining accurate tenancy records and case files What you'll need to succeed Previous experience in a Housing Assistant role Knowledge of tenancy management and social housing legislation Strong communication and customer service skills Ability to build positive relationships with tenants and colleagues A proactive and solutions-focused approach to housing management What you'll get in return This is an excellent opportunity to join a busy and community-focused housing team and make a meaningful contribution to the delivery of frontline housing services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Tenancy Progression Administrator Reading Build to Rent / Private Rented Sector The Opportunity We are currently working with a rapidly growing organisation within the Build to Rent (BTR) and Private Rented Sector (PRS) market, who are looking to appoint a Tenancy Progression Administrator to join their busy Tenancy Operations team in Reading. This is an excellent opportunity for an organised and customer-focused administrator to join a growing residential property business and gain valuable experience across the full lettings and tenancy progression process. The role is central to ensuring applications move efficiently from initial acceptance through to move-in, helping to minimise property void periods, maximise occupancy and deliver an excellent customer experience throughout the journey. You'll work closely with the Tenancy Progression team, Lettings teams, tenants and external providers, ensuring each application is accurately managed and progressed within the required timescales. About the Role As a Tenancy Progression Administrator , you'll provide essential administrative and coordination support throughout the tenancy process. You'll be responsible for carrying out pre-tenancy checks, progressing applications, completing Right to Rent checks, arranging inventories and check-ins, managing customer communications and ensuring tenancy records are accurate and up to date. This is a fast-paced and varied role , ideal for someone who enjoys working to deadlines, managing multiple priorities and being part of a collaborative property team. Previous administration experience is essential, while experience within residential lettings, estate agency or property administration would be advantageous. Key Responsibilities Tenancy Progression Support the Tenancy Progression team in successfully progressing applications through to move-in. Manage tenancy files from application through to completion, ensuring all required actions are completed. Carry out pre-tenancy checks and ensure all necessary information is obtained. Conduct Right to Rent checks and calls in line with current requirements. Submit and process tenant applications accurately and efficiently. Monitor live applications and proactively chase outstanding information. Work closely with third-party agents and external providers where required. Ensure applications progress within agreed timescales and operational KPIs. Move-In & Property Coordination Schedule inventories, check-ins and cleaning services. Coordinate check-in arrangements and ensure tenants receive all relevant information ahead of their move. Liaise with internal teams and external suppliers to ensure properties are ready for occupation. Help minimise property void periods by ensuring tenancy processes are completed efficiently. Maintain accurate records of tenancy progression and upcoming move-ins. Customer Service Provide a high level of customer service throughout the referencing and pre-tenancy process. Keep tenants informed of progress via telephone and email. Respond promptly and professionally to customer enquiries. Manage incoming calls and shared inboxes effectively. Identify tenant queries that require specialist assistance and ensure they are directed to the appropriate department. Provide clear and supportive communication throughout the customer journey. Administration & Systems Maintain accurate and up-to-date tenancy files, databases and internal systems. Ensure all application and tenant information is recorded correctly. Monitor outstanding actions and proactively follow up where necessary. Support the team in achieving key operational measures, including occupancy and customer satisfaction. Maintain confidentiality when handling tenant and business information. Assist with additional duties and projects as required by the Tenancy Operations Manager. About You We're looking for an organised, proactive and customer-focused administrator who is keen to develop a career within residential property. You'll be comfortable working in a fast-paced environment, managing multiple applications and deadlines while maintaining a high level of accuracy. Ideally, you will have: Previous experience within an administration role. Experience within residential lettings, estate agency or property administration would be advantageous. Excellent customer service skills. Strong written and verbal communication abilities. Exceptional organisation and attention to detail. The ability to manage multiple tasks and competing priorities. A proactive approach and the confidence to take ownership of tasks. Strong problem-solving skills and a willingness to find solutions. Confidence using databases, CRM systems and Microsoft Office. The ability to work independently while also contributing positively to a wider team. A willingness to learn and keep up to date with relevant legislation and industry requirements. A professional approach to confidential customer and business information. A genuine interest in developing a long-term career within the property sector.
04/09/2026
Full time
Tenancy Progression Administrator Reading Build to Rent / Private Rented Sector The Opportunity We are currently working with a rapidly growing organisation within the Build to Rent (BTR) and Private Rented Sector (PRS) market, who are looking to appoint a Tenancy Progression Administrator to join their busy Tenancy Operations team in Reading. This is an excellent opportunity for an organised and customer-focused administrator to join a growing residential property business and gain valuable experience across the full lettings and tenancy progression process. The role is central to ensuring applications move efficiently from initial acceptance through to move-in, helping to minimise property void periods, maximise occupancy and deliver an excellent customer experience throughout the journey. You'll work closely with the Tenancy Progression team, Lettings teams, tenants and external providers, ensuring each application is accurately managed and progressed within the required timescales. About the Role As a Tenancy Progression Administrator , you'll provide essential administrative and coordination support throughout the tenancy process. You'll be responsible for carrying out pre-tenancy checks, progressing applications, completing Right to Rent checks, arranging inventories and check-ins, managing customer communications and ensuring tenancy records are accurate and up to date. This is a fast-paced and varied role , ideal for someone who enjoys working to deadlines, managing multiple priorities and being part of a collaborative property team. Previous administration experience is essential, while experience within residential lettings, estate agency or property administration would be advantageous. Key Responsibilities Tenancy Progression Support the Tenancy Progression team in successfully progressing applications through to move-in. Manage tenancy files from application through to completion, ensuring all required actions are completed. Carry out pre-tenancy checks and ensure all necessary information is obtained. Conduct Right to Rent checks and calls in line with current requirements. Submit and process tenant applications accurately and efficiently. Monitor live applications and proactively chase outstanding information. Work closely with third-party agents and external providers where required. Ensure applications progress within agreed timescales and operational KPIs. Move-In & Property Coordination Schedule inventories, check-ins and cleaning services. Coordinate check-in arrangements and ensure tenants receive all relevant information ahead of their move. Liaise with internal teams and external suppliers to ensure properties are ready for occupation. Help minimise property void periods by ensuring tenancy processes are completed efficiently. Maintain accurate records of tenancy progression and upcoming move-ins. Customer Service Provide a high level of customer service throughout the referencing and pre-tenancy process. Keep tenants informed of progress via telephone and email. Respond promptly and professionally to customer enquiries. Manage incoming calls and shared inboxes effectively. Identify tenant queries that require specialist assistance and ensure they are directed to the appropriate department. Provide clear and supportive communication throughout the customer journey. Administration & Systems Maintain accurate and up-to-date tenancy files, databases and internal systems. Ensure all application and tenant information is recorded correctly. Monitor outstanding actions and proactively follow up where necessary. Support the team in achieving key operational measures, including occupancy and customer satisfaction. Maintain confidentiality when handling tenant and business information. Assist with additional duties and projects as required by the Tenancy Operations Manager. About You We're looking for an organised, proactive and customer-focused administrator who is keen to develop a career within residential property. You'll be comfortable working in a fast-paced environment, managing multiple applications and deadlines while maintaining a high level of accuracy. Ideally, you will have: Previous experience within an administration role. Experience within residential lettings, estate agency or property administration would be advantageous. Excellent customer service skills. Strong written and verbal communication abilities. Exceptional organisation and attention to detail. The ability to manage multiple tasks and competing priorities. A proactive approach and the confidence to take ownership of tasks. Strong problem-solving skills and a willingness to find solutions. Confidence using databases, CRM systems and Microsoft Office. The ability to work independently while also contributing positively to a wider team. A willingness to learn and keep up to date with relevant legislation and industry requirements. A professional approach to confidential customer and business information. A genuine interest in developing a long-term career within the property sector.
Your new company An established social housing organisation is seeking an experienced Housing Services Assistant (Senior Level) to provide temporary support for a 4-month period. This is an excellent opportunity for an individual with a strong housing background who enjoys a varied role combining housing management, customer service, compliance administration and tenancy support.Working as part of a busy housing team, you will play a key role in supporting the delivery of high-quality services to tenants and residents while ensuring compliance obligations are effectively managed. Your new role Supporting the delivery of day-to-day housing management services. Processing and managing housing applications and allocations administration. Coordinating compliance activities including: Gas servicing programmes Electrical Inspection Condition Reports (EICRs) Access arrangements and compliance record management Processing invoices and maintaining accurate financial records. Liaising with tenants, contractors, and internal departments. Assisting with tenancy management enquiries and housing administration tasks. Maintaining housing management databases and ensuring records are up-to-date. Providing excellent customer service and responding to enquiries professionally and efficiently. What you'll need to succeed Previous experience working within a social housing, housing association, or local authority setting. Experience undertaking housing management and tenancy-related administration. Knowledge of housing compliance requirements, particularly gas servicing and electrical safety programmes. Experience processing invoices and maintaining accurate records. Excellent communication and customer service abilities. The ability to work independently and manage a varied workload. Desirable Previous experience using HomeMaster housing management software. Experience supporting allocations, tenancy management, or wider housing services functions. What you'll get in return Immediate start 4-month temporary contract initially Opportunity to gain valuable experience within a respected social housing organisation. Varied role with a mix of housing management, compliance and customer-facing responsibilities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
02/09/2026
Seasonal
Your new company An established social housing organisation is seeking an experienced Housing Services Assistant (Senior Level) to provide temporary support for a 4-month period. This is an excellent opportunity for an individual with a strong housing background who enjoys a varied role combining housing management, customer service, compliance administration and tenancy support.Working as part of a busy housing team, you will play a key role in supporting the delivery of high-quality services to tenants and residents while ensuring compliance obligations are effectively managed. Your new role Supporting the delivery of day-to-day housing management services. Processing and managing housing applications and allocations administration. Coordinating compliance activities including: Gas servicing programmes Electrical Inspection Condition Reports (EICRs) Access arrangements and compliance record management Processing invoices and maintaining accurate financial records. Liaising with tenants, contractors, and internal departments. Assisting with tenancy management enquiries and housing administration tasks. Maintaining housing management databases and ensuring records are up-to-date. Providing excellent customer service and responding to enquiries professionally and efficiently. What you'll need to succeed Previous experience working within a social housing, housing association, or local authority setting. Experience undertaking housing management and tenancy-related administration. Knowledge of housing compliance requirements, particularly gas servicing and electrical safety programmes. Experience processing invoices and maintaining accurate records. Excellent communication and customer service abilities. The ability to work independently and manage a varied workload. Desirable Previous experience using HomeMaster housing management software. Experience supporting allocations, tenancy management, or wider housing services functions. What you'll get in return Immediate start 4-month temporary contract initially Opportunity to gain valuable experience within a respected social housing organisation. Varied role with a mix of housing management, compliance and customer-facing responsibilities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Management issues must be lodged on the software system Street which is a task diary system. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
02/09/2026
Full time
Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Management issues must be lodged on the software system Street which is a task diary system. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.
01/09/2026
Full time
Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.
Belmont Recruitment are currently recruiting for experienced Housing & Tenancy Sustainment Brokers to join a specialist housing support service on an ongoing temporary basis, initially for 3 months with the potential to extend. This is an excellent opportunity for someone with a background in housing support, homelessness, tenancy sustainment, private rented sector lettings, supported housing, probation or related services, who is passionate about helping people with complex needs secure and maintain safe, stable accommodation. Working across London and Surrey, you will have a dual focus: securing suitable private rented accommodation for clients and providing ongoing tenancy sustainment support to help prevent homelessness and tenancy breakdown. You will work with individuals who may have experienced homelessness and may have additional complexities including offending histories, substance misuse, poor mental health or other vulnerabilities. Key Responsibilities Source suitable private rented accommodation for clients with multiple and complex needs. Develop and maintain positive relationships with landlords, letting agents, local authorities and housing providers. Negotiate tenancies and promote the support package available to clients to secure landlord engagement. Match clients to appropriate properties based on their needs, risks, location and support requirements. Support clients through the tenancy set-up process, including viewings, documentation, deposits, incentives and moving into their new home. Provide one-to-one, person-centred and trauma-informed tenancy sustainment support. Support clients with rent, bills, budgeting, benefits and other practical housing-related matters. Carry out regular welfare checks, tenancy visits and ongoing contact to monitor housing stability. Work proactively to address rent arrears, neighbour disputes, landlord concerns and other tenancy issues. Take early action to prevent tenancy breakdown and potential eviction. Advocate for clients and support access to grants, safeguarding services and other appropriate interventions. Work collaboratively with probation, housing teams, drug and alcohol services, mental health services and other partner agencies. Attend relevant multi-agency meetings and housing panels where required. Maintain accurate case records and ensure all activity complies with safeguarding, GDPR, lone-working and health & safety requirements. About You We are looking for someone who can demonstrate: Previous experience supporting vulnerable adults to access or sustain accommodation. Experience within housing, homelessness, supported housing, tenancy sustainment, PRS lettings, probation or a similar environment. Good knowledge of tenancy sustainment and the challenges faced by people at risk of homelessness. An understanding of landlord/tenant relationships and housing-related issues. Excellent relationship-building and negotiation skills. The ability to engage effectively with both clients and landlords. Experience working with individuals with complex needs and/or multiple vulnerabilities. A good understanding of safeguarding and risk management. Strong communication, organisation and IT skills. The ability to work independently, manage a mobile caseload and undertake community-based work. A proactive, solution-focused approach and the resilience required to work with challenging situations. A full UK driving licence and access to a vehicle would be highly desirable/essential depending on service requirements.
01/09/2026
Contract
Belmont Recruitment are currently recruiting for experienced Housing & Tenancy Sustainment Brokers to join a specialist housing support service on an ongoing temporary basis, initially for 3 months with the potential to extend. This is an excellent opportunity for someone with a background in housing support, homelessness, tenancy sustainment, private rented sector lettings, supported housing, probation or related services, who is passionate about helping people with complex needs secure and maintain safe, stable accommodation. Working across London and Surrey, you will have a dual focus: securing suitable private rented accommodation for clients and providing ongoing tenancy sustainment support to help prevent homelessness and tenancy breakdown. You will work with individuals who may have experienced homelessness and may have additional complexities including offending histories, substance misuse, poor mental health or other vulnerabilities. Key Responsibilities Source suitable private rented accommodation for clients with multiple and complex needs. Develop and maintain positive relationships with landlords, letting agents, local authorities and housing providers. Negotiate tenancies and promote the support package available to clients to secure landlord engagement. Match clients to appropriate properties based on their needs, risks, location and support requirements. Support clients through the tenancy set-up process, including viewings, documentation, deposits, incentives and moving into their new home. Provide one-to-one, person-centred and trauma-informed tenancy sustainment support. Support clients with rent, bills, budgeting, benefits and other practical housing-related matters. Carry out regular welfare checks, tenancy visits and ongoing contact to monitor housing stability. Work proactively to address rent arrears, neighbour disputes, landlord concerns and other tenancy issues. Take early action to prevent tenancy breakdown and potential eviction. Advocate for clients and support access to grants, safeguarding services and other appropriate interventions. Work collaboratively with probation, housing teams, drug and alcohol services, mental health services and other partner agencies. Attend relevant multi-agency meetings and housing panels where required. Maintain accurate case records and ensure all activity complies with safeguarding, GDPR, lone-working and health & safety requirements. About You We are looking for someone who can demonstrate: Previous experience supporting vulnerable adults to access or sustain accommodation. Experience within housing, homelessness, supported housing, tenancy sustainment, PRS lettings, probation or a similar environment. Good knowledge of tenancy sustainment and the challenges faced by people at risk of homelessness. An understanding of landlord/tenant relationships and housing-related issues. Excellent relationship-building and negotiation skills. The ability to engage effectively with both clients and landlords. Experience working with individuals with complex needs and/or multiple vulnerabilities. A good understanding of safeguarding and risk management. Strong communication, organisation and IT skills. The ability to work independently, manage a mobile caseload and undertake community-based work. A proactive, solution-focused approach and the resilience required to work with challenging situations. A full UK driving licence and access to a vehicle would be highly desirable/essential depending on service requirements.
Your new company We are currently recruiting for two temporary positions with a well-established Housing Association in Glasgow. These roles will provide vital support across both housing management and maintenance functions, making them ideal for candidates with broad housing association experience. Your new role Housing Services/Repairs Assistant Senior Housing Services/Repairs Assistant Key Responsibilities Supporting the delivery of day-to-day housing management services. Assisting with compliance, including gas servicing, electrical inspections and safety certification records. Raising and processing invoices and maintaining accurate records. Supporting repairs and maintenance activities and liaising with contractors where required. Assisting with housing applications, allocations and general tenancy administration. Updating and maintaining housing management systems and databases. Responding to tenant enquiries and providing excellent customer service. Supporting the wider housing team with a range of operational and administrative tasks. Ensuring all records are maintained accurately and in line with organisational policies and compliance requirements. What you'll need to succeed Previous experience working within a Housing Association, Local Authority or social housing environment. Knowledge of housing management processes and compliance requirements. Experience dealing with repairs, maintenance administration or contractor liaison. Strong organisational and administrative skills with excellent attention to detail. The ability to manage competing priorities within a busy team environment. Excellent communication and customer service skills. Desirable Previous experience using HomeMaster. Experience supporting both maintenance and housing management functions. Knowledge of housing compliance processes including gas and electrical servicing programmes. What you'll get in return Immediate start available. 4-month temporary contract. Opportunity to gain experience within a respected social housing organisation. Varied and rewarding role supporting both tenants and housing services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/09/2026
Seasonal
Your new company We are currently recruiting for two temporary positions with a well-established Housing Association in Glasgow. These roles will provide vital support across both housing management and maintenance functions, making them ideal for candidates with broad housing association experience. Your new role Housing Services/Repairs Assistant Senior Housing Services/Repairs Assistant Key Responsibilities Supporting the delivery of day-to-day housing management services. Assisting with compliance, including gas servicing, electrical inspections and safety certification records. Raising and processing invoices and maintaining accurate records. Supporting repairs and maintenance activities and liaising with contractors where required. Assisting with housing applications, allocations and general tenancy administration. Updating and maintaining housing management systems and databases. Responding to tenant enquiries and providing excellent customer service. Supporting the wider housing team with a range of operational and administrative tasks. Ensuring all records are maintained accurately and in line with organisational policies and compliance requirements. What you'll need to succeed Previous experience working within a Housing Association, Local Authority or social housing environment. Knowledge of housing management processes and compliance requirements. Experience dealing with repairs, maintenance administration or contractor liaison. Strong organisational and administrative skills with excellent attention to detail. The ability to manage competing priorities within a busy team environment. Excellent communication and customer service skills. Desirable Previous experience using HomeMaster. Experience supporting both maintenance and housing management functions. Knowledge of housing compliance processes including gas and electrical servicing programmes. What you'll get in return Immediate start available. 4-month temporary contract. Opportunity to gain experience within a respected social housing organisation. Varied and rewarding role supporting both tenants and housing services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.
01/09/2026
Full time
Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in London. What the Job Will be doing Acting as the first point of contact for residents, responding to housing enquiries via telephone, email and face-to-face. Supporting Housing Officers and Housing Managers with the day-to-day management of tenancies and properties. Maintaining accurate tenancy, resident and property records on housing management systems. Processing tenancy changes including assignments, successions, mutual exchanges and changes in household circumstances. Supporting tenancy sign-ups, welcome visits and preparing tenancy documentation. Raising repairs, monitoring outstanding works and liaising with contractors, residents and internal teams. Assisting residents with enquiries relating to rent, repairs, anti-social behaviour, estate services and tenancy management. Supporting rent account enquiries and referring residents to specialist support services where appropriate. Preparing letters, notices, reports and other housing management correspondence. Arranging appointments, property inspections, meetings and home visits for the housing team. Supporting the management of complaints and ensuring residents receive timely updates. Monitoring shared inboxes and ensuring enquiries are allocated and progressed within service standards. Working with colleagues and partner agencies to support vulnerable residents and promote tenancy sustainment. Providing general administrative support to ensure an efficient and customer-focused housing service. What You Will Need Previous experience working in Housing, Property Management, Customer Services or a similar resident-facing role. Good understanding of social housing and tenancy management services. Excellent customer service and communication skills. Experience dealing with sensitive, complex or challenging enquiries. Strong organisational skills with the ability to manage competing priorities. Good written communication skills and attention to detail. Experience using housing management systems and Microsoft Office. Ability to work collaboratively with colleagues, contractors and external agencies. A proactive, organised and solution-focused approach. Understanding of safeguarding, equality, confidentiality and data protection. Experience working for a Housing Association, Local Authority or Housing Company. Knowledge of tenancy management, rent accounts, repairs and anti-social behaviour processes.
