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helpdesk administrator
Reed Specialist Recruitment
Workspace Services Administrator / Receptionist
Reed Specialist Recruitment
Workspace Services Administrator / Receptionist Rate of pay: 15.71 PAYE or 20.65 Umbrella per hour Job Type: Full-time, temporary (37.5hrs per week) Location: Hatton Garden & Southgate Overview This role supports the Workspace Services team with a wide range of reception and administrative duties. You will be responsible for delivering a professional front-of-house experience while assisting with operational processes such as asset management systems, cost control, and general team administration. Day-to-Day Responsibilities Act as the main point of contact for staff, visitors, clients, and suppliers Manage reception duties, ensuring a professional and welcoming environment Enhance building user experience through effective visitor management Carry out general administrative tasks including copying, filing, mailing, and document preparation Support maintenance operations by raising and closing reactive, planned, and scheduled job requests via CAFM systems Raise purchase orders and process invoices through the helpdesk system, ensuring timely submission to Head Office Maintain supplier records, documentation, and tracking systems Assist in managing training records, certification documentation, and return-to-work records Monitor and replenish stock required for Workspace Services operations Organise meetings, take minutes, and track actions Coordinate meeting room bookings and provide hospitality where required Work collaboratively with colleagues and provide cover when needed Carry out additional administrative or operational tasks as delegated by management Follow health and safety procedures and support a safe working environment Skills & Experience Required Previous experience in a reception, facilities, or office administration role Strong IT skills, including Microsoft Office Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organisational skills with attention to detail Ability to build relationships with stakeholders and service users Customer-focused with a professional and approachable manner Key Competencies Customer-focused approach Strong collaboration and teamwork skills Confident communicator with the ability to influence Ability to manage relationships with suppliers and internal stakeholders Proactive and organised working style Additional Information Ensures confidentiality of all personal and organisational data Complies with health & safety and workplace policies Promotes a positive, inclusive, and professional working culture May be required to undertake additional duties aligned with the role To apply for the Workspace Services Administrator / Receptionist position, please submit your CV for consideration.
02/07/2026
Seasonal
Workspace Services Administrator / Receptionist Rate of pay: 15.71 PAYE or 20.65 Umbrella per hour Job Type: Full-time, temporary (37.5hrs per week) Location: Hatton Garden & Southgate Overview This role supports the Workspace Services team with a wide range of reception and administrative duties. You will be responsible for delivering a professional front-of-house experience while assisting with operational processes such as asset management systems, cost control, and general team administration. Day-to-Day Responsibilities Act as the main point of contact for staff, visitors, clients, and suppliers Manage reception duties, ensuring a professional and welcoming environment Enhance building user experience through effective visitor management Carry out general administrative tasks including copying, filing, mailing, and document preparation Support maintenance operations by raising and closing reactive, planned, and scheduled job requests via CAFM systems Raise purchase orders and process invoices through the helpdesk system, ensuring timely submission to Head Office Maintain supplier records, documentation, and tracking systems Assist in managing training records, certification documentation, and return-to-work records Monitor and replenish stock required for Workspace Services operations Organise meetings, take minutes, and track actions Coordinate meeting room bookings and provide hospitality where required Work collaboratively with colleagues and provide cover when needed Carry out additional administrative or operational tasks as delegated by management Follow health and safety procedures and support a safe working environment Skills & Experience Required Previous experience in a reception, facilities, or office administration role Strong IT skills, including Microsoft Office Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organisational skills with attention to detail Ability to build relationships with stakeholders and service users Customer-focused with a professional and approachable manner Key Competencies Customer-focused approach Strong collaboration and teamwork skills Confident communicator with the ability to influence Ability to manage relationships with suppliers and internal stakeholders Proactive and organised working style Additional Information Ensures confidentiality of all personal and organisational data Complies with health & safety and workplace policies Promotes a positive, inclusive, and professional working culture May be required to undertake additional duties aligned with the role To apply for the Workspace Services Administrator / Receptionist position, please submit your CV for consideration.
CATCH 22
Property Helpdesk Supervisor
CATCH 22 Bracknell, Berkshire
Property Helpdesk Supervisor Location: Bracknell (Hybrid)Salary: Up to £35,000 + BenefitsHours: 9am - 5pm (Mon - Fri) 37.5 hours per week Contract: 9-Month FTC (Temp to Perm Opportunity) Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery. Key Responsibilities: Supervise and support a team of Helpdesk Administrators Allocate and monitor workload via CAFM systems (QFM) Act as first escalation point for complex issues Monitor service levels, reporting and performance Drive service improvements and helpdesk efficiency About You: Experience within helpdesk, facilities or property support Previous team leadership or supervisory experience Strong organisational and customer service skills Confident managing multiple priorities and stakeholders What's on Offer: Competitive salary + benefits package Hybrid working Strong team culture within a growing organisation Opportunity to secure a permanent role
30/06/2026
Contract
Property Helpdesk Supervisor Location: Bracknell (Hybrid)Salary: Up to £35,000 + BenefitsHours: 9am - 5pm (Mon - Fri) 37.5 hours per week Contract: 9-Month FTC (Temp to Perm Opportunity) Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio. This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery. Key Responsibilities: Supervise and support a team of Helpdesk Administrators Allocate and monitor workload via CAFM systems (QFM) Act as first escalation point for complex issues Monitor service levels, reporting and performance Drive service improvements and helpdesk efficiency About You: Experience within helpdesk, facilities or property support Previous team leadership or supervisory experience Strong organisational and customer service skills Confident managing multiple priorities and stakeholders What's on Offer: Competitive salary + benefits package Hybrid working Strong team culture within a growing organisation Opportunity to secure a permanent role
RETAIND Ltd
Works Coordinator / Maintenance Scheduler
RETAIND Ltd Coventry, Warwickshire
Works Coordinator / Maintenance Scheduler Coventry / Midlands From 28,000 to 32,500 per annum, depending on experience Permanent, Full-time Monday to Friday, office-based About the Role: A growing Facilities Management business is looking to recruit an organised and proactive Works Co-ordinator / Maintenance Scheduler to help coordinate planned maintenance, reactive works and small project jobs across a range of client sites. This is a fast-paced office-based coordination role where you will be the key link between clients, engineers, subcontractors and internal teams. You will help ensure jobs are booked in efficiently, engineers have the right information before attending site, and all relevant paperwork is requested, checked and recorded correctly including RAMS and necessary H&S documentation. The role would suit someone with experience in Facilities Management, building maintenance, service coordination, contractor coordination, helpdesk administration, repairs planning, field service scheduling or a similar service-led environment. The Role: As FM Works Coordinator / Maintenance Scheduler, you will be responsible for keeping jobs, diaries, clients and documentation organised. You will be involved in scheduling works, coordinating engineers and subcontractors, updating job records, chasing progress, confirming access arrangements and supporting the compliance/documentation process before works are carried out. This role requires someone who is confident speaking with clients and engineers, able to manage several jobs at once, and comfortable working in a busy service coordination environment. Key Responsibilities: Scheduling planned, reactive and remedial works for mobile engineers and subcontractors. Managing engineer diaries to improve efficiency, reduce wasted travel and support response times. Booking appointments with clients and confirming access arrangements. Raising and updating work orders on internal systems. Requesting, checking and maintaining site paperwork such as RAMS, permits, access documents and compliance records. Collating job information, site details, engineer notes, client instructions and service updates. Liaising with clients, engineers, subcontractors and internal teams to keep jobs moving. Monitoring job progress and following up on incomplete works, outstanding reports or remedial actions. Ensuring engineers and subcontractors have the correct information before attending site. Supporting the coordination of small works and maintenance projects from instruction through to completion. Maintaining accurate records for compliance, engineer certification, contractor documentation and service reports. About You: The successful candidate is likely to have experience in one or more of the following areas: Scheduling engineers, tradespeople, contractors or field-based service teams. Coordinating planned or reactive maintenance works. Working within Facilities Management, building services, maintenance, repairs, field service, construction support or another service-led environment. Managing job updates, client enquiries, engineer notes and service records. Using job management, CAFM, scheduling, CRM or service desk systems. Liaising confidently with clients, engineers, subcontractors and internal teams. Working accurately with documents, records, spreadsheets and internal systems. Managing a busy workload where priorities can change quickly. Experience with RAMS, permits, access documents, health and safety paperwork, compliance records or contractor documentation would be advantageous, although training can be provided for the right person. Suitable Backgrounds: This role may suit candidates with experience as a: Maintenance Scheduler Works Coordinator FM Coordinator Facilities Helpdesk Coordinator Service Coordinator Repairs Coordinator Contractor Coordinator Small Works Coordinator CAFM Administrator Facilities Administrator Service Desk Administrator Planned Maintenance Administrator Compliance Administrator Candidates from Facilities Management providers, building services contractors, maintenance contractors, fire and security, HVAC, lifts, utilities, construction service departments, field service or other service-led environments may be well suited. Benefits Salary from 28,000 to 32,500 per annum, depending on experience. Permanent, full-time position. Monday to Friday working pattern. Office-based role in Coventry. Ongoing training and development. Supportive working environment. Pension scheme and company benefits. Opportunity to develop within a growing Facilities Management business. Apply: If you are an organised maintenance, facilities, service coordination or scheduling professional looking for a permanent role in Coventry, please apply today with your up-to-date CV. Suitable candidates will be contacted with further information regarding the company, role and next steps.
24/06/2026
Full time
Works Coordinator / Maintenance Scheduler Coventry / Midlands From 28,000 to 32,500 per annum, depending on experience Permanent, Full-time Monday to Friday, office-based About the Role: A growing Facilities Management business is looking to recruit an organised and proactive Works Co-ordinator / Maintenance Scheduler to help coordinate planned maintenance, reactive works and small project jobs across a range of client sites. This is a fast-paced office-based coordination role where you will be the key link between clients, engineers, subcontractors and internal teams. You will help ensure jobs are booked in efficiently, engineers have the right information before attending site, and all relevant paperwork is requested, checked and recorded correctly including RAMS and necessary H&S documentation. The role would suit someone with experience in Facilities Management, building maintenance, service coordination, contractor coordination, helpdesk administration, repairs planning, field service scheduling or a similar service-led environment. The Role: As FM Works Coordinator / Maintenance Scheduler, you will be responsible for keeping jobs, diaries, clients and documentation organised. You will be involved in scheduling works, coordinating engineers and subcontractors, updating job records, chasing progress, confirming access arrangements and supporting the compliance/documentation process before works are carried out. This role requires someone who is confident speaking with clients and engineers, able to manage several jobs at once, and comfortable working in a busy service coordination environment. Key Responsibilities: Scheduling planned, reactive and remedial works for mobile engineers and subcontractors. Managing engineer diaries to improve efficiency, reduce wasted travel and support response times. Booking appointments with clients and confirming access arrangements. Raising and updating work orders on internal systems. Requesting, checking and maintaining site paperwork such as RAMS, permits, access documents and compliance records. Collating job information, site details, engineer notes, client instructions and service updates. Liaising with clients, engineers, subcontractors and internal teams to keep jobs moving. Monitoring job progress and following up on incomplete works, outstanding reports or remedial actions. Ensuring engineers and subcontractors have the correct information before attending site. Supporting the coordination of small works and maintenance projects from instruction through to completion. Maintaining accurate records for compliance, engineer certification, contractor documentation and service reports. About You: The successful candidate is likely to have experience in one or more of the following areas: Scheduling engineers, tradespeople, contractors or field-based service teams. Coordinating planned or reactive maintenance works. Working within Facilities Management, building services, maintenance, repairs, field service, construction support or another service-led environment. Managing job updates, client enquiries, engineer notes and service records. Using job management, CAFM, scheduling, CRM or service desk systems. Liaising confidently with clients, engineers, subcontractors and internal teams. Working accurately with documents, records, spreadsheets and internal systems. Managing a busy workload where priorities can change quickly. Experience with RAMS, permits, access documents, health and safety paperwork, compliance records or contractor documentation would be advantageous, although training can be provided for the right person. Suitable Backgrounds: This role may suit candidates with experience as a: Maintenance Scheduler Works Coordinator FM Coordinator Facilities Helpdesk Coordinator Service Coordinator Repairs Coordinator Contractor Coordinator Small Works Coordinator CAFM Administrator Facilities Administrator Service Desk Administrator Planned Maintenance Administrator Compliance Administrator Candidates from Facilities Management providers, building services contractors, maintenance contractors, fire and security, HVAC, lifts, utilities, construction service departments, field service or other service-led environments may be well suited. Benefits Salary from 28,000 to 32,500 per annum, depending on experience. Permanent, full-time position. Monday to Friday working pattern. Office-based role in Coventry. Ongoing training and development. Supportive working environment. Pension scheme and company benefits. Opportunity to develop within a growing Facilities Management business. Apply: If you are an organised maintenance, facilities, service coordination or scheduling professional looking for a permanent role in Coventry, please apply today with your up-to-date CV. Suitable candidates will be contacted with further information regarding the company, role and next steps.

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