Project Manager Retrofit / SHDF Location: Clacton on Sea, Essex Salary: £60,000 £70,000 + Excellent Benefits The Company We are partnering with a leading UK main contractor with a turnover exceeding £700 million and a strong national presence. Over the past 25 years, the business has built long-standing client relationships, resulting in a substantial secured order book and a strong pipeline of projects nationwide. This opportunity sits within a well-established business unit operating across London and the South, delivering a wide range of refurbishment, remediation, retrofit, and building safety projects across both the public and private sectors. Their client base includes local authorities and housing associations, with projects spanning residential, student accommodation, and regeneration schemes. The business is led by a highly experienced senior leadership team with a proven track record of delivering complex, high-quality projects. The Role Our client is seeking an experienced Project Manager to deliver a Social Housing Decarbonisation Fund (SHDF) retrofit project based in Essex. This is a council-led scheme focused on retrofit and energy efficiency improvements, requiring strong organisational and technical capabilities. You will take full ownership of project delivery, ensuring works are completed safely, on programme, within budget, and to the highest quality standards. Key Responsibilities Full lifecycle management of an SHDF retrofit project Leading and coordinating site teams, including Site Managers and Resident Liaison Officers (RLOs) Managing project programmes using tools such as MS Project Overseeing reporting, trackers, and project documentation Ensuring compliance with health & safety and regulatory standards Acting as the main point of contact for clients (local authority), residents, and stakeholders Monitoring progress and reporting to senior leadership Managing subcontractors and driving high-quality delivery Utilising document control systems such as 4Projects (4P) About You Proven experience operating as a Project Manager within construction Strong background in refurbishment, retrofit, or social housing projects (SHDF experience desirable) Excellent leadership and team management skills Strong commercial awareness and programme management ability Proficient in MS Project and reporting tools Effective communicator with strong stakeholder management skills Detail-oriented with a proactive, solutions-focused mindset What s on Offer Competitive salary of £60,000 £70,000 Company car or £5,200 car allowance Private medical insurance Pension scheme Generous annual leave Performance-related bonus Ongoing professional development and career progression Opportunity to deliver high-impact sustainability and decarbonisation projects
17/10/2026
Full time
Project Manager Retrofit / SHDF Location: Clacton on Sea, Essex Salary: £60,000 £70,000 + Excellent Benefits The Company We are partnering with a leading UK main contractor with a turnover exceeding £700 million and a strong national presence. Over the past 25 years, the business has built long-standing client relationships, resulting in a substantial secured order book and a strong pipeline of projects nationwide. This opportunity sits within a well-established business unit operating across London and the South, delivering a wide range of refurbishment, remediation, retrofit, and building safety projects across both the public and private sectors. Their client base includes local authorities and housing associations, with projects spanning residential, student accommodation, and regeneration schemes. The business is led by a highly experienced senior leadership team with a proven track record of delivering complex, high-quality projects. The Role Our client is seeking an experienced Project Manager to deliver a Social Housing Decarbonisation Fund (SHDF) retrofit project based in Essex. This is a council-led scheme focused on retrofit and energy efficiency improvements, requiring strong organisational and technical capabilities. You will take full ownership of project delivery, ensuring works are completed safely, on programme, within budget, and to the highest quality standards. Key Responsibilities Full lifecycle management of an SHDF retrofit project Leading and coordinating site teams, including Site Managers and Resident Liaison Officers (RLOs) Managing project programmes using tools such as MS Project Overseeing reporting, trackers, and project documentation Ensuring compliance with health & safety and regulatory standards Acting as the main point of contact for clients (local authority), residents, and stakeholders Monitoring progress and reporting to senior leadership Managing subcontractors and driving high-quality delivery Utilising document control systems such as 4Projects (4P) About You Proven experience operating as a Project Manager within construction Strong background in refurbishment, retrofit, or social housing projects (SHDF experience desirable) Excellent leadership and team management skills Strong commercial awareness and programme management ability Proficient in MS Project and reporting tools Effective communicator with strong stakeholder management skills Detail-oriented with a proactive, solutions-focused mindset What s on Offer Competitive salary of £60,000 £70,000 Company car or £5,200 car allowance Private medical insurance Pension scheme Generous annual leave Performance-related bonus Ongoing professional development and career progression Opportunity to deliver high-impact sustainability and decarbonisation projects
Job Description - Resident Liaison Officer (RLO) Location: Westminster and surrounding areas Contract: Temporary to Permanent Salary: Up to 34,000 basic + 4,560 car allowance Total Package: 38,560 About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas. The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes. Liaise with residents to arrange access, appointments and communicate work schedules. Explain the refurbishment process, timescales and any potential disruption. Manage resident queries, complaints and concerns professionally and promptly. Build positive relationships with residents, contractors and site teams. Carry out property visits and keep residents updated on progress. Maintain accurate records of resident communications, appointments and feedback. Support the project team in resolving issues and ensuring works are completed to a high standard. Ensure residents are treated with respect and kept informed throughout the refurbishment process. Essential Requirements Direct experience as a Resident Liaison Officer within social housing. Previous, hands-on experience supporting kitchen and bathroom refurbishment programmes - this is essential. Excellent communication and customer service skills. Experience dealing with resident concerns, complaints and access issues. Strong organisational skills and the ability to manage multiple properties and appointments. A professional, approachable and proactive attitude. What's on Offer? Temporary-to-permanent opportunity. Basic salary of up to 34,000. Additional 4,560 car allowance. Total annual package of 38,560. The opportunity to work on social housing refurbishment programmes across Westminster and the surrounding areas. Please note: Candidates must have direct kitchen and bathroom refurbishment experience alongside a background in resident liaison within social housing. Applications without this specific experience will not be considered.
17/10/2026
Contract
Job Description - Resident Liaison Officer (RLO) Location: Westminster and surrounding areas Contract: Temporary to Permanent Salary: Up to 34,000 basic + 4,560 car allowance Total Package: 38,560 About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a team delivering kitchen and bathroom refurbishment works across social housing properties in Westminster and the surrounding areas. The successful candidate will be responsible for acting as the main point of contact between residents, contractors and the project team, ensuring refurbishment works are communicated clearly and carried out with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout kitchen and bathroom refurbishment programmes. Liaise with residents to arrange access, appointments and communicate work schedules. Explain the refurbishment process, timescales and any potential disruption. Manage resident queries, complaints and concerns professionally and promptly. Build positive relationships with residents, contractors and site teams. Carry out property visits and keep residents updated on progress. Maintain accurate records of resident communications, appointments and feedback. Support the project team in resolving issues and ensuring works are completed to a high standard. Ensure residents are treated with respect and kept informed throughout the refurbishment process. Essential Requirements Direct experience as a Resident Liaison Officer within social housing. Previous, hands-on experience supporting kitchen and bathroom refurbishment programmes - this is essential. Excellent communication and customer service skills. Experience dealing with resident concerns, complaints and access issues. Strong organisational skills and the ability to manage multiple properties and appointments. A professional, approachable and proactive attitude. What's on Offer? Temporary-to-permanent opportunity. Basic salary of up to 34,000. Additional 4,560 car allowance. Total annual package of 38,560. The opportunity to work on social housing refurbishment programmes across Westminster and the surrounding areas. Please note: Candidates must have direct kitchen and bathroom refurbishment experience alongside a background in resident liaison within social housing. Applications without this specific experience will not be considered.
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
15/10/2026
Full time
We're looking for a motivated and capable individual to join as a Resident Liaison Officer . At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they are proud to live, with residents at the heart of everything we do. Reporting to the Resident Liaison Team Leaders (Direct Services) , you'll be the main point of contact for residents while maintenance works and projects are being delivered. You'll work closely with residents, contractors, the Complaints Resolution Team and other internal teams to help shape services, identify individual requirements and maintain a high standard of customer care. Your day-to-day responsibilities will include: • Acting as the primary point of contact for residents having work carried out to their homes, estates or communal areas, including attending pre-work surveys where required. • Preparing and providing residents with clear pre-works information, while maintaining regular and effective communication throughout the works. • Organising, delivering and attending resident meetings, consultation activities, working parties, forums and focus groups. • Managing complaints, including undertaking visits or investigations, and working with the Complaints Resolution Team to prepare responses and capture lessons learned. • Analysing performance information and customer satisfaction feedback, preparing reports and presenting KPIs and other relevant data. You'll also contribute to continuous improvement by listening to resident feedback, identifying trends and learning points, supporting resident involvement and helping to improve the quality and effectiveness of our services. This role is based at our Croydon - Tramshed office , with the option to work in a hybrid way where appropriate and as agreed with your manager. The role will also require the ability to undertake site visits. About the team You'll be part of our Direct Services Resident Liaison team, working together to ensure residents are well informed, listened to and supported throughout the delivery of maintenance works and projects. The team collaborates closely with colleagues across Asset Management, Direct Services, Complaints Resolution and the wider organisation, as well as contractors and supply-chain partners, to support effective service delivery and provide residents with a consistently high standard of customer care. About Us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
The Role We are looking for an experienced Resident Liaison Officer to support the delivery of Wandle Housing Association's Retrofit Programme across Croydon and surrounding areas . This role will focus on scattered housing properties , where residents remain in their homes while energy efficiency and sustainability improvement works are carried out. As the Resident Liaison Officer, you will be the key point of contact for residents, ensuring they are fully informed, supported and engaged throughout the programme. You will explain the scope of works, coordinate appointments and access, provide regular updates on project progress, and help resolve any issues or concerns. Working closely with Site Managers, Project Teams and Wandle stakeholders, you will play a key role in delivering a positive customer experience whilst supporting the successful completion of the retrofit programme. Our head office is based in Stratford, some travel to this location may be required. What You'll Deliver Act as the primary point of contact for residents before, during and after retrofit works are completed. Build positive relationships with residents through clear, consistent and professional communication. Arrange resident consultations, appointments and property access to support programme delivery. Provide residents with information relating to planned energy efficiency improvements and project timelines. Liaise with Site Managers, Project Teams and client representatives to ensure resident needs are addressed promptly. Manage resident enquiries, concerns and complaints, ensuring issues are resolved effectively. Maintain accurate records of resident contact, access arrangements, vulnerabilities, complaints and feedback. Produce and distribute resident communications including letters, newsletters and programme updates. Attend resident meetings, community engagement events and pre-start consultations where required. Identify and help overcome barriers to access or communication that may impact project delivery. Support the achievement of customer satisfaction targets and project KPIs through excellent resident engagement. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing, planned maintenance, retrofit, refurbishment or construction environments. Experience working on occupied properties and customer-focused projects. Excellent communication and interpersonal skills with the ability to build trust and confidence with residents. Strong customer service, complaint handling and conflict resolution skills. Highly organised with the ability to manage multiple priorities across a dispersed geographical area. Confident using Microsoft Office applications including Outlook, Word and Excel. Professional, empathetic and customer-focused approach. Able to work independently while collaborating effectively with operational teams. Full UK driving licence required. What We Offer Salary up to 35,000 per annum , depending on experience. Performance-related bonus. Company vehicle and fuel card (business use) or car allowance. Pension scheme, medical scheme options and life assurance. 25 days annual leave plus bank holidays. Perkbox benefits and wellbeing support. 24/7 GP referral and wellbeing service. 1 paid volunteer day per year. 2,000 refer-a-friend bonus after probation. Why Axis? Joining Axis means becoming part of a national organisation delivering essential services to local communities. We are committed to providing excellent customer experiences, delivering high-quality projects and creating opportunities for our people to develop and grow their careers. Our Commitment to Inclusion Many Faces, One Axis CLC. We value diversity and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.
14/10/2026
Full time
The Role We are looking for an experienced Resident Liaison Officer to support the delivery of Wandle Housing Association's Retrofit Programme across Croydon and surrounding areas . This role will focus on scattered housing properties , where residents remain in their homes while energy efficiency and sustainability improvement works are carried out. As the Resident Liaison Officer, you will be the key point of contact for residents, ensuring they are fully informed, supported and engaged throughout the programme. You will explain the scope of works, coordinate appointments and access, provide regular updates on project progress, and help resolve any issues or concerns. Working closely with Site Managers, Project Teams and Wandle stakeholders, you will play a key role in delivering a positive customer experience whilst supporting the successful completion of the retrofit programme. Our head office is based in Stratford, some travel to this location may be required. What You'll Deliver Act as the primary point of contact for residents before, during and after retrofit works are completed. Build positive relationships with residents through clear, consistent and professional communication. Arrange resident consultations, appointments and property access to support programme delivery. Provide residents with information relating to planned energy efficiency improvements and project timelines. Liaise with Site Managers, Project Teams and client representatives to ensure resident needs are addressed promptly. Manage resident enquiries, concerns and complaints, ensuring issues are resolved effectively. Maintain accurate records of resident contact, access arrangements, vulnerabilities, complaints and feedback. Produce and distribute resident communications including letters, newsletters and programme updates. Attend resident meetings, community engagement events and pre-start consultations where required. Identify and help overcome barriers to access or communication that may impact project delivery. Support the achievement of customer satisfaction targets and project KPIs through excellent resident engagement. About You Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within social housing, planned maintenance, retrofit, refurbishment or construction environments. Experience working on occupied properties and customer-focused projects. Excellent communication and interpersonal skills with the ability to build trust and confidence with residents. Strong customer service, complaint handling and conflict resolution skills. Highly organised with the ability to manage multiple priorities across a dispersed geographical area. Confident using Microsoft Office applications including Outlook, Word and Excel. Professional, empathetic and customer-focused approach. Able to work independently while collaborating effectively with operational teams. Full UK driving licence required. What We Offer Salary up to 35,000 per annum , depending on experience. Performance-related bonus. Company vehicle and fuel card (business use) or car allowance. Pension scheme, medical scheme options and life assurance. 25 days annual leave plus bank holidays. Perkbox benefits and wellbeing support. 24/7 GP referral and wellbeing service. 1 paid volunteer day per year. 2,000 refer-a-friend bonus after probation. Why Axis? Joining Axis means becoming part of a national organisation delivering essential services to local communities. We are committed to providing excellent customer experiences, delivering high-quality projects and creating opportunities for our people to develop and grow their careers. Our Commitment to Inclusion Many Faces, One Axis CLC. We value diversity and are proud to be an equal opportunities employer. If you require any reasonable adjustments during the recruitment process, please let us know.
Resident Liaison Officer (RLO) Kitchen & Bathroom Works Location: NW10 and surrounding areas Salary: £32,000 £34,000 £4,560 car allowance Contract: Temp-to-Perm Start: Immediate We are currently looking for an experienced Resident Liaison Officer to join a kitchen and bathroom contract covering NW10 and the surrounding areas. This is a temp-to-perm opportunity, ideal for someone with experience in social housing, planned maintenance or kitchen and bathroom refurbishment projects. Key Responsibilities: Act as the main point of contact for residents throughout the works. Coordinate access and appointments with tenants and site teams. Keep residents informed of project progress and any potential disruption. Handle resident queries and resolve issues professionally. Build positive relationships with residents, contractors and clients. Support the smooth delivery of the works programme. Requirements: Previous experience as a Resident Liaison Officer within social housing or planned works. Experience working on kitchen and bathroom programmes would be advantageous. Excellent communication and organisational skills. Full UK driving licence and access to your own vehicle. What's on offer? Permanent salary of £32,000 £34,000, depending on experience. £4,560 annual car allowance. Temp-to-perm opportunity with an immediate start available. Opportunity to join an established team on an ongoing refurbishment programme. If you're an experienced RLO looking for your next opportunity, please get in touch to find out more.
14/10/2026
Seasonal
Resident Liaison Officer (RLO) Kitchen & Bathroom Works Location: NW10 and surrounding areas Salary: £32,000 £34,000 £4,560 car allowance Contract: Temp-to-Perm Start: Immediate We are currently looking for an experienced Resident Liaison Officer to join a kitchen and bathroom contract covering NW10 and the surrounding areas. This is a temp-to-perm opportunity, ideal for someone with experience in social housing, planned maintenance or kitchen and bathroom refurbishment projects. Key Responsibilities: Act as the main point of contact for residents throughout the works. Coordinate access and appointments with tenants and site teams. Keep residents informed of project progress and any potential disruption. Handle resident queries and resolve issues professionally. Build positive relationships with residents, contractors and clients. Support the smooth delivery of the works programme. Requirements: Previous experience as a Resident Liaison Officer within social housing or planned works. Experience working on kitchen and bathroom programmes would be advantageous. Excellent communication and organisational skills. Full UK driving licence and access to your own vehicle. What's on offer? Permanent salary of £32,000 £34,000, depending on experience. £4,560 annual car allowance. Temp-to-perm opportunity with an immediate start available. Opportunity to join an established team on an ongoing refurbishment programme. If you're an experienced RLO looking for your next opportunity, please get in touch to find out more.
Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.
08/10/2026
Full time
Resident Liaison Officer (RLO) SHDF Retrofit Scheme Resident Liaison Officer RLO Tenant Liaison Social Housing Decarbonisation SHDF EWI Job Title: Resident Liaison Officer (RLO) Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield . Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) , you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes . Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London . How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella , click APPLY NOW with your updated CV for an immediate review.
I am currently in need of 2 Resident Liaison Officers for a London Housing Contractor. The projects they are undertaking are a mixture of internal and external works within various London Councils such as Hackney, Islington, Redbridge, Sutton and Hammersmith as well as private housing association clients. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive basic salary plus vehicle with the position looking to start ASAP but the client is happy to wait if the candidate has a notice period. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
08/10/2026
Full time
I am currently in need of 2 Resident Liaison Officers for a London Housing Contractor. The projects they are undertaking are a mixture of internal and external works within various London Councils such as Hackney, Islington, Redbridge, Sutton and Hammersmith as well as private housing association clients. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive basic salary plus vehicle with the position looking to start ASAP but the client is happy to wait if the candidate has a notice period. If you are keen to get more details on the position please send me a copy of your CV to (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Resident Liaison Officer (RLO) Green Energy & Retrofit Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organisation: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back!
07/10/2026
Full time
Resident Liaison Officer (RLO) Green Energy & Retrofit Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation Location: Mitcham, South London (Local Estate Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham . This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people. Why You ll Love Working Here: Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments. Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families. Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls. Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground. What You ll Be Doing: Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence. Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track. Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy. Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand. What We re Looking For: Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications. Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly. Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch. Organisation: Comfort keeping accurate communication logs and managing daily appointments efficiently. Ready to Join the Team If you're an experienced Resident Liaison Officer ready for a rewarding contract in Mitcham with a team that has your back, hit APPLY NOW with your updated CV for an immediate call back!
Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including externals works, EWI, Retrofit, roofing works for housing associations, ALMOs, and local councils. You must have delivered these types of projects for a leading social housing refurbishment contractor and be able to use MS Project to be considered. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contracts Manager Responsibilities: Manage multiple social housing construction and refurbishment projects Lead and support Site Managers, delivery teams and subcontractors Monitor programmes, resources, budgets, risks and project performance Ensure compliance with JCT contracts, specifications and client requirements Maintain high standards of health & safety, including CDM, RAMS and Construction Phase Plans Carry out regular site visits and progress meetings Oversee quality, compliance and environmental standards across projects Build strong relationships with clients, consultants and key stakeholders Provide accurate project, programme and performance reporting Identify risks and delays and implement effective mitigation plans Support the recruitment and development of Site Managers and operational teams Drive continuous improvement and excellent customer satisfaction Senior Contracts Manager Experience: Extensive social housing construction or refurbishment experience Strong knowledge of JCT contracts and contract administration Proven experience managing Site Managers, subcontractors and multiple projects Good commercial awareness and understanding of project costs Strong knowledge of health & safety legislation and CDM regulations Excellent client and stakeholder management skills Strong programme, risk and resource management capabilities Excellent IT skills, including Microsoft Office and Project A proactive, organised and solutions-focused approach MS Project - Essential Senior Contract Manager Salary & Package: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.
07/10/2026
Full time
Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including externals works, EWI, Retrofit, roofing works for housing associations, ALMOs, and local councils. You must have delivered these types of projects for a leading social housing refurbishment contractor and be able to use MS Project to be considered. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contracts Manager Responsibilities: Manage multiple social housing construction and refurbishment projects Lead and support Site Managers, delivery teams and subcontractors Monitor programmes, resources, budgets, risks and project performance Ensure compliance with JCT contracts, specifications and client requirements Maintain high standards of health & safety, including CDM, RAMS and Construction Phase Plans Carry out regular site visits and progress meetings Oversee quality, compliance and environmental standards across projects Build strong relationships with clients, consultants and key stakeholders Provide accurate project, programme and performance reporting Identify risks and delays and implement effective mitigation plans Support the recruitment and development of Site Managers and operational teams Drive continuous improvement and excellent customer satisfaction Senior Contracts Manager Experience: Extensive social housing construction or refurbishment experience Strong knowledge of JCT contracts and contract administration Proven experience managing Site Managers, subcontractors and multiple projects Good commercial awareness and understanding of project costs Strong knowledge of health & safety legislation and CDM regulations Excellent client and stakeholder management skills Strong programme, risk and resource management capabilities Excellent IT skills, including Microsoft Office and Project A proactive, organised and solutions-focused approach MS Project - Essential Senior Contract Manager Salary & Package: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.
Customer Liaison Officer Location: London (with Travel across MTVH regions as required) Salary: £37,732 £39,717 per annum Reporting to: Customer Liaison Lead Contract: Full Time Make a Difference Where It Matters Most At MTVH, the safety of our customers is our number one priority. We are looking for a passionate and customer-focused Customer Liaison Officer to join our Building Safety team and play a key role in delivering building safety programmes that protect our residents and communities. This is an exciting opportunity to join a newly established team where you will act as the voice of the customer, ensuring residents are informed, supported and engaged throughout intrusive surveys, interim safety measures and remedial works programmes. You'll help shape how we communicate with customers while delivering an exceptional customer experience. What You'll Be Doing As a Customer Liaison Officer, you will: Lead communications with residents regarding building safety surveys and remedial works programmes. Act as the key point of contact between customers, Customer Services, surveyors and other internal teams. Manage customer enquiries, complaints and concerns, ensuring issues are resolved promptly and effectively. Produce regular customer communications and site updates. Support project teams in securing access to residents' homes to facilitate essential works. Build an understanding of residents' individual needs and vulnerabilities to deliver tailored support. Coordinate responses to enquiries from MPs and Councillors. Track, monitor and report on customer communications and customer satisfaction. Support continuous improvement initiatives to enhance the customer experience and service delivery. What We're Looking For We're seeking someone who is passionate about customer service and can build trust and confidence with residents during potentially challenging projects. You will have: Experience delivering exceptional customer service. Strong communication and presentation skills. Experience managing customer enquiries and complaints. Excellent organisational and prioritisation skills. Strong attention to detail and administration skills. Good understanding of tenancy, leasehold management and the Section 20 consultation process. Confidence working collaboratively with a wide range of stakeholders. Strong IT skills, including Microsoft Office applications. A proactive approach to problem solving and continuous improvement. Living Our MTVH Values At MTVH, our values guide everything we do: Care You put residents first, showing empathy, respect and understanding, particularly when supporting vulnerable customers. Dare You are confident making decisions, solving problems and challenging the status quo to improve services and customer outcomes. Collaborate You work effectively with colleagues, contractors, surveyors and stakeholders to achieve shared goals and deliver an excellent customer experience. Own You take responsibility for your work, follow through on commitments and ensure customer enquiries and complaints are resolved successfully Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England. Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable. MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives. In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging. These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. Phone: (phone number removed) Email: (url removed)
07/10/2026
Seasonal
Customer Liaison Officer Location: London (with Travel across MTVH regions as required) Salary: £37,732 £39,717 per annum Reporting to: Customer Liaison Lead Contract: Full Time Make a Difference Where It Matters Most At MTVH, the safety of our customers is our number one priority. We are looking for a passionate and customer-focused Customer Liaison Officer to join our Building Safety team and play a key role in delivering building safety programmes that protect our residents and communities. This is an exciting opportunity to join a newly established team where you will act as the voice of the customer, ensuring residents are informed, supported and engaged throughout intrusive surveys, interim safety measures and remedial works programmes. You'll help shape how we communicate with customers while delivering an exceptional customer experience. What You'll Be Doing As a Customer Liaison Officer, you will: Lead communications with residents regarding building safety surveys and remedial works programmes. Act as the key point of contact between customers, Customer Services, surveyors and other internal teams. Manage customer enquiries, complaints and concerns, ensuring issues are resolved promptly and effectively. Produce regular customer communications and site updates. Support project teams in securing access to residents' homes to facilitate essential works. Build an understanding of residents' individual needs and vulnerabilities to deliver tailored support. Coordinate responses to enquiries from MPs and Councillors. Track, monitor and report on customer communications and customer satisfaction. Support continuous improvement initiatives to enhance the customer experience and service delivery. What We're Looking For We're seeking someone who is passionate about customer service and can build trust and confidence with residents during potentially challenging projects. You will have: Experience delivering exceptional customer service. Strong communication and presentation skills. Experience managing customer enquiries and complaints. Excellent organisational and prioritisation skills. Strong attention to detail and administration skills. Good understanding of tenancy, leasehold management and the Section 20 consultation process. Confidence working collaboratively with a wide range of stakeholders. Strong IT skills, including Microsoft Office applications. A proactive approach to problem solving and continuous improvement. Living Our MTVH Values At MTVH, our values guide everything we do: Care You put residents first, showing empathy, respect and understanding, particularly when supporting vulnerable customers. Dare You are confident making decisions, solving problems and challenging the status quo to improve services and customer outcomes. Collaborate You work effectively with colleagues, contractors, surveyors and stakeholders to achieve shared goals and deliver an excellent customer experience. Own You take responsibility for your work, follow through on commitments and ensure customer enquiries and complaints are resolved successfully Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England. Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable. MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives. In line with the MTVH 2030 strategy ? Your Home, Your Service, Your Future ? diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging. These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day. We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. Phone: (phone number removed) Email: (url removed)
Location: London (travel to sites required) Salary: £46,586 - £52,052 per annum + benefits Job Type: Permanent, Full Time Sector: Social Housing - Fire Safety & Building Safety Compliance The Role Braxfield Recruitment is working with a leading housing association, to appoint a Fire Safety Officer to their fire safety team to provide oversight that fire and building safety duties are being met across a diverse portfolio of tenures and property types. You'll provide advice, support to duty holders and operational teams, and take professional responsibility for the assurance you give. Working with a high level of autonomy, you'll help strengthen fire safety capability across the organisation and contribute to the design of future standards and systems, guided by senior fire safety leads. What You'll Be Doing Supporting duty holders to maintain compliance, including the requirements for higher-risk buildings (HRBs), and informing them of upcoming legislative and regulatory changes. Assuring the quality of fire risk assessments, and the completion of both immediate and planned FRA actions. Monitoring building safety case files, checking the quality and relevance of the information held and that it is kept up to date. Assuring contractor competency and accreditation on fire safety projects, and carrying out QA checks on completed works for suitability and compliance with fire standards. Assuring routine inspection regimes, works completion and resident liaison and communication on fire safety matters. Supporting and challenging teams across repairs, housing, planned investment, development, asset management and customer services to embed consistent, proportionate fire risk reduction. Challenging systems and processes that underpin the fire safety risk management framework, and escalating concerns to senior fire safety leads. What You'll Need A Fire Safety Level 3 qualification or equivalent. A NEBOSH Fire Safety Certificate or equivalent. A demonstrable understanding of fire safety and its application in social housing, building construction, repairs, inspection and maintenance. Excellent communication skills, with the ability to engage effectively with all levels of an organisation. Strong interpersonal and influencing skills, building relationships with stakeholders, duty holders and external agencies. A can-do, solution-focused attitude with proven problem-solving skills. Experience of keeping accurate compliance records, including data logging and numeric and photographic records, in a digital environment. The ability to travel and a full UK driving licence. Desirable Experience in a construction, building or facilities management environment, ideally within social housing or residential management. Knowledge and experience of fire risk assessment methodology, audit and the legislation surrounding fire safety. A good understanding of how fire systems work in building assets, and of fire safety risk management systems in a large organisation. Experience working with government bodies and regulators on fire safety matters. Package £46,586 - £52,052 per annum, dependent on experience, plus benefits. Permanent, full-time role. A high-profile role with real autonomy and the chance to shape fire safety standards. How to Apply To apply for this role, or to arrange a confidential discussion, please contact Braxfield Recruitment. We look forward to hearing from you.
07/10/2026
Full time
Location: London (travel to sites required) Salary: £46,586 - £52,052 per annum + benefits Job Type: Permanent, Full Time Sector: Social Housing - Fire Safety & Building Safety Compliance The Role Braxfield Recruitment is working with a leading housing association, to appoint a Fire Safety Officer to their fire safety team to provide oversight that fire and building safety duties are being met across a diverse portfolio of tenures and property types. You'll provide advice, support to duty holders and operational teams, and take professional responsibility for the assurance you give. Working with a high level of autonomy, you'll help strengthen fire safety capability across the organisation and contribute to the design of future standards and systems, guided by senior fire safety leads. What You'll Be Doing Supporting duty holders to maintain compliance, including the requirements for higher-risk buildings (HRBs), and informing them of upcoming legislative and regulatory changes. Assuring the quality of fire risk assessments, and the completion of both immediate and planned FRA actions. Monitoring building safety case files, checking the quality and relevance of the information held and that it is kept up to date. Assuring contractor competency and accreditation on fire safety projects, and carrying out QA checks on completed works for suitability and compliance with fire standards. Assuring routine inspection regimes, works completion and resident liaison and communication on fire safety matters. Supporting and challenging teams across repairs, housing, planned investment, development, asset management and customer services to embed consistent, proportionate fire risk reduction. Challenging systems and processes that underpin the fire safety risk management framework, and escalating concerns to senior fire safety leads. What You'll Need A Fire Safety Level 3 qualification or equivalent. A NEBOSH Fire Safety Certificate or equivalent. A demonstrable understanding of fire safety and its application in social housing, building construction, repairs, inspection and maintenance. Excellent communication skills, with the ability to engage effectively with all levels of an organisation. Strong interpersonal and influencing skills, building relationships with stakeholders, duty holders and external agencies. A can-do, solution-focused attitude with proven problem-solving skills. Experience of keeping accurate compliance records, including data logging and numeric and photographic records, in a digital environment. The ability to travel and a full UK driving licence. Desirable Experience in a construction, building or facilities management environment, ideally within social housing or residential management. Knowledge and experience of fire risk assessment methodology, audit and the legislation surrounding fire safety. A good understanding of how fire systems work in building assets, and of fire safety risk management systems in a large organisation. Experience working with government bodies and regulators on fire safety matters. Package £46,586 - £52,052 per annum, dependent on experience, plus benefits. Permanent, full-time role. A high-profile role with real autonomy and the chance to shape fire safety standards. How to Apply To apply for this role, or to arrange a confidential discussion, please contact Braxfield Recruitment. We look forward to hearing from you.
Senior Contract Manager - Social Housing Refurbishment Externals Ealing £75K - £85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including externals works, EWI, Retrofit, roofing works for housing associations, ALMOs, and local councils. You must have delivered these types of projects for a leading social housing refurbishment contractor and be able to use MS Project to be considered. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contracts Manager Responsibilities: Manage multiple social housing construction and refurbishment projects Lead and support Site Managers, delivery teams and subcontractors Monitor programmes, resources, budgets, risks and project performance Ensure compliance with JCT contracts, specifications and client requirements Maintain high standards of health & safety, including CDM, RAMS and Construction Phase Plans Carry out regular site visits and progress meetings Oversee quality, compliance and environmental standards across projects Build strong relationships with clients, consultants and key stakeholders Provide accurate project, programme and performance reporting Identify risks and delays and implement effective mitigation plans Support the recruitment and development of Site Managers and operational teams Drive continuous improvement and excellent customer satisfaction Senior Contracts Manager Experience: Extensive social housing construction or refurbishment experience Strong knowledge of JCT contracts and contract administration Proven experience managing Site Managers, subcontractors and multiple projects Good commercial awareness and understanding of project costs Strong knowledge of health & safety legislation and CDM regulations Excellent client and stakeholder management skills Strong programme, risk and resource management capabilities Excellent IT skills, including Microsoft Office and Project A proactive, organised and solutions-focused approach MS Project - Essential Senior Contract Manager Salary & Package: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £85,000 + Car/Allowance + Benefits.
07/10/2026
Full time
Senior Contract Manager - Social Housing Refurbishment Externals Ealing £75K - £85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including externals works, EWI, Retrofit, roofing works for housing associations, ALMOs, and local councils. You must have delivered these types of projects for a leading social housing refurbishment contractor and be able to use MS Project to be considered. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contracts Manager Responsibilities: Manage multiple social housing construction and refurbishment projects Lead and support Site Managers, delivery teams and subcontractors Monitor programmes, resources, budgets, risks and project performance Ensure compliance with JCT contracts, specifications and client requirements Maintain high standards of health & safety, including CDM, RAMS and Construction Phase Plans Carry out regular site visits and progress meetings Oversee quality, compliance and environmental standards across projects Build strong relationships with clients, consultants and key stakeholders Provide accurate project, programme and performance reporting Identify risks and delays and implement effective mitigation plans Support the recruitment and development of Site Managers and operational teams Drive continuous improvement and excellent customer satisfaction Senior Contracts Manager Experience: Extensive social housing construction or refurbishment experience Strong knowledge of JCT contracts and contract administration Proven experience managing Site Managers, subcontractors and multiple projects Good commercial awareness and understanding of project costs Strong knowledge of health & safety legislation and CDM regulations Excellent client and stakeholder management skills Strong programme, risk and resource management capabilities Excellent IT skills, including Microsoft Office and Project A proactive, organised and solutions-focused approach MS Project - Essential Senior Contract Manager Salary & Package: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £85,000 + Car/Allowance + Benefits.
We are currently recruiting for a Resident Services Officer (Income Officer) on behalf of our public sector client based in East London. Duration: 3 - 6 months initially, with view for extension thereafter Location: Newham, hybrid working available Hourly Rate: 22.64 per hour PAYE or 29.55 per hour Umbrella Key Duties: To carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation To be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate Undertaking hub duties, attending court hearings, and carrying out home visits and evictions To maximise all revenue streams to improve income collection rates and minimise the levels of debt to the council. To monitor rent arrears cases and ensure that prompt action is taken, including liaison with revenues & benefits, mortgage lenders and instigating legal proceedings To actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available Provide advice and information to residents in respect of interventions for managing arrears and welfare benefit entitlements To investigate and to manage all breaches of lease and tenancy until resolution To process applications in respect of the right to buy scheme in accordance with statutory requirements To carry out evictions where possession or forfeiture has been obtained, including arranging for properties to be secured, removal of goods and storage and offering advice on homelessness to those evicted To prepare and submit applications to the County Court or First Tier Tribunals in relation to breaches or arrears, seeking and enforcing judgement To assist vulnerable residents to sustain their tenancies and address tenancy breaches including liaison with support networks, reporting and signposting adults that have been identified as having support or other needs to the appropriate services# Experience Required: A demonstratable understanding of multi-tenure housing management Specialist knowledge in at least one of the following areas: Income collection and debt recovery; Tenant and leasehold management and compliance; Major works consultation processes; Right to Buy; Tenancy sustainment Previous experience using Northgate to monitor and action rent accounts Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
06/10/2026
Seasonal
We are currently recruiting for a Resident Services Officer (Income Officer) on behalf of our public sector client based in East London. Duration: 3 - 6 months initially, with view for extension thereafter Location: Newham, hybrid working available Hourly Rate: 22.64 per hour PAYE or 29.55 per hour Umbrella Key Duties: To carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation To be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate Undertaking hub duties, attending court hearings, and carrying out home visits and evictions To maximise all revenue streams to improve income collection rates and minimise the levels of debt to the council. To monitor rent arrears cases and ensure that prompt action is taken, including liaison with revenues & benefits, mortgage lenders and instigating legal proceedings To actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available Provide advice and information to residents in respect of interventions for managing arrears and welfare benefit entitlements To investigate and to manage all breaches of lease and tenancy until resolution To process applications in respect of the right to buy scheme in accordance with statutory requirements To carry out evictions where possession or forfeiture has been obtained, including arranging for properties to be secured, removal of goods and storage and offering advice on homelessness to those evicted To prepare and submit applications to the County Court or First Tier Tribunals in relation to breaches or arrears, seeking and enforcing judgement To assist vulnerable residents to sustain their tenancies and address tenancy breaches including liaison with support networks, reporting and signposting adults that have been identified as having support or other needs to the appropriate services# Experience Required: A demonstratable understanding of multi-tenure housing management Specialist knowledge in at least one of the following areas: Income collection and debt recovery; Tenant and leasehold management and compliance; Major works consultation processes; Right to Buy; Tenancy sustainment Previous experience using Northgate to monitor and action rent accounts Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity
02/10/2026
Full time
Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity
Resident Liaison Officer Location: North West London Contract: Temporary - Maternity Cover Rate: 23.00 per hour Umbrella Working Pattern: Hybrid - Office & Site Based About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a property services team in North West London on a temporary maternity cover contract. The successful candidate will be responsible for maintaining strong relationships with residents throughout repair and maintenance works, ensuring they are kept fully informed and supported throughout the process. You will work closely with internal teams and other stakeholders to ensure repairs are delivered effectively and residents receive a consistent, high-quality service. Key Responsibilities Act as the main point of contact for residents throughout repair and maintenance works. Maintain positive and professional relationships with residents, helping to build trust and confidence. Keep residents informed of repair progress, timescales and any changes to planned works. Respond promptly and professionally to resident enquiries via telephone and email. Prepare clear, accurate reports and maintain appropriate records. Liaise closely with colleagues across the workstream and wider business to ensure a coordinated approach. Raise and process orders where required. Manage correspondence and general administrative duties associated with the workstream. Identify and escalate any resident concerns or issues appropriately. Ensure service commitments are delivered consistently and contribute to improved customer satisfaction. Attend site visits and resident meetings as required. About You Previous experience working as a Resident Liaison Officer , ideally within social housing, property services, repairs or maintenance. Strong customer service and communication skills. Confident dealing directly with residents and managing potentially challenging conversations. Excellent written and verbal communication skills. Strong organisational and administrative skills. Ability to prepare accurate reports and maintain clear records. Good IT skills, including Microsoft Office. Ability to work effectively both independently and as part of a wider team. Full UK driving licence and access to your own vehicle. Willingness to work across both office and site environments. Business mileage will be reimbursed in line with company policy for required site visits.
30/09/2026
Seasonal
Resident Liaison Officer Location: North West London Contract: Temporary - Maternity Cover Rate: 23.00 per hour Umbrella Working Pattern: Hybrid - Office & Site Based About the Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a property services team in North West London on a temporary maternity cover contract. The successful candidate will be responsible for maintaining strong relationships with residents throughout repair and maintenance works, ensuring they are kept fully informed and supported throughout the process. You will work closely with internal teams and other stakeholders to ensure repairs are delivered effectively and residents receive a consistent, high-quality service. Key Responsibilities Act as the main point of contact for residents throughout repair and maintenance works. Maintain positive and professional relationships with residents, helping to build trust and confidence. Keep residents informed of repair progress, timescales and any changes to planned works. Respond promptly and professionally to resident enquiries via telephone and email. Prepare clear, accurate reports and maintain appropriate records. Liaise closely with colleagues across the workstream and wider business to ensure a coordinated approach. Raise and process orders where required. Manage correspondence and general administrative duties associated with the workstream. Identify and escalate any resident concerns or issues appropriately. Ensure service commitments are delivered consistently and contribute to improved customer satisfaction. Attend site visits and resident meetings as required. About You Previous experience working as a Resident Liaison Officer , ideally within social housing, property services, repairs or maintenance. Strong customer service and communication skills. Confident dealing directly with residents and managing potentially challenging conversations. Excellent written and verbal communication skills. Strong organisational and administrative skills. Ability to prepare accurate reports and maintain clear records. Good IT skills, including Microsoft Office. Ability to work effectively both independently and as part of a wider team. Full UK driving licence and access to your own vehicle. Willingness to work across both office and site environments. Business mileage will be reimbursed in line with company policy for required site visits.
Resident Liaison Officer North West London Temporary Fully Office Based 23.00 per hour Umbrella Social Housing/Complaints Experience Needed Daniel Owen are proud to be representing a well-known company based in the North West London area who are looking for a highly skilled Resident Liaison Officer to join their team. Purpose of the Job - Resident Liaison Officer Act as the main point of contact for residents throughout gas repairs and servicing works, ensuring they are kept informed and supported. Coordinate appointments between residents, operatives and contractors, ensuring works are arranged efficiently and within required timescales. Manage and resolve resident enquiries and complaints, providing clear updates and escalating issues where necessary. Liaise with contractors, supervisors and internal teams to monitor the progress of works and ensure any issues are dealt with promptly. Maintain accurate records and update systems to reflect job progress, appointments, complaints and outcomes. Support the delivery of excellent customer service by building positive relationships with residents and ensuring a smooth and coordinated repairs service.
30/09/2026
Seasonal
Resident Liaison Officer North West London Temporary Fully Office Based 23.00 per hour Umbrella Social Housing/Complaints Experience Needed Daniel Owen are proud to be representing a well-known company based in the North West London area who are looking for a highly skilled Resident Liaison Officer to join their team. Purpose of the Job - Resident Liaison Officer Act as the main point of contact for residents throughout gas repairs and servicing works, ensuring they are kept informed and supported. Coordinate appointments between residents, operatives and contractors, ensuring works are arranged efficiently and within required timescales. Manage and resolve resident enquiries and complaints, providing clear updates and escalating issues where necessary. Liaise with contractors, supervisors and internal teams to monitor the progress of works and ensure any issues are dealt with promptly. Maintain accurate records and update systems to reflect job progress, appointments, complaints and outcomes. Support the delivery of excellent customer service by building positive relationships with residents and ensuring a smooth and coordinated repairs service.
At Connect2Hackney, the internal talent team for the London Borough of Hackney, we are excited to share an exceptional career opportunity within our Property and Asset Management team. About the Service The Property and Asset Management team (PAM) sits within the Climate, Homes and Economy Directorate. PAM plays a fundamental role in shaping the physical future of the borough. We are responsible for planning, executing, and overseeing multi-million-pound capital investment schemes across Hackney's housing stock and corporate estate. Our focus is on delivering high-quality, safe, and sustainable homes while putting residents at the centre of everything we do. About the Role Are you an experienced, results-driven capital delivery professional with a passion for public sector housing and construction? We are seeking a Capital Project Manager to lead multi-million-pound capital works projects from initial inception to post-completion. You will act as the key lead developing projects through the Council's formal capital work stages, covering project commissioning, scope development, technical reviews, contract administration, on-site management, and post-completion requirements. You will lead and coordinate a multidisciplinary project team (including Quantity Surveyors, Clerk of Works, Resident Liaison Officers, Technical Support Officers, Design Officers, and external consultants) to ensure projects are delivered safely, on time, within budget, and to exemplary quality standards. Key Responsibilities: End-to-End Project Delivery: Lead capital projects across all RIBA/Council stages, ensuring full compliance with the Housing Asset Management Strategy, statutory consents, design standards, and relevant building regulations. Contract Administration: Act as Contract Administrator for framework call-off projects, long-term agreements, or standalone contracts, managing mini-tenders, issuing instructions, leading site progress meetings, and overseeing practical completion and defects liability stages. Financial & Commercial Oversight: Manage spend profiles, control fee expenditure, approve payment recommendations, manage contract variations through change control, and review pricing/final accounts in partnership with Project Quantity Surveyors. Risk & CDM Management: Fulfill delegated Client CDM responsibilities, ensuring pre-construction information is provided and safety risks are minimised. Proactively identify, manage, and mitigate construction and contractual risks. Multidisciplinary Leadership: Coordinate internal officers and external consultants/contractors, maintaining clear communication to drive performance on time, cost, quality, and resident satisfaction. Resident & Stakeholder Engagement: Lead on resident consultation meetings, address Section 20 leasehold requirements, respond to Member/FOI queries, and act as an expert spokesperson for PAM. Procurement & Governance: Advise on procurement methods and contract forms, prepare specifications, evaluate tenders, present projects to approval boards, and maintain accurate KPI/data reporting on Council systems. About You We are looking for a skilled project manager with strong technical expertise, commercial acumen, and customer-focused values: Qualifications & Technical Knowledge Qualifications: Degree-level qualification in a relevant discipline (e.g., Surveying, Architecture, Engineering) or equivalent significant experience in construction, project management, and contract administration. A professional qualification in project management or contract administration is desirable. Building Maintenance & Regulations: Good general building maintenance knowledge, familiarity with housing stock standards, and strong understanding of relevant building regulations and statutory compliance. IT & Data Systems: Proficient IT skills (Google packages, databases, and housing management systems), with strong numerical skills to analyse spend profiles, carry out detailed calculations, and evaluate financial data. Experience Experience in contract administration and managing construction/capital projects from inception to completion. Proven track record of managing project budgets, cash flow forecasting, fee expenditure, and reviewing final accounts. Experience directing multidisciplinary project teams, supervising external contractors/consultants, and managing framework call-offs. Experience delivering customer-oriented services, attending resident consultation meetings, and responding to complex enquiries. Skills & Competencies Leadership & Teamwork: Ability to lead project teams, work on your own initiative, collaborate flexibly across services, and prioritise heavy workloads across multiple projects. Communication & Negotiation: Outstanding verbal and written communication skills to negotiate effectively, present at formal council meetings, and liaise with residents, Councillors, and senior officers. Problem Solving & Risk Mitigation: Proactive approach to identifying risks, solving material site/contract issues, and resolving disputes. Core Values: Full commitment to Hackney's vision of equality, diversity, anti-racism, and continuous improvement. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
29/09/2026
Seasonal
At Connect2Hackney, the internal talent team for the London Borough of Hackney, we are excited to share an exceptional career opportunity within our Property and Asset Management team. About the Service The Property and Asset Management team (PAM) sits within the Climate, Homes and Economy Directorate. PAM plays a fundamental role in shaping the physical future of the borough. We are responsible for planning, executing, and overseeing multi-million-pound capital investment schemes across Hackney's housing stock and corporate estate. Our focus is on delivering high-quality, safe, and sustainable homes while putting residents at the centre of everything we do. About the Role Are you an experienced, results-driven capital delivery professional with a passion for public sector housing and construction? We are seeking a Capital Project Manager to lead multi-million-pound capital works projects from initial inception to post-completion. You will act as the key lead developing projects through the Council's formal capital work stages, covering project commissioning, scope development, technical reviews, contract administration, on-site management, and post-completion requirements. You will lead and coordinate a multidisciplinary project team (including Quantity Surveyors, Clerk of Works, Resident Liaison Officers, Technical Support Officers, Design Officers, and external consultants) to ensure projects are delivered safely, on time, within budget, and to exemplary quality standards. Key Responsibilities: End-to-End Project Delivery: Lead capital projects across all RIBA/Council stages, ensuring full compliance with the Housing Asset Management Strategy, statutory consents, design standards, and relevant building regulations. Contract Administration: Act as Contract Administrator for framework call-off projects, long-term agreements, or standalone contracts, managing mini-tenders, issuing instructions, leading site progress meetings, and overseeing practical completion and defects liability stages. Financial & Commercial Oversight: Manage spend profiles, control fee expenditure, approve payment recommendations, manage contract variations through change control, and review pricing/final accounts in partnership with Project Quantity Surveyors. Risk & CDM Management: Fulfill delegated Client CDM responsibilities, ensuring pre-construction information is provided and safety risks are minimised. Proactively identify, manage, and mitigate construction and contractual risks. Multidisciplinary Leadership: Coordinate internal officers and external consultants/contractors, maintaining clear communication to drive performance on time, cost, quality, and resident satisfaction. Resident & Stakeholder Engagement: Lead on resident consultation meetings, address Section 20 leasehold requirements, respond to Member/FOI queries, and act as an expert spokesperson for PAM. Procurement & Governance: Advise on procurement methods and contract forms, prepare specifications, evaluate tenders, present projects to approval boards, and maintain accurate KPI/data reporting on Council systems. About You We are looking for a skilled project manager with strong technical expertise, commercial acumen, and customer-focused values: Qualifications & Technical Knowledge Qualifications: Degree-level qualification in a relevant discipline (e.g., Surveying, Architecture, Engineering) or equivalent significant experience in construction, project management, and contract administration. A professional qualification in project management or contract administration is desirable. Building Maintenance & Regulations: Good general building maintenance knowledge, familiarity with housing stock standards, and strong understanding of relevant building regulations and statutory compliance. IT & Data Systems: Proficient IT skills (Google packages, databases, and housing management systems), with strong numerical skills to analyse spend profiles, carry out detailed calculations, and evaluate financial data. Experience Experience in contract administration and managing construction/capital projects from inception to completion. Proven track record of managing project budgets, cash flow forecasting, fee expenditure, and reviewing final accounts. Experience directing multidisciplinary project teams, supervising external contractors/consultants, and managing framework call-offs. Experience delivering customer-oriented services, attending resident consultation meetings, and responding to complex enquiries. Skills & Competencies Leadership & Teamwork: Ability to lead project teams, work on your own initiative, collaborate flexibly across services, and prioritise heavy workloads across multiple projects. Communication & Negotiation: Outstanding verbal and written communication skills to negotiate effectively, present at formal council meetings, and liaise with residents, Councillors, and senior officers. Problem Solving & Risk Mitigation: Proactive approach to identifying risks, solving material site/contract issues, and resolving disputes. Core Values: Full commitment to Hackney's vision of equality, diversity, anti-racism, and continuous improvement. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Housing Officer East London area 34,933.91, 40 Hours per week 11 months fixed term 5 days a week in the office, no home working Our client a housing association is seeking a Housing Officer to join their professional and friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behaviour, tenancy engagement to all their residents As part of your role, you will have a patch of around (Apply online only) properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders. To be successful in this role you will have proven experience and skills in the following areas: Housing management experience Experience of following through legal proceedings / transferable skills Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience. Knowledge of relevant housing legislation Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
29/09/2026
Contract
Housing Officer East London area 34,933.91, 40 Hours per week 11 months fixed term 5 days a week in the office, no home working Our client a housing association is seeking a Housing Officer to join their professional and friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behaviour, tenancy engagement to all their residents As part of your role, you will have a patch of around (Apply online only) properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders. To be successful in this role you will have proven experience and skills in the following areas: Housing management experience Experience of following through legal proceedings / transferable skills Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience. Knowledge of relevant housing legislation Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).
26/09/2026
Full time
Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).
Repairs Supervisor Up to £45,000 + Company Van + Fuel Card Stratford Winner Recruitment is proud to be partnering with an outstanding service provider to recruit an experienced Repairs Supervisor to join their growing team. This is an excellent opportunity for a motivated construction professional with experience in planned maintenance and repairs & maintenance contracts to take the next step in their career with a business that genuinely invests in its people and promotes from within. As a Repairs Supervisor, you will play a key role in ensuring the effective and efficient delivery of contracts, maintaining high standards of quality, safety, customer satisfaction, and commercial performance while meeting the evolving needs of clients and residents. The Role Reporting into the Contracts Manager, you will be responsible for supporting the successful delivery of Planned Maintenance and Repairs & Maintenance contracts, ensuring works are completed safely, on time, within budget, and to the highest standards. Key Responsibilities Assist in the day-to-day management and delivery of Planned Maintenance and R&M contracts Build and maintain strong relationships with clients, residents, and key stakeholders Lead, motivate, and manage operatives and subcontractors to achieve operational excellence Monitor contract performance and ensure KPI targets are consistently achieved Ensure projects are delivered to agreed specifications, timescales, and quality standards Manage resources effectively to maximise efficiency and contractual compliance Promote and maintain a strong health, safety, quality, and environmental culture Coordinate contractors, direct labour, administrators, and Resident Liaison Officers Support recruitment, retention, training, and development of employees Produce and maintain reports on contract progress, performance, and profitability Monitor financial performance and support profitability objectives Ensure variation orders are completed, approved, and submitted correctly Prepare and manage snagging lists to ensure timely completion of works Coordinate programmes of work to minimise disruption to residents Ensure subcontractors and suppliers meet contractual obligations and KPI requirements Support sustainability initiatives and environmental compliance across all projects About You We're looking for an organised and proactive individual who thrives in a fast-paced environment and has a passion for delivering exceptional service. Essential Skills & Experience Formal qualification and training within the building or construction industry Previous experience in a Site Supervisor, Foreperson, or similar role Strong understanding of contract management principles Experience within a target-driven environment Knowledge of building maintenance, repairs, and refurbishment works Excellent leadership and people management skills Ability to prioritise workloads and adapt to changing schedules Strong communication and stakeholder management abilities Problem-solving mindset with a proactive and innovative approach Commitment to delivering high-quality customer-focused services What's On Offer? Salary up to £45,000 Company Van & Fuel Card 25 Days Annual Leave plus Bank Holidays Up to £2,000 Colleague Referral Bonus Long Service Awards Perkbox Membership including free coffees, cinema tickets, discounts and wellbeing benefits 1 Paid Volunteer Day Per Year Ongoing Training & Development Excellent Career Progression Opportunities A company culture that promotes from within If you're an experienced Site Supervisor looking for a rewarding opportunity with a leading service provider, we'd love to hear from you. Apply today through Winner Recruitment and take the next step in your career.
25/09/2026
Full time
Repairs Supervisor Up to £45,000 + Company Van + Fuel Card Stratford Winner Recruitment is proud to be partnering with an outstanding service provider to recruit an experienced Repairs Supervisor to join their growing team. This is an excellent opportunity for a motivated construction professional with experience in planned maintenance and repairs & maintenance contracts to take the next step in their career with a business that genuinely invests in its people and promotes from within. As a Repairs Supervisor, you will play a key role in ensuring the effective and efficient delivery of contracts, maintaining high standards of quality, safety, customer satisfaction, and commercial performance while meeting the evolving needs of clients and residents. The Role Reporting into the Contracts Manager, you will be responsible for supporting the successful delivery of Planned Maintenance and Repairs & Maintenance contracts, ensuring works are completed safely, on time, within budget, and to the highest standards. Key Responsibilities Assist in the day-to-day management and delivery of Planned Maintenance and R&M contracts Build and maintain strong relationships with clients, residents, and key stakeholders Lead, motivate, and manage operatives and subcontractors to achieve operational excellence Monitor contract performance and ensure KPI targets are consistently achieved Ensure projects are delivered to agreed specifications, timescales, and quality standards Manage resources effectively to maximise efficiency and contractual compliance Promote and maintain a strong health, safety, quality, and environmental culture Coordinate contractors, direct labour, administrators, and Resident Liaison Officers Support recruitment, retention, training, and development of employees Produce and maintain reports on contract progress, performance, and profitability Monitor financial performance and support profitability objectives Ensure variation orders are completed, approved, and submitted correctly Prepare and manage snagging lists to ensure timely completion of works Coordinate programmes of work to minimise disruption to residents Ensure subcontractors and suppliers meet contractual obligations and KPI requirements Support sustainability initiatives and environmental compliance across all projects About You We're looking for an organised and proactive individual who thrives in a fast-paced environment and has a passion for delivering exceptional service. Essential Skills & Experience Formal qualification and training within the building or construction industry Previous experience in a Site Supervisor, Foreperson, or similar role Strong understanding of contract management principles Experience within a target-driven environment Knowledge of building maintenance, repairs, and refurbishment works Excellent leadership and people management skills Ability to prioritise workloads and adapt to changing schedules Strong communication and stakeholder management abilities Problem-solving mindset with a proactive and innovative approach Commitment to delivering high-quality customer-focused services What's On Offer? Salary up to £45,000 Company Van & Fuel Card 25 Days Annual Leave plus Bank Holidays Up to £2,000 Colleague Referral Bonus Long Service Awards Perkbox Membership including free coffees, cinema tickets, discounts and wellbeing benefits 1 Paid Volunteer Day Per Year Ongoing Training & Development Excellent Career Progression Opportunities A company culture that promotes from within If you're an experienced Site Supervisor looking for a rewarding opportunity with a leading service provider, we'd love to hear from you. Apply today through Winner Recruitment and take the next step in your career.
