16 jobs found

Building Manager Bromley Perm 9-5;30 45k To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income. Job requirements Essential Proven experience within a customer-focused, PRS or hospitality environment. Required authority, skill and support to creatively address customer needs across the portfolio. Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience. Actively embrace and work within the Company Values. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. Strong attention to detail. Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient. Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Desirable IRPM, ARLA qualification or equivalent Knowledge and experience of using Qube, HubSpot or Fixflo Job responsibilities Key tasks Customer service/ customer conta ct Creating good customer relationships with all customers (existing and prospective) by sending regular updates and communication in a professional manner. Formulating action plans for all ongoing customer issues until a resolution is achieved. Welcoming all new customers , registering new applicants on our IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs. Property Management Work with Procurement Manager to review soft and hard FM contracts and monitor contract performance. Seek appropriate support from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues. Deal with any anti-social behaviour issues as and when they arise and in line with of their policies. Carry out internal and external communal inspections and complete and file inspection reports for future reference. Work with the management team to formulate a long-term plan for the buildings you manage. Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the contractors, caretakers or cleaners as required. You will be expected to manage contractors as part of your role. Log, instruct and oversee completion of mid tenancy repairs or defects (where applicable). To chase and manage contractors or responsible parties accordingly to ensure jobs are completed within required SLAs and defects are also reported in line with defect reporting process. To escalate to superiors where repairs or defects are not undertaken within SLAs. Staff Management Managing onsite staff (e.g. Concierge/admin staff), ensuring key day-to-day tasks are completed and daily handover undertaken. Manage rota for onsite staff, arranging cover for annual/sick leave where requirement and submitting information for payroll. Arrange ongoing training for onsite staff and undertake annual performance review. Health & Safety Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage, legionella testing. Report near misses and incidents in line with of H&S procedures. Ensure all voids are H&S compliant (i.e. ensure valid gas certificate, electrical safety cert, EPCs, smoke alarms). Budget Management Approve invoices for all completed works to ensure contractors are paid swiftly on receipt of invoice. Manage day to day expenditure to ensure it is in line with opex budget and draft budgets following stabilisation of asset. Manage dilapidations and deposit deductions following check out inspection with assistance of lettings admin/onsite staff. Creating a specification for void works, establishing costs and timescales for works. Lettings Taking payments, rent, move in monies and fees, checking all deposits are registered. Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made. Ensure all our advertisements are up to date and refreshed on a regular basis. Send completed deal sheets to Lease & Contract Coordinator and assist in customer communications during referencing and deal progression. Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report. Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks. Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on CRM system and then passing on to relevant parties. Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets to leasing manager. Update Digital Marketing Manager on voids list. Provide monthly report on competitors and local market conditions. Updating team with surrender, voids and under offer information. General Responsibilities Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists. Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave. Act at all times in line with the Company Values, integrating these into all work practices. At all times follow the financial regulations, policies and procedures Understand the importance of taking care of one's own health and safety and that of others; following the guidance outlined in the Safety Management System. Maintain accurate records at all times (both computerised and manual). To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. To act as an ambassador for the brand in your conduct during working hours and in all contact with customers and third parties connected with the business. Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure they delivers the best possible service. Effectively utilise systems and digital platforms such as Aircall, Hubspot, FixFlo and Qube. Support the Marketing Team to implement engaging community building events for residents To undertake any other duties as are reasonably requested from time to time. To provide cover of 'Front of House' staff when they are on leave. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

At MSV Housing, we re passionate about creating safe, high-quality homes and thriving communities and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We re looking for a knowledgeable and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture People, Property, and Place and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager, the role sits within our Zone 1 area which includes: Moss Side, Rusholme, Levenshulme, Hulme, Harpurhey, Whalley Range, Openshaw, Didsbury, Withington, Fallowfield, Longsight, Wythenshawe, Trafford, Stretford and Chorlton. You ll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV s policies and values. You ll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We re especially keen to hear from candidates who are passionate about advocating for people and communities, have a strong knowledge of income and who bring a proactive, collaborative approach. What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here s how: Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV s financial sustainability and exceed income targets. Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference. Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing. Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV s Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team. Ensure Regulatory Compliance Operate within the Regulator of Social Housing s Consumer Standards, ensuring our services meet the highest levels of quality and accountability. Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods. What we re looking for: We re seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate: A sound knowledge of how income recovery and rent arrears enforcement action works, including experience of attending court, maximising rental income and reducing arrears. A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management. Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services. A track record of coaching and developing team members, helping them build their skills and meet performance standards. Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment. A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities. Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners. We offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)> If you wish to discuss the roles informally, please contact Jennifer Robertson, Regional Neighbourhood Manager on (phone number removed). Interviews are scheduled to take place however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: £31,160 Hours : 35 hours per week Contract: 12 month fixed term contract Probation period: 6 months Notice Period: 1 month Applications close: Monday 6 July 2026 Interview date: Tuesday 14 July 2026 For more information or to apply, please click 'apply now' .

Assistant Property Manager Wilmslow Salary £25,000- 28,000 DOE + Quarterly Bonus + Mileage A well-established & independently owned property business in Cheshire is looking for an organised and customer-focused Assistant Property Manager to join their growing team. This business is renowned for it's exceptional service (which has been formally recognised!) and looking after the sales and rentals of some of the most beautiful homes in the area. They are now looking for an Assistant Property Manager to join the team who shares their commitment to excellent customer service, is proactive and wants to flourish in their career. In this role, you'll be Booking and conducting lettings viewings Managing tenancy applications, references and credit checks Preparing tenancy agreements and associated paperwork Liaising with landlords, tenants and contractors Supporting maintenance coordination and property inspections Managing diaries, appointments and property systems What you'll bring to the table Experience in lettings negotiation, lettings administration or property management Strong organisation skills and attention to detail Confident communicator with a proactive approach Comfortable managing a busy workload in a fast-paced environment Knowledge of property software systems preferred Full UK driving licence and own car required Ability to work a weekend rota What s you'll get Salary up to £28,000 Quarterly bonus structure Mileage paid at 45p per mile Pension scheme and holiday allowance Supportive, professional and down-to-earth team environment Genuine long-term progression opportunity within a growing business Fancy a chat about it? Get in touch with Sophie or Sarah at We Are PROPA or send your CV across today to be considered. PROPA Disclaimer We Are PROPA don t do fill the job at all costs. If it s not right, we ll say. If you re not right, we ll say that too. We work with people who value clarity, care, and doing things properly. No fluff. No pushiness. No knobheads. We Are PROPA Limited operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.

4Recruitment Services are seeking a Housing Neighbourhood Officer for our client based in Slough. As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. To support Senior Neighbourhood officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area. All Aspects of Tenancy Management Estate management Viewings, new tenancy visits and tenancy sign ups Tenancy Audit and fraud prevention Early rent arrears support Requesting responsive maintenance Addressing anti-social behaviour Providing a tenancy sustainment service The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives. DUTIES AND RESPONSIBILITIES INCLUDE: To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents. Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. Raising of Purchase Orders and ensuring invoices are checked and paid. Provide administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court to; Provide administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed. Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within the statutory timescales. Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database. Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter. ESSENTIAL REQUIREMENTS INCLUDE: Basic knowledge of role of social housing. Comprehensive understanding of Neighbourhood Services objectives. Awareness and understanding of Housing Regulation and Consumer Standards. NVQ Level 3/A level education (preferably in Business/ Administration or similar) or equivalent. A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact Chelsey on (phone number removed) or email (url removed)

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in Housing Service in London. Sounds great, what will I be doing? In this role you will take ownership of a busy caseload of supported accommodation units, ensuring residents are safe, engaged, and set up to succeed. You'll lead on all aspects of tenancy management, from onboarding and exit meetings to embedding a Psychologically Informed Environment approach. All while maintaining accurate, GDPR compliant records and delivering strong financial performance. With a proactive focus on arrears management, income collection, and benefits guidance, you'll help residents navigate housing systems and sustain their tenancies. You'll also coordinate timely repairs, monitor property standards, and keep communication flowing between residents, support teams, and contractors. This role is ideal for someone who thrives in a fast paced environment, enjoys problem solving, and is passionate about creating stable, high quality housing experiences for vulnerable individuals. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. A successful candidate will bring solid experience in rent collection, arrears recovery, and confidently applying the pre action protocol, alongside a proven ability to manage complex welfare benefit claims and navigate DWP and Housing Benefit systems. They will have a background in supporting vulnerable individuals - including those facing mental health challenges, substance dependency, domestic abuse, or young people's support needs, and be skilled in working collaboratively with local authorities, support workers, and external agencies. With strong knowledge of tenancy management, housing legislation, and income related processes, they will also demonstrate excellent IT capability, accurate data handling, and confidence using housing management systems. Exceptional communication, numeracy, and interpersonal skills are essential, as is the ability to build trust, work sensitively with service users, and maintain productive relationships with stakeholders. Highly organised and self motivated, they will manage their time effectively, take ownership of their responsibilities, and be able to travel across sites to deliver in person support where needed. You must be flexible to travel across London. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Romford area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 36 hours per week over 5 days Salary; Circa 30,000per annum Apply now for immediate considoration!

Here at BDS Recruitment we are looking to recruit for an ongoing position as a Sheltered Housing Scheme Manager based in the Farnborough area. This role is 20 hours per week to be delivered over 3 days (flexible) This is a temp ongoing role to start ASAP Pay rate- £15.95ph PAYE- £20.29ph UMBRELLA YOU MUST HAVE ENHANCED DBS FROM THE LAST 12 MONTHS OR ON THE UPDATE SERVICE The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for assessing resident s daily needs. Other duties include rent collection, tenancy signups, wellbeing checks, health and safety, ensuring fire safety compliance, addressing complaints and low level ASB, reporting repairs and ensuring safe environment for vulnerable residents. Previous experience within a sheltered or supported housing position is preferable. Apply now for immediate consideration!

We are currently recruiting for an experienced Property Manager to join a well-established and growing property business based in Polegate. This is an excellent opportunity for a proactive and organised property professional looking to take ownership of a portfolio and deliver an exceptional level of service to landlords, tenants, contractors and stakeholders. The successful candidate will be responsible for the day-to-day management of residential properties, ensuring compliance, maintenance and tenancy matters are handled efficiently and professionally. What's on Offer? Salary : Up to 35,000 per annum, depending on experience Job Type : Full-time, permanent Location : Polegate Key Responsibilities Managing a portfolio of residential properties Acting as the main point of contact for landlords, tenants and contractors Coordinating maintenance works and repairs from initial report through to completion Conducting property inspections and arranging follow up actions where required Managing tenancy renewals, move ins and move outs Ensuring properties remain compliant with current legislation and safety requirements Handling tenant queries and resolving issues promptly and professionally Liaising with contractors and monitoring the quality and completion of works Maintaining accurate property records and updating internal systems Supporting landlords with advice and updates regarding their properties Ensuring a high level of customer service is delivered Skills, Experience & Training Requirements Minimum 3 years' property management experience Strong knowledge of residential property management processes and legislation Excellent organisational and time management skills Ability to manage multiple properties and priorities effectively Strong communication and customer service skills Competent IT skills and experience using property management software Ability to work independently and take ownership of your workload Professional and proactive approach to problem solving ARLA qualification or working towards a relevant property qualification desirable Full UK driving licence and access to a vehicle desirable but not essential Our Ideal Candidate Has a minimum of 3 years' experience within a Property Manager role Is highly organised and detail oriented Can build strong relationships with landlords, tenants and contractors Thrives in a fast-paced environment and can prioritise effectively Takes ownership and accountability for their portfolio Is confident handling challenging situations professionally and calmly Has a positive, solutions focused attitude Is committed to delivering outstanding customer service Apply Today If you are an experienced Property Manager with at least 3 years of property management experience and are looking for your next challenge in the Polegate area, we would love to hear from you. Apply today with your CV for immediate consideration. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.

Scheme Manager - Temporary - 6-8 weeks - £21 - £24 per hour - Buckingham Your new company An established housing organisation providing high-quality retirement living and housing services is seeking an experienced housing professional to support older residents living independently within a community-based scheme. The organisation is committed to resident wellbeing, tenancy sustainment and creating safe, welcoming environments that promote independence and social connection. Your new role As a Scheme Manager, the post holder will be the central point of contact for a retirement living scheme, delivering a professional, customer-focused housing and support service to residents. This is a varied, hands-on role responsible for the day-to-day management of the court, ensuring compliance, safety, and high service standards throughout the building. Key responsibilities include managing health and safety and compliance checks, overseeing repairs and contractors, managing rent accounts and voids, and supporting effective budget control. The role also involves actively engaging with residents, responding to anti-social behaviour and complaints, facilitating community activities, and working closely with external agencies to support resident wellbeing and safeguarding. The Scheme Manager will contribute to tenancy sustainment, support residents to access welfare benefits, maintain accurate and GDPR-compliant records, and promote a vibrant and inclusive community. Where applicable, the role may also involve supervising on-site staff and providing short-term cover to nearby schemes. What you'll need to succeed To be successful, the ideal candidate will have experience working within social housing, ideally with older people or vulnerable groups. They will have a strong understanding of tenancy management, health and safety, safeguarding and customer service, alongside the ability to manage competing priorities in a busy environment. Strong communication, mediation and relationship-management skills are essential, as is confidence when working with residents, families, contractors and partner agencies. The role requires solid IT skills, good standards of literacy and numeracy, and the ability to maintain professional boundaries at all times. A commitment to equality, diversity, resident wellbeing and high-quality service delivery is essential. An enhanced DBS check will be required, along with the ability to access all areas of the scheme and travel occasionally for cover, meetings or training. What you'll get in return In return, the successful applicant will receive a competitive hourly rate of £21-£24 per hour, depending on experience. This role offers the opportunity to make a meaningful impact on residents' lives, working within a supportive organisation that values professional development, collaboration and person-centred services. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

KEY RESPONSIBILITIES Customer Service Provide excellent customer service to residents, prospective tenants, contractors and visitors Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed Organise, promote and conduct resident events to promote community and drive resident engagement within the building Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot Share communications via the Marketing Team to keep residents informed and react to changing circumstances Sales Lead the implementation of sales strategies with the support of the Property Manager Support the Property Manager with external stakeholder management such as key universities and language schools Maintain a thorough understanding of current competition and market conditions Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light Ensure mystery shopping feedback is acted on Ensure all enquiries are recorded and responded to in a professional and timely manner Ensure move-ins are well-managed and aligned with our customer promise Effectively execute the arrears process, conducting conversations and navigating complex accounts Keep property management software updated promptly, ensuring data is accurate and handled with care Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure Support the Property Manager with generating reports on key operational metrics Support the Finance team with processing key property accounts in line with correct internal guidelines Team Management and Development Deputise for the Property Manager in their absence Support new team members through training, guidance and mentorship Assist with interviewing candidates and collating new starter documents Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes Monitor the team rota to ensure appropriate cover for the building Contribute to a positive team spirit, working in line with company values and encouraging others to do the same Encourage and motivate team members to act as true ambassadors of the building and the business Role model collaboration with colleagues and key stakeholders across the business Facilities Management & Building Compliance Comply with Fire and Health & Safety policies and statutory regulations Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner Support the Property Manager with the management of the property turnaround process at end of tenancy Provide day-to-day assistance with management of reactive maintenance issues and compliance checks Monitor planned preventative and reactive maintenance using the facilities management software platform Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services Identify and share opportunities for financial savings and efficiencies Provide out of hours support when required Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager QUALIFICATIONS & EXPERIENCE Essential Demonstrates core traits of honesty, integrity and intelligence Proven track record of working in a residential building Demonstrable experience delivering strong results against sales targets Excellent customer relationship skills and attention to detail Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office Strong team player with a willingness to support others A positive, can-do attitude with a desire to achieve outstanding results Ability to work independently Ability to deal with sensitive information and maintain confidentiality at all times Ability to work weekends and public holidays in line with the rota Ability to provide out of hours support for urgent issues affecting the building or residents

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. 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Scheme Manager - Over 55's Your new company Hays are recruiting on behalf of a reputable Housing Association for a Scheme Manager (over 55's) to start on a short-term temporary basis based in the Staffordshire area. Role Purpose To manage the day-to-day running of an Over 55s housing scheme, ensuring resident wellbeing, tenancy compliance, health & safety, and smooth scheme operations during a short-term cover period. Key Responsibilities Act as the main point of contact for residents and external partners Carry out welfare checks and respond to low-level support needs Manage tenancies, viewings, and void properties Complete health and safety checks and maintain compliance records Raise and monitor repairs and contractor activity Record actions accurately and escalate safeguarding concerns appropriately. Requirements Experience in scheme management, sheltered housing, or older people's services Strong understanding of safeguarding and health & safety Confident managing residents, repairs, and tenancy issues Good IT and record-keeping skills Enhanced DBS (or able to obtain quickly) Ability to work independently, full time Hours Full time, Monday-Friday (typically 9am-5pm) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Yarna on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Job Title: Neighbourhood Officer Location: Leeds Salary: £35,803 per year Job Type: Full time, 18 Month / Fixed Term Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience in housing management and/or delivering care and support services A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate computer-based systems Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date : 3rd June 2026. Interview Date : 12th - 17th June 2026. We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.