Service Desk Assistant - Building Services

Service Desk Assistant - Building Services

Our client is a well-established mechanical and electrical services provider (Est. 2003), carrying out work for commercial properties, schools and colleges, businesses, care homes, hospitals, and some very well-known buildings. Their customer support section requires a person to work with and provide assistance to the Service Manager.

Duties & Responsibilities

• Taking calls from clients, arranging engineers to attend. Issue job sheets to engineers using the digital system.
• Use of CLIK work scheduling system for which online training will be provided.
• Liaising with finance and invoicing staff on completed job queries.
• Assisting in gathering data for quotations.
• Booking in engineer's vans for service with main dealer.
• Provide cover during Service Manager's holidays.
• May progress to a higher role if desired and after suitable experience.

Full time Monday to Friday. Hours 37.5 per week. Holidays 20 days plus 8 statutory.

Salary negotiable and depending on experience, working in a previous service environment may be advantageous.