Facilities helpdesk coordinator

New Offices Free Parking Great Team Long-Term Career Opportunity

Due to continued growth and exciting new client wins, we're looking for an organised and proactive Maintenance Coordinator to join a friendly Help Desk team in modern new offices based in Basildon.

This is a fantastic opportunity to join a company that has gone from strength to strength, building an impressive portfolio of prestigious clients, including well-known designer brands. If you enjoy coordinating jobs, speaking with customers and suppliers, and keeping everything running smoothly, this could be the perfect role for you.

What you'll be doing:

• Managing maintenance requests received by phone, email and client portals
• Scheduling engineers and subcontractors to attend planned and reactive maintenance jobs
• Updating the CAFM system with accurate job information and progress notes
• Raising purchase orders and coordinating permits where required
• Liaising with clients and suppliers to provide updates and obtain quotations
• Ensuring jobs are completed and closed correctly within the system
• Supporting planned maintenance programmes, including handyman and electrical works
• Working closely with the wider Help Desk team to deliver an outstanding service

We're looking for someone who has:

• Previous experience within Facilities Management Help Desk or Service Desk, Maintenance Coordination or Scheduling
• Excellent organisational and administration skills
• Strong customer service and communication skills
• Good IT skills, including Microsoft Office (training on CAFM systems can be provided)

What's on offer?

• 30,000 depending on experience
• Modern, newly refurbished offices
• Free surrounding parking
• Friendly, supportive team environment
• Opportunity to work with an established business that continues to grow
• Long-term career prospects and ongoing training
• Overtime available for out-of-hours support

If you're looking for a role with a successful and growing company where your organisation and customer service skills will be valued, we'd love to hear from you. Apply today with your CV!