19 jobs found

Resident Liaison Officer (RLO) Temporary Position Property Services Location: Wythenshawe Salary: 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm The role will initially run until the end of March, with a view to go permanent thereafter. About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in the Wythenshawe area. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Wythenshawe

Resident Liaison Officer (RLO) Kitchens & Bathrooms Resident Liaison Officer Tenant Liaison RLO Social Housing Planned Maintenance Job Title: Resident Liaison Officer (RLO) Kitchen & Bathroom Renewals Location: Ealing, West London (Local Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay Contract Type: Full-Time Contract / Temp to Perm Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Are you an experienced, customer-focused Resident Liaison Officer (RLO) looking for your next contract in West London We are urgently recruiting a skilled Resident Liaison Officer to join an established social housing contractor delivering a high-volume kitchen and bathroom renewal programme across occupied housing stock in Ealing . Acting as the vital link between residents, site management, and trade operatives, you will oversee tenant engagement from initial home surveys and colour choice selections through to installation access and final customer sign-off. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with reliable weekly pay. Structured Planned Works: Focus on a dedicated, high-volume internal planned maintenance scheme. Local Patch: Work locally within the London Borough of Ealing with consistent, full-time weekday hours. Key Responsibilities: Pre-Start Surveys & Choice Selections: Visit tenants in their homes to explain works schedules, complete pre-start surveys, and guide residents through kitchen and bathroom finish choices. Access Coordination: Manage daily property access, liaising closely with site supervisors and sub-contractors to keep multi-trade replacement schedules running on time. Occupied Home Support: Support residents through the temporary disruption of live plumbing and electrical works, ensuring temporary facilities are arranged where required. Issue Resolution & De-escalation: Handle tenant queries, manage access refusals, and resolve minor on-site disputes before they turn into formal complaints. Handover & Administration: Maintain accurate resident logs, track job progress on internal systems, and conduct post-completion satisfaction surveys. Candidate Profile & Requirements: Prior RLO Experience: Essential. Proven background working as an RLO or TLO within social housing or local authority planned maintenance contracts. Kitchen & Bathroom Scheme Knowledge: Practical understanding of internal refurbishment programmes in live/occupied environments. Full Mobility: Must hold a Full UK Driving Licence and have access to your own vehicle for daily estate visits across Ealing. Soft Skills: Excellent conflict-resolution skills, strong empathy, clear communication, and high organisational ability. How to Apply: If you are an experienced Resident Liaison Officer ready for an immediate start in Ealing, click APPLY NOW with your updated CV for immediate consideration.

Senior Resident Liaison Officer Salary: £36,000 - £42,000 per annum Permanent Full-time We re looking for an experienced Senior Resident Liaison Officer to join a busy team delivering works across the social housing/construction sector. This is a customer-focused role where you ll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You ll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience. About You: Previous experience in a customer service or resident-facing role Experience managing or supervising people is highly desirable Background within resident liaison, social housing or maintenance is essential Good understanding of customer service and stakeholder management Confident dealing with complaints and challenging situations Good working knowledge of Microsoft Office Understanding of GDPR and data confidentiality Excellent communication and organisational skills Professional, approachable and confident when dealing with residents If this is suitable to your experience, please submit your CV today. Alternatively, please call Kay on (phone number removed) to discuss further.

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Sheffield. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Sheffield.

Bridgeman Recruitment Services are currently recruiting for an experienced Tenant Liaison Officer to join a long-term social housing and refurbishment programme in Manchester. This is an excellent opportunity for someone looking for stable, long-term work , with the project expected to run for approximately 5 years . The Role You will act as the main point of contact between the contractor, site teams, housing association and tenants throughout the programme of works. Responsibilities will include: Liaising with tenants before, during and after works are completed. Carrying out pre-start and pre-entry visits. Explaining planned works, timescales and potential disruption to residents. Arranging access and appointments with tenants. Dealing with tenant queries, concerns and complaints professionally. Identifying vulnerable residents and escalating any concerns where appropriate. Maintaining accurate records of tenant contact and appointments. Working closely with Site Managers, Project Managers and contractors. Monitoring customer satisfaction and gathering feedback. Attending resident meetings and community engagement events where required. Supporting the site team in resolving issues that could delay the programme. Requirements Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or Customer Liaison Officer . Experience within social housing, planned maintenance, refurbishment or construction is highly desirable. Excellent communication and interpersonal skills. Confident dealing with tenants and resolving difficult or sensitive situations. Strong organisational and administration skills. Good IT skills, including Microsoft Office. Full UK driving licence is desirable. This is a fantastic opportunity to secure long-term work on a major 5-year programme in Manchester.

Resident Liaison Officer Location: Grimsby, with occasional travel to Boston Salary: 28,000- 30,000 Contract: Long-term temporary Hours: Full-time We are recruiting on behalf of a well-established property services organisation looking to appoint two Customer Liaison Officers to support its team in Grimsby. You will act as the main point of contact for customers while works are taking place, ensuring they are kept fully informed and receive a professional and supportive service throughout. This is a varied role requiring strong communication, organisation and relationship-building skills. Key Responsibilities Acting as the main link between customers, site teams and contractors Keeping customers informed before, during and after works Arranging appointments and access to properties Responding to queries and resolving concerns professionally Supporting customers with any additional requirements Maintaining accurate records of customer contact and feedback Working closely with operational teams to provide regular updates Occasionally travelling to sites in Boston What We're Looking For Previous Customer Liaison Officer experience would be advantageous but is not essential Experience in a customer-facing, resident liaison, housing or property services role would be beneficial Strong communication and customer service skills A professional and approachable manner Good organisational skills and the ability to manage a varied workload Confidence dealing with queries and resolving concerns A full UK driving licence and access to your own vehicle Business-use motor insurance, due to travel requirements This is an excellent long-term opportunity for an experienced liaison professional or someone with strong transferable customer service skills looking to develop their experience within property services. Please apply with your up-to-date CV or call Jess on (phone number removed) for further information

Estate Manager Richmond TW1 3AB Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing works, scaffolfing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.

Resident Liaison Officer (RLO) - Planned Works Location: Hertford Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position , working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer SHDF Location: Ealing, West London Salary: Up to £34,000 + Package Project: LB of Ealing - SHDF works A well-respected planned maintenance contractor is looking for an experienced Resident Liaison Officer to join their team on an SHDF programme for the London Borough of Ealing. The role will involve working across scattered properties throughout Ealing, supporting residents throughout the delivery of energy-efficiency and planned maintenance works. The Role Act as the main point of contact for residents. Manage resident queries, concerns and complaints. Keep residents informed of works, programmes and access requirements. Carry out resident visits and maintain accurate records. Liaise with the client, site teams and subcontractors. Help ensure works are delivered with minimal disruption to residents. About You Previous experience as an RLO within planned maintenance, social housing or SHDF works. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience working across scattered properties is desirable. Must have your own car Up to £65,000 + Package SHDF Ealing Long-term opportunity

Resident Liaison Officer (RLO) East London & Essex Decent Homes & Social Housing Up to 35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and refurbishment projects throughout East London and Essex. This is an office-based role, supporting the delivery of refurbishment frameworks while acting as the key point of contact between residents, the contractor and site teams. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents and ensuring they are kept fully informed throughout refurbishment works. You will work closely with operational teams to resolve issues, manage resident communications and ensure a high level of customer satisfaction. Key Responsibilities: Act as the main point of contact for residents throughout refurbishment works. Provide clear and regular communication regarding planned works, access requirements and programme updates. Deal with resident enquiries, complaints and concerns professionally and efficiently. Arrange access to properties and coordinate appointments with residents and site teams. Maintain accurate records of resident interactions and correspondence. Work closely with Site Managers, Contracts Managers and project teams to resolve issues. Carry out resident visits and attend meetings where required. Support the delivery of Decent Homes and social housing refurbishment programmes. Ensure residents receive a high standard of customer service throughout the works. About You The successful candidate will have: Previous RLO experience within Decent Homes, social housing or refurbishment. Specific experience working on Decent Homes schemes is essential. Strong communication and interpersonal skills. Experience dealing directly with residents and tenants. The ability to manage complaints and resolve issues effectively. Good organisational and administrative skills. A professional and approachable manner. A full UK driving licence would be advantageous due to the regional coverage. Package Salary: Up to 35,000 Additional package Office-based position Frameworks covering East London & Essex Long-term opportunity with an established refurbishment contractor Excellent progression opportunities If you are an experienced Resident Liaison Officer with Decent Homes experience and are looking for a stable, long-term opportunity within social housing refurbishment, this could be an excellent opportunity to join a growing contractor.

Resident Liaison Officer High-Rise Cladding Location: West London Salary: Up to £35,000 + Package Sector: Construction / Cladding / Refurbishment Job Type: Permanent Our client is a well-established, family-owned main contractor with over 25 years experience delivering construction, refurbishment and residential projects across London and the UK. With a £100m+ turnover and strong pipeline of work, they are now looking for a motivated Resident Liaison Officer to join their team on a major high-rise cladding project in West London. The Role As RLO, you will be responsible for maintaining strong relationships with residents throughout the project, ensuring they are kept informed and supported during the works. Key responsibilities include: Acting as the main point of contact for residents. Managing resident queries, concerns and complaints. Communicating upcoming works, programme updates and potential disruption. Arranging access to properties and coordinating resident visits. Maintaining accurate records of resident communications. Working closely with the site and project teams to resolve issues. About You Previous experience as an RLO within refurbishment, social housing and cladding. Excellent communication and relationship-building skills. Confident dealing with residents and challenging situations. Organised, proactive and professional. Experience on high-rise, cladding or occupied residential projects is desirable. What's on Offer? Up to £35,000 + Package Permanent position. Major high-rise cladding project in West London. Strong long-term career opportunities with an established contractor.

We are easy to do business with! That's why we need people like you; friendly, approachable and confident in building trust with local communities, customers and stakeholders. About the role We're looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works. This is a role where communication really matters. You'll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you'll help build trust, protect our reputation and support projects to move forward with minimal disruption. Here are some of the tasks you'd be involved with Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades. Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders. Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption. Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates. Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly. Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives. Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities. Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken. Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends. We'd love to hear from you if you can demonstrate Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment. Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams. Good judgement when dealing with sensitive, challenging or emotive situations. Strong written and verbal communication skills, with the ability to explain project information clearly and professionally. The ability to organise your workload, manage competing priorities and keep accurate records. A proactive approach to spotting risks early and helping project teams find practical solutions. A full UK driving licence, as regular travel to project sites for meetings is required.

Resident Liaison Officer Location: Waterloo, London Sector: Construction / Refurbishment / Resident Engagement Employment Type: Full-time The Opportunity Hill McGlynn are currently working with an established construction contractor who are looking to appoint an experienced Resident Liaison Officer to join their team, based from their Waterloo head office and supporting projects across London. This is an excellent opportunity for a personable and organised Resident Liaison Officer who enjoys working directly with residents and project teams, acting as the key point of contact throughout construction and refurbishment works. You will play an important role in ensuring residents are kept fully informed, concerns are dealt with professionally and disruption is managed effectively throughout the delivery of works. The Role As Resident Liaison Officer, you will provide the link between residents, site teams and the wider business, ensuring clear communication and a positive resident experience throughout each project. Key responsibilities will include: Acting as the primary point of contact for residents throughout construction and refurbishment works. Building positive and professional relationships with residents and local stakeholders. Keeping residents informed of upcoming works, programmes and potential disruption. Producing and distributing resident letters, notices and project updates. Arranging and attending resident meetings, consultations and drop-in sessions where required. Liaising closely with Site Managers, Project Managers and other members of the project team. Coordinating access to properties and arranging appointments with residents. Managing resident enquiries, concerns and complaints in a professional and timely manner. Maintaining accurate records of resident communications, appointments and issues. Identifying vulnerable residents or those requiring additional support and ensuring appropriate arrangements are made. Monitoring resident satisfaction and supporting the resolution of any issues arising during the works. Supporting project teams in minimising disruption to residents. Ensuring resident liaison procedures and company standards are consistently followed. About You We are looking for a confident, approachable and highly organised individual who can build strong relationships with residents while working effectively alongside busy construction teams. You will ideally have: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role. Experience working within construction, refurbishment, social housing or occupied properties would be highly advantageous. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and project teams at all levels. Strong organisation and administration skills. Experience handling complaints and resolving issues professionally. A calm and empathetic approach when dealing with sensitive situations. Good IT skills and the ability to maintain accurate records. The ability to manage multiple priorities and work independently. A proactive and customer-focused approach. What's on Offer? Permanent, full-time opportunity with an established construction contractor. Based from the Waterloo head office, supporting projects across London. Opportunity to play a key role in resident engagement and project delivery. Work alongside experienced operational and project teams. Varied role combining resident engagement, site liaison and project support. Long-term career development and progression opportunities. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity within the construction industry, Hill McGlynn would like to hear from you. For further information about the role, company and project portfolio, please apply today and a member of the Hill McGlynn team will be in touch.

Resident Liaison Officer (RLO) - Planned Works Location: Westminster Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Westminster. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position , working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Westminster, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - Planned Works Location: Merton (Surrey) Rate: Up to £22 per hour Contract: Long-Term Temporary Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term planned works programme in Merton, Surrey. This is a fantastic opportunity for an experienced RLO looking for a long-term temporary position , working across a mixture of planned works and closely with residents, site teams and the client to ensure works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Merton, Surrey, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - Window & Door Replacements Location: Bristol - Bath - Frome (Various Locations) Rate: Up to £21 per hour Contract: Temporary Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team working across Bristol, Bath and Frome on a programme of window and door replacements and repairs . This is a fantastic opportunity for an experienced RLO to work closely with residents, site teams and contractors, ensuring works are communicated effectively and delivered with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the window and door replacement and repair programme. Carry out resident visits and regular communication before and throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Keep residents informed of upcoming works, appointments and any changes to the programme. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Attend properties and sites to support the smooth delivery of works. Maintain accurate records of resident communications, visits, appointments and feedback. Escalate any issues or concerns to the relevant team and follow through to resolution. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on window and door replacements, repairs, planned works or refurbishment projects . Experience working within social housing or occupied properties would be advantageous. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new temporary opportunity across Bristol, Bath and Frome , please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

Relationship Liaison Officer Plymouth Temporary - long term contract for 1 year which could be longer £25ph- £30ph We are looking for a confident, organised and friendly Relationship Liaison Officer to work for a leading company working on a number of projects in Plymouth. The role involves keeping everyone informed, managing relationships and making sure communication runs smoothly throughout construction projects. Key Responsibilities Act as the main point of contact for clients and residents. Build and maintain positive relationships with residents, clients, contractors and managing agents. Keep residents informed about works, timescales, access requirements and project updates. Liaise with site teams and internal departments to communicate resident needs. Assist with pre-construction arrangements, including access, licences and council requirements. Prepare and distribute weekly notices, letters and monthly newsletters to residents. Attend regular progress meetings Monitor customer satisfaction and identify issues before they become problems. Assist with project documentation, quality assurance records and document uploads. Support the site manager and pre-construction team Communicate project programme updates clearly to residents and clients. Key Skills Must have experience working within Construction, Housing, social Housing or something similar Excellent communication and customer service skills. Strong relationship-building abilities. Confident dealing with difficult situations and resolving issues. Strong listening and problem-solving skills and can manage tricky deadlines Professional, approachable and proactive. Ability to work independently and as part of a team. Great opportunity to work within a supported enviroment!