68 jobs found

Public Liaison Officer Highways & Infrastructure Local Authority Contract Location: Berkshire Contract: Freelance Rate: £350-£375 per day (Umbrella PAYE) About the Role: We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works. Key Responsibilities: Act as the primary liaison between the public, local authority officers, elected members, and site teams Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping Attend site visits, public meetings, stakeholder briefings, and community events as required Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates Support the project and contract teams by providing community insight and feedback Ensure all engagement activities align with local authority standards and contract requirements Maintain detailed logs and reports on public interactions, issues, and resolutions About You: You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments. Essential: Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role Strong written and verbal communication skills Ability to manage challenging conversations with empathy and professionalism Organised, self-motivated, and able to manage multiple priorities Full UK driving licence (if site visits are required) Desirable: Experience within highways, construction, utilities, or infrastructure projects Knowledge of working on local authority or public-sector contracts Experience dealing with elected members, residents' groups, or community forums For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.

Salary: 28,000 - 33,000 per annum Our client is seeking a Former Customer Accounts Officer to join their team based in Greenham , working on a hybrid basis with 2 days in the office and the remainder from home. This is a great opportunity for someone with experience in debt recovery, customer accounts, income collection, housing, or financial administration who is passionate about delivering excellent customer service. The Role You will manage former customer accounts, helping to recover outstanding debt, process credits, and provide support to customers where needed. Working closely with internal teams and external agencies, you will ensure a fair and effective approach to debt management. Key Responsibilities Managing former customer accounts and arrears. Negotiating affordable repayment plans. Recovering outstanding debt professionally and efficiently. Maintaining accurate account records. Tracing former customers where required. Supporting debt write-off processes. Liaising with debt collection agencies and resolving queries. Ensuring invoices and recovery documentation are issued accurately and on time. About You Experience in debt recovery, income collection, customer accounts, housing, or a similar role. Strong customer service and communication skills. Confident negotiating repayment arrangements. Knowledge of housing and welfare support is beneficial. Excellent organisational skills and attention to detail.

Resident Liaison Officer (RLO) - Planned Works Location: Merton (Surrey) Rate: Up to £22 per hour Contract: Long-Term Temporary Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term planned works programme in Merton, Surrey. This is a fantastic opportunity for an experienced RLO looking for a long-term temporary position , working across a mixture of planned works and closely with residents, site teams and the client to ensure works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Merton, Surrey, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) Residential Retrofit & New Build Full-time Permanent West London Up to £35,000 + benefits Resident Liaison Officer job in West London supporting a major £75m £80m residential regeneration and retrofit scheme, offering the opportunity to work on a flagship long-term project within a live residential environment. The Role This is an excellent opportunity for an experienced Resident Liaison Officer to join a leading main contractor delivering a large-scale residential regeneration programme in West London. Working through Skilled Careers, you will act as the key link between residents, the site team, and client stakeholders, ensuring residents remain informed, supported, and engaged throughout the construction process. The successful candidate will have experience working on occupied residential refurbishment, retrofit, regeneration, or social housing projects and be confident managing resident communications across a busy live environment. Key Responsibilities Acting as the primary point of contact for residents throughout the construction programme Building and maintaining positive relationships with residents, client representatives, housing teams, and site management Carrying out resident consultations, property visits, and pre-start meetings Managing access arrangements and coordinating appointments with residents Handling resident enquiries, complaints, and concerns professionally and efficiently Supporting vulnerable residents and ensuring appropriate assistance is provided throughout the works Providing regular project updates through newsletters, meetings, drop-in sessions, and resident communications Maintaining accurate records of resident interactions, access requirements, and project updates Working closely with operational teams to minimise disruption and ensure a positive customer experience Requirements Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, regeneration, or planned maintenance projects Strong understanding of working within occupied residential environments Excellent communication and customer service skills Experience managing resident engagement, access arrangements, and complaint resolution Ability to build strong relationships with residents, client teams, and site management Strong administrative and organisational skills with accurate record keeping Empathetic, professional, and approachable personality Full UK driving licence preferred Package & Benefits Up to £35,000 per annum Pension scheme Long-term flagship project with excellent job security Opportunity to work on a major residential regeneration scheme Immediate start available This Resident Liaison Officer role in West London offers the opportunity to join a major long-term residential project, working closely with residents and stakeholders to ensure successful project delivery and an excellent customer experience throughout the programme. Apply now through Skilled Careers to be considered.

Resident Liaison Officer (RLO) Kitchens & Bathrooms Resident Liaison Officer Tenant Liaison RLO Social Housing Planned Maintenance Job Title: Resident Liaison Officer (RLO) Kitchen & Bathroom Renewals Location: Hertfordshire (Regional Local Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) + Weekly Pay Contract Type: Full-Time Contract / Ongoing Hours: Monday to Friday, Standard Business Hours (37.5 40 hours per week) Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a proven track record delivering kitchen and bathroom refurbishment programs in social housing We are urgently recruiting a skilled, customer-focused Resident Liaison Officer to join a planned maintenance team delivering high-volume kitchen and bathroom replacements across occupied housing stock in Hertfordshire . Working with an established social housing contractor, you will act as the vital link between tenants, site managers, and trade operatives ensuring smooth access, clear communication, and high customer satisfaction from initial survey through to final sign-off. Why Apply for This RLO Position Competitive Hourly Rate: Earn £23.00 per hour (Umbrella) or £17.32 per hour (PAYE) with reliable weekly pay. Stable Planned Framework: Work on a structured, high-volume kitchen and bathroom renewal contract. Great Work-Life Balance: Standard Monday to Friday schedule with consistent full-time hours. Key Responsibilities: Tenant Consultation & Color Choices: Conduct home visits and pre-start surveys to explain renewal schedules, guide residents through kitchen/bathroom color choice selections, and establish special access needs. Access Coordination: Work closely with multi-trade teams and sub-contractors to schedule property access, coordinate work sequences, and keep installations running on time. Occupied Property Management: Support residents through the disruption of live plumbing and electrical works, addressing daily queries and managing expectations regarding temporary facilities. De-escalation & Issue Resolution: Proactively resolve tenant concerns, manage access refusals, and work with site supervisors to resolve on-site operational challenges. Documentation & Sign-off: Maintain accurate resident communication logs, track work progress, and conduct handover surveys and customer satisfaction sign-offs. Mandatory Requirements: Prior RLO Experience: Essential. Must have demonstrable history as a Resident Liaison Officer or Tenant Liaison Officer within social housing, planned maintenance, or Decent Homes contracts. Kitchen & Bathroom Scheme Knowledge: Hands-on experience working specifically on internal planned works (kitchens, bathrooms, rewires) in occupied homes. Full Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily travel across the Hertfordshire patch. Soft Skills: Exceptional interpersonal abilities, strong conflict de-escalation skills, empathy, and high organizational capability. How to Apply: If you are an experienced Resident Liaison Officer with a background in kitchen and bathroom renewals ready for an immediate start in Hertfordshire, click APPLY NOW with your updated CV for immediate review.

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work Westminster. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a large geographical spread between Oldham and Burnley. hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Repairs Supervisor Up to £41,000 + Company Van + Fuel Card Oldbury, Sandwell Winner Recruitment is proud to be partnering with an outstanding service provider to recruit an experienced Repairs Supervisor to join their growing team. This is an excellent opportunity for a motivated construction professional with experience in planned maintenance and repairs & maintenance contracts to take the next step in their career with a business that genuinely invests in its people and promotes from within. As a Repairs Supervisor, you will play a key role in ensuring the effective and efficient delivery of contracts, maintaining high standards of quality, safety, customer satisfaction, and commercial performance while meeting the evolving needs of clients and residents. The Role Reporting into the Contracts Manager, you will be responsible for supporting the successful delivery of Planned Maintenance and Repairs & Maintenance contracts, ensuring works are completed safely, on time, within budget, and to the highest standards. Key Responsibilities Assist in the day-to-day management and delivery of Planned Maintenance and R&M contracts Build and maintain strong relationships with clients, residents, and key stakeholders Lead, motivate, and manage operatives and subcontractors to achieve operational excellence Monitor contract performance and ensure KPI targets are consistently achieved Ensure projects are delivered to agreed specifications, timescales, and quality standards Manage resources effectively to maximise efficiency and contractual compliance Promote and maintain a strong health, safety, quality, and environmental culture Coordinate contractors, direct labour, administrators, and Resident Liaison Officers Support recruitment, retention, training, and development of employees Produce and maintain reports on contract progress, performance, and profitability Monitor financial performance and support profitability objectives Ensure variation orders are completed, approved, and submitted correctly Prepare and manage snagging lists to ensure timely completion of works Coordinate programmes of work to minimise disruption to residents Ensure subcontractors and suppliers meet contractual obligations and KPI requirements Support sustainability initiatives and environmental compliance across all projects About You We're looking for an organised and proactive individual who thrives in a fast-paced environment and has a passion for delivering exceptional service. Essential Skills & Experience Formal qualification and training within the building or construction industry Previous experience in a Site Supervisor, Foreperson, or similar role Strong understanding of contract management principles Experience within a target-driven environment Knowledge of building maintenance, repairs, and refurbishment works Excellent leadership and people management skills Ability to prioritise workloads and adapt to changing schedules Strong communication and stakeholder management abilities Problem-solving mindset with a proactive and innovative approach Commitment to delivering high-quality customer-focused services What's On Offer? Salary up to £41,000 Company Van & Fuel Card 25 Days Annual Leave plus Bank Holidays Up to £2,000 Colleague Referral Bonus Long Service Awards Perkbox Membership including free coffees, cinema tickets, discounts and wellbeing benefits 1 Paid Volunteer Day Per Year Ongoing Training & Development Excellent Career Progression Opportunities A company culture that promotes from within If you're an experienced Site Supervisor looking for a rewarding opportunity with a leading service provider, we'd love to hear from you. Apply today through Winner Recruitment and take the next step in your career.

Resident Liaison Officer (RLO) - Planned Works Location: Westminster Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Westminster. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position , working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Westminster, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - Planned Works Location: Hertford Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position , working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar. Experience working on planned works or refurbishment projects , ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - External Works Location: Hastings Salary: Up to £32,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings. This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents. Key Responsibilities Act as the main point of contact for residents throughout the programme of external works. Communicate project information, work schedules, access requirements and timescales clearly to residents. Arrange appointments, conduct resident visits and complete pre-start meetings. Manage resident expectations and resolve queries or complaints professionally and efficiently. Liaise closely with site managers, supervisors, client representatives and subcontractors. Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works. Maintain accurate records of resident communications, appointments, feedback and project updates. Attend site and client meetings, providing updates on resident concerns and satisfaction. Help minimise disruption to residents while ensuring works progress efficiently. Promote a high standard of customer service and resident engagement throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer , or similar role. Experience working on external planned maintenance works , ideally within the social housing sector. Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders. Excellent organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. Proactive, professional and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer Location: Waterloo, London Sector: Construction / Refurbishment / Resident Engagement Employment Type: Full-time The Opportunity Hill McGlynn are currently working with an established construction contractor who are looking to appoint an experienced Resident Liaison Officer to join their team, based from their Waterloo head office and supporting projects across London. This is an excellent opportunity for a personable and organised Resident Liaison Officer who enjoys working directly with residents and project teams, acting as the key point of contact throughout construction and refurbishment works. You will play an important role in ensuring residents are kept fully informed, concerns are dealt with professionally and disruption is managed effectively throughout the delivery of works. The Role As Resident Liaison Officer, you will provide the link between residents, site teams and the wider business, ensuring clear communication and a positive resident experience throughout each project. Key responsibilities will include: Acting as the primary point of contact for residents throughout construction and refurbishment works. Building positive and professional relationships with residents and local stakeholders. Keeping residents informed of upcoming works, programmes and potential disruption. Producing and distributing resident letters, notices and project updates. Arranging and attending resident meetings, consultations and drop-in sessions where required. Liaising closely with Site Managers, Project Managers and other members of the project team. Coordinating access to properties and arranging appointments with residents. Managing resident enquiries, concerns and complaints in a professional and timely manner. Maintaining accurate records of resident communications, appointments and issues. Identifying vulnerable residents or those requiring additional support and ensuring appropriate arrangements are made. Monitoring resident satisfaction and supporting the resolution of any issues arising during the works. Supporting project teams in minimising disruption to residents. Ensuring resident liaison procedures and company standards are consistently followed. About You We are looking for a confident, approachable and highly organised individual who can build strong relationships with residents while working effectively alongside busy construction teams. You will ideally have: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role. Experience working within construction, refurbishment, social housing or occupied properties would be highly advantageous. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and project teams at all levels. Strong organisation and administration skills. Experience handling complaints and resolving issues professionally. A calm and empathetic approach when dealing with sensitive situations. Good IT skills and the ability to maintain accurate records. The ability to manage multiple priorities and work independently. A proactive and customer-focused approach. What's on Offer? Permanent, full-time opportunity with an established construction contractor. Based from the Waterloo head office, supporting projects across London. Opportunity to play a key role in resident engagement and project delivery. Work alongside experienced operational and project teams. Varied role combining resident engagement, site liaison and project support. Long-term career development and progression opportunities. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity within the construction industry, Hill McGlynn would like to hear from you. For further information about the role, company and project portfolio, please apply today and a member of the Hill McGlynn team will be in touch.

Operations Manager - Social Housing Voids Hemel Hempstead based (with travel) £80K - £95K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering voids programmes for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Managers, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as an Operations Manager delivering social housing voids projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and delivery Driving profitability of the contract to include pricing and delivery of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the group's success. This is a full time, permanent role for which you will receive up to £95,000 + Car/Allowance + Benefits.

Contract Manager - Externals & Fire Protection Works South London £75K - £85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to £85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on .

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Resident Liaison Officer to join our Major Works team, supporting the delivery of pre-condition surveys, fire remediation project, Window replacement programme in E2. Based from our site office, you will act as the primary point of contact for residents throughout the project lifecycle, ensuring clear and effective communication before, during and after works are completed within occupied residential properties. As Resident Liaison Officer, you will play a key role in supporting residents throughout planned maintenance programmes, ensuring clear communication, positive customer experiences and effective resolution of resident queries and concerns. You will work closely with site teams, clients and residents to support the smooth delivery of works while maintaining strong customer satisfaction and community engagement. What You'll Deliver Provide a professional, courteous and customer-focused service to all residents throughout planned maintenance programmes. Act as the main point of contact for residents, keeping them informed of works, programme updates and access arrangements. Carry out resident inductions, profiling and consultation visits to identify individual support needs and maintain positive resident relationships. Coordinate written communications including letters, newsletters and programme updates in line with project requirements. Support residents with queries, concerns and complaints, ensuring issues are resolved promptly and professionally. Work closely with Project Managers, Site Managers and operational teams to support the smooth delivery of projects and achievement of KPIs. Maintain accurate manual and electronic records of resident interactions, enquiries, complaints and feedback. Carry out property condition surveys and photographic records prior to works commencing within homes. Attend resident meetings, consultation events and community engagement activities where required. Promote continuous improvement across resident liaison activities, sharing best practice and supporting excellent customer satisfaction outcomes. About You Previous experience within a customer service or resident liaison role, ideally within social housing, planned maintenance or construction environments. Strong communication and interpersonal skills with the ability to build positive relationships with residents, clients and colleagues. Experience managing resident queries, complaints and customer-focused resolutions in a professional manner. Good organisational and administrative skills with the ability to manage multiple priorities and deadlines. Confident using Microsoft Office applications including Outlook, Excel and Word. Understanding of working within occupied homes and customer-sensitive environments desirable. Ability to work independently and collaboratively as part of a wider operational team. Professional, approachable and empathetic communication style. Full UK driving licence required. Enhanced DBS required or willingness to complete the process. What We Offer Salary of up to 35k depending on experience, plus performance-related bonus Car / travel allowance Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation BYOD allowence Why Axis? Joining Axis means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Resident Liaison Officer to join our Major Works team, supporting the delivery of pre-condition surveys, fire remediation projects and related works such as, window and boiler flue replacement programmes on a site in W10. Based on our site office, you will act as the primary point of contact for residents throughout the project lifecycle, ensuring clear and effective communication before, during and after works are completed within occupied residential properties. As Resident Liaison Officer, you will play a key role in supporting residents throughout planned maintenance programmes, ensuring clear communication, positive customer experiences and effective resolution of resident queries and concerns. You will work closely with site team, client and residents to support the smooth delivery of works while maintaining strong customer satisfaction and community engagement. What You'll Deliver Provide a professional, courteous and customer-focused service to all residents throughout planned maintenance programmes. Act as the main point of contact for residents, keeping them informed of works, programme updates and access arrangements. Carry out resident profiling and consultation visits to identify individual support needs and maintain positive resident relationships. Coordinate written communications including letters, newsletters and programme updates in line with project requirements. Support residents with queries, concerns and complaints, ensuring issues are resolved promptly and professionally. Work closely with Project Managers, Site Managers and operational teams to support the smooth delivery of projects and achievement of KPIs. Maintain accurate manual and electronic records of resident interactions, enquiries, complaints and feedback. Carry out property condition surveys and photographic records prior to works commencing within homes. Attend resident meetings, consultation events and community engagement activities where required. Promote continuous improvement across resident liaison activities, sharing best practice and supporting excellent customer satisfaction outcomes. About You Previous experience within a customer service or resident liaison role, ideally within social housing, planned maintenance or construction environments. Strong communication and interpersonal skills with the ability to build positive relationships with residents, clients and colleagues. Experience managing resident queries, complaints and customer-focused resolutions in a professional manner. Good organisational and administrative skills with the ability to manage multiple priorities and deadlines. Confident using Microsoft Office applications including Outlook, Excel and Word. Understanding of working within occupied homes and customer-sensitive environments desirable. Ability to work independently and collaboratively as part of a wider operational team. Professional, approachable and empathetic communication style. Full UK driving licence required. Enhanced DBS required or willingness to complete the process. What We Offer Salary of up to 35k depending on experience, plus performance-related bonus Car/ travel allowance Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation BYOD allowance Why Axis? Joining Axis means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.

Permanent - Full Time - 40hours We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we'd love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life Assurance Pension Digital GP and Employee Assistance Programme (EAP) Sharesave scheme Access to our discount portal, LifeStyle Hub As an Investors in People Gold award employer, Lovell is the UK's leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all. Please refer to the Job Description upon completing your application.

Murphy is recruiting for a Agricultural Liaison Officer to work with Energy on GGP - ATNC - Norwich to Tilbury Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. The role will include liaising with landowners, farmers and occupiers about land interests and arranging access over land for surveys. The Agricultural Liaison Officers prime responsibility shall be to liaise with the landowners and contractors involved within the project. A day in the life of Murphy a Agricultural Liaison Officer This role will require you to manage the coordination of activities between Statutory Undertakers, Highways Authorities and Land Owners, to ensure the integrated progress of projects with the minimum disruption to the public. Promoting a collaborative approach between parties to deliver one message to the communities affected, working for the best outcome for all. List and maintain a database of all key stakeholders and interested parties Keep all stakeholders informed about the scheme and especially any activities that may affect the public Set up exhibitions, arrange meetings and site visits, produce newsletters, leaflets and signage Set up and maintain a public helpline to respond to all queries and set up complaints log Respond to insurance claims from the community and log them Join the Considerate Constructors Scheme and maintain a top score Work with local schools, offer safety talks and help with construction related school projects Give presentations to professional bodies and be able to respond to vigorous questioning Still interested, does this sound like you? Proven experience of working as an ALO for large construction projects/civil engineering schemes Experience of contact with land owners Pre and post access agreements Reinstatement plans Knowledge & experience of legal consent / acquisition requirements Able to describe procedures to follow during contact with external Agencies / HSE / E.A. / Land owner / third party liaison Experience of project commercial and schedule risk management

We are easy to do business with! That's why we need people like you; friendly, approachable and confident in building trust with local communities, customers and stakeholders. About the role We're looking for a Community Liaison Officer to support the delivery of major electricity infrastructure projects, helping our teams work well with the communities, customers and stakeholders affected by our works. This is a role where communication really matters. You'll be the link between project teams and the people impacted by our work, making sure information is clear, concerns are listened to, and issues are followed through properly. From early engagement and consultation through to construction activity, you'll help build trust, protect our reputation and support projects to move forward with minimal disruption. Here are some of the tasks you'd be involved with Developing and delivering engagement plans for electricity infrastructure projects, including substations, overhead lines, underground cables and wider network upgrades. Acting as a key point of contact for residents, businesses, landowners, local authorities, community groups and other stakeholders. Providing clear and timely updates on project scope, timescales, traffic management, access arrangements, construction activity and possible disruption. Planning and supporting consultation events, drop-in sessions, stakeholder briefings, newsletters and local project updates. Responding to queries, concerns, objections and complaints, making sure these are logged, investigated and closed out properly. Building constructive relationships with planning authorities, parish councils, elected members, statutory consultees, environmental bodies and local representatives. Identifying local sensitivities, reputational risks and opportunities to improve how we engage with communities. Keeping accurate records of stakeholder contact, consultation activity, issues raised and actions taken. Preparing regular updates for project teams and senior leaders on engagement activity, feedback, risks and trends. We'd love to hear from you if you can demonstrate Experience in community relations, stakeholder engagement, customer operations, public affairs or communications, ideally within utilities, infrastructure, construction or another regulated environment. Confidence working with a wide range of people, including members of the public, local authorities, community groups, landowners and project teams. Good judgement when dealing with sensitive, challenging or emotive situations. Strong written and verbal communication skills, with the ability to explain project information clearly and professionally. The ability to organise your workload, manage competing priorities and keep accurate records. A proactive approach to spotting risks early and helping project teams find practical solutions. A full UK driving licence, as regular travel to project sites for meetings is required.

Resident Liaison Officer (RLO) Location: Islington Salary: Up to £36,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. This is a fantastic opportunity to join a well-established contractor delivering a programme of internal and external planned maintenance works to occupied social housing properties across Islington. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include: Building and maintaining positive relationships with residents. Carrying out pre-start visits and resident consultations. Carry out pre-condition surveys. Keeping residents informed of planned works, timescales and any programme changes. Managing resident queries and resolving complaints efficiently and professionally. Coordinating access arrangements with tenants and site teams. Conducting resident satisfaction surveys and maintaining accurate records. Supporting the successful delivery of planned maintenance projects while minimising disruption to residents. What We're Looking For Previous experience as a Resident Liaison Officer within the Social Housing or Planned Maintenance sector. Experience working on both internal and external refurbishment programmes. Excellent communication and customer service skills. Strong organisational and administration abilities. A proactive, approachable and professional attitude. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!