Think Recruitment
Worcester, Worcestershire
Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Localities Operations Manager to oversee housing repairs and maintenance services across North Worcestershire. Localities Operations Manager (Housing Repairs & Maintenance) North Worcestershire 62,072 per annum + Excellent Benefits Permanent Full Time This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio. The Role As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement. Key Responsibilities Lead and develop a team of Area Managers, Schedulers, and Trade Operatives. Deliver high-quality responsive repairs, voids, and planned works programmes. Ensure services are delivered safely, efficiently, and in line with performance targets. Drive customer satisfaction through a right-first-time approach. Manage operational budgets and ensure value for money. Analyse performance data and implement service improvements. Work collaboratively with Housing, Asset Management, Neighbourhood, and Commercial teams. Promote a positive culture focused on performance, accountability, and employee engagement. Requirements To be considered for this role, you will have: Significant experience within housing repairs and maintenance. Strong technical knowledge of property maintenance and building compliance. Up-to-date understanding of Health & Safety legislation, Decent Homes Standards, and HHSRS. Proven leadership experience managing operational teams and driving service improvements. Excellent stakeholder management and communication skills. HNC/HND in Construction, Building Management, or a related discipline (or working towards). CIH Level 4 qualification or equivalent experience is desirable. Full UK driving licence and access to a vehicle. Key Performance Measures 95% of repairs and voids completed within target. 85% first-time fix rate. 95% customer satisfaction. Effective management of work in progress. Delivery of efficiency, sustainability, and service improvement objectives. Strong employee engagement and retention outcomes. Location This is a locality-based role covering: Stratford-upon-Avon Redditch Bromsgrove Droitwich Spa Wyre Forest The successful candidate will work from home with regular travel throughout the locality and attendance at the Worcester head office as required. Package Salary of 62,072 per annum. Up to 28 days annual leave plus bank holidays. Option to buy and sell annual leave. Enhanced family-friendly policies. Health cash plan and wellbeing support. Employee Assistance Programme. Generous pension scheme with employer contributions up to 12%. Ongoing training and career development opportunities. Employee rewards, recognition, and retail discounts. If you would like more information please call Sam Hayes on (phone number removed) or email (url removed) INDPS
Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Localities Operations Manager to oversee housing repairs and maintenance services across North Worcestershire. Localities Operations Manager (Housing Repairs & Maintenance) North Worcestershire 62,072 per annum + Excellent Benefits Permanent Full Time This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio. The Role As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement. Key Responsibilities Lead and develop a team of Area Managers, Schedulers, and Trade Operatives. Deliver high-quality responsive repairs, voids, and planned works programmes. Ensure services are delivered safely, efficiently, and in line with performance targets. Drive customer satisfaction through a right-first-time approach. Manage operational budgets and ensure value for money. Analyse performance data and implement service improvements. Work collaboratively with Housing, Asset Management, Neighbourhood, and Commercial teams. Promote a positive culture focused on performance, accountability, and employee engagement. Requirements To be considered for this role, you will have: Significant experience within housing repairs and maintenance. Strong technical knowledge of property maintenance and building compliance. Up-to-date understanding of Health & Safety legislation, Decent Homes Standards, and HHSRS. Proven leadership experience managing operational teams and driving service improvements. Excellent stakeholder management and communication skills. HNC/HND in Construction, Building Management, or a related discipline (or working towards). CIH Level 4 qualification or equivalent experience is desirable. Full UK driving licence and access to a vehicle. Key Performance Measures 95% of repairs and voids completed within target. 85% first-time fix rate. 95% customer satisfaction. Effective management of work in progress. Delivery of efficiency, sustainability, and service improvement objectives. Strong employee engagement and retention outcomes. Location This is a locality-based role covering: Stratford-upon-Avon Redditch Bromsgrove Droitwich Spa Wyre Forest The successful candidate will work from home with regular travel throughout the locality and attendance at the Worcester head office as required. Package Salary of 62,072 per annum. Up to 28 days annual leave plus bank holidays. Option to buy and sell annual leave. Enhanced family-friendly policies. Health cash plan and wellbeing support. Employee Assistance Programme. Generous pension scheme with employer contributions up to 12%. Ongoing training and career development opportunities. Employee rewards, recognition, and retail discounts. If you would like more information please call Sam Hayes on (phone number removed) or email (url removed) INDPS
Canterbury City Council
Canterbury, Kent
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
Job Title: Lead Private Sector Housing Manager Location: Canterbury Salary: From £61,645.19 per annum (plus £3,621 car allowance) Job type: Full time, Permanent Hours: 37 Hours per week Closing Date: 30th July 2026 Do you believe everyone deserves a safe, secure, and good-quality home? Are you an experienced housing or environmental health professional ready to lead, influence, and shape the future of the private rented sector? This is a rare opportunity to join Canterbury City Council in a leadership role at a time of major national reform, including implementation of the Renters' Rights Act. What's in it for you? Annual cost-of-living pay award Flexible, hybrid working arrangements Generous annual leave starting at 26 days increasing to 31 days after 5 years' service plus 3 additional days over Christmas, with the option to buy more Local government pension scheme We'll support and encourage your career by providing excellent opportunities for training and development, as well as cover a Professional Body Membership fee where needed for the role Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this Lead Private Sector Housing Manager job in Canterbury: This role provides strategic and operational leadership for Private Sector Housing within Locality Services, reporting to the Head of Locality Services. You will lead a complex statutory service at a time of significant national reform, including implementation of the Renters' Rights Act, by setting clear direction, developing policy, assuring compliance and driving continuous service improvement. You will lead and support a multidisciplinary team, manage significant budgets and resources, and act as the Council's expert adviser on housing regulation, enforcement, contractor management and policy. A key part of the role will be building strong relationships with stakeholders, government bodies and the wider community, representing Canterbury City Council at officer, member and public meetings to advance housing standards and strategic priorities. In this role, you will be: Leading the Private Sector Housing Team Delivering statutory housing functions Leading implementation of the Renters' Rights Act Setting long-term objectives and monitoring service performance. Delivery of stock condition survey programmes Overseeing Disabled Facilities Grants and adaptations within our own housing stock Managing the Social Letting Agency Partnership working and representing the team at officer, member and public meetings. About you, the ideal Lead Private Sector Housing Manager for our team: Your qualifications: Degree or professional qualification in Environmental Health, Housing, Surveying or a related field Leadership or management training Due to the nature of this role an enhanced DBS check and references will be required for the successful applicant. Your knowledge: Demonstrable knowledge of Renter Right Act 2025, Housing Act 2004, Housing & Planning Act 2016, HHSRS and related statutory frameworks. Demonstrable knowledge and understanding of the scope and role of regulatory codes of practice, the Police and Criminal Evidence Act and Regulation of Investigatory Powers Act Extensive knowledge on construction, building engineering services, materials and common property defects. Extensive understanding of contract and procurement processes relevant to DFG and works in default. Your experience: Extensive management experience within local authority housing, private sector housing, environmental health or another regulatory service. Experience leading multidisciplinary teams, setting service priorities and driving improvement in a complex statutory environment. Experience of managing budgets, contractors and commissioned works, including Disabled Facilities Grants, adaptations or works in default. Experience communicating confidently with a range of audiences and influencing strategic direction across the private rented sector. Equality, Diversity & Inclusion at Canterbury City Council. We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included, and respected. Our diversity strengthens our ability to serve the diverse communities we support through our work. To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. Please click the Apply button and you will be redirected to the council's website to begin your application form. Candidates with the experience or relevant job titles of; Housing Manager, Senior Housing Advisor, Lead Housing Manager, Private Sector Housing, Housing Manager, Housing Services, Customer Housing Officer, Supported Housing Officer, Senior Social Housing Worker, may also be considered.
