Customer Care Technician

Are you an experienced Multi-Skilled Technician with a strong eye for detail, looking to develop your career within a well-established and growing housebuilder?

We are delighted to be recruiting on behalf of a respected housebuilder with a strong reputation for delivering high-quality new build homes across the UK. This is an excellent opportunity for a Customer Care Technician to join the team on a permanent, full-time basis, covering the North East region. You will play a key role in ensuring new build homes are completed to the highest standards by carrying out a variety of remedial and maintenance works.

This is a fantastic opportunity to join a supportive and collaborative business where quality, customer satisfaction, and health & safety are at the heart of everything they do. You will be responsible for completing a wide range of finishing and remedial tasks across occupied and newly completed homes, ensuring every property meets the highest standards before and after handover.

The successful candidate will be a practical, self-motivated individual with excellent attention to detail, strong multi-trade skills, and the ability to work independently while delivering exceptional customer service.

What You'll Be Doing:

• Completing outstanding remedial and maintenance works across new build homes to a high-quality standard, ensuring Health & Safety remains the number one priority

• Carrying out repairs in line with NHBC standards and company quality expectations

• Undertaking a variety of multi-skilled tasks including joinery, plastering, filling, mastic application, painting, and general finishing works

• Ensuring all relevant paperwork and job records are completed accurately and within agreed timescales

• Maintaining company van stock and ensuring all tools and materials are available to complete works efficiently

• Keeping the company van clean, well-maintained, and organised at all times

• Acting as a professional ambassador for the business, delivering excellent customer service when working within customers' homes

What We're Looking For:

• Previous experience as a Maintenance Technician, Multi-Skilled Technician, Finishing Technician, or similar role within the construction or housebuilding sector

• Proven experience carrying out joinery, plastering, filling, mastic, painting, and general maintenance works

• Strong understanding of NHBC standards and quality expectations within new build housing

• Excellent time management skills with the ability to prioritise workloads and work independently

• Strong attention to detail with a commitment to delivering high-quality workmanship

• Excellent customer service and communication skills with a professional and approachable manner

• Good organisational and problem-solving skills

• Comfortable using mobile technology to manage jobs and complete paperwork

• Full UK Driving Licence

Role Information:

• Covering the North East region

• Company van and fuel card provided

• Choice of company car or car allowance

• Discretionary Bonus Scheme

• 26 days annual leave plus bank holidays

• Holiday Buy Back Scheme

• Company Pension Scheme

• Private Medical Insurance

• Healthshield membership

• Life Assurance Scheme

• Share Purchase Plan

• Highstreet and retail discounts

• Ongoing training and excellent career development opportunities

This is a permanent position and the recruiting organisation will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Amy Dunn for a confidential discussion and further information regarding this opportunity.