7 jobs found

We now have an exciting opportunity for a Lead Contract Support Administrator to join our hard facilities repairs and maintenance team at Blackberry Hill Hospital in Bristol. Rydon has established a strong reputation for the quality within our maintenance division with a particular focus on NHS Hard Facilities Management - consisting of responsive repairs as well as planned/preventative maintenance. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services to acute (hospital's), mental health trusts, ambulance and primary care trusts. Job Purpose As Lead Contract Support you will be supporting our hard facilities maintenance contract at Blackberry Hill Hospital with day to day administration functions. You will take responsibility in monitoring tasks to completion and ensuring that all required compliance documentation is held within our repairs system (Planet FM). The successful candidate will liaise with sub-contractors, our contact centre team, engineers and service managers as required to ensure all contractually required work is complete, and recorded correctly. Key responsibilities will include:- Carryout regular monitoring of PPM (planned preventative maintenance) tasks to ensure that they are completed in line with timescales Monitor defects identified through PPM tasks to ensure remedial works are closed out in a timely manner. Monitor the statutory compliance tracker for the contract ensuring that all inspections are planned and any follow on reactive works are closed out promptly in line with our standard procedures. Ensuring that contract paperwork has been completed and stored correctly. Processing of subcontractor and operative work orders. Ensure all sub-contractors documentation (Risk Assessment & Method Statements) are received prior to attending site and evaluated by relevant person. Set up sub-contractor performance review meetings in line with the agreed annual programme and ensure that all sub-contractor documentation is updated and loaded on to our web portal. Generate helpdesk reports from Planet FM as required for each site for audits, client reporting and health and safety reporting Filing of all statutory compliance reports and certificates. Monitor the contracts training matrix and liaising with L&D/ H&S department and Contract/Service Managers to ensure training is completed and our files are updated. Line Management of two Co-ordinators by providing direction, managing performance and providing support. What we can offer you Competitive Salary 25 days holiday, which can be increased to 30 days with our holiday purchase scheme. Pension Scheme: 4% contributory. Life Assurance and Income Protection. Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Full training, ongoing coaching and support Opportunities for you to progress your career within the business This is a full time permanent position. Working hours are Monday to Friday 8am to 5pm. Experience Required The successful candidate will demonstrate previous experience of working in an administration position for a maintenance company and be familiar with statutory compliance administration. It would be an advantage for this experience to have been gained within a company providing a repairs and maintenance service to the NHS, however this is not essential. You will have excellent customer service skills (including good telephone and written communication skills), strong Microsoft Office skills including the use of Outlook, Word and Excel and also be familiar with CAFM systems. You will have strong administration experience, used to multi-tasking and prioritising your work with minimum supervision. Previous line management experience would also be an advantage. If this sounds like you then, we'd strongly encourage you to apply. Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our careers page to complete your application.

FACILITIES MANAGEMENT SCHEDULER / COORDINATOR Location: Leeds City Centre Salary: 30,000 per annum Bonus: Annual company bonus Working Pattern: Office-based Sector: Facilities Management THE ROLE We are looking for an organised and proactive Facilities Management Scheduler to join a busy team based in Leeds City Centre. This is a fast-paced role working across one large facilities management contract, where you will be responsible for coordinating and scheduling a wide range of planned and reactive works. You will act as a key point of contact between the client, contractors and internal teams, ensuring works are scheduled efficiently, communicated clearly and completed within the required timescales. The role would suit someone who has previous experience within Facilities Management, scheduling, planning or contract coordination and who is comfortable working in a busy environment where priorities can change quickly. KEY RESPONSIBILITIES Scheduling and coordinating planned and reactive facilities works. Managing contractor attendance and ensuring jobs are allocated efficiently. Coordinating works across multiple service areas including roller shutters, fire safety, water systems, electrical works, remedial works and general building services. Acting as the main point of contact for the client regarding ongoing works and scheduling. Liaising with engineers, contractors and internal teams to ensure appointments are arranged and works are completed. Monitoring outstanding jobs and following up contractors where required. Managing changing priorities and urgent or reactive requests. Ensuring works are scheduled within agreed SLAs and timescales. Keeping systems and records fully up to date. Providing regular updates to the client on progress, outstanding works and upcoming activity. Identifying scheduling issues or potential delays and taking action to resolve them. Supporting the wider facilities management team with planning and coordination. Building strong working relationships with clients, contractors and engineers. ABOUT YOU We are looking for someone who has previous experience within Facilities Management, FM coordination, scheduling or planning. You will be highly organised and able to manage multiple jobs simultaneously, with excellent communication skills and the ability to work effectively under pressure. You will be confident communicating with clients, contractors and engineers and comfortable chasing outstanding works and managing changing priorities. Strong administration and IT skills are essential, along with excellent attention to detail and a proactive approach. The ideal candidate will have experience coordinating hard FM, maintenance, compliance or building services, although candidates with strong scheduling or coordination experience within a similar environment will also be considered. WHAT'S ON OFFER 30,000 salary. Annual company bonus. Leeds City Centre office. Opportunity to work on one large, high-profile FM contract. Varied role covering multiple facilities disciplines. Fast-paced and commercially focused environment. Opportunity to develop your career within Facilities Management. THE IDEAL BACKGROUND This role could suit someone currently working as a Facilities Coordinator, Facilities Scheduler, FM Coordinator, Facilities Planner, Maintenance Scheduler, Helpdesk Coordinator, Contract Coordinator or FM Administrator.

Helpdesk / Estimation Administrator (Construction) 27,000 - 30,000 + Progression + Training + Development + Company Benefits Bolton Are you from a construction background with experience in helpdesk or estimation administration? Do you want to join a young, fun and fast-growing company offering unmatched opportunities for growth and progression? This construction company specialise in refurbishments and redevelopments across the UK. They work with exciting clients such as major property developers on residential and commercial projects. On offer is the chance to become a fundamental asset to the team. You will play a key role supporting the day-to-day delivery of FM and construction projects by providing administrative, helpdesk, and estimating support. The Role: Manage incoming client requests via telephone, email, and the helpdesk portal. Log, prioritise, and allocate reactive maintenance jobs Prepare quotations and estimates for maintenance and construction works based on client requirements and site information Liaise with clients, contractors, suppliers, and internal teams to obtain pricing and project information The Person: Previous experience in a Helpdesk, Service Desk, Estimating, or Administration role If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH26742 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Contract Support Facilities Management Location: Nottingham Salary: £30,000 per annum Contract: 6-Month Fixed-Term Contract with scope to go permanent Hours: 8:00am 5:00pm, Monday to Friday Working Arrangement: Fully site-based, 5 days per week About the Role We are currently recruiting for a Contract Support position based in Nottingham, working for a leading Facilities Management company. This is a fantastic opportunity for an experienced Administrator or Contract Support professional to join a large and well-established organisation. The role will provide key administrative and operational support to the Facilities Management team, helping to ensure contracts are delivered efficiently and to a high standard. The position is initially offered on a 6-month fixed-term contract, with genuine scope for the role to become permanent for the right person. Key Responsibilities Provide day-to-day administrative and contract support to the Facilities Management team. Assist with the coordination and administration of planned and reactive maintenance activities. Raise and manage purchase orders, work orders and invoices. Monitor and update job and contract records, ensuring information is accurate and up to date. Liaise with engineers, subcontractors, suppliers and clients to coordinate works and resolve queries. Manage incoming requests and ensure jobs are allocated and progressed within agreed timescales. Assist with reporting, spreadsheets and general financial administration. Track outstanding works and follow up with relevant teams to ensure completion. Maintain accurate records relating to compliance, contractors and site activities. Support the wider Facilities Management team with general administration and coordination. About You We are looking for someone who is organised, proactive and confident dealing with multiple stakeholders. Previous experience within Facilities Management, Contract Support, Helpdesk, Property, Construction or a similar environment would be advantageous. Important Requirements Due to the nature of the site and the services being provided, the successful candidate will be required to complete DBS and financial background checks prior to starting. What's on Offer? £30,000 salary 6-month fixed-term contract Genuine scope to go permanent Monday to Friday, 8:00am 5:00pm Fully site-based in Nottingham Opportunity to work for a large, established Facilities Management company Excellent opportunity to develop your career within Facilities Management

Company Profile CBRE Global Workplace Solutions (GWS) is a leading facilities management provider, delivering integrated workplace solutions that support clients across a wide range of sectors. Job Title: Contract Support & Helpdesk Operative The Contract Support & Helpdesk Operative plays a pivotal role in the smooth day-to-day administration of the facilities management contract, acting as the central coordination point between the client, on-site engineering and soft services teams, supply chain, and the wider CBRE GWS account team. Role Summary: The post holder is the first point of contact for all facilities-related requests and queries raised by building occupiers and tenants, ensuring that work orders are accurately logged, tracked, and progressed through to completion within agreed SLA timescales. In addition to helpdesk duties, the role encompasses a broad range of administrative, financial, and compliance support activities that underpin effective contract delivery. Serve as the first point of contact for all facilities helpdesk requests received via telephone, email, and the CAFM/CMMS system, ensuring all jobs are logged accurately and promptly. Assign reactive and planned work orders to the appropriate engineer, supplier, or subcontractor in accordance with priority and SLA requirements. Monitor the progress of open work orders and proactively chase outstanding jobs, escalating any at-risk or breached SLAs to the Contract Manager without delay. Provide regular status updates to building occupiers and tenants on the progress of their logged requests, ensuring a professional and courteous service at all times. Maintain helpdesk data integrity, ensuring all job records are complete, accurately categorised, and closed in a timely manner following confirmation of completion. Produce and distribute daily, weekly, and monthly helpdesk performance reports, including SLA compliance, open job age, and reactive volumes for the Contract Manager and client. Raise purchase orders for reactive works, subcontractor call-outs, and materials in line with the contract's financial approval matrix and CBRE procurement processes. Process supplier invoices, matching against purchase orders and ensuring timely submission for approval and payment. Maintain accurate records of contract expenditure against budget, flagging variances or overspends to the Contract Manager promptly. Support the preparation of monthly management accounts packs, client reports, and financial summaries. Manage Work Order Maintenance (WOM), ensuring all rechargeable works are captured, costed, and submitted for client approval within agreed timescales. Assist with the administration of subcontractor purchase orders, including obtaining quotes, raising works orders, and closing out completed works on the CAFM system. Act as the on-site system administrator for the CAFM/CMMS platform, maintaining accurate asset data, PPM schedules, and contractor records. Create and maintain PPM task schedules, ensuring all planned maintenance activities are correctly programmed and allocated within the system. Upload and manage compliance documentation, including service reports, statutory certificates, and risk assessments. Produce system-generated reports to support contract governance, client meetings, and compliance audits. Provide first-line system support and guidance to the engineering team, ensuring accurate job recording and CAFM compliance. Maintain the site compliance tracker, ensuring all statutory inspections, service visits, and certifications are up to date and renewal actions are flagged in advance. File and manage all contract documentation, including subcontractor service reports, risk assessments, RAMS, O&M manuals, and insurance certificates. Support the preparation and collation of materials for client governance meetings, monthly KPI reviews, and contract audits. Maintain the site's Permit to Work (PTW) log, ensuring all permits are correctly issued, tracked, and closed out in a timely manner. Ensure all records are maintained in accordance with CBRE GWS document management standards and GDPR requirements. Liaise with approved subcontractors and suppliers to schedule and confirm attendance for PPM visits, reactive call-outs, and project works. Ensure all subcontractors attending site hold current insurance, RAMS, and induction documentation prior to commencement of works. Maintain the approved subcontractor register, monitoring expiry dates for insurance, accreditations, and site induction records. Obtain and evaluate competitive quotations for minor works in accordance with the contract's procurement thresholds. Provide general administrative support to the Contract Manager and on-site FM team, including meeting coordination, minute-taking, correspondence, and presentation preparation. Maintain office supplies and stationery for the facilities management team, managing stock levels and placing orders as required. Manage the site's key register, access fob allocation records, and contractor signing-in systems. Support the onboarding and induction of new team members, ensuring access to systems, uniforms, and site-specific documentation is arranged in advance. Undertake any other reasonable administrative duties as requested by the Contract Manager or Account Manager. Experience Required: Proven experience in an administrative, helpdesk, or facilities coordination role, ideally within a corporate or FM environment. Confident and professional communicator with the ability to manage multiple stakeholders simultaneously. Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively. Experience using CAFM/CMMS systems such as Concept Evolution, Maximo, ServiceNow, or similar for job logging, tracking, and reporting. Proficient in Microsoft Office, particularly Outlook, Excel, and Word, including the ability to produce reports and track data. Experience processing purchase orders and/or invoices within a structured approval framework. A customer-focused mindset with a proactive, solution-driven approach to queries and issues. Familiarity with financial processes including WIP management, budget tracking, and month-end reporting. Understanding of hard FM services and planned preventative maintenance programmes. Knowledge of GDPR requirements in the context of document management and data handling. Experience with Microsoft SharePoint, Power BI, or similar reporting and collaboration platforms. Key Competencies Customer & Tenant Focus Acts as a professional first point of contact and manages requests with warmth, efficiency, and a solutions-focused approach. Organisational Skills Manages a high volume of concurrent tasks with accuracy and composure and prioritises effectively under pressure. Communication Communicates clearly and professionally across all channels and keeps stakeholders informed while managing expectations proactively. Attention to Detail Maintains high standards of data accuracy and document management and identifies and corrects errors before they become issues. Teamwork Supports a collaborative culture and builds strong working relationships across the FM team, supply chain, and client stakeholders. Adaptability Responds positively to changing priorities and business demands and is comfortable operating in a dynamic, fast-paced environment. Commercial Awareness Understands the financial implications of contract performance and supports the team in managing cost, compliance, and client value. Continuous Improvement Proactively identifies administrative inefficiencies and suggests practical improvements to processes, systems, and reporting. DISCLAIMER This job description is not exhaustive and may be subject to review in conjunction with the post holder and line manager in response to changes in business requirements.

Scheduling Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday Friday, 08 00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Scheduling Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Scheduling Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment

Your new company An established engineering and service-led organisation is seeking a highly organised Service Administrator to join its team in Farnborough. Working within a busy operational environment, you'll play a vital role in supporting engineers, Service Managers and customers, ensuring service activity is accurately recorded, communicated and delivered to a high standard. The business prides itself on providing excellent customer service, operating efficiently and maintaining strong client relationships. Operating from modern offices within Aerospace Park, this is an excellent opportunity to join a friendly and collaborative team where your contribution will be genuinely valued. Your new role As Service Administrator, you will be responsible for coordinating a wide range of service administration activities to support the day-to-day running of the service department. This is a varied role that requires strong organisational skills, excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities will include: Managing shared service inboxes and responding to customer enquiries. Logging service calls and ensuring overnight call-outs have been accurately recorded and communicated to Service Managers. Updating and maintaining reactive and planned service jobs. Producing and distributing engineer service records and service documentation. Managing customer portals and maintaining accurate job status updates. Monitoring engineer activity and time bookings to ensure records remain accurate. Issuing weekly engineer call-out rotas. Coordinating customer satisfaction surveys and supporting KPI reporting. Sending service sheets and regular updates to customers. Liaising with engineers, Service Managers and customers to ensure service information is up to date and accurate. Supporting the wider team with additional administrative duties as required. This role would suit someone who enjoys being at the centre of a busy operation, coordinating multiple tasks whilst delivering a professional customer experience. What you'll need to succeed To be successful in this role, you will have: Previous administration experience, ideally within a service, engineering, maintenance, facilities or operational environment. Excellent organisational skills and the ability to prioritise a busy workload. Strong customer service and communication skills, both over the phone and via email. Confidence handling customer enquiries and resolving issues professionally. Good working knowledge of Microsoft Office applications. Experience updating systems, customer portals or service records accurately. A proactive and adaptable approach with excellent attention to detail. The ability to work effectively as part of a team whilst managing your own responsibilities. Candidates with Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Helpdesk Administrator, Engineering Administrator or Facilities Administrator experience are encouraged to apply. What you'll get in return Salary of approximately 27,000 with flexibility for the right candidate. Modern office environment in Farnborough. Friendly and supportive team culture. Varied and engaging workload with no two days the same. Opportunity to join a well-established and growing business. On-site parking available. Full-time position working Monday to Friday. What you need to do now If you're an organised and customer-focused administrator looking for a busy and rewarding role where you can make a genuine impact, I'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)