19 jobs found

Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of

Planner & Scheduler Terrington St Clement, Office-Based 26,000- 28,000 + Training + Career Development + Supportive Team + Benefits This is an excellent opportunity for an experienced Planner or Scheduler to join a fast-paced and growing maintenance operation, where you will play a pivotal role in keeping services running smoothly and efficiently. Do you thrive in a fast-paced, high-pressure environment where planning and scheduling are at the heart of your role? Are you highly organised, adaptable, and confident in coordinating workloads while keeping everything running smoothly? This well-established, family-run organisation delivers responsive repair and maintenance services across a diverse portfolio. Known for its friendly, supportive culture, it values teamwork, collaboration, and the development of its people. Due to continued demand, they are now seeking a proven Planner / Scheduler to join and strengthen their close-knit operations team. You will take ownership of planning and allocating works, optimising operatives' diaries, and ensuring emergency and reactive jobs are handled efficiently while maintaining high levels of customer satisfaction. The ideal candidate will have experience in planning and scheduling in a fast-paced environment, with strong organisation, communication, and problem-solving skills. Resilient and proactive, you will manage priorities effectively, meet targets, and contribute positively to a supportive, team-focused culture. This is a fantastic opportunity to join a professional and supportive team where your scheduling skills and experience will have a direct impact on operational performance and service delivery. The Role: Schedule and allocate reactive repair works, optimising operatives' diaries Prioritise emergency and urgent jobs while responding quickly to changes and overruns Liaise with tenants, operatives, clients, and management to ensure smooth delivery Monitor progress, manage work orders, and maintain accurate systems and reports The Person: Proven experience in a planning and scheduling role Highly organised with the ability to multitask in a fast-paced, high-pressure setting Strong communicator with confident problem-solving skills Commutable distance from Terrington St Clement Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Planner Social Housing Finsbury Park Location: Finsbury Park Pay Rate: £17.84 Umbrella Job Type: Temp to perm We are currently recruiting for an experienced Planner to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties. The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards. Responsibilities Planning and scheduling daily workloads for operatives and subcontractors. Managing diaries to maximise productivity and minimise travel time. Allocating responsive repairs, planned works, and maintenance appointments. Monitoring job progress and rescheduling works where required. Liaising with tenants, clients, site teams, and contractors to coordinate appointments. Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs. Updating internal systems with accurate job information and appointment details. Tracking outstanding works and ensuring follow-on appointments are arranged promptly. Producing reports on productivity, work volumes, and performance. Requirements Proven experience as a Planner/Scheduler, ideally within social housing or domestic maintenance. Excellent organisational and time-management skills Confident speaking to customers over the phone Able to manage a busy workload and prioritise effectively Strong attention to detail

Senior Disrepair Planner Salary: Up to 31,607 per annum, depending on experience Location: Eastleigh Hours: 37 hours per week Contract: Full-time, Permanent We're looking for an organised and proactive Healthy Homes Senior Disrepair Planner to play a key role in coordinating complex disrepair cases and ensuring residents receive a responsive, customer-focused service. You'll lead a team of Disrepair Schedulers, coordinate inspections and works, manage contractor relationships and ensure cases progress efficiently from initial inspection through to completion. Key Responsibilities Lead and support a team of Disrepair Schedulers. Coordinate complex disrepair cases, inspections and remedial works. Optimise trade diaries and allocate resources effectively. Liaise with contractors, surveyors and internal teams to keep works progressing. Monitor workloads, deadlines and legal/regulatory requirements. Ensure accurate records and compliance information are maintained. Use data and performance information to identify risks and improve service delivery. Act as a key point of contact for customers and stakeholders. Resolve issues and competing priorities while maintaining excellent customer service. Support continuous improvement across the Healthy Homes and Disrepair service. About You You'll be highly organised with experience in housing, repairs, disrepair or property maintenance, and confident coordinating multiple cases in a busy environment. You'll have strong leadership and communication skills, excellent attention to detail and the ability to make decisions, solve problems and manage competing priorities. Most importantly, you'll be customer-focused, collaborative and committed to delivering safe, healthy homes. This is an excellent opportunity for someone looking to combine planning, leadership and housing experience in a role that makes a genuine difference to residents. Benefits 28 days annual leave plus 8 Bank Holidays, with the option to buy or sell up to 5 additional days. Agile working, providing flexibility around where and when you work. Generous pension scheme, with employer contributions of up to 10%. Employee discounts with over 3,000 online and high-street retailers. Life Assurance of up to 5x annual salary. Interest-free staff loans of up to 1,000 after six months. Cycle to Work scheme. 24/7 Employee Assistance Programme offering confidential support and advice. Enhanced maternity, paternity, shared parental and adoption leave/pay. Free eye tests and contribution towards glasses for eligible colleagues. Call-out and standby payments for applicable roles. Personal development and training opportunities, including study loans and additional study leave for external qualifications. For more information or to apply, please submit your CV

The Company Our client is a well-established and highly respected construction and property services contractor with over 50 years of industry experience and an annual turnover exceeding £55 million. The business delivers a comprehensive range of services including new build construction, refurbishment, retrofit, roofing, planned maintenance, reactive repairs, and property maintenance. Operating across London and the South East, they work with a diverse portfolio of public and private sector clients, delivering projects valued between £5 million and £50 million for local authorities, housing associations, schools, hospitals, and commercial organisations. The Role Due to continued growth, our client is seeking an experienced Repairs Planner to join their busy team in South East London. This is an excellent opportunity for a highly organised individual with strong scheduling and customer service skills to play a key role in coordinating repairs and maintenance activities across London and the South East. The successful candidate will be responsible for efficiently scheduling operatives, managing repair requests, and ensuring clients receive a responsive and professional service. Key Responsibilities Schedule repair and maintenance works daily, ensuring operatives' diaries are fully utilised and efficiently managed. Allocate work promptly to operatives as availability changes throughout the day. Monitor emergency repair requests and ensure they are managed within agreed response times and service level targets. Liaise with surveyors to obtain approval for variations, allowing works to progress through to completion without unnecessary delays. Deliver a high standard of customer service when dealing with residents, clients, and stakeholders. Handle incoming calls and emails, logging repair requests accurately and providing regular progress updates. Coordinate and dispatch operatives to attend repair appointments. Maintain accurate records and ensure all job information is updated promptly on internal systems. Take ownership of repair enquiries, using effective questioning and problem-solving skills to diagnose issues and identify the most appropriate solution. Manage and prioritise incoming repairs inboxes, allocating work efficiently and ensuring service standards are maintained. What We're Looking For Previous experience in a Repairs Planner, Scheduler, Coordinator or similar role within repairs, maintenance, housing, construction or property services. Strong organisational and time management skills. Excellent communication skills, both written and verbal. Ability to work effectively in a fast-paced environment and manage changing priorities. Customer-focused approach with strong problem-solving abilities. Experience using repairs scheduling or property management systems would be advantageous. What's on Offer Opportunity to join a financially stable, long-established business. Supportive and collaborative team environment. Career development and progression opportunities. Exposure to a varied portfolio of clients and projects across London and the South East.

Senior Disrepair Planner Salary: Up to £31,600 per annum, depending on experience Location: Eastleigh Hours: 37 hours per week Contract: Full-time, Permanent The Role We are looking for an experienced Senior Disrepair Planner to coordinate complex housing disrepair cases from inspection through to completion, ensuring works are delivered efficiently, compliantly and with a strong focus on customer service. Key Responsibilities Lead and support a team of Disrepair Schedulers. Manage workloads and optimise trade diaries. Plan and coordinate disrepair works from inspection through to completion. Liaise with contractors, internal teams and key stakeholders. Ensure resources, materials and approvals are in place. Monitor complex cases and provide regular updates. Maintain accurate records and ensure compliance with legal and regulatory requirements. Monitor performance and identify areas for improvement. Support and develop the wider scheduling team. About You The ideal candidate will have: Experience within housing repairs, disrepair or property services. A good understanding of the housing disrepair process. Previous experience in planning, scheduling or coordinating repairs. Strong leadership and organisational skills. Excellent communication and stakeholder-management skills. The ability to manage competing priorities and solve problems effectively. A strong customer-focused approach. Apply Today If you have experience in housing repairs, disrepair planning or repairs scheduling and are looking for a permanent senior position, we d love to hear from you.

Scheduler/Planning Administrator Temporary, available to start ASAP Resourcing Group is working with a well known Public Sector Landlord, based here in the South West. Due to a very busy period, they are in need of some administrative support to join their existing operational team in Exeter, to support with scheduling and planning duties. This is a full time temporary role. The hours of work are Monday to Friday 8am - 430pm - potentially negotiable They self deliver and carry out day to day responsive repairs in people's homes and the role will involve taking inbound calls from tenants, logging maintenance issues that they are facing, while agreeing to carry out the works with in set time frames. Scheduling the works to be carried out, liaising with the directly employed staff, supporting the Management team and in general picking up administrative roles in addition to being on the call forms the bulk duties. If you are looking for a role to tide you over for a few months, please do feel free to call Heather directly on (phone number removed) or apply via this advert. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Repairs Planner (Temporary - 3 Month Contract) Location: Barnet Rate: Up to £19 per hour Contract: Temporary (3 Months) Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Repairs Planner to join their busy team based in Barnet on a 3-month temporary contract . This is a fast-paced and varied role, ideal for someone with experience in repairs and maintenance planning, scheduling or administration. You will be responsible for coordinating appointments, scheduling operatives and contractors, liaising with residents and supporting the successful delivery of responsive repairs and maintenance works. Key Responsibilities Scheduling repair appointments and managing resident diaries. Planning and coordinating operatives' and subcontractors' workloads. Liaising with residents, operatives, supervisors and subcontractors regarding appointments and work updates. Raising, updating and closing jobs on internal systems. Monitoring outstanding repairs and ensuring jobs are completed within agreed timescales. Handling incoming calls and emails from residents, clients and contractors. Supporting supervisors and contract managers with administrative duties. Maintaining accurate records and updating relevant systems. Providing excellent customer service and resolving scheduling queries efficiently. Skills & Experience Previous experience as a Repairs Planner, Scheduler, Maintenance Coordinator or similar role. Experience within social housing, property services or construction is highly desirable. Excellent organisational and time management skills. Strong communication skills with the ability to liaise with a range of stakeholders. Ability to prioritise workloads and work effectively in a busy environment. Good IT skills, including Microsoft Office and scheduling systems. Strong attention to detail and a proactive approach to problem-solving. Customer-focused with a professional telephone manner. Available to start immediately or at short notice. If you are interested in this role, please reach out to Taylor Johnston . Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. We are an equal opportunities employer. INDTJ

Location: Croydon Salary: £17.84 per hour Hours: Monday to Friday, 8:00am 5:00pm Contract: Full-time Working Arrangement: Office-based Nuco Solutions are currently recruiting for an experienced Planner / Scheduler to join a busy Social Housing contractor based in Croydon. This is an excellent opportunity for someone with previous experience within social housing, repairs, maintenance or disrepair who is confident managing a high-volume workload and coordinating operatives to ensure repairs are completed efficiently and within agreed timescales. Role and Responsibilites Scheduling and coordinating repairs and maintenance works for a team of operatives. Managing daily diaries and allocating jobs efficiently. Liaising with operatives, residents, contractors and internal teams. Booking appointments with residents and ensuring works are scheduled within agreed timescales. Monitoring outstanding jobs and following up on delays or issues. Updating internal systems with accurate job and appointment information. Prioritising urgent and time-sensitive repairs. Supporting the Disrepair Team with the day-to-day coordination of works. Dealing with resident queries professionally and efficiently. Ensuring appointments and repair information are accurately recorded. Requirements The successful candidate will ideally have: Previous experience working as a Planner, Scheduler or Repairs Coordinator. Experience within social housing, housing repairs, maintenance or disrepair. Strong organisational and time-management skills. Excellent communication skills, both written and verbal. The ability to work in a fast-paced, high-volume environment. Good IT and administration skills, with the ability to update multiple systems accurately. A proactive approach and the ability to prioritise competing workloads. Experience coordinating trades/operatives would be highly advantageous.

Location: Winchester Salary: £17.84 per hour Hours: Monday to Friday, 8:00am 5:00pm Contract: Full-time Working Arrangement: Office-based Nuco Solutions are currently recruiting for an experienced Planner / Scheduler to join a busy Social Housing contractor based in Winchester. This is an excellent opportunity for someone with previous experience within social housing, repairs, maintenance or disrepair who is confident managing a high-volume workload and coordinating operatives to ensure repairs are completed efficiently and within agreed timescales. Role and Responsibilites Scheduling and coordinating repairs and maintenance works for a team of operatives. Managing daily diaries and allocating jobs efficiently. Liaising with operatives, residents, contractors and internal teams. Booking appointments with residents and ensuring works are scheduled within agreed timescales. Monitoring outstanding jobs and following up on delays or issues. Updating internal systems with accurate job and appointment information. Prioritising urgent and time-sensitive repairs. Supporting the Disrepair Team with the day-to-day coordination of works. Dealing with resident queries professionally and efficiently. Ensuring appointments and repair information are accurately recorded. Requirements The successful candidate will ideally have: Previous experience working as a Planner, Scheduler or Repairs Coordinator. Experience within social housing, housing repairs, maintenance or disrepair. Strong organisational and time-management skills. Excellent communication skills, both written and verbal. The ability to work in a fast-paced, high-volume environment. Good IT and administration skills, with the ability to update multiple systems accurately. A proactive approach and the ability to prioritise competing workloads. Experience coordinating trades/operatives would be highly advantageous.

Job Title: Repairs Scheduler (Temporary) Location: Gloucestershire Contract Length: 3 Months Hourly Rate: 16.00 Are you an organised and customer-focused individual looking for a temporary role within the housing sector? Our client is searching for a dynamic Repairs Scheduler to join their dedicated Repairs Team! If you thrive in a fast-paced environment and enjoy coordinating schedules, this is the perfect opportunity for you! About the Role: As a Repairs Scheduler, you will play a pivotal role in delivering a seamless repairs service. Your responsibilities will include: Scheduling & Coordination: Efficiently schedule and allocate repair works to trade operatives and external contractors, ensuring customer satisfaction and operational efficiency. Diary Management: Monitor and adjust daily diaries to maximise productivity and minimise downtime. Customer Engagement: Liaise with tenants to arrange convenient repair appointments, providing timely information regarding their home maintenance. Fleet Management: Oversee fleet vehicle compliance, coordinating servicing and MOTs, while maintaining accurate mileage records. Key Responsibilities: Proactively manage repair works and ensure effective communication with all stakeholders. Raise and manage works orders in the housing system. Process supplier invoices for accuracy and timely payment. Support the Repairs Support Manager with reporting and KPI measurement. What We're Looking For: To succeed in this role, you should possess: Experience in office administration and database management; knowledge of the housing sector is a plus! Strong organisational and communication skills to effectively engage with both internal teams and external partners. A proactive attitude with the ability to prioritise tasks and manage your own workload. NVQ level 3 or GCSE in Maths and English (or equivalent); qualifications in database management or business administration are advantageous. Contact Liam Jones on (url removed) or (phone number removed)

Scheduler We are currently recruiting for an experienced Scheduler to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties. The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards. Key Responsibilities Planning and scheduling daily workloads for operatives and subcontractors. Managing diaries to maximise productivity and minimise travel time. Allocating responsive repairs, planned works, and maintenance appointments. Monitoring job progress and rescheduling works where required. Liaising with tenants, clients, site teams, and contractors to coordinate appointments. Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs. Updating internal systems with accurate job information and appointment details. Tracking outstanding works and ensuring follow-on appointments are arranged promptly. Producing reports on productivity, work volumes, and performance. Handling inbound and outbound calls relating to repairs and maintenance schedules. Escalating issues that may impact service delivery. Supporting contract managers with resource planning and workforce allocation.

Repairs Scheduler Full Time (37 hours per week) Location - Bedford (Hybrid Working) Salary - 28,882.35 per annum This role is hybrid, working from our head office in Bedford and from home. You will be office-based until fully trained; once competent, you can adopt a hybrid working pattern, to be agreed with the Scheduling Team Leader. There is a requirement to work a late shift from home (12pm - 8pm). In addition, one week in every four you will work half a day on a weekday and half a day on a Saturday. We can be flexible with this. Make a real difference in our brand-new in-house repairs & maintenance service Are you an experienced works scheduler with a background in dynamic scheduling systems and a passion for delivering excellent customer service? Do you want to be part of our in-house repairs & maintenance service, where your work makes a difference to our customers and you're valued as a key member of our workforce? If so, we want to hear from you! Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their homes. To provide the very best service possible, we are bringing our repairs and maintenance service in-house. As a Repairs Scheduler you will be: Be a confident people person who works seamlessly with our tradespeople and sub-contractors. Scheduling the right colleague for each job and plan daily workloads efficiently and effectively. Helping maximise first-time-fix rates and minimise travel between jobs. Reducing disruption to customers by planning thoughtfully and communicating clearly. What We're Looking for in a Repairs Scheduler: Experience of logistical planning or other comparable scheduling service. An organised approach to work, with a positive attitude and great time management. A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs. Housing repairs and maintenance knowledge beneficial, but not essential. Good communication and IT skills. Working pattern Hybrid role: office-based during training, then a mix of office and home working (to be agreed). Late shift 12pm-8pm from home. One week in every four includes half-day weekday and half-day Saturday working (flexible). Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Employee Benefits We believe in rewarding our team with more than just a pay cheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: A competitive salary of 28,882.35 per annum. Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays. Generous contributory pension scheme, with up to 12% contributed by bpha. Free private health care (family members can also be added at a cost). Free life assurance. Discounted gym membership. A range of free wellbeing services including digital gym and fitness classes. Hybrid working. Are you ready to make a difference? If you're ready to make a positive impact and develop your career in our team, we'd love to hear from you! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Repairs Planner (Temporary - 3 Month Contract) Location: Kingston Upon Thames Rate: Up to £20 per hour Contract: Temporary (3 Months) Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Repairs Maintenance Planner to join their busy team based in Kingston Upon Thames on a 3-month temporary contract . This is a fast-paced and varied role, ideal for someone with experience in repairs and maintenance planning, scheduling or administration. You will be responsible for coordinating appointments, scheduling operatives and contractors, liaising with residents and supporting the successful delivery of responsive repairs and maintenance works. Key Responsibilities Scheduling repair appointments and managing resident diaries. Planning and coordinating operatives' and subcontractors' workloads. Liaising with residents, operatives, supervisors and subcontractors regarding appointments and work updates. Raising, updating and closing jobs on internal systems. Monitoring outstanding repairs and ensuring jobs are completed within agreed service level agreements. Handling incoming calls and emails from residents, clients and contractors. Supporting supervisors and contract managers with administrative duties. Maintaining accurate records and ensuring compliance with company procedures. Assisting the wider administration team with day-to-day office duties. Delivering excellent customer service and resolving scheduling queries efficiently. Skills & Experience Previous experience as a Repairs Planner, Scheduler, Maintenance Coordinator or Administrator. Experience within social housing, property services or construction is highly desirable. Excellent organisational and time management skills. Strong communication skills with the ability to liaise with a wide range of stakeholders. Ability to prioritise workload and work effectively in a busy, fast-paced environment. Good IT skills including Microsoft Office and scheduling systems. Strong attention to detail and a proactive approach to problem-solving. Customer-focused with a professional telephone manner. Available to start immediately or at short notice. If you are interested in this role, please reach to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. We are an equal opportunities employer. INDTJ

Example are looking to recruit a highly organised and customer-focused Scheduler to join a well established property maintenance company Responsibilities Provide excellent customer service to residents, handling enquiries, bookings and appointment changes. Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity. Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time). Work closely with supervisors and operatives to coordinate daily workloads and optimise routes. Manage emergency and priority works appropriately, escalating to out-of-hours services only when required. Monitor work in progress, ensuring jobs are progressed and closed within target timescales. Ensure operatives are correctly using and updating PDAs and digital systems. Act as the key communication link between residents, operatives and client teams. Maintain accurate records, notes and job updates across all systems. Support the wider scheduling team, providing cover during absences where required. About You IT literate, with confidence using scheduling and job management systems. Excellent telephone manner and communication skills. Strong attention to detail and ability to prioritise workload. Ability to work to tight deadlines in a busy environment. Experience in scheduling, planning, administration or high-volume customer service/call handling. Experience within social housing, repairs or maintenance environments. Knowledge of repairs and maintenance terminology and KPIs. Experience using systems such as ROCC, Opti-time or DRS. Simply apply to be considered for the role.

Operations Manager Repairs Location: Hemel Hempstead Sector: Social Housing Repairs & Maintenance Are you an experienced Contracts or Operations Manager with a proven track record of delivering high-performing reactive repairs services within the social housing sector? Our client is a well-established national contractor specialising in repairs, maintenance, and refurbishment works across the UK. With a strong reputation built over the last 15 years, they are recognised for delivering exceptional service to housing associations and local authority clients nationwide. Due to continued growth, they are seeking a Operations / Contracts Manager to lead the delivery of a reactive repairs contract, ensuring excellent customer service, operational efficiency, commercial success, and contractual compliance. This is a pivotal role that combines client relationship management, team leadership, and contract performance oversight. The Role As Operations Manager, you will take full responsibility for the successful delivery of a reactive maintenance contract, managing both office-based operational teams and field-based operatives. You will work closely with clients, ensuring service standards are consistently met while driving continuous improvement and profitability. Key Responsibilities Develop and maintain strong relationships with housing association and local authority clients, acting as the primary point of contact. Lead the delivery of reactive repairs services, ensuring all contractual obligations, KPIs, and performance targets are achieved. Manage and support operational teams including planners, schedulers, supervisors, and administrative staff. Oversee workforce planning and resource allocation to maximise productivity and service delivery. Drive performance across field-based operatives, focusing on quality, customer satisfaction, productivity, and first-time fix rates. Act as the escalation point for operational issues, implementing effective and timely solutions. Promote strong collaboration between office teams and the mobile workforce to ensure seamless customer service. Monitor operational and commercial performance, identifying trends, risks, and opportunities for improvement. Produce and present performance reports to senior leadership teams and client stakeholders. Deliver continuous improvement initiatives to enhance service quality and contract efficiency. Manage contract budgets, cost control, forecasting, and profitability. About You To be successful in this role, you will demonstrate: Previous experience as a Contracts Manager, Operations Manager, or similar leadership position within social housing maintenance, repairs, property services, or planned works. Proven experience managing reactive repairs contracts within a KPI-driven environment. Strong leadership skills with experience managing planners, schedulers, supervisors, and directly employed operatives or subcontractors. Excellent client-facing and stakeholder management abilities. Commercial awareness with experience managing budgets, forecasts, and contract profitability. Strong analytical and problem-solving skills with the ability to use performance data to improve outcomes. Outstanding communication skills and the ability to influence stakeholders at all levels. A proactive, organised, and customer-focused approach with the ability to perform effectively within a fast-paced environment. What's On Offer Opportunity to join a respected and growing national contractor. Key leadership role with significant influence over contract performance. Long-term career development and progression opportunities. Competitive salary and benefits package.

Repairs Planner & Scheduler King's Lynn 26,000 to 28,000 Gap Construction are recruiting on behalf of a family owned regional contractor specialising in social housing and reactive maintenance. Due to continued growth, they are seeking an experienced Repairs Planner & Scheduler to join their busy office in King's Lynn. This is a fast paced role that plays a key part in the successful delivery of reactive maintenance works. The successful candidate will have previous experience within a repairs planning and scheduling environment and be confident coordinating multiple operatives, managing changing priorities, and delivering an excellent service to clients and tenants. Performance Objectives: Effectively schedule and allocate repair works to operatives Manage and optimise daily and weekly operative diaries Prioritise emergency and urgent repairs React quickly to cancellations, overruns, and changing workloads Ensure maximum productivity and efficient utilisation of resources Liaise with tenants, clients, operatives, and management to provide updates and manage expectations Monitor job progress to ensure works are completed within agreed timescales Raise and manage works orders accurately Maintain up to date records and produce reports where required Identify and escalate issues that may impact service delivery or performance targets Person Specification: Previous experience in a Repairs Planner or Scheduler role is essential Strong understanding of reactive maintenance environments Experience within social housing or maintenance contracts is highly desirable Excellent organisational and multitasking skills Strong communication and customer service abilities Experience working to KPIs and strict deadlines Knowledge of building trades and repair processes would be advantageous Resilient, proactive, and able to remain calm under pressure Strong attention to detail with excellent problem solving skills A team player with the ability to manage multiple priorities effectively This role requires previous experience within a repairs planning and scheduling environment. Applications from candidates without relevant planning experience are unlikely to be considered. Apply Please apply through our website or get in touch with James at Gap Construction. If you have any questions or are interested in any other opportunities we may have, feel free to contact us on (phone number removed) . This vacancy is being advertised on behalf of Gap Construction, who are operating as an employment agency. Gap Construction is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. Privacy Notice: By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy.

Planner Location: Evesham Contract Start Date: ASAP Contract Type: Full-time, Permanent Salary - £31,000 Build Recruitment are working with a Nationally recognised contractor who has just gone into Partnership with a Housing Association to deliver repairs, maintenance, and planned investment work across homes across Worcestershire and Gloucestershire. About the Role: We are looking for an organised and proactive Planner to join our repairs team. You ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service. Duties: Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time. Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks. Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly. Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed. Work closely with administrators, supervisors, and contractors to ensure a seamless service. Cover for other planners when needed and attend meetings or training sessions as required. Follow company policies and Health & Safety requirements at all times. Assist with reporting and performance monitoring to ensure KPIs and targets are met. Help prioritise emergency and urgent jobs to minimise disruption for residents. Maintain accurate records, data, and documentation for audits and compliance. Support continuous service improvements by suggesting ways to streamline planning and scheduling. Provide general administrative support to the repairs team when required Role Criteria: Experience in the above role with similar or the same duties GCSE (or equivalent) in English & Maths Experience working in a fast-paced, pressurised environment Strong IT skills with the ability to use job management and scheduling systems Excellent time management, organisational, and communication skills A customer-first approach with the ability to handle challenging situations Knowledge of repairs and maintenance processes Experience scheduling and planning multi-trade repairs using an ICT appointing tool

Job Title: Repairs Planner Repairs Planner Location: Walton-On-Thames Rate: £17.84 per hour (Umbrella PAYE) Hours: 40 hours per week Contract: Temporary to Permanent Our client, a leading contractor delivering repairs and maintenance services within the social housing sector, is seeking an experienced Repairs Planner to join their team based in Walton-On-Thames. This is a busy and fast-paced role requiring excellent organisational skills, strong customer service experience, and the ability to effectively schedule and coordinate repair works for a team of operatives. Key Responsibilities Scheduling and planning repair and maintenance appointments for operatives. Managing and optimising diaries to ensure efficient delivery of repair works. Liaising with tenants, operatives, subcontractors, and internal departments. Monitoring the progress of jobs and rearranging appointments where necessary. Updating and maintaining accurate records on internal systems. Handling inbound and outbound calls relating to repairs and maintenance requests. Ensuring service levels and performance targets are met. Providing excellent customer service at all times. Requirements Previous experience working as a Repairs Planner, Scheduler, Works Planner, or similar role. Experience within social housing, housing repairs, property maintenance, or a similar environment is highly desirable. Strong administrative and organisational skills. Excellent communication and customer service abilities. Experience using scheduling or workforce management systems. Ability to work effectively under pressure and manage a high volume of tasks. What Our Client Offers £17.84 per hour (Umbrella PAYE). Full-time position, 40 hours per week. Opportunity to secure a permanent position following a successful temporary period. Stable, long-term work with an established social housing contractor. Supportive team environment and ongoing development opportunities. If you have experience coordinating repairs and maintenance works and are looking for your next opportunity within the social housing sector, please apply with your latest CV.