Resident Liaison Officer Required in Cambridge GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on an office refurbishment project in Cambridge. Project Details: Rate: 17- 19/hr Duration: 6 weeks Start Date: 20th July Location: Cambridge The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.
25/06/2026
Seasonal
Resident Liaison Officer Required in Cambridge GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on an office refurbishment project in Cambridge. Project Details: Rate: 17- 19/hr Duration: 6 weeks Start Date: 20th July Location: Cambridge The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.
Assistant Site Manager Social Housing Refurbishment Full-time Permanent London £40,000 - £45,000 + Package (DOE) Assistant Site Manager job available delivering internal and external refurbishment works across occupied social housing properties throughout London, offering the opportunity to join a well-established contractor with a strong pipeline of Housing Association and Local Authority projects. The Role This is an excellent opportunity for an ambitious Assistant Site Manager to support the delivery of social housing refurbishment projects within occupied environments. Working closely with the Site Manager, subcontractors, Resident Liaison Officers, and client representatives, the successful candidate will assist with the day-to-day management of site operations, helping to ensure projects are delivered safely, on programme, and to the highest standards of quality. Key Responsibilities • Assist the Site Manager with the day-to-day delivery of social housing refurbishment projects, including internal and external works • Help coordinate subcontractors, labour, materials, and site logistics to ensure smooth project delivery • Monitor site activities to ensure works are completed safely and in accordance with company procedures and RAMS • Support the management of programme milestones and report any delays, risks, or issues • Assist with site inductions, toolbox talks, and health & safety inspections • Ensure works are completed to the required quality standards and specifications • Liaise with subcontractors, suppliers, residents, and other project stakeholders • Support the management of materials, deliveries, waste management, and site organisation • Maintain accurate site records including daily diaries, risk assessments, method statements, and H&S documentation • Contribute to maintaining a safe, clean, and organised site environment Requirements • Previous experience as an Assistant Site Manager, Site Supervisor, Foreperson, or similar role within construction or social housing refurbishment • Experience working on occupied refurbishment or planned maintenance projects is advantageous • Good understanding of construction processes, health & safety regulations, and site procedures • Strong communication skills with the ability to work collaboratively with site teams and stakeholders • Proactive attitude with a willingness to learn and develop within a site management role • Organised, reliable, and solutions-focused approach Essential Qualifications • CSCS Card • First Aid at Work • Asbestos Awareness • Manual Handling Desirable Qualifications • SSSTS or SMSTS • NVQ Level 4 in Construction Site Supervision (or equivalent) • Working towards further site management qualifications Package & Benefits • £40,000 - £45,000 + package • Long-term secured social housing work pipeline • Structured career progression towards Site Manager level • Ongoing training and development opportunities • Opportunity to work with a well-established and respected contractor This Assistant Site Manager role offers the opportunity to develop your career with a leading social housing contractor, supporting the delivery of refurbishment projects across occupied homes while gaining exposure to all aspects of site management and project delivery. Apply now for immediate consideration.
25/06/2026
Full time
Assistant Site Manager Social Housing Refurbishment Full-time Permanent London £40,000 - £45,000 + Package (DOE) Assistant Site Manager job available delivering internal and external refurbishment works across occupied social housing properties throughout London, offering the opportunity to join a well-established contractor with a strong pipeline of Housing Association and Local Authority projects. The Role This is an excellent opportunity for an ambitious Assistant Site Manager to support the delivery of social housing refurbishment projects within occupied environments. Working closely with the Site Manager, subcontractors, Resident Liaison Officers, and client representatives, the successful candidate will assist with the day-to-day management of site operations, helping to ensure projects are delivered safely, on programme, and to the highest standards of quality. Key Responsibilities • Assist the Site Manager with the day-to-day delivery of social housing refurbishment projects, including internal and external works • Help coordinate subcontractors, labour, materials, and site logistics to ensure smooth project delivery • Monitor site activities to ensure works are completed safely and in accordance with company procedures and RAMS • Support the management of programme milestones and report any delays, risks, or issues • Assist with site inductions, toolbox talks, and health & safety inspections • Ensure works are completed to the required quality standards and specifications • Liaise with subcontractors, suppliers, residents, and other project stakeholders • Support the management of materials, deliveries, waste management, and site organisation • Maintain accurate site records including daily diaries, risk assessments, method statements, and H&S documentation • Contribute to maintaining a safe, clean, and organised site environment Requirements • Previous experience as an Assistant Site Manager, Site Supervisor, Foreperson, or similar role within construction or social housing refurbishment • Experience working on occupied refurbishment or planned maintenance projects is advantageous • Good understanding of construction processes, health & safety regulations, and site procedures • Strong communication skills with the ability to work collaboratively with site teams and stakeholders • Proactive attitude with a willingness to learn and develop within a site management role • Organised, reliable, and solutions-focused approach Essential Qualifications • CSCS Card • First Aid at Work • Asbestos Awareness • Manual Handling Desirable Qualifications • SSSTS or SMSTS • NVQ Level 4 in Construction Site Supervision (or equivalent) • Working towards further site management qualifications Package & Benefits • £40,000 - £45,000 + package • Long-term secured social housing work pipeline • Structured career progression towards Site Manager level • Ongoing training and development opportunities • Opportunity to work with a well-established and respected contractor This Assistant Site Manager role offers the opportunity to develop your career with a leading social housing contractor, supporting the delivery of refurbishment projects across occupied homes while gaining exposure to all aspects of site management and project delivery. Apply now for immediate consideration.
Resident Liaison Officer Required in Guilford GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on a hostel refurbishment in Guilford. Project Details: Rate: 17- 19/hr Duration: 23 weeks Start Date: 20th July Location: Guilford The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.
25/06/2026
Seasonal
Resident Liaison Officer Required in Guilford GVR Solutions are currently working alongside a well-established main contractor who are seeking a Resident Liaison Officer to join them on a hostel refurbishment in Guilford. Project Details: Rate: 17- 19/hr Duration: 23 weeks Start Date: 20th July Location: Guilford The Resident Liaison Officer must have/be: Proven experience as an RLO or in a customer-facing role. Experience working within social housing, planned works, or construction. Strong communication and customer service skills. Ability to manage resident enquiries and access arrangements. CSCS Card and full UK driving licence. If you are interested in the Resident Liaison Officer position above, please get in touch.
Resident Liaison Office Main Contractor Fire Remediation Project Freelance: 24 Months Rate: Up to £18 per hour Location: Elephant & Castle We are currently searching for a Resident Liaison Office to join the team of a busy main contractor specialising in Fire Remediation projects. This project in Elephant & Castle has a 24 month run time and will see various fire stopping packages stripped out and reinstalled to specification. As Residential Laison Office you will be required to: Act as the main point of contact for residents throughout construction, refurbishment, and maintenance works, ensuring clear and effective communication at all stages. Build and maintain positive relationships with residents, addressing queries, concerns, complaints, and providing timely resolutions. Carry out resident consultations, property visits, and pre-start meetings to explain project scopes, programmes, and potential disruptions. Keep residents informed of project progress, changes to schedules, access requirements, and any planned works affecting them. Coordinate access arrangements between residents, site teams, and subcontractors to ensure works are completed efficiently. Record and maintain accurate resident communication logs, complaints, and project documentation. Support site and project teams in minimising disruption and maintaining high levels of customer satisfaction. Liaise with clients, housing associations, local authorities, and internal teams to ensure resident needs are effectively managed. Required: Previous experience working as a Resident Liaison Officer, Customer Service Advisor, Housing Officer, or within a customer-facing construction environment. Strong communication and interpersonal skills with the ability to engage confidently with people at all levels. Experience dealing with customer complaints and conflict resolution in a professional manner. Good understanding of construction, maintenance, social housing, or refurbishment environments would be advantageous. Excellent organisational skills with the ability to manage multiple tasks and priorities. Strong administrative skills and experience maintaining accurate records and reports. Proficient in Microsoft Office packages. To apply for this role please send your CV through the portal or get in contact with Sam Marsden at Lonsite directly.
25/06/2026
Seasonal
Resident Liaison Office Main Contractor Fire Remediation Project Freelance: 24 Months Rate: Up to £18 per hour Location: Elephant & Castle We are currently searching for a Resident Liaison Office to join the team of a busy main contractor specialising in Fire Remediation projects. This project in Elephant & Castle has a 24 month run time and will see various fire stopping packages stripped out and reinstalled to specification. As Residential Laison Office you will be required to: Act as the main point of contact for residents throughout construction, refurbishment, and maintenance works, ensuring clear and effective communication at all stages. Build and maintain positive relationships with residents, addressing queries, concerns, complaints, and providing timely resolutions. Carry out resident consultations, property visits, and pre-start meetings to explain project scopes, programmes, and potential disruptions. Keep residents informed of project progress, changes to schedules, access requirements, and any planned works affecting them. Coordinate access arrangements between residents, site teams, and subcontractors to ensure works are completed efficiently. Record and maintain accurate resident communication logs, complaints, and project documentation. Support site and project teams in minimising disruption and maintaining high levels of customer satisfaction. Liaise with clients, housing associations, local authorities, and internal teams to ensure resident needs are effectively managed. Required: Previous experience working as a Resident Liaison Officer, Customer Service Advisor, Housing Officer, or within a customer-facing construction environment. Strong communication and interpersonal skills with the ability to engage confidently with people at all levels. Experience dealing with customer complaints and conflict resolution in a professional manner. Good understanding of construction, maintenance, social housing, or refurbishment environments would be advantageous. Excellent organisational skills with the ability to manage multiple tasks and priorities. Strong administrative skills and experience maintaining accurate records and reports. Proficient in Microsoft Office packages. To apply for this role please send your CV through the portal or get in contact with Sam Marsden at Lonsite directly.
6 MONTH TEMP TO PERM OPPORTUNITY - PREVIOUS RLO EXPERIENCE REQUIRED We're Hiring: Resident Liaison Officer Location: Wirral (Bebington, Bromborough, Pensby, Heswall) Sectors: Social Housing Project Types: Retro-fit scheme Pay rate: 27-30k per year salary (dependant on salary) Duration: 6 month temp-to-perm We are hiring for a temp-to-perm Resident Liaison Officer for our client. Work will be in the Wirral within the same area. Previous experience as an RLO is preferred. The company is a retrofit decarbonisation construction company. Fuel expenses are paid and salary is dependant on experience. This is starting ASAP! Duties of the ResidentLiaison Officer include: Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction Pay rate/info: 27-30k salary once perm Paid weekly every Friday How to apply: Please apply directly to this job ad or for more information please call Sam at Fawkes & Reece on (phone number removed).
25/06/2026
Full time
6 MONTH TEMP TO PERM OPPORTUNITY - PREVIOUS RLO EXPERIENCE REQUIRED We're Hiring: Resident Liaison Officer Location: Wirral (Bebington, Bromborough, Pensby, Heswall) Sectors: Social Housing Project Types: Retro-fit scheme Pay rate: 27-30k per year salary (dependant on salary) Duration: 6 month temp-to-perm We are hiring for a temp-to-perm Resident Liaison Officer for our client. Work will be in the Wirral within the same area. Previous experience as an RLO is preferred. The company is a retrofit decarbonisation construction company. Fuel expenses are paid and salary is dependant on experience. This is starting ASAP! Duties of the ResidentLiaison Officer include: Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction Pay rate/info: 27-30k salary once perm Paid weekly every Friday How to apply: Please apply directly to this job ad or for more information please call Sam at Fawkes & Reece on (phone number removed).
Site Manager Social Housing Refurbishment Full-time Permanent London £50,000 - £55,000 + Package (DOE) Site Manager job available delivering internal and external refurbishment works across occupied social housing properties throughout London, offering the opportunity to join a well-established contractor with a strong pipeline of Housing Association and Local Authority projects. The Role This is an excellent opportunity for an experienced Site Manager to oversee the safe and efficient delivery of social housing refurbishment projects within occupied environments. Working closely with Contracts Managers, Resident Liaison Officers, subcontractors, and client representatives, the successful candidate will be responsible for managing day-to-day site operations, ensuring projects are delivered safely, on programme, within budget, and to the highest standards of quality. Key Responsibilities • Oversee the day-to-day delivery of social housing refurbishment projects, including internal and external works • Manage site teams, subcontractors, suppliers, and site logistics to ensure efficient project delivery • Ensure works are delivered safely and in accordance with company procedures, RAMS, and statutory requirements • Monitor project progress against programme and identify potential risks, delays, and mitigation measures • Carry out site inductions, toolbox talks, and regular health & safety inspections • Ensure high standards of workmanship and compliance with project specifications and quality standards • Liaise effectively with clients, residents, consultants, and other stakeholders throughout project delivery • Manage materials, deliveries, waste management, and overall site organisation • Maintain accurate site records including daily diaries, risk assessments, method statements, and H&S documentation • Attend client and progress meetings, providing regular updates on programme and performance Requirements • Proven experience as a Site Manager delivering social housing refurbishment or planned maintenance projects • Experience managing both internal and external refurbishment works within occupied properties • Strong knowledge of social housing construction processes, standards, and regulations • Excellent communication skills with the ability to build strong relationships with residents, clients, subcontractors, and suppliers • Strong understanding of health & safety legislation and safe site management practices • Organised, proactive, and solutions-focused approach to project delivery Essential Qualifications • SMSTS • NVQ Level 6 in Construction Site Management (or equivalent) • CSCS Card • First Aid at Work • Asbestos Awareness • Scaffolding Awareness Package & Benefits • £50,000 - £55,000 + package • Long-term secured social housing work pipeline • Opportunity to join a well-established and respected contractor • Career progression and development opportunities This Site Manager role offers the opportunity to lead social housing refurbishment projects for a leading contractor, delivering internal and external improvement works within occupied homes while benefiting from long-term career stability and progression opportunities. Apply now for immediate consideration.
25/06/2026
Full time
Site Manager Social Housing Refurbishment Full-time Permanent London £50,000 - £55,000 + Package (DOE) Site Manager job available delivering internal and external refurbishment works across occupied social housing properties throughout London, offering the opportunity to join a well-established contractor with a strong pipeline of Housing Association and Local Authority projects. The Role This is an excellent opportunity for an experienced Site Manager to oversee the safe and efficient delivery of social housing refurbishment projects within occupied environments. Working closely with Contracts Managers, Resident Liaison Officers, subcontractors, and client representatives, the successful candidate will be responsible for managing day-to-day site operations, ensuring projects are delivered safely, on programme, within budget, and to the highest standards of quality. Key Responsibilities • Oversee the day-to-day delivery of social housing refurbishment projects, including internal and external works • Manage site teams, subcontractors, suppliers, and site logistics to ensure efficient project delivery • Ensure works are delivered safely and in accordance with company procedures, RAMS, and statutory requirements • Monitor project progress against programme and identify potential risks, delays, and mitigation measures • Carry out site inductions, toolbox talks, and regular health & safety inspections • Ensure high standards of workmanship and compliance with project specifications and quality standards • Liaise effectively with clients, residents, consultants, and other stakeholders throughout project delivery • Manage materials, deliveries, waste management, and overall site organisation • Maintain accurate site records including daily diaries, risk assessments, method statements, and H&S documentation • Attend client and progress meetings, providing regular updates on programme and performance Requirements • Proven experience as a Site Manager delivering social housing refurbishment or planned maintenance projects • Experience managing both internal and external refurbishment works within occupied properties • Strong knowledge of social housing construction processes, standards, and regulations • Excellent communication skills with the ability to build strong relationships with residents, clients, subcontractors, and suppliers • Strong understanding of health & safety legislation and safe site management practices • Organised, proactive, and solutions-focused approach to project delivery Essential Qualifications • SMSTS • NVQ Level 6 in Construction Site Management (or equivalent) • CSCS Card • First Aid at Work • Asbestos Awareness • Scaffolding Awareness Package & Benefits • £50,000 - £55,000 + package • Long-term secured social housing work pipeline • Opportunity to join a well-established and respected contractor • Career progression and development opportunities This Site Manager role offers the opportunity to lead social housing refurbishment projects for a leading contractor, delivering internal and external improvement works within occupied homes while benefiting from long-term career stability and progression opportunities. Apply now for immediate consideration.
STEVENAGE BOROUGH COUNCIL
Stevenage, Hertfordshire
Clerk of Works 37 Hours per week Salary: £41,771 to £45,091 plus £3,178 Market Forces Supplement pro rata for hours worked Permanent Stevenage About the Role • To be the lead officer for quality assurance carrying out a range of pre, post and work in progress inspections, providing feedback to the Project Manager • To manage a portfolio of minor works • To provide regular updates and reports to the Project Manager • Act as the first point of contact in resolving complaints received from residents, their representatives, members of the public, Councillors, MP, Housing Ombudsman etc. • Deputise for their line manager when he/she is unavailable. • Attend team meetings and briefings and any relevant training courses. About You The successful candidates will have: • Building construction knowledge. • Knowledge of the CDM regulations. • Knowledge of building and planning regulations. • Experience working in a similar role within a building construction or refurbishment environment. • A working knowledge of health and safety legislation and bring any shortfalls observed to the attention of the person(s) concerned, as well as the Project Manager. • An attention to detail and a focus on quality outputs. • Ability to manage conflict. • Experience of using SOR s, Quotes and Tenders. • Experience of using IT systems. • A flexible approach and ability to work across teams as business needs change. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependents • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 12 June 2026
25/06/2026
Full time
Clerk of Works 37 Hours per week Salary: £41,771 to £45,091 plus £3,178 Market Forces Supplement pro rata for hours worked Permanent Stevenage About the Role • To be the lead officer for quality assurance carrying out a range of pre, post and work in progress inspections, providing feedback to the Project Manager • To manage a portfolio of minor works • To provide regular updates and reports to the Project Manager • Act as the first point of contact in resolving complaints received from residents, their representatives, members of the public, Councillors, MP, Housing Ombudsman etc. • Deputise for their line manager when he/she is unavailable. • Attend team meetings and briefings and any relevant training courses. About You The successful candidates will have: • Building construction knowledge. • Knowledge of the CDM regulations. • Knowledge of building and planning regulations. • Experience working in a similar role within a building construction or refurbishment environment. • A working knowledge of health and safety legislation and bring any shortfalls observed to the attention of the person(s) concerned, as well as the Project Manager. • An attention to detail and a focus on quality outputs. • Ability to manage conflict. • Experience of using SOR s, Quotes and Tenders. • Experience of using IT systems. • A flexible approach and ability to work across teams as business needs change. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependents • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 12 June 2026
Your new company We're currently working with a well-established housing organisation to recruit an experienced Housing Officer on a part-time basis.This is an excellent opportunity for someone looking for flexible work while making a real impact within a community-focused environment. Your new role Manage a designated patch of tenancies Deliver a high-quality, customer-focused housing management service Handle tenancy matters including allocations, arrears, and estate management Respond to tenant queries and provide effective solutions Work closely with internal teams and external partners What you'll need to succeed Previous Housing Officer experience is essential. Strong knowledge of tenancy and estate management Excellent communication and problem-solving skills Ability to work independently and manage workload effectively What you'll get in return Competitive hourly rate Flexible part-time working arrangement Immediate start available Opportunity to join a supportive and reputable organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
25/06/2026
Seasonal
Your new company We're currently working with a well-established housing organisation to recruit an experienced Housing Officer on a part-time basis.This is an excellent opportunity for someone looking for flexible work while making a real impact within a community-focused environment. Your new role Manage a designated patch of tenancies Deliver a high-quality, customer-focused housing management service Handle tenancy matters including allocations, arrears, and estate management Respond to tenant queries and provide effective solutions Work closely with internal teams and external partners What you'll need to succeed Previous Housing Officer experience is essential. Strong knowledge of tenancy and estate management Excellent communication and problem-solving skills Ability to work independently and manage workload effectively What you'll get in return Competitive hourly rate Flexible part-time working arrangement Immediate start available Opportunity to join a supportive and reputable organisation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Tenant Liaison Job Title: Tenant Liaison Officer Location: Mansfield Job Type: Temporary to Permanent Start Date: Mid-June We are currently recruiting for an experienced Tenant Liaison Officer to support a long-term roofing contract in Mansfield. The project will involve roof replacement and repair works across occupied local authority properties. The successful candidate will be responsible for supporting tenants throughout the works, keeping residents informed, handling queries and ensuring communication between tenants and the site team is clear and professional. This is a 3-year contract with a genuine temporary-to-permanent opportunity for the right person. Duties will include: Acting as the main point of contact for tenants during the works Keeping residents updated on planned roofing works Arranging access and supporting appointment scheduling Handling tenant queries, concerns and complaints professionally Issuing letters, notices and project updates Maintaining accurate records and admin logs Working closely with the Site Manager and project team Supporting smooth communication between residents, client and contractor Requirements: Previous Tenant Liaison Officer, Resident Liaison Officer or similar experience Experience working in social housing, planned maintenance or occupied property works Strong communication and people skills Good admin and organisational skills Confident dealing with tenants and resolving issues calmly Full UK driving licence Must live within a sensible commute of Mansfield This is a great opportunity for an experienced TLO looking for long-term, stable work on a 3-year programme. Apply now with your CV or contact us for more information.
25/06/2026
Contract
Tenant Liaison Job Title: Tenant Liaison Officer Location: Mansfield Job Type: Temporary to Permanent Start Date: Mid-June We are currently recruiting for an experienced Tenant Liaison Officer to support a long-term roofing contract in Mansfield. The project will involve roof replacement and repair works across occupied local authority properties. The successful candidate will be responsible for supporting tenants throughout the works, keeping residents informed, handling queries and ensuring communication between tenants and the site team is clear and professional. This is a 3-year contract with a genuine temporary-to-permanent opportunity for the right person. Duties will include: Acting as the main point of contact for tenants during the works Keeping residents updated on planned roofing works Arranging access and supporting appointment scheduling Handling tenant queries, concerns and complaints professionally Issuing letters, notices and project updates Maintaining accurate records and admin logs Working closely with the Site Manager and project team Supporting smooth communication between residents, client and contractor Requirements: Previous Tenant Liaison Officer, Resident Liaison Officer or similar experience Experience working in social housing, planned maintenance or occupied property works Strong communication and people skills Good admin and organisational skills Confident dealing with tenants and resolving issues calmly Full UK driving licence Must live within a sensible commute of Mansfield This is a great opportunity for an experienced TLO looking for long-term, stable work on a 3-year programme. Apply now with your CV or contact us for more information.
Deputy Head of Building Control (Social Housing) Location: London Salary: 70,000 per annum Contract: Permanent Sector: Local Government / Social Housing We are currently recruiting for an experienced Deputy Head of Building Control to join a forward-thinking local government organisation responsible for managing and maintaining a substantial social housing portfolio. This is an excellent opportunity for a senior building control professional seeking a leadership role with responsibility for ensuring regulatory compliance, building safety, and service excellence across a diverse range of residential assets. Reporting directly to the Head of Building Control, you will play a key role in leading operational delivery, managing technical teams, and supporting strategic initiatives relating to building safety and compliance. The Role As Deputy Head of Building Control, you will provide technical leadership and operational oversight across building control functions, ensuring compliance with current legislation, Building Regulations, and emerging building safety requirements. You will support the management of a multidisciplinary team and contribute to the development of policies, procedures, and service improvements that enhance resident safety and organisational performance. The successful candidate will act as a senior technical advisor, overseeing complex building control matters, supporting high-risk building projects, and ensuring that statutory obligations are met across the housing portfolio. Key Responsibilities Support the Head of Building Control in the strategic and operational management of the service. Lead and manage Building Control Surveyors and technical officers, providing guidance, mentoring, and performance management. Ensure compliance with Building Regulations, Building Safety legislation, and associated statutory requirements. Review and assess complex building control applications, plans, and specifications. Provide expert technical advice on residential construction, refurbishment, fire safety, structural alterations, and compliance matters. Oversee inspections of housing developments, regeneration schemes, and major capital projects. Monitor service performance, quality standards, and regulatory compliance. Contribute to the management of building safety risks within residential properties, including higher-risk buildings. Develop and maintain effective working relationships with internal departments, contractors, developers, consultants, and regulatory bodies. Support service transformation, continuous improvement initiatives, and implementation of best practice. Assist with budget management, resource planning, and workforce development. Represent the service at internal and external meetings when required. Candidate Requirements Significant experience within Building Control, ideally gained within local government, social housing, or a related regulatory environment. Strong working knowledge of Building Regulations, Building Safety legislation, and relevant construction standards. Experience managing technical teams and delivering high-quality regulatory services. Demonstrable expertise in residential construction, refurbishment, and compliance-related projects. Excellent communication, stakeholder engagement, and leadership skills. Ability to interpret and apply complex legislation and technical guidance. Membership of a relevant professional body such as CABE, RICS, CIOB, or equivalent is desirable. Registered Building Inspector status or eligibility would be advantageous. What's on Offer Permanent position with a salary of 70,000 per annum. Opportunity to work within a large and diverse social housing environment. Excellent pension scheme and local government benefits package. Flexible and hybrid working arrangements. Career progression opportunities within a growing and evolving service. The chance to play a key role in improving building safety and housing standards for residents. If you are an experienced Building Control professional looking to take the next step in your career within a leadership position, we would welcome your application.
25/06/2026
Full time
Deputy Head of Building Control (Social Housing) Location: London Salary: 70,000 per annum Contract: Permanent Sector: Local Government / Social Housing We are currently recruiting for an experienced Deputy Head of Building Control to join a forward-thinking local government organisation responsible for managing and maintaining a substantial social housing portfolio. This is an excellent opportunity for a senior building control professional seeking a leadership role with responsibility for ensuring regulatory compliance, building safety, and service excellence across a diverse range of residential assets. Reporting directly to the Head of Building Control, you will play a key role in leading operational delivery, managing technical teams, and supporting strategic initiatives relating to building safety and compliance. The Role As Deputy Head of Building Control, you will provide technical leadership and operational oversight across building control functions, ensuring compliance with current legislation, Building Regulations, and emerging building safety requirements. You will support the management of a multidisciplinary team and contribute to the development of policies, procedures, and service improvements that enhance resident safety and organisational performance. The successful candidate will act as a senior technical advisor, overseeing complex building control matters, supporting high-risk building projects, and ensuring that statutory obligations are met across the housing portfolio. Key Responsibilities Support the Head of Building Control in the strategic and operational management of the service. Lead and manage Building Control Surveyors and technical officers, providing guidance, mentoring, and performance management. Ensure compliance with Building Regulations, Building Safety legislation, and associated statutory requirements. Review and assess complex building control applications, plans, and specifications. Provide expert technical advice on residential construction, refurbishment, fire safety, structural alterations, and compliance matters. Oversee inspections of housing developments, regeneration schemes, and major capital projects. Monitor service performance, quality standards, and regulatory compliance. Contribute to the management of building safety risks within residential properties, including higher-risk buildings. Develop and maintain effective working relationships with internal departments, contractors, developers, consultants, and regulatory bodies. Support service transformation, continuous improvement initiatives, and implementation of best practice. Assist with budget management, resource planning, and workforce development. Represent the service at internal and external meetings when required. Candidate Requirements Significant experience within Building Control, ideally gained within local government, social housing, or a related regulatory environment. Strong working knowledge of Building Regulations, Building Safety legislation, and relevant construction standards. Experience managing technical teams and delivering high-quality regulatory services. Demonstrable expertise in residential construction, refurbishment, and compliance-related projects. Excellent communication, stakeholder engagement, and leadership skills. Ability to interpret and apply complex legislation and technical guidance. Membership of a relevant professional body such as CABE, RICS, CIOB, or equivalent is desirable. Registered Building Inspector status or eligibility would be advantageous. What's on Offer Permanent position with a salary of 70,000 per annum. Opportunity to work within a large and diverse social housing environment. Excellent pension scheme and local government benefits package. Flexible and hybrid working arrangements. Career progression opportunities within a growing and evolving service. The chance to play a key role in improving building safety and housing standards for residents. If you are an experienced Building Control professional looking to take the next step in your career within a leadership position, we would welcome your application.
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
25/06/2026
Contract
We are currently looking for an experienced Housing Complaints and Reviews Officer to join a busy Housing Needs service. This Housing Complaints and Reviews Officer role will primarily focus on investigating complex housing complaints, drafting complaint responses and supporting service improvements across Housing Needs and Housing Solutions services. The successful candidate will manage a high volume of complaints, undertake detailed investigations, draft responses on behalf of senior managers and identify learning outcomes to improve service delivery. Whilst the role includes statutory reviews work, the primary focus will be complaints handling. This Housing Complaints and Reviews Officer position would suit someone with extensive housing complaints experience, particularly within homelessness, housing needs and allocations services. The Role - Investigating complex complaints relating to Housing Needs, Homelessness and Housing Solutions services. - Drafting Stage 1 and Stage 2 complaint responses in line with corporate complaints procedures and Ombudsman guidance. - Preparing responses on behalf of senior managers and service leaders. - Identifying service failures, learning outcomes and service improvement actions. - Managing MP enquiries, Member enquiries and complex correspondence. - Liaising with operational teams to gather evidence and complete investigations. - Monitoring complaint cases to ensure compliance with statutory and corporate timescales. - Undertaking statutory reviews under Parts VI and VII of the Housing Act 1996 where required. - Drafting Section 202 review decisions and review outcome letters. - Maintaining knowledge of housing legislation, case law and Ombudsman determinations. - Supporting policy, procedure and service improvement initiatives. Key Requirements - Extensive experience handling housing complaints within a local authority environment. - Significant experience investigating and responding to Stage 1 and Stage 2 complaints. - Experience drafting complaint responses on behalf of senior managers or directors. - Knowledge of Housing Ombudsman and Local Government & Social Care Ombudsman complaint handling requirements. - Experience dealing with complaints relating to homelessness, housing needs, allocations or temporary accommodation. - Knowledge of Parts VI and VII of the Housing Act 1996. - Experience managing MP enquiries, Member enquiries and complex correspondence. - Experience undertaking statutory housing reviews would be advantageous. What You Need to Do Now If you are interested in this Housing Complaints and Reviews Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Complaints and Reviews Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Complaints Officers, Complaints & Reviews Officers, Housing Reviews Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Plumber Location: South London Contract Type: Temporary (Ongoing) Rate: 23 - 30 per hour Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area, who are looking for a highly skilled Multi Skilled Tradesperson - Plumber to join their team. Key Responsibilities: Multi Skilled Tradesperson - Plumber Duties: Carry out responsive and planned plumbing repairs and maintenance within occupied and void social housing properties. Diagnose and repair faults on domestic water systems, including leaks, blocked pipework, toilets, taps and drainage issues. Install, maintain and replace sanitary ware, pipework, cylinders and associated plumbing fixtures in line with health and safety regulations. Liaise professionally with tenants, housing officers and contractors to ensure works are completed efficiently with minimal disruption to residents. Complete inspections, risk assessments and accurate job records while ensuring compliance with company policies and social housing standards.
25/06/2026
Seasonal
Plumber Location: South London Contract Type: Temporary (Ongoing) Rate: 23 - 30 per hour Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area, who are looking for a highly skilled Multi Skilled Tradesperson - Plumber to join their team. Key Responsibilities: Multi Skilled Tradesperson - Plumber Duties: Carry out responsive and planned plumbing repairs and maintenance within occupied and void social housing properties. Diagnose and repair faults on domestic water systems, including leaks, blocked pipework, toilets, taps and drainage issues. Install, maintain and replace sanitary ware, pipework, cylinders and associated plumbing fixtures in line with health and safety regulations. Liaise professionally with tenants, housing officers and contractors to ensure works are completed efficiently with minimal disruption to residents. Complete inspections, risk assessments and accurate job records while ensuring compliance with company policies and social housing standards.
My Glasgow based client is seeking a Maintenance Officer to join them for a 6 month contract. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 6 months but could last longer. The position will offer hybrid working opportunities. To find out more please apply or call Alasdair
25/06/2026
Contract
My Glasgow based client is seeking a Maintenance Officer to join them for a 6 month contract. The successful candidate will be responsible for delivering an efficient, maintenance service across a designated housing patch, ensuring high standards of customer service, property condition, tenant safety, and compliance. Key Responsibilities Manage reactive repairs and void properties, including inspections, raising work orders, monitoring contractor performance, and minimising rent loss. Oversee estate services (landscaping, cleaning) to ensure quality, value for money, and contractor accountability. Conduct property inspections to ensure safety compliance, insurance requirements, and asset condition reporting. Process alterations, medical adaptations, insurance claims, and improvement applications in line with policy. Project manage planned and cyclical maintenance contracts, ensuring delivery to quality standards and KPI targets. Support tenant safety compliance, including damp & mould inspections and liaison with health & safety consultants. Maintain accurate asset management system records and contribute to performance reporting. Support policy development, complaints handling, training, and compliance with the Scottish Social Housing Charter. During your term at the Housing Association you will communicate and work closely with Tenants, Contractors, Asset Management Team, Customer Services, and senior management. This excellent position will offer the opportunity to work with a respected and progressive Housing Association, the position will last 6 months but could last longer. The position will offer hybrid working opportunities. To find out more please apply or call Alasdair
Quality Assurance & Standards Officer - Brent Location: Brent London, HA9 (Hybrid). Salary: £27.81 per hour. Full Time Monday to Friday 36 hours. Contract: Initially up to 31st December 2026 ongoing. This is an on-going requirement in line with the attached JD - however for the first 3 months (or so) we will require the appointed candidate to focus on the following project: Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels. Remove or incorporate service charges into rent levels Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)
25/06/2026
Seasonal
Quality Assurance & Standards Officer - Brent Location: Brent London, HA9 (Hybrid). Salary: £27.81 per hour. Full Time Monday to Friday 36 hours. Contract: Initially up to 31st December 2026 ongoing. This is an on-going requirement in line with the attached JD - however for the first 3 months (or so) we will require the appointed candidate to focus on the following project: Undertake a reconciliation of affordable rent agreements. Confirm GLA approvals for all affordable rent units Review service charges levied on affordable rented properties and either remove or incorporate them within rent levels. Remove or incorporate service charges into rent levels Determine why London affordable rent properties are being charged a rent above LAR rates. Identify cause and correct LAR rent levels Investigate the rents for 1,365 properties and establish whether an overcharge has occurred and if so, establish a repayment procedure. Validate rents and refund any overcharges Review the existing property valuations and having a more consistent approach across the housing stock. This exercise needs to be conducted before the impact of rent convergence is modelled. Undertake valuation rationalisation (circa 7500) before rent convergence modelling. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)
Job Title: Property Standards and Empty Homes Officer Location: Hybrid (3 days in office/on site, 2 days remote) Rate: 18.90 per hour (PAYE) / 24.61 per hour (Umbrella) Hours: 36 hours per week Contract Type: Permanent About the Role: We are seeking a Property Standards and Empty Homes Officer to improve housing quality and reduce empty properties. You will investigate housing disrepair complaints, conduct inspections (including HMOs and caravan sites), and take enforcement action to ensure compliance with housing legislation. Additionally, you will identify and bring empty homes back into use and maintain accurate records. Key Responsibilities: Conduct inspections of residential properties, HMOs, and caravan sites, using the Housing Health & Safety Rating System (HHSRS). Investigate disrepair complaints, initiate enforcement actions, and monitor compliance with statutory notices. Identify, monitor, and bring empty homes back into use through engagement with owners and promotional activities. Advise residents, landlords, and owners on housing standards, disrepair, and building works. Maintain records, prepare reports, and provide evidence for legal proceedings. Collaborate with internal and external partners, including fire services and local authorities. Use relevant legislative powers to ensure well-managed and maintained housing. Requirements: Good standard of education, including English and Mathematics. HND/HNC (or equivalent) in Environmental Health, Housing, or a construction-related subject. Certificate of competence in HHSRS (or willingness to train). Experience in housing standards, HMO licensing, or environmental health. Knowledge of housing and environmental health legislation and construction techniques. Ability to conduct inspections, produce defect reports, and manage records. Strong communication, organisational, and IT skills (Microsoft Office, databases). Willingness to work flexibly, including some evening work. Full UK driving licence and access to a vehicle for site visits. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
24/06/2026
Contract
Job Title: Property Standards and Empty Homes Officer Location: Hybrid (3 days in office/on site, 2 days remote) Rate: 18.90 per hour (PAYE) / 24.61 per hour (Umbrella) Hours: 36 hours per week Contract Type: Permanent About the Role: We are seeking a Property Standards and Empty Homes Officer to improve housing quality and reduce empty properties. You will investigate housing disrepair complaints, conduct inspections (including HMOs and caravan sites), and take enforcement action to ensure compliance with housing legislation. Additionally, you will identify and bring empty homes back into use and maintain accurate records. Key Responsibilities: Conduct inspections of residential properties, HMOs, and caravan sites, using the Housing Health & Safety Rating System (HHSRS). Investigate disrepair complaints, initiate enforcement actions, and monitor compliance with statutory notices. Identify, monitor, and bring empty homes back into use through engagement with owners and promotional activities. Advise residents, landlords, and owners on housing standards, disrepair, and building works. Maintain records, prepare reports, and provide evidence for legal proceedings. Collaborate with internal and external partners, including fire services and local authorities. Use relevant legislative powers to ensure well-managed and maintained housing. Requirements: Good standard of education, including English and Mathematics. HND/HNC (or equivalent) in Environmental Health, Housing, or a construction-related subject. Certificate of competence in HHSRS (or willingness to train). Experience in housing standards, HMO licensing, or environmental health. Knowledge of housing and environmental health legislation and construction techniques. Ability to conduct inspections, produce defect reports, and manage records. Strong communication, organisational, and IT skills (Microsoft Office, databases). Willingness to work flexibly, including some evening work. Full UK driving licence and access to a vehicle for site visits. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
MMP Consultancy are looking to recruit a Tenancy Officer to join a fantastic Housing Provider based in North London. Reporting to the housing manager, you will be responsible for providing a range of tenancy and leasehold management services to a diverse group of residents, in a flexible way whilst also ensuring the varying needs of residents, including those most vulnerable are met. Duties: Engage with residents to ensure a comprehensive and effective housing management service is delivered in conjunction with colleagues. Deliver by taking ownership of assigned cases (including ASB) and regularly discuss case management progress with your Line Manager closing cases promptly when all actions are completed and keeping meticulous records. Communicate effectively with both the internal customer and external stakeholders, focusing on the needs of the resident and ensuring that services meet their needs and expectations. Take a multi-agency and cross organisational approach to problem solving, where this is appropriate and set out clear SMART action plans as to how the issues will be resolved. Putting risk assessments in place in all serious cases to ensure the safety of the customers and staff. Support the use of mediation where that is appropriate and other non-legal remedies. Ensure that the health and safety of our residents and staff is considered in casework. Experience Required: Experience of working in a demanding customer focused service environment Experience of housing management or casework management experience. Strong working knowledge of legislation within the housing sector. A strong understanding of housing management issues for different tenures
24/06/2026
Contract
MMP Consultancy are looking to recruit a Tenancy Officer to join a fantastic Housing Provider based in North London. Reporting to the housing manager, you will be responsible for providing a range of tenancy and leasehold management services to a diverse group of residents, in a flexible way whilst also ensuring the varying needs of residents, including those most vulnerable are met. Duties: Engage with residents to ensure a comprehensive and effective housing management service is delivered in conjunction with colleagues. Deliver by taking ownership of assigned cases (including ASB) and regularly discuss case management progress with your Line Manager closing cases promptly when all actions are completed and keeping meticulous records. Communicate effectively with both the internal customer and external stakeholders, focusing on the needs of the resident and ensuring that services meet their needs and expectations. Take a multi-agency and cross organisational approach to problem solving, where this is appropriate and set out clear SMART action plans as to how the issues will be resolved. Putting risk assessments in place in all serious cases to ensure the safety of the customers and staff. Support the use of mediation where that is appropriate and other non-legal remedies. Ensure that the health and safety of our residents and staff is considered in casework. Experience Required: Experience of working in a demanding customer focused service environment Experience of housing management or casework management experience. Strong working knowledge of legislation within the housing sector. A strong understanding of housing management issues for different tenures
Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role Salary: £34,000 - £40,000 Contract type: Full-time / Permanent Office location: Central London Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector! The company: A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country. The role: The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Working as part of a central Resident Liaison team function based in central London (SE1) Visiting projects from time to time across the country Deliver presentations to clients, residents/lease holders and other key stakeholders. Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates. Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion. Presenting at committee and client meetings. Be the bridge that minimises disruptions and ensure projects proceed in line with programme Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems Excellent written and verbal communication skills Collaborative and organised Be comfortable presenting at monthly meetings with clients and stakeholders. Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you
24/06/2026
Full time
Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role Salary: £34,000 - £40,000 Contract type: Full-time / Permanent Office location: Central London Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector! The company: A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country. The role: The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process. Your responsibilities will include: Working as part of a central Resident Liaison team function based in central London (SE1) Visiting projects from time to time across the country Deliver presentations to clients, residents/lease holders and other key stakeholders. Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates. Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion. Presenting at committee and client meetings. Be the bridge that minimises disruptions and ensure projects proceed in line with programme Requirements: Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential Driving licence and access to your own vehicle is essential Proficient with Microsoft Office and IT systems Excellent written and verbal communication skills Collaborative and organised Be comfortable presenting at monthly meetings with clients and stakeholders. Ready to advance your career with a respected main contractor and work on a host of schemes across the country If the answer is yes we'd like to hear from you
Housing Officer Bolton Temporary 35 hours per week Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Bolton based clients on a temporary basis for 3 months Duties of the Housing Officer role will include, but is not limited to: Visiting partner agency staffed properties and housing vulnerable adults Support any complex housing management case work Undertaking welfare checks Ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken The successful candidate will have: Enhanced DBS (children and adult) Knowledge of Aareon QL housing management system (diserable) If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at the Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
24/06/2026
Contract
Housing Officer Bolton Temporary 35 hours per week Sellick Partnership Ltd are currently recruiting for a Housing Officer to join one of our Bolton based clients on a temporary basis for 3 months Duties of the Housing Officer role will include, but is not limited to: Visiting partner agency staffed properties and housing vulnerable adults Support any complex housing management case work Undertaking welfare checks Ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken The successful candidate will have: Enhanced DBS (children and adult) Knowledge of Aareon QL housing management system (diserable) If you feel like you have the relevant experience of would like to discuss the role further, please apply or contact Josh Meek at the Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
MMP Consultancy are looking to recruit a ASB Officer on a Ongoing basis, in Surrey. As an ASB Officer, you will be investigating and managing reports of anti-social behaviour (ASB) to ensure safe, secure, and sustainable communities. The role involves working closely with residents, partner agencies, and internal teams to resolve cases effectively, support victims, and take appropriate enforcement action when required. Please note, a full UK Driving Licence & Vehicle is required. Main Responsibilities: Manage Caseloads Investigate complaints relating to noise nuisance, harassment, neighbour disputes, vandalism, hate incidents, and other forms of ASB. Prepare legal documentation and assist with injunctions, possession proceedings, and court actions where necessary. Booking appointments and allocating works to the available operatives and following works from start through to completion. Ensure all relevant data is updated on a timely basis. Liaising with tenants and conduct home visits, interviews, and risk assessments. Effectively communicate and build manage and sustain working relationships with key stakeholders. Experience Required: Previous experience managing anti-social behaviour, harassment cases, housing management, tenancy management, or community safety cases. Excellent communicator, with strong organisational skills Experience working with vulnerable customers and challenging situations. GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS)
24/06/2026
Seasonal
MMP Consultancy are looking to recruit a ASB Officer on a Ongoing basis, in Surrey. As an ASB Officer, you will be investigating and managing reports of anti-social behaviour (ASB) to ensure safe, secure, and sustainable communities. The role involves working closely with residents, partner agencies, and internal teams to resolve cases effectively, support victims, and take appropriate enforcement action when required. Please note, a full UK Driving Licence & Vehicle is required. Main Responsibilities: Manage Caseloads Investigate complaints relating to noise nuisance, harassment, neighbour disputes, vandalism, hate incidents, and other forms of ASB. Prepare legal documentation and assist with injunctions, possession proceedings, and court actions where necessary. Booking appointments and allocating works to the available operatives and following works from start through to completion. Ensure all relevant data is updated on a timely basis. Liaising with tenants and conduct home visits, interviews, and risk assessments. Effectively communicate and build manage and sustain working relationships with key stakeholders. Experience Required: Previous experience managing anti-social behaviour, harassment cases, housing management, tenancy management, or community safety cases. Excellent communicator, with strong organisational skills Experience working with vulnerable customers and challenging situations. GCSEs at Grade C or above and including Mathematics and English Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment Experience of using database systems (Connect / Northgate / DRS)
Main Duties: Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc. Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers. Develop and maintain strong internal and external relationships. Attend appointments with clients where appropriate. Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis. Regularly review action plans and risk assessments in line with Hope s policies and practice. Various administrative tasks. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. What we are looking for: Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours. IT Proficiency, ability to learn new software programs, basic Microsoft experience. Understanding of the housing and social needs of people with multiple and complex needs. Able to influence and negotiate positive outcomes with others. Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.
24/06/2026
Full time
Main Duties: Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc. Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers. Develop and maintain strong internal and external relationships. Attend appointments with clients where appropriate. Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis. Regularly review action plans and risk assessments in line with Hope s policies and practice. Various administrative tasks. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. What we are looking for: Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours. IT Proficiency, ability to learn new software programs, basic Microsoft experience. Understanding of the housing and social needs of people with multiple and complex needs. Able to influence and negotiate positive outcomes with others. Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.
