Porter/Concierge (W2) (Mon-Fri: Days)

Porter / Concierge (Residential)

Location: London, Bayswater (W2)

Hours: Mon-Fri 09h00-17h00

Salary: £28k per annum

We are seeking an exceptional Porter / Concierge to provide resident services at Porchester Terrace, a premium residential development in London W2.

The Role: As the primary on-site point of contact during working hours, you will manage a versatile mix of front-of-house service and operational oversight. Your responsibilities will include:

• Resident Hospitality: Providing a visible, welcoming presence, assisting residents within communal areas, handling routine enquiries, and managing visitor access.
• Parcel Management: Securing and organizing incoming deliveries, notifying residents, and distributing parcels directly to apartment doors.
• Building Security & Safety: Conducting regular internal and external patrols, checking access control systems, monitoring CCTV, and keeping fire exit routes completely clear.
• Estate Presentation: Carrying out light housekeeping to keep the lobby and entrance areas pristine, monitoring external cleaning contractors, and managing the rotation of refuse/recycling bins for local authority collection.
• Maintenance & Contractors: Conducting visual checks of communal plant machinery, logging maintenance defects for the Managing Agents, and supervising visiting contractors.
• Site Administration: Managing the key register, updating daily incident logs, and working closely with the Managing Agents to ensure smooth operations.

What We Are Looking For:

• Smart, professional, and courteous, with excellent written and verbal communication skills.
• Must have porter/concierge experience in a luxury residential block, boutique hotel, or a premium front-of-house environment.
• A friendly, polite and a positive can do attitude.
• Very strong customer service skills. Responsible, organised and extremely reliable.

Contact: Bryn Cadfan-lewis (url removed) (phone number removed) (url removed)