Resident Liaison Officer

Resident Liaison Officer (RLO) - Planned Works

Location: Merton (Surrey)

Rate: Up to £22 per hour

Contract: Long-Term Temporary

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term planned works programme in Merton, Surrey.

This is a fantastic opportunity for an experienced RLO looking for a long-term temporary position, working across a mixture of planned works and closely with residents, site teams and the client to ensure works are communicated effectively and delivered with minimal disruption.

Key Responsibilities

• Act as the main point of contact for residents throughout the planned works programme.

• Carry out resident visits, pre-start meetings and regular communication throughout the works.

• Explain the scope and programme of works clearly to residents.

• Arrange access and appointments with residents and ensure works can progress efficiently.

• Identify and support vulnerable residents, putting appropriate measures in place where required.

• Manage resident queries, concerns and complaints, ensuring issues are resolved promptly.

• Liaise closely with site managers, supervisors, contractors and client representatives.

• Maintain accurate records of resident communications, visits, appointments and feedback.

• Attend site and client meetings, providing updates on resident issues and satisfaction.

• Help minimise disruption to residents and maintain strong relationships throughout the programme.

• Promote excellent customer service and resident engagement.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar.

• Experience working on planned works or refurbishment projects, ideally within social housing.

• Excellent communication and interpersonal skills.

• Strong organisational skills with the ability to manage multiple priorities.

• Confident dealing with residents, contractors and client representatives.

• Good IT and administrative skills.

• Full UK driving licence preferred.

• A proactive, professional and customer-focused approach.

If you are an experienced RLO looking for a new opportunity in Merton, Surrey, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

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