Service Desk Advisor

Company Information

The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:

• Facilities Services
• Information Technology and Communication Services
• Energy Management Services

The business aim is to be considered best-in-class and doing what we say

Main purpose of Job

To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country

Description

• To communicate via telephone and email being both polite and helpful.
• To effectively chase updates from suppliers and customers.
• To manage and ensure completion of jobs within the given SLA.
• To manage scheduled tasks and book in with the relevant suppliers and customers.
• To run reports from the system when necessary.
• Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
• Other ad-hoc duties, as required by your line manager.

Key Tasks

• To communicate via telephone and email being both polite and helpful.
• To effectively chase updates from suppliers and customers.
• To manage and ensure completion of jobs within the given SLA.
• To manage scheduled tasks and book in with the relevant suppliers and customers.
• To run reports from the system when necessary.
• Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job
• Other ad-hoc duties, as required by your line manager.

Benefits

• Company Pension
• Free Parking
• Electric Car Scheme

Salary

• £27-28k, full time