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About The role The key purpose of this role is to conduct occupancy inspections of temporary accommodations provided by the Councils for homeless households. In addition, you will be performing checks, this role will manage the innovative inspection TA checker being developed by the Council. Your responsibilities include liaising with landlords to ensure compliance with their obligations, including standards of repairs and maintenance. The position requires an organised individual who can communicate effectively, conduct inspections at multiple sites. We want people who thrive on providing excellent services to homeless households and act as a contact point for accommodation providers working with the Council. Additional duties include addressing any repair issues, assessing accommodation suitability under the 1996 Housing Act (as amended), responding to safeguarding concerns, overseeing legal matters related to occupancy and handling unauthorised occupants. For this role, you will need to have knowledge of temporary Accommodation provision. You will need access to a car and have a driving license for this role. Essential qualifications, skills and experience Strong communication, mediation and interpersonal skills. Experience of carrying out property inspections and knowledge of housing standards. Track record of dealing with landlords and providers. Experience in conducting suitability assessments and providing ongoing housing support to individuals and families. Knowledge of relevant Temporary Accommodation regulations and standards. Ability to work independently and as part of a team.

Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of

Location: Reading Salary: 25,525 - 27,992 per annum Job Type: Full Time Permanent Start Date: ASAP Are you practical, proactive and take pride in keeping buildings and grounds safe, clean and well maintained? Our client is recruiting for an Estates Team Member to join a well-established and highly regarded independent school. This is an excellent opportunity to become part of a friendly and supportive Estates team, helping to maintain an outstanding learning environment for pupils, staff and visitors. No two days are the same in this varied, hands-on role. From carrying out repairs and maintenance to supporting school events and ensuring the site is safe and secure, you'll play an important part in the day-to-day running of the school. The Role As part of the Estates team, your responsibilities will include: Carrying out general repairs and maintenance across the school site Maintaining fixtures, fittings, lighting and external areas Ensuring the school remains safe, secure, clean and well presented Opening and locking the school buildings as required Setting up classrooms, halls and facilities for school events and activities Supporting with swimming pool water testing and monitoring (training provided where required) Completing general porterage duties, including moving furniture and equipment Assisting with grounds maintenance, including leaf clearance, play area upkeep and external cleaning Driving the school's minibuses and other estates vehicles when required Carrying out Portable Appliance Testing (PAT) following online training Supporting the wider Estates team with additional maintenance tasks across the school campus Shift Pattern The role operates on a three-week rotating shift pattern: Early: Monday-Friday, 6:30am-3:00pm Day: Monday-Friday, 8:00am-4:30pm Late: Monday-Friday, 10:30am-7:00pm Occasional evening and weekend work will be required to support school events such as Open Days and other key activities. About You We're looking for someone who enjoys practical work, has a positive attitude and takes pride in delivering a high standard of service. You'll ideally have: Previous maintenance, caretaking, facilities or estates experience (school experience is advantageous but not essential) Good DIY and practical maintenance skills A proactive, reliable and hardworking approach The ability to work independently and as part of a team Good communication skills and a customer-focused attitude The ability to carry out manual work, including lifting and working at height where appropriate Confidence working both indoors and outdoors in all weather conditions Excellent attention to detail, particularly around health and safety A full, clean UK driving licence (essential) Safeguarding training will be provided, and all appointments will be subject to the appropriate pre-employment checks. What's on Offer? Permanent, full-time position Competitive salary of 25,525- 27,992 , depending on experience Generous employer pension contribution of 8.35% after three months' service Supportive and welcoming team environment Varied, hands-on role where no two days are the same Opportunity to work within a beautiful and well-maintained educational setting Ongoing training and development, including PAT testing qualification If you're looking for a rewarding role where your practical skills can make a real difference every day, we'd love to hear from you.

Housing Officer 2-3 months initially potential to be extended Competitive rates Cambridge area - DL and vehicle essential Our client is a charitable, not-for-profit housing association who own and manage over 1,500 homes across Greater Cambridgeshire. Their mission is "To provide good quality homes and services in Greater Cambridge that people value". As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.You will also: Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies.Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management

JOB PURPOSE To assist the Private Sector Housing Initiatives Manager and other staff within the team in managing the temporary accommodation provided by the Council to homeless households. To provide support and assistance to the team to ensure an effective and comprehensive housing management service is provided to the temporary accommodation used by the Authority. To provide an effective and responsive response to service requests from clients. To generally participate in the overall planning and development of the homelessness service. KEY RESULT AREAS Accommodation Support Officer To be responsible for the smooth running of administrative systems relating to the Housing Supply and Regulation Service with a particular emphasis upon the systems surrounding the provision of temporary accommodation to homeless households. To collect and collate management information and statistics and to provide them to managers as directed. To act as a point of contact for maintenance support and direction. To support the team in the procurement and booking of emergency accommodation and to be responsible for the administrative aspects of placing clients into the accommodation. To act as a point of contact for clients in temporary accommodation alongside other colleagues in the team. To assist with the operation, monitoring and review of financial processes, such as Housing Benefit claims, rent payments and invoicing and ensuring that accurate records are maintained. To assist in the day-to-day management of temporary accommodation units provided by the Council for homeless households. To provide a high level of customer service to landlords, applicants and those approaching Newport City Council in relation to temporary accommodation alongside dealing with day-to-day customer enquiries as required and commensurate with the grade. To assist with creating and monitoring rent charges and income received in respect of temporary accommodation. As directed, to carry out all appropriate administrative functions relating to the operation of temporary accommodation, including the raising of payment requisitions, debits, credits and invoices, processing orders, sending and receiving goods/services and operating/updating relevant IT systems. To assist in the preparation of correspondence, reports, data and statistics, performance information. To attend internal and external meetings as required and to take minutes as appropriate and where necessary. To take reasonable care of own and others safety; to co-operate with managers/ supervisors in complying with statutory health & safety duties; to report incidents, accidents, faults etc Qualifications Accommodation Support Officer A minimum of 5 GCSEs at grade C or above, including maths and English. Qualification in a Housing-related subject Knowledge Accommodation Support Officer Knowledge and understanding of data protection requirements and the principles of confidentiality. Understanding of Social Housing Management or Frontline Housing services Experience Accommodation Support Officer Experience of dealing with people using a broad range of communication methods Demonstrate experience of using databases and a variety of Microsoft IT packages Experience of working with the public and liaising with a wide range of internal and external stakeholders.

Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you'll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you'll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We've held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days' annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. If you're passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we'd love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role.

Resident Liaison Officer (RLO) Location: Islington Salary: Up to £36,000 + Package Job Type: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. This is a fantastic opportunity to join a well-established contractor delivering a programme of internal and external planned maintenance works to occupied social housing properties across Islington. The Role As the Resident Liaison Officer, you will be the key point of contact between residents, the client and site teams, ensuring excellent customer service is delivered throughout the lifecycle of the project. Your responsibilities will include: Building and maintaining positive relationships with residents. Carrying out pre-start visits and resident consultations. Carry out pre-condition surveys. Keeping residents informed of planned works, timescales and any programme changes. Managing resident queries and resolving complaints efficiently and professionally. Coordinating access arrangements with tenants and site teams. Conducting resident satisfaction surveys and maintaining accurate records. Supporting the successful delivery of planned maintenance projects while minimising disruption to residents. What We're Looking For Previous experience as a Resident Liaison Officer within the Social Housing or Planned Maintenance sector. Experience working on both internal and external refurbishment programmes. Excellent communication and customer service skills. Strong organisational and administration abilities. A proactive, approachable and professional attitude. Full UK Driving Licence is desirable. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Housing Officer 2-3 months initially potential to be extended Competitive rates Cambridge area - DL and vehicle essential Our client is a charitable, not-for-profit housing association who own and manage over 1,500 homes across Greater Cambridgeshire. Their mission is "To provide good quality homes and services in Greater Cambridge that people value". As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement.You will also: Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Salary: 15.00 ph Working days: Between Monday and Friday Hours: Between 8:30am and 5pm Location: North East Contract Type : Zero hours Reporting to the National Service Manager, your main responsibility will be dealing with standard maintenance, improvement and repairs work. This will include attending customers offices, residential housing and privately owned housing to carry out services to a high standard. This is a zero hours contract. Hours are allocated based on customer demand with no guaranteed minimum. The type of work you will complete is as follows: Repairs / improvements Joinery Painting and decorating Removal work Gardening There may be occasions you attend a job and are required to identity the works needed. You will form a plan of work required, materials and tools required, safest and most effective way of completion. This is then shared with MoreTime who will authorise you to proceed. You will be required to travel to and from customer sites attending work around the North East often lone working. On occasions you may be assigned a colleague. You will work within vacant properties but also work within occupied premises / properties. You may be provided with a company vehicle to use whilst on jobs depending on types of workload. Where a vehicle is not provided, you will be provided payment of mileage incurred. MoreTime will provide all tools and materials required. Key accountabilities: Identify problems and through consultation and agreement with MoreTime and the customer, devise and implement suitable plans to ensure the identified problem is addressed. Support MoreTime in providing quotes/estimates for works. Investigate and complete all existing repair and maintenance requests. Ensure quality of work and value for money is being achieved for our customers. Deal with reactive, planned & remedial works. Ensure customer satisfaction around repairs and maintenance. Customer service skills. Work in accordance with all relevant legislation, policies & procedures and guidelines. Keep abreast of policy and professional development within your area of professional expertise. To promote, adhere to and live our workplace values of being honest, committed and inventive. To be reliable and responsible with a flexible approach to work. To work independently using own initiative As a business we strive to provide outstanding services therefore, attention to detail and having pride in your work is crucial to be successful in this role. We ask for reliability and the motivation to provide our customers with an excellent service. MoreTime (UK) Ltd are a wholly owned trading subsidiary of the charity Waythrough. We are an Equal Opportunities Employer and consider applications from all backgrounds.

Mobile Caretaker 25,950pa ( 10,169.59 prorate) Permanent, Part Time - 14.5 hours - Thursday (7.5hrs) / Friday (7 hours) Bedford, UK - Covering multiple sites Are you passionate about creating safe, welcoming environments for residents? Do you thrive in a role where every day brings new challenges and opportunities to help others? bpha is seeking a dedicated Caretaker to join our team and play a vital part in maintaining the safety, cleanliness, and community spirit of our buildings. What You'll Do: Deliver a high-quality, customer-focused caretaking service to our residents. Respond swiftly to emergencies and act as a first responder, ensuring the ongoing safety of communal buildings. Complete health and safety assessments, keep accurate records, and help bpha meet statutory and legislative requirements. Supervise contractors and maintenance teams on site, assisting with tasks like grass cutting, window cleaning, and repairs. Carry out daily, weekly, and monthly safety checks-including fire alarms, emergency lighting, fire doors, and lifts. Ensure communal areas are clean, safe, and free from hazards, following bpha's "Move It or Lose It" process. Perform basic maintenance tasks such as changing light bulbs, reading meters, and adjusting time switches. Work closely with housing officers and other stakeholders to provide a joint approach to building safety. Manage challenging situations with empathy and professionalism, supporting residents and liaising with emergency services when needed. What We're Looking For: Ability to work independently (lone working) and as part of a team. Excellent communication and customer service skills. Experience in cleaning and general maintenance. Confident using Microsoft Outlook, Teams, Excel, and Asprey data systems. Relevant qualifications (or equivalent experience) such as Legionella P900, Level 2 VRQ Award in Asset and Building Compliance Awareness. COSHH training is desirable. Our Values: At bpha, we live by our values: We take responsibility: We do what we say and hold ourselves accountable. We show empathy: We respect and listen to every colleague and customer. We are better together: We collaborate, value diversity, and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference for more people. Why Join Us? Be part of a supportive, ambitious team committed to excellence. Make a real impact on the safety and wellbeing of our residents. Opportunities for training and professional development. Work in a role where your actions truly matter, every single day. Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Contract Manager - Externals & Fire Protection Works South London 75K - 85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to 85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on (phone number removed).

As a Fire Safety Officer in London within the not-for-profit sector, you'll play a key role in ensuring fire safety compliance across construction projects. Your work will help maintain high safety standards, supporting the organisation in creating a safe environment for all. Client Details Our client is a large residential property organisation with a diverse portfolio of homes across multiple regions. Committed to maintaining the highest standards of resident safety, regulatory compliance and asset protection, they continue to invest in their fire safety and building safety functions. As part of an ongoing programme to strengthen fire safety assurance and governance, they are seeking an experienced Fire Safety Officer to join their specialist fire safety team. This is an excellent opportunity for a fire safety professional to support compliance, undertake inspections, provide technical advice and work with internal teams, contractors and external agencies to ensure residents remain safe and protected. Description Provide fire safety assurance, guidance and technical support across a diverse residential property portfolio. Support compliance with fire safety, building safety and housing-related legislation and regulatory requirements. Undertake fire safety inspections, identify risks and recommend appropriate mitigation measures. Review fire risk assessments (FRAs), ensuring recommendations are suitable, compliant and effectively implemented. Monitor completion of actions arising from fire risk assessments and compliance reviews. Support the maintenance of building safety information and safety case documentation for higher-risk buildings. Provide independent oversight and professional challenge to operational teams on fire safety matters. Promote a consistent and risk-based approach to fire safety management across the organisation. Support assurance activities relating to planned investment, repairs, asset management and building safety projects. Review fire safety proposals and completed works to ensure compliance with legislation and best practice. Assess contractor competency, accreditations and performance on fire safety-related projects. Monitor routine inspection regimes, testing programmes and maintenance activities relating to fire safety systems. Maintain accurate compliance records, inspection reports and audit trails. Support the development and continuous improvement of fire safety policies, procedures and assurance frameworks. Profile Fire Safety Level 3 qualification or equivalent. NEBOSH Fire Safety Certificate or equivalent. Membership of the Institution of Fire Engineers (IFE), or working towards accreditation, is desirable. Experience within fire safety, building safety, compliance, facilities management, property management or construction environments. Strong understanding of fire safety principles and their application within residential buildings. Knowledge of the Fire Safety Act, Building Safety legislation and associated guidance. Full UK driving licence and willingness to travel extensively across a national property portfolio. Job Offer Salary up to 52,000 per annum for candidates with the right qualifications and experience. Annual performance-related bonus scheme (5% discretionary) Opportunity to join a well-established and highly regarded residential property organisation. Key role within a growing fire safety and building safety function. Hybrid working with a combination of site, office and home-based working. Diverse portfolio and varied workload across multiple regions. Excellent pension scheme. Generous annual leave plus public holidays. Additional wellbeing and life event leave benefits. Life assurance provision. Ongoing professional development and training opportunities. Hybrid working - 3 days in, 2 days wfh

Site Manager Social Housing Refurbishment Planned Works Occupied Properties Full-time Permanent Norfolk Up to £58,000 per annum + package Site Manager job in Norfolk managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties, ensuring projects are delivered safely, on programme, to the required quality standards and with minimal disruption to residents. The Role This is an excellent opportunity for an experienced Site Manager to join a leading property services and construction contractor delivering refurbishment works as part of a long-term social housing framework in Norfolk. The role will involve taking responsibility for the day-to-day management of refurbishment projects across occupied residential properties, covering a variety of internal and external works. The successful candidate will manage site teams and subcontractors while maintaining high standards across health & safety, quality, programme and resident satisfaction. You will work closely with Contracts and Project Managers, Resident Liaison Officers, clients and other key stakeholders to ensure works are delivered effectively. Previous experience managing refurbishment works within occupied residential properties is essential. Key Responsibilities Managing the day-to-day delivery of internal and external refurbishment works across occupied social housing properties Coordinating site teams, subcontractors, materials and resources to achieve programme targets Ensuring works are completed safely, on programme and to the required quality and specification Managing subcontractor performance and issuing NCRs where required Carrying out regular site, quality and health & safety inspections Ensuring compliance with company Health & Safety procedures, including site inductions, RAMS, permits and PPE Conducting toolbox talks and promoting a strong health & safety culture across site Managing defects and ensuring works meet agreed client KPIs and quality standards Working closely with Resident Liaison Officers to minimise disruption and maintain effective communication with residents Managing resident and client concerns professionally and ensuring issues are resolved promptly Maintaining strong relationships with clients, consultants and other project stakeholders Monitoring progress against programme and reporting any potential delays Producing regular site progress reports for senior management and the client Attending client, internal and project progress meetings Carrying out work inspections and ensuring compliance with drawings, specifications and building regulations Maintaining accurate site documentation, H&S records and project information Managing site welfare facilities, offices and equipment Supporting and developing Assistant Site Managers, Site Administrators and other junior team members Identifying potential commercial opportunities and communicating these to senior management Supporting the Contracts Manager with pre-start activities and project mobilisation Requirements Proven Site Management experience within refurbishment and/or planned works Previous experience delivering works within occupied residential properties essential Strong social housing, local authority or housing association experience preferred Experience managing both internal and external refurbishment works Strong subcontractor and site team management experience Good understanding of building regulations and Health & Safety legislation Ability to read and interpret drawings, programmes and specifications Strong understanding of programme management and project delivery Good commercial awareness Excellent resident, client and stakeholder management skills Strong planning, organisational and problem-solving abilities Confident managing works in sensitive occupied environments Microsoft Office proficiency, with Microsoft Project experience beneficial SMSTS CSCS First Aid Full UK driving licence Successful candidate will be required to complete a DBS check MCIOB or working towards MCIOB desirable Package & Benefits Salary up to £58,000 per annum Comprehensive company benefits package Permanent, full-time position Long-term social housing refurbishment contract Opportunity to work with a leading property services and construction contractor Training, development and career progression opportunities This Site Manager role in Norfolk offers the opportunity to join an established team delivering a long-term programme of refurbishment works across occupied social housing properties. The position would suit an experienced Site Manager from a social housing, planned maintenance or refurbishment background who is confident managing internal and external works while maintaining excellent relationships with residents and clients. Apply now to be considered for this opportunity.

Property Support Officer Rate of Pay: £14.13 per hour PAYE Working Hours: 8:30am - 5pm, Monday to Friday with 1 hour unpaid break. 37 hours per week. Location: Fleming Road Depot, Corby, NN17 4SW Contract: Temporary basis, 5 months with potential to extend. Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Property Support Officer on a temporary basis. This is an essential administrative role providing day-to-day support to ensure the effective delivery of property and housing services across the council. You will play a key part in supporting the team with administrative tasks, maintaining accurate records, and assisting with the coordination of property-related activities. Key Responsibilities Provide administrative support to the Property and Housing teams Manage and maintain property and tenant records, ensuring data accuracy and compliance Handle incoming enquiries via phone and email, responding or directing queries appropriately Support the scheduling of repairs, inspections, and maintenance works Assist with the processing of invoices, orders, and documentation - training will be provided. Liaise with internal departments, contractors, and external partners Ensure all records are updated in line with council policies and procedures - training will be provided. We're looking for someone who is : Highly organised with strong attention to detail Experienced in an administrative or office support role Confident using IT systems, including Microsoft Office A strong communicator with excellent customer service skills Able to prioritise workload and meet deadlines Comfortable working both independently and as part of a team Experience within housing, property, or local government is desirable but not essential. Apply Now! All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.

Housing Officer Location: Cambridge office, with the opportunity for hybrid working Salary: £37,449.68 per year + car allowance: £1,850 per year Contract: Permanent Full-time Hours: 37 hours per week Are you passionate about helping customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods? This is a fantastic opportunity for an experienced and customer-focused Housing Officer to play a key role in delivering good quality housing management services while positively impacting the lives of our customers. You will join our customer-facing Housing Team, working directly with customers and partners to deliver practical support, resolve issues early and make a positive difference across our communities. About us Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is To provide good quality homes and services in Greater Cambridge that people value . Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service. About the role As a Housing Officer, you will be responsible for managing a patch of properties and delivering a professional, responsive and resident-focused housing management service. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will work closely with customers, colleagues and external partners to sustain tenancies, build positive landlord and customer relationships, and resolve a varied caseload in a fair, practical and customer-focused way. Through this work, you will help maintain thriving communities, address issues early and support excellent service delivery. What you ll be doing Manage tenancy and neighbourhood issues, supporting customers to understand and meet their tenancy responsibilities. Proactively manage rent and service charge accounts, supporting customers who may be on low incomes or experiencing financial hardship, including signposting to income maximisation, benefits and debt advice. Respond sensitively and effectively to anti-social behaviour, hate crime, domestic abuse and safeguarding concerns, managing cases appropriately, making referrals and taking proportionate action where needed. Monitor and improve estate and neighbourhood standards, including communal areas, grounds maintenance and safety compliance. Work with local authorities, police, community organisations, support agencies and other stakeholders to address local issues, safeguard customers and support customer wellbeing. Support allocations, empty homes and the delivery of new homes, helping customers move into their homes, settle successfully and sustain their tenancies. Support access to homes for compliance with mandatory safety checks including taking legal action where necessary. Manage customer feedback in line with policy, focusing on first contact resolution, learning from feedback and improving services. Maintain accurate records, meet performance targets and contribute to wider service improvement projects. About you We are looking for someone with social housing, housing management or relevant community-based experience who can build trust, manage a varied workload and respond calmly and effectively to a wide range of tenancy, customer wellbeing and neighbourhood issues. To succeed in this role, you ll need: Experience of delivering high-quality, customer-facing housing management, estate management or income management services Strong interpersonal skills, with excellent communication, active listening and the ability to adapt your approach to different customers and situations Awareness of tenancy sustainment, safeguarding, domestic abuse, anti-social behaviour, financial hardship and the support needs of customers with a range of vulnerabilities A practical, evidence-based approach to problem solving, risk management and decision-making The ability to work collaboratively with colleagues, customers and external partners to achieve positive outcomes Good digital skills, including Microsoft Office and the ability to use housing systems and mobile devices effectively Hold CIH Level 3 or a willingness to work towards CIH Level 3 Housing qualification. GCSEs in English and Maths, or equivalent A full current driving licence and access to your own vehicle. Why join us? We ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. What we offer you 28 days annual leave, excluding bank holidays Option to buy or sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contribution pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus more when you join! How to apply To apply, please submit your CV and a supporting statement (maximum of 1 page) explaining how your skills, knowledge and experience meet the requirements of the role and align with our values, the job description and person specification. We are committed to ensuring an inclusive and accessible recruitment process. Please let us know if you would like to discuss any adjustments that may support you during the application or selection process. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you re passionate about helping customers succeed in their homes and want to make a positive difference in local communities, we d love to hear from you. Please read the attached Job Description and Person Specification before applying. Please note that Enhanced DBS clearance is required for this role. We encourage early applications and may close the vacancy once we have received sufficient applications from candidates who meet the essential criteria. If you want to know anything more about the role, please contact Allison Blunt. Inclusion and Diversity We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process. Data Protection & Privacy We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.

Highways Inspector Salary: £40-45k Canning Town - and surrounding areas Hours: 7am - 3:30pm Must have a drivers license Join Our Team as a Highways Inspector! Are you passionate about ensuring the safety of our highways? Do you thrive in a dynamic environment where your expertise can make a real difference? We are looking for a dedicated Highways Inspector to join our team at a leading organisation committed to maintaining and improving our road networks! About Us We are a forward-thinking organisation focused on building safe and efficient infrastructure while fostering a collaborative and inclusive workplace. Job Purpose As a Highways Inspector, you will play a crucial role in ensuring that our roads adhere to the Highways Act 1980, keeping our highway network safe and accessible for all users. Key Tasks and Responsibilities In this exciting role, you will : Conduct routine and ad-hoc inspections in your designated geographical area. Identify defects that pose risks to highway users and devise effective solutions. utilise mobile devices to record inspections and manage works through our asset management system. Oversee inspections of both internal and third-party works, ensuring compliance with safety specifications. Support the Deputy Roads Manager in submitting permits and reviewing traffic management plans. Supervise works during both day and night shifts, ensuring adherence to health and safety protocols. Engage with the public to address complaints, conduct investigations, and represent the authority in court if necessary. Assist with emergency management and provide vital support during the winter season. Take responsibility for a vehicle, ensuring professional and courteous use at all times. Key Working Relationships Collaborate with Roads team members, internal workforce, and subcontractors. Work closely with Operations Administrators, Project Management Officers, and the HR & Commercial teams. Person Specification Essential Qualifications : City & Guilds LANTRA Safety Highways Inspector GCSE grade C or equivalent in English and Mathematics Experience : Minimum of 1 year in highway maintenance Experience in conducting safety inspections is advantageous. Knowledge and Skills : Strong understanding of highway safety inspections and relevant legislation. Excellent organisational skills, with the ability to prioritise and adapt to changing demands. Effective communication skills, both written and verbal. What We Offer : A supportive and inclusive work environment where your contributions are valued. Opportunities for professional development and career advancement. A chance to be part of a team dedicated to improving public safety and infrastructure. Ready to Make a Difference? If you are enthusiastic about road safety and possess the necessary qualifications and experience, we would love to hear from you! Apply now and take the next step in your career as a Highways Inspector. Together, let's create safer roads for everyone! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Housing Officer Location: East London Salary: Competitive £26k to £28k (dependent on experience) Hours: Monday to Friday, 9:00am to 5:50pm Contract Type: Full-Time About the Role We are seeking a dedicated and compassionate Housing Officer to join our growing team in East London. Working in partnership with local authorities, we provide housing management services for vulnerable individuals and families. This is a rewarding opportunity for someone who is passionate about supporting people, resolving housing-related issues, and making a positive difference within the community. You will work closely with tenants, local authorities, contractors, and support services, reporting directly to the Housing Manager. The role is site-based and requires travel between two locations. Benefits Flexible working arrangements where operationally possible. Comprehensive training provided both on-site and at Head Office prior to starting. Excellent career progression opportunities with a strong track record of promoting staff into Team Leader and Management positions. Staff social events and organised team-building days. Supportive and collaborative working environment. Opportunity to develop specialist housing and safeguarding knowledge. Responsibilities Act as the first point of contact for tenant enquiries and housing-related issues. Manage tenant complaints effectively, professionally, and sensitively. Investigate and address anti-social behaviour cases, liaising with relevant agencies where required. Provide support and guidance to vulnerable individuals and families. Work across two housing sites to ensure effective day-to-day housing management. Liaise with local authorities regarding emergency placements, relocations, and safeguarding concerns. Coordinate with contractors to ensure maintenance and repair works are completed promptly. Maintain accurate tenant records and case notes. Support the Housing Manager in ensuring properties are managed in accordance with company policies and procedures. Respond proactively and appropriately to emergencies and urgent housing matters. Person Specification Essential Criteria Experience working with vulnerable individuals, families, or communities. Strong understanding of safeguarding responsibilities and procedures. Excellent communication and interpersonal skills. Ability to manage challenging situations professionally and calmly. Capable of working independently and using initiative to resolve issues. Full UK driving licence and access to a vehicle. Strong organisational and problem-solving skills. Empathetic, resilient, and committed to supporting vulnerable people. Desirable Criteria Previous experience within housing management, supported housing, homelessness services, social housing, or a related sector. Knowledge of housing legislation and tenancy management. Experience working with local authorities and external support agencies. Understanding of anti-social behaviour case management. Relevant qualification in Housing, Social Care, Support Work, or a related field. Additional Information A full Enhanced DBS check will be required before employment can commence. How to Apply If you have the experience, compassion, and commitment to support vulnerable individuals and help create safe, stable housing environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and suitability for the role.

Handyman & Electrical Maintenance Operative Position: Handyman & Electrical Maintenance Operative Client Sector: Property Management / Housing Association Location: Feltham Remuneration: 17.00 - 20.00 per hour (dependent on experience) Contract Type: Temporary / Ongoing Contract Commencement: Immediate Start Mobility: Full driving licence not required, but highly favourable Position Overview On behalf of our client, a leading property services provider, we are seeking a skilled and professional Handyman & Electrical Maintenance Operative for an immediate start in Feltham. This role focuses on executing high-quality general handyman repairs and planned property maintenance across local sites, alongside performing minor, non-statutory electrical works. The ideal candidate will combine technical competency with a strong commitment to health, safety, and professional candidate-client relations. Key Responsibilities Electrical Maintenance & Compliance (Minor Works) Installations: Replace light fittings, lamps, bulbs, LED systems, and ceiling pendants. Component Repairs: Renew damaged switches, socket outlets, fused spurs, and electrical faceplates. Safety & Testing: Safely isolate circuits prior to works, and utilise voltage/socket testers for basic fault diagnosis. Pre-Tenancy Checks: Conduct routine electrical safety inspections ahead of new resident move-ins. Life Safety Systems: Install, test, and replace smoke and carbon monoxide alarms. Escalation: Identify complex issues and report faults requiring a fully qualified Electrician. Building & Property Maintenance General Upkeep: Carry out essential general handyman repairs and planned property maintenance across multiple locations. Fabric Repairs: Repair damaged plasterboard and surfaces using fillers ahead of redecoration. Painting & Decorating: Apply high-quality finishes to walls, ceilings, woodwork, and communal spaces. Carpentry Maintenance: Install and repair doors, locks, handles, shelving, architraves, and skirting boards. Plumbing Operations: Resolve minor plumbing issues, including unblocking sinks, replacing taps, fitting shower heads, and renewing silicone seals. Ventilation: Replace kitchen and bathroom extractor fans as authorised. Operational Efficiency & Safety Inspections: Conduct proactive building surveys to identify and log maintenance defects. Compliance: Adhere strictly to risk assessments, safe systems of work, and health and safety legislation. Stakeholder Relations: Liaise professionally with housing officers, external contractors, and residents. Asset Care: Safely operate power tools and maintain all equipment and vehicles in pristine condition. Candidate Requirements Proven experience in a multi-trade maintenance, caretaking, or housing sector role. Demonstrated capability to safely isolate electrical circuits and perform minor accessory swaps. Strong communication and customer service skills within occupied residential environments. While a full driving licence is not mandatory, the ability to commute between local sites efficiently is highly advantageous.

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer Up to £34,000 per annum Company vehicle + fuel card (business use) or car allowence Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.