Project Resource Scheduler The Project Resource Scheduler is responsible for coordinating and allocating work activities across a nationwide network of operatives and subcontractors, ensuring client requirements are met and service level agreements (SLAs) are consistently achieved. The role requires effective planning, stakeholder management, and real-time coordination to support successful project delivery and operational efficiency. Key Responsibilities Resource Planning & Scheduling Plan and allocate daily work activities to operatives and subcontractors, ensuring client SLAs and productivity targets are consistently met. Monitor workloads and resource availability to maximise operational efficiency and profitability. Maintain regular communication with field-based teams, providing accurate updates and support as required. Input and maintain timesheet data to accurately capture operational activity. Client & Stakeholder Management Act as a key point of contact for clients, responding to queries and providing timely progress updates. Build and maintain positive relationships with clients, landlords, delivery partners, and internal stakeholders. Conduct kick-off calls with landlords and arrange property access for surveys and project activities. Facilitate joint process walkthroughs involving landlords and delivery partners where required. Support landlord engagement activities, particularly with smaller landlords, to gather required information and ensure project readiness. Coordination & Operational Support Liaise with third-party suppliers and specialist contractors, including traffic management providers, material suppliers, pest control services, and electricians. Prepare and manage landlord information requests and supporting documentation. Draft and issue resident pre-build communications and notifications. Support complaint handling processes and ensure issues are managed professionally and efficiently. Quality Assurance & Data Management Review photographic evidence and project documentation through internal systems, identifying anomalies and ensuring compliance with company and client standards. Escalate issues and quality concerns to the Project Delivery Manager where appropriate. Manage work orders through to completion across internal and client systems, ensuring all records are accurate, complete, and maintained in real time. Ensure DFE records and associated project documentation are fully updated prior to billing, including all applicable additional costs and applications. Maintain accurate data and support continuous process improvement across internal systems. Skills & Experience Excellent organisational and planning skills with the ability to manage multiple priorities and meet deadlines. Strong attention to detail and commitment to accuracy. Ability to work effectively in a fast-paced, changing environment and make commercially sound decisions. Strong communication and relationship-building skills with the ability to engage confidently with clients, landlords, contractors, and internal stakeholders. Proactive and self-motivated, with the ability to work independently and as part of a collaborative team. Competent in Microsoft Office applications, including Outlook, Word, and Excel. Comfortable receiving feedback and adapting approaches to improve performance and outcomes. Core Competencies Planning & Organising Attention to Detail Commercial Awareness Effective Communication Stakeholder Management Relationship Building Problem Solving Customer Focus Interpersonal Skills Teamwork & Collaboration We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled.
21/08/2026
Contract
Project Resource Scheduler The Project Resource Scheduler is responsible for coordinating and allocating work activities across a nationwide network of operatives and subcontractors, ensuring client requirements are met and service level agreements (SLAs) are consistently achieved. The role requires effective planning, stakeholder management, and real-time coordination to support successful project delivery and operational efficiency. Key Responsibilities Resource Planning & Scheduling Plan and allocate daily work activities to operatives and subcontractors, ensuring client SLAs and productivity targets are consistently met. Monitor workloads and resource availability to maximise operational efficiency and profitability. Maintain regular communication with field-based teams, providing accurate updates and support as required. Input and maintain timesheet data to accurately capture operational activity. Client & Stakeholder Management Act as a key point of contact for clients, responding to queries and providing timely progress updates. Build and maintain positive relationships with clients, landlords, delivery partners, and internal stakeholders. Conduct kick-off calls with landlords and arrange property access for surveys and project activities. Facilitate joint process walkthroughs involving landlords and delivery partners where required. Support landlord engagement activities, particularly with smaller landlords, to gather required information and ensure project readiness. Coordination & Operational Support Liaise with third-party suppliers and specialist contractors, including traffic management providers, material suppliers, pest control services, and electricians. Prepare and manage landlord information requests and supporting documentation. Draft and issue resident pre-build communications and notifications. Support complaint handling processes and ensure issues are managed professionally and efficiently. Quality Assurance & Data Management Review photographic evidence and project documentation through internal systems, identifying anomalies and ensuring compliance with company and client standards. Escalate issues and quality concerns to the Project Delivery Manager where appropriate. Manage work orders through to completion across internal and client systems, ensuring all records are accurate, complete, and maintained in real time. Ensure DFE records and associated project documentation are fully updated prior to billing, including all applicable additional costs and applications. Maintain accurate data and support continuous process improvement across internal systems. Skills & Experience Excellent organisational and planning skills with the ability to manage multiple priorities and meet deadlines. Strong attention to detail and commitment to accuracy. Ability to work effectively in a fast-paced, changing environment and make commercially sound decisions. Strong communication and relationship-building skills with the ability to engage confidently with clients, landlords, contractors, and internal stakeholders. Proactive and self-motivated, with the ability to work independently and as part of a collaborative team. Competent in Microsoft Office applications, including Outlook, Word, and Excel. Comfortable receiving feedback and adapting approaches to improve performance and outcomes. Core Competencies Planning & Organising Attention to Detail Commercial Awareness Effective Communication Stakeholder Management Relationship Building Problem Solving Customer Focus Interpersonal Skills Teamwork & Collaboration We endeavour to reply to every candidate, every time but if you haven t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled.
At Cappagh Browne, we know that great customer experiences are built through clear communication, trust, and strong relationships. We're looking for a friendly, proactive, and customer-focused Customer Representative to support customers and communities affected by our civils and utility projects, ensuring they feel informed, supported, and valued throughout their journey with us. As a Customer Representative, you will act as a key point of contact for customers, providing information about planned works, responding to enquiries, managing customer communications, and helping to resolve issues efficiently and professionally. You'll engage directly with residents and businesses, maintain accurate records of customer interactions, support community engagement activities, and work closely with operational teams to ensure customers receive timely updates and an excellent service. This role will see you balancing customer care, administration, and stakeholder engagement to help deliver positive outcomes for both our customers and our business. About CBUL Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England. We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works. Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions. With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure. What We're Looking For: We're keen to hear from candidates who have: Experience in a customer service, customer relations, complaints handling, or community-facing role. Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing. A customer-focused approach with the ability to handle enquiries and challenging situations professionally. Good organisational and administrative skills, including experience using IT systems to maintain accurate records. Strong problem-solving skills and the ability to work effectively both independently and as part of a team. A positive, approachable attitude and a commitment to delivering outstanding customer service. A full UK driving licence. This is a fantastic opportunity to join a business that puts customers at the heart of everything it does. If you enjoy helping people, building relationships, and making a positive impact in local communities, we'd love to hear from you. Please note that we drug and alcohol test all new starters as part of their induction, whilst also carrying out a DBS check. Engineering with purpose
11/08/2026
Full time
At Cappagh Browne, we know that great customer experiences are built through clear communication, trust, and strong relationships. We're looking for a friendly, proactive, and customer-focused Customer Representative to support customers and communities affected by our civils and utility projects, ensuring they feel informed, supported, and valued throughout their journey with us. As a Customer Representative, you will act as a key point of contact for customers, providing information about planned works, responding to enquiries, managing customer communications, and helping to resolve issues efficiently and professionally. You'll engage directly with residents and businesses, maintain accurate records of customer interactions, support community engagement activities, and work closely with operational teams to ensure customers receive timely updates and an excellent service. This role will see you balancing customer care, administration, and stakeholder engagement to help deliver positive outcomes for both our customers and our business. About CBUL Cappagh Browne Utilities Ltd is a special purpose joint venture established to deliver wastewater network maintenance and repair services for Southern Water across the South of England. We focus on keeping sewer networks operating efficiently through planned maintenance, emergency response and rehabilitation works. Our capability is underpinned by a substantial fleet of specialist vehicles including vacuum tankers, jetting units and CCTV survey equipment, supported by advanced technology for rapid diagnostics and effective solutions. With a reputation for safety, reliability and technical expertise, Cappagh Browne plays a critical role in protecting communities and maintaining essential infrastructure. What We're Looking For: We're keen to hear from candidates who have: Experience in a customer service, customer relations, complaints handling, or community-facing role. Excellent communication and interpersonal skills, with confidence speaking to customers face-to-face, over the phone, and in writing. A customer-focused approach with the ability to handle enquiries and challenging situations professionally. Good organisational and administrative skills, including experience using IT systems to maintain accurate records. Strong problem-solving skills and the ability to work effectively both independently and as part of a team. A positive, approachable attitude and a commitment to delivering outstanding customer service. A full UK driving licence. This is a fantastic opportunity to join a business that puts customers at the heart of everything it does. If you enjoy helping people, building relationships, and making a positive impact in local communities, we'd love to hear from you. Please note that we drug and alcohol test all new starters as part of their induction, whilst also carrying out a DBS check. Engineering with purpose
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Fa ade Remediation Project on large apartment blocks 30,000 to 35,000 (depending on experience) + Package The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and fa ade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience on cladding, fa ade, remediation, retrofit or fire safety projects Social housing, local authority or residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Competitive salary of 30,000 - 35,000 per annum for permanent candidates Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you. Apply today or get in touch for a confidential discussion.
11/08/2026
Full time
Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO) Portishead Permanent or Long-term Freelance Recladding & Fa ade Remediation Project on large apartment blocks 30,000 to 35,000 (depending on experience) + Package The Opportunity We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and fa ade remediation programme in Portishead. Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements. This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption. The Role Act as the main point of contact for residents, leaseholders and stakeholders throughout the project Provide clear and timely communication on planned works, access requirements and programme updates Build positive relationships with residents and support them through each stage of the works Arrange appointments, consultations, resident meetings and home visits as required Manage enquiries, concerns and complaints professionally and sensitively Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly Maintain accurate records of communications, visits and resident feedback Support customer satisfaction initiatives and project reporting requirements Help minimise disruption and ensure residents remain informed throughout the programme What We're Looking For Essential Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services Excellent communication and interpersonal skills Strong organisational and administrative abilities Ability to manage difficult conversations professionally and empathetically Experience working within occupied residential environments Strong stakeholder management and relationship-building skills Desirable Experience on cladding, fa ade, remediation, retrofit or fire safety projects Social housing, local authority or residential refurbishment experience Understanding of building safety remediation programmes Experience supporting site teams on live construction projects What You'll Get Long-term opportunity on a secured programme with approximately two years of work Flexible engagement options including permanent, freelance or temp-to-perm Opportunity to join a growing and well-established specialist contractor Join a high-profile building safety and remediation programme Stable pipeline of future projects Supportive site and management team Competitive salary of 30,000 - 35,000 per annum for permanent candidates Apply If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you. Apply today or get in touch for a confidential discussion.
Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ
10/08/2026
Seasonal
Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ
Bennett and Game Recruitment LTD
Aberdeen, Aberdeenshire
Job Title: Property Manager Location : Aberdeen Salary: 31,500 - 35,500 (including car allowance) - Negotiable for someone at Senior level An exciting opportunity has arisen for a Property Manager to join a well-established and growing property management business based in Aberdeen. Reporting to the Associate Director, this role is responsible for managing a portfolio of customers while delivering a best-in-class service in line with the company's customer excellence charter. This position sits within a fast-paced and dynamic team environment, offering a varied role combining customer engagement, portfolio management, and operational coordination. While experience in factoring is advantageous, candidates with strong customer service or property backgrounds will also be considered. Property Manager - Benefits Salary: 31,500 - 35,500 (including car allowance) 20 days holiday + public holidays + birthday leave (total 32 days) Employee loan scheme Group life insurance Annual performance-based bonus Additional complimentary festive leave Salary sacrifice pension scheme Enhanced parental leave Hybrid working available after probation Additional employee benefits Property Manager - Role Overview Manage a portfolio of properties, delivering a high standard of customer service in line with the company's customer charter Build and maintain strong relationships with customers and contractors Create and distribute regular customer communications Conduct owners' meetings (both individual and group) and manage evening AGMs Instruct and monitor reactive and planned maintenance works Manage and coordinate insurance claims processes Carry out regular property/site visits Maintain accurate and up-to-date customer records Work collaboratively with internal teams to ensure smooth service delivery Property Manager - Requirements Previous experience within property management / factoring or strong customer service background Full, clean UK driving licence Strong communication and interpersonal skills Ability to work both independently and as part of a team Proficient in Microsoft Office 365 Ability to work to targets and manage a busy workload Comfortable working in a fast-paced environment Experience using CRM systems (desirable, not essential) Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
06/08/2026
Full time
Job Title: Property Manager Location : Aberdeen Salary: 31,500 - 35,500 (including car allowance) - Negotiable for someone at Senior level An exciting opportunity has arisen for a Property Manager to join a well-established and growing property management business based in Aberdeen. Reporting to the Associate Director, this role is responsible for managing a portfolio of customers while delivering a best-in-class service in line with the company's customer excellence charter. This position sits within a fast-paced and dynamic team environment, offering a varied role combining customer engagement, portfolio management, and operational coordination. While experience in factoring is advantageous, candidates with strong customer service or property backgrounds will also be considered. Property Manager - Benefits Salary: 31,500 - 35,500 (including car allowance) 20 days holiday + public holidays + birthday leave (total 32 days) Employee loan scheme Group life insurance Annual performance-based bonus Additional complimentary festive leave Salary sacrifice pension scheme Enhanced parental leave Hybrid working available after probation Additional employee benefits Property Manager - Role Overview Manage a portfolio of properties, delivering a high standard of customer service in line with the company's customer charter Build and maintain strong relationships with customers and contractors Create and distribute regular customer communications Conduct owners' meetings (both individual and group) and manage evening AGMs Instruct and monitor reactive and planned maintenance works Manage and coordinate insurance claims processes Carry out regular property/site visits Maintain accurate and up-to-date customer records Work collaboratively with internal teams to ensure smooth service delivery Property Manager - Requirements Previous experience within property management / factoring or strong customer service background Full, clean UK driving licence Strong communication and interpersonal skills Ability to work both independently and as part of a team Proficient in Microsoft Office 365 Ability to work to targets and manage a busy workload Comfortable working in a fast-paced environment Experience using CRM systems (desirable, not essential) Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Ready to lead resident engagement across one of the UK's largest housing association fire remediation programmes? Join us as Senior Remediation Operations Manager and help ensure residents remain informed, supported and at the heart of building safety remediation. What You'll Do As Senior Remediation Operations Manager, you ll lead Peabody s customer facing fire remediation function and its communications with residents and leaseholders, owning the strategy, standards and outcomes for every household affected by remediation works. This role is accountable for delivery of the Code of Practice for the Remediation of Residential Buildings across all buildings in the programme and for meeting the leaseholder and resident engagement requirements of Homes England Cladding Safety Scheme grant funding. The successful candidate will be leading two Customer Fire Safety Operations Managers and a wider team of 17. They will set direction, assure quality and evidence compliance at senior leadership, funder and regulator level. What You'll Do Set the strategic direction for resident engagement and communication across Peabody's Fire Remediation Programme. Own delivery of the Code of Practice for the Remediation of Residential Buildings, ensuring compliance is evidenced across all buildings in the programme. Lead delivery of resident and leaseholder engagement requirements within Homes England Cladding Safety Scheme and Building Safety Fund grant agreements. Co-create and implement a resident engagement programme that delivers meaningful communication, support and involvement for affected residents. Act as the senior lead for resident engagement with Homes England, supporting funder reviews, compliance audits and evidence requests. Oversee resident meetings, outreach activities, newsletters, customer communications and support services across remediation schemes. Lead compliance with leasehold legislation, Building Safety Act 2022 protections, tribunal processes and statutory consultation requirements. Drive project management, reporting, risk management and performance monitoring across the resident engagement workstream. Build strong partnerships with Housing Operations, Legal Services, Communications, Asset Management, local authorities and external stakeholders. Provide trusted advice and deputise for the Head of Resident Engagement and Compliance at programme boards, executive meetings and stakeholder forums. Ensure programme decisions reflect customer feedback, resident insight and Peabody's commitment to putting residents first. What You'll Need Significant experience leading customer-facing teams within housing, building safety, remediation or major works programmes, including leadership of managers. Extensive knowledge of the Building Safety Act 2022, Fire Safety Act 2021, remediation legislation and Homes England funding requirements. Proven experience managing grant compliance, evidence submissions, performance reporting and regulatory scrutiny. Strong expertise in leasehold management, statutory consultation processes, tribunals and leaseholder protections. Excellent project management skills, with experience delivering complex programmes involving multiple stakeholders and competing priorities. A track record of developing high performing teams and creating a culture of accountability, collaboration and continuous improvement. Exceptional communication and stakeholder management skills, with the credibility to engage confidently with senior leaders, funders, regulators and residents. Strong analytical and reporting capability, with experience presenting performance data, risks and recommendations to senior audiences. Financial and commercial awareness, including budget management, contract oversight and value-for-money delivery. A genuine passion for customer service and resident engagement, with a commitment to ensuring customer voice informs decision-making. What We Offer Up to 30 days annual holiday, plus bank holidays Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance Up to 10% pension contribution Professional development and opportunities to broaden your experience Why Join Us? When you join Peabody, you re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. Please read before applying Peabody does not provide sponsorship as a licensed UK employer. Appointment to this role is subject to a satisfactory Basic DBS check. This advert will close on 12th August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications. Our Interview Process Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office on week commencing 17th August 2026. If you have any questions about this role, please email Talent Specialist, Ryan Loasby.
31/07/2026
Full time
Ready to lead resident engagement across one of the UK's largest housing association fire remediation programmes? Join us as Senior Remediation Operations Manager and help ensure residents remain informed, supported and at the heart of building safety remediation. What You'll Do As Senior Remediation Operations Manager, you ll lead Peabody s customer facing fire remediation function and its communications with residents and leaseholders, owning the strategy, standards and outcomes for every household affected by remediation works. This role is accountable for delivery of the Code of Practice for the Remediation of Residential Buildings across all buildings in the programme and for meeting the leaseholder and resident engagement requirements of Homes England Cladding Safety Scheme grant funding. The successful candidate will be leading two Customer Fire Safety Operations Managers and a wider team of 17. They will set direction, assure quality and evidence compliance at senior leadership, funder and regulator level. What You'll Do Set the strategic direction for resident engagement and communication across Peabody's Fire Remediation Programme. Own delivery of the Code of Practice for the Remediation of Residential Buildings, ensuring compliance is evidenced across all buildings in the programme. Lead delivery of resident and leaseholder engagement requirements within Homes England Cladding Safety Scheme and Building Safety Fund grant agreements. Co-create and implement a resident engagement programme that delivers meaningful communication, support and involvement for affected residents. Act as the senior lead for resident engagement with Homes England, supporting funder reviews, compliance audits and evidence requests. Oversee resident meetings, outreach activities, newsletters, customer communications and support services across remediation schemes. Lead compliance with leasehold legislation, Building Safety Act 2022 protections, tribunal processes and statutory consultation requirements. Drive project management, reporting, risk management and performance monitoring across the resident engagement workstream. Build strong partnerships with Housing Operations, Legal Services, Communications, Asset Management, local authorities and external stakeholders. Provide trusted advice and deputise for the Head of Resident Engagement and Compliance at programme boards, executive meetings and stakeholder forums. Ensure programme decisions reflect customer feedback, resident insight and Peabody's commitment to putting residents first. What You'll Need Significant experience leading customer-facing teams within housing, building safety, remediation or major works programmes, including leadership of managers. Extensive knowledge of the Building Safety Act 2022, Fire Safety Act 2021, remediation legislation and Homes England funding requirements. Proven experience managing grant compliance, evidence submissions, performance reporting and regulatory scrutiny. Strong expertise in leasehold management, statutory consultation processes, tribunals and leaseholder protections. Excellent project management skills, with experience delivering complex programmes involving multiple stakeholders and competing priorities. A track record of developing high performing teams and creating a culture of accountability, collaboration and continuous improvement. Exceptional communication and stakeholder management skills, with the credibility to engage confidently with senior leaders, funders, regulators and residents. Strong analytical and reporting capability, with experience presenting performance data, risks and recommendations to senior audiences. Financial and commercial awareness, including budget management, contract oversight and value-for-money delivery. A genuine passion for customer service and resident engagement, with a commitment to ensuring customer voice informs decision-making. What We Offer Up to 30 days annual holiday, plus bank holidays Two additional paid volunteering days each year Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance Up to 10% pension contribution Professional development and opportunities to broaden your experience Why Join Us? When you join Peabody, you re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. Please read before applying Peabody does not provide sponsorship as a licensed UK employer. Appointment to this role is subject to a satisfactory Basic DBS check. This advert will close on 12th August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications. Our Interview Process Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office on week commencing 17th August 2026. If you have any questions about this role, please email Talent Specialist, Ryan Loasby.
Technical Author / Contract Editor - Major Water Infrastructure Programme Contract Length: 12-month rolling contract. Location: Hybrid working - 2 days per week in Kings Cross, London or Peterborough. Rate: 400- 500 per day About the Opportunity We are supporting a major UK water infrastructure programme seeking an experienced Technical Author / Contract Editor to support the development of critical contract, procurement and technical documentation across a portfolio of nationally significant capital projects. This role will play a key part in ensuring complex technical, commercial and contractual information is translated into clear, consistent and high-quality documentation. Working closely with engineering, procurement, commercial and legal stakeholders, you will be responsible for producing, reviewing and maintaining documentation that supports the successful procurement and delivery of major infrastructure works. This opportunity would suit an experienced Technical Author, Contract Editor, Technical Writer or Bid Documentation Specialist who enjoys working with complex information and has a keen eye for detail, structure and consistency. Key Responsibilities Prepare, edit and maintain high-quality contract and procurement documentation for major infrastructure projects. Review technical, commercial and procurement documents to ensure consistency, accuracy and clarity. Support the development of NEC4-based contract documentation, scopes of work, technical specifications and procurement packages. Work closely with subject matter experts to translate complex engineering and commercial requirements into clear, structured documentation. Ensure contractual requirements, deliverables and performance criteria are accurately defined and measurable. Develop document templates, standards and style guides to improve consistency across the programme. Support tender preparation activities, including document reviews, quality assurance checks and submission support. Edit and proofread contract documents, technical reports, procurement submissions and stakeholder communications. Manage document control and version management processes, ensuring compliance with programme governance requirements. Support responses to tender queries and clarification requests during procurement activities. Liaise with commercial, legal, engineering and delivery teams to ensure document quality and contractual accuracy. Key Skills & Experience Proven experience as a Technical Author, Contract Editor, Technical Writer or Documentation Specialist. Experience working within infrastructure, utilities, engineering, construction, transportation, energy or water sector environments. Strong experience developing, reviewing and editing contractual, procurement or technical documentation. Understanding of NEC4 contracts and major project procurement processes. Excellent written communication skills, with the ability to simplify and structure complex information clearly. Exceptional attention to detail and commitment to document quality. Experience reviewing technical specifications, scopes of work and contractual requirements. Strong stakeholder management skills, with the ability to work effectively with engineers, commercial teams, procurement professionals and legal advisors. Experience managing document control, document management systems and version control processes. Proficiency with Microsoft Office and common document management platforms. Desirable Experience Major infrastructure, utilities or capital project environments. Public sector or regulated utility programmes. Early Contractor Involvement (ECI) and collaborative delivery models. Bid documentation, procurement support or tender management activities. Knowledge of engineering, construction or water industry terminology. Experience developing technical standards, templates and document governance processes. What's on Offer Opportunity to support a nationally significant infrastructure investment programme. Long-term contract potential within a major capital delivery environment. Hybrid and flexible working arrangements. Exposure to complex, high-value procurement and contract development activities. Collaborative programme environment with significant stakeholder engagement. If you are an experienced Technical Author or Contract Editor looking to contribute to the successful delivery of major infrastructure projects and thrive in a detail-oriented environment, I'd be keen to speak with you. Apply today or get in touch for a confidential discussion. Leon Smith Murray McIntosh
30/07/2026
Contract
Technical Author / Contract Editor - Major Water Infrastructure Programme Contract Length: 12-month rolling contract. Location: Hybrid working - 2 days per week in Kings Cross, London or Peterborough. Rate: 400- 500 per day About the Opportunity We are supporting a major UK water infrastructure programme seeking an experienced Technical Author / Contract Editor to support the development of critical contract, procurement and technical documentation across a portfolio of nationally significant capital projects. This role will play a key part in ensuring complex technical, commercial and contractual information is translated into clear, consistent and high-quality documentation. Working closely with engineering, procurement, commercial and legal stakeholders, you will be responsible for producing, reviewing and maintaining documentation that supports the successful procurement and delivery of major infrastructure works. This opportunity would suit an experienced Technical Author, Contract Editor, Technical Writer or Bid Documentation Specialist who enjoys working with complex information and has a keen eye for detail, structure and consistency. Key Responsibilities Prepare, edit and maintain high-quality contract and procurement documentation for major infrastructure projects. Review technical, commercial and procurement documents to ensure consistency, accuracy and clarity. Support the development of NEC4-based contract documentation, scopes of work, technical specifications and procurement packages. Work closely with subject matter experts to translate complex engineering and commercial requirements into clear, structured documentation. Ensure contractual requirements, deliverables and performance criteria are accurately defined and measurable. Develop document templates, standards and style guides to improve consistency across the programme. Support tender preparation activities, including document reviews, quality assurance checks and submission support. Edit and proofread contract documents, technical reports, procurement submissions and stakeholder communications. Manage document control and version management processes, ensuring compliance with programme governance requirements. Support responses to tender queries and clarification requests during procurement activities. Liaise with commercial, legal, engineering and delivery teams to ensure document quality and contractual accuracy. Key Skills & Experience Proven experience as a Technical Author, Contract Editor, Technical Writer or Documentation Specialist. Experience working within infrastructure, utilities, engineering, construction, transportation, energy or water sector environments. Strong experience developing, reviewing and editing contractual, procurement or technical documentation. Understanding of NEC4 contracts and major project procurement processes. Excellent written communication skills, with the ability to simplify and structure complex information clearly. Exceptional attention to detail and commitment to document quality. Experience reviewing technical specifications, scopes of work and contractual requirements. Strong stakeholder management skills, with the ability to work effectively with engineers, commercial teams, procurement professionals and legal advisors. Experience managing document control, document management systems and version control processes. Proficiency with Microsoft Office and common document management platforms. Desirable Experience Major infrastructure, utilities or capital project environments. Public sector or regulated utility programmes. Early Contractor Involvement (ECI) and collaborative delivery models. Bid documentation, procurement support or tender management activities. Knowledge of engineering, construction or water industry terminology. Experience developing technical standards, templates and document governance processes. What's on Offer Opportunity to support a nationally significant infrastructure investment programme. Long-term contract potential within a major capital delivery environment. Hybrid and flexible working arrangements. Exposure to complex, high-value procurement and contract development activities. Collaborative programme environment with significant stakeholder engagement. If you are an experienced Technical Author or Contract Editor looking to contribute to the successful delivery of major infrastructure projects and thrive in a detail-oriented environment, I'd be keen to speak with you. Apply today or get in touch for a confidential discussion. Leon Smith Murray McIntosh
Public Liaison Officer Highways & Infrastructure Local Authority Contract Location: Berkshire Contract: Freelance Rate: £350-£375 per day (Umbrella PAYE) About the Role: We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works. Key Responsibilities: Act as the primary liaison between the public, local authority officers, elected members, and site teams Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping Attend site visits, public meetings, stakeholder briefings, and community events as required Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates Support the project and contract teams by providing community insight and feedback Ensure all engagement activities align with local authority standards and contract requirements Maintain detailed logs and reports on public interactions, issues, and resolutions About You: You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments. Essential: Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role Strong written and verbal communication skills Ability to manage challenging conversations with empathy and professionalism Organised, self-motivated, and able to manage multiple priorities Full UK driving licence (if site visits are required) Desirable: Experience within highways, construction, utilities, or infrastructure projects Knowledge of working on local authority or public-sector contracts Experience dealing with elected members, residents' groups, or community forums For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
29/07/2026
Contract
Public Liaison Officer Highways & Infrastructure Local Authority Contract Location: Berkshire Contract: Freelance Rate: £350-£375 per day (Umbrella PAYE) About the Role: We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works. Key Responsibilities: Act as the primary liaison between the public, local authority officers, elected members, and site teams Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping Attend site visits, public meetings, stakeholder briefings, and community events as required Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates Support the project and contract teams by providing community insight and feedback Ensure all engagement activities align with local authority standards and contract requirements Maintain detailed logs and reports on public interactions, issues, and resolutions About You: You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments. Essential: Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role Strong written and verbal communication skills Ability to manage challenging conversations with empathy and professionalism Organised, self-motivated, and able to manage multiple priorities Full UK driving licence (if site visits are required) Desirable: Experience within highways, construction, utilities, or infrastructure projects Knowledge of working on local authority or public-sector contracts Experience dealing with elected members, residents' groups, or community forums For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
