Customer Liaison Officer (CLO)

Customer Liaison Officer (CLO) required for Essex-based gas company on a full-time, permanent basis.

Reporting to and working with our Customer Relationship Manager, the CLO s duties will include:

Regular travel to our sites (located in areas such as London, Kent, Brighton, Southampton and Portsmouth valid driving licence required for company vehicle).

Monitoring customer enquiries and complaints to ensure they are resolved promptly and professionally.

Helping to identify vulnerable customers, referring them for additional support services and checking in with them throughout our works.

Offering alternative heating & cooking appliances to vulnerable customers on disconnection days.

Carrying out Customer Service Assessments.

Carrying out site visits with our client s customer service department.

Attending the client s quarterly customer forum meetings and producing PowerPoint slides to be presented at these meetings.

Attending the client s monthly contract performance review meetings to discuss and update on customer service issues.

Explaining to residents the importance of returning their customer satisfaction surveys and helping to implement improvements to increase scores.

Communicating with colleagues regularly.

The working hours are 8.30am to 4.30pm, Monday to Friday, and the salary will be dependent on experience.

To apply, please submit your CV and a covering letter.