Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region. Salary: £30,912 per annum Permanent, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, our client finds new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do Be a visible, supportive presence in their schemes, building strong relationships with residents. Work closely with lettings teams to ensure smooth move-ins and positive first impressions. Encourage community engagement and help residents live independently for as long as possible. Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions. Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care & collaborate with internal teams and external partners to deliver joined-up support. Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context. CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience. Strong understanding of anti-social behaviour management and rental income collection processes & proven ability to manage multiple tasks and meet performance targets independently and as part of a team. Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. Knowledge of safeguarding practices within a housing context. Regular business travel will be necessary to other sites and off-site meetings as required. Successful candidates will undergo a DBS check and social media checks as part of their onboarding process. Interviews Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and they'll get to know you - your experience, goals, and what you bring. Planned date: 3rd September via Teams Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a behavioural assessment questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of their customers on the day. Planned date: 10th September at their Bradford office. Our client aims to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A Place to Build a Future Our client has big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. You may have experience in the following: Independent Living Officer, Housing Officer, Sheltered Housing Officer, Supported Housing Officer, Tenancy Support Officer, Housing Support Worker, Neighbourhood Housing Officer, Housing Management Officer, Older Persons Housing Officer, Community Housing Officer, etc.
22/08/2026
Full time
Specialist Housing Partner (Independent Living Housing Officer) A place to create moments that matter Location: 100% onsite, you'll work across 2 schemes in the Yorkshire region. Salary: £30,912 per annum Permanent, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, our client finds new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The Role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of their Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do Be a visible, supportive presence in their schemes, building strong relationships with residents. Work closely with lettings teams to ensure smooth move-ins and positive first impressions. Encourage community engagement and help residents live independently for as long as possible. Recognise safeguarding concerns, identify customers who may need additional support, and work collaboratively with partner agencies to signpost and access appropriate services and interventions. Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care & collaborate with internal teams and external partners to deliver joined-up support. Escalate and take cases to court as a last resort, ensuring all other options have been explored first. Why This Role Matters You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. Salary The Specialist Housing Partner (Independent Living Housing Officer) salary is £30,912 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About You Experience delivering housing management services within a specialist or generic housing context. CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience. Strong understanding of anti-social behaviour management and rental income collection processes & proven ability to manage multiple tasks and meet performance targets independently and as part of a team. Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. Knowledge of safeguarding practices within a housing context. Regular business travel will be necessary to other sites and off-site meetings as required. Successful candidates will undergo a DBS check and social media checks as part of their onboarding process. Interviews Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and they'll get to know you - your experience, goals, and what you bring. Planned date: 3rd September via Teams Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a behavioural assessment questionnaire in advance. You'll also have the opportunity to walk around the scheme and meet some of their customers on the day. Planned date: 10th September at their Bradford office. Our client aims to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step. A Place to Build a Future Our client has big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. You may have experience in the following: Independent Living Officer, Housing Officer, Sheltered Housing Officer, Supported Housing Officer, Tenancy Support Officer, Housing Support Worker, Neighbourhood Housing Officer, Housing Management Officer, Older Persons Housing Officer, Community Housing Officer, etc.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary We're looking for a compassionate and customer-focused Independent Living Housing Officer to join our team. This rewarding role focuses on supporting older and vulnerable residents to live independently within our specialist housing schemes and general needs accommodation. Working closely with residents, colleagues and partner agencies, you'll help create safe, welcoming and well-managed communities while delivering a high-quality housing management service that promotes wellbeing, independence and customer satisfaction. Salary: 17,156.5 Hours of work: 17.5 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
21/08/2026
Full time
Role Summary We're looking for a compassionate and customer-focused Independent Living Housing Officer to join our team. This rewarding role focuses on supporting older and vulnerable residents to live independently within our specialist housing schemes and general needs accommodation. Working closely with residents, colleagues and partner agencies, you'll help create safe, welcoming and well-managed communities while delivering a high-quality housing management service that promotes wellbeing, independence and customer satisfaction. Salary: 17,156.5 Hours of work: 17.5 per week Contract: 6 month secondment Probation Period: 6 Months Notice Period: 1 Month For more information or to apply, click 'Apply now'.
Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in North Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
21/08/2026
Contract
Eden Brown are seeking a highly efficient Independent Living Officer on a 2 month contract situated in North Manchester This will involve covering a Sheltered Scheme in North Manchester The role as Sheltered Manager will involve: - Providing a frontline service to residents within a Scheme - Managing Compliance processes - Supporting residents with Income issues - Completing Heath and Safety checks - Morning Calls - Support Plans - Risk Assessments - Managing voids Due to the nature of this role you must have Social Housing/or Social Care experience To start this role you must have an Enhanced DBS Check Only apply if you match the above criteria Eden Brown is acting as an Employment Business in relation to this vacancy.
Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence. Key Responsibilities Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support. Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living. Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities. Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs. Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required. Key Requirements Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion. Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation. Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns. Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload. A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies. If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.
19/08/2026
Full time
Tenancy Sustainment Officer A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team. This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities. The Role As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence. Key Responsibilities Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support. Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living. Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities. Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs. Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required. Key Requirements Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion. Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation. Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns. Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload. A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies. If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.
A fantastic opportunity has emerged for a Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering for some absences in their team. The post holder will be working hybridly from our client's North London office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Voids monitoring and control Please note, a car driver/owner is essential for this role due to the size and geographical area of your patch. Expertise in tenancy management would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late August 2026.
17/08/2026
Seasonal
A fantastic opportunity has emerged for a Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, covering for some absences in their team. The post holder will be working hybridly from our client's North London office and expected to own a patch of approximately (Apply online only) units which will include shared ownership and mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. Covering a geographical patch locally in North London (e.g Enfield, Barnet, Waltham Forest & Haringey), this is a full time post (37.5 hours per week, Monday to Friday) and the successful candidate will be expected to have knowledge of/experience in: Delivering a customer-focused neighbourhood management service across a defined area. Conducting inspections to maintain property standards and safety. Managing tenancy breaches, including Anti-Social Behaviour (ASB), in line with policies. Performing tenancy audits to ensure all tenant details are current and accurate. Collaborating with external agencies to provide the best support for our tenants. Assisting with rent collection and arrears management in partnership with our Income Team. Engaging with tenants to enhance their living experience and address their needs. Voids monitoring and control Please note, a car driver/owner is essential for this role due to the size and geographical area of your patch. Expertise in tenancy management would be highly desirable. Only applicants who feel they meet the above criteria, and can start on short notice (1 week's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in mid/late August 2026.
Job Title: Disabled Facilities Grant Officer - Interim Location: Central East London Rate: 27.90 per hour (PAYE) / 36.78 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking an experienced Disabled Facilities Grant Officer to administer Disabled Facilities Grants (DFGs) and ensure that disabled residents can remain living independently in their homes. You will assess housing conditions, process grant applications, and monitor adaptation works to ensure they meet satisfactory standards. This role involves interpreting recommendations from Occupational Therapists, drawing up schedules of works, and managing financial means-test assessments. Key Responsibilities: Administer DFGs, including interpreting Occupational Therapist recommendations and drawing up schedules of works based on property inspections. Carry out financial means-test assessments and ensure compliance with the Housing Grants, Construction, and Regeneration Act. Survey residential properties and prepare specifications, drawings, and schedules of work. Manage adaptation or improvement projects, ensuring they meet building regulations and health and safety standards. Liaise with clients, contractors, architects, and internal teams to resolve issues on-site. Process applications for property licences, including inspections and assessments of management standards. Take enforcement action for non-compliance with housing conditions and licensing requirements. Scrutinise schedules of works, tenders, and estimates to ensure value for money. Requirements: Experience in administering DFGs and interpreting Occupational Therapist recommendations. Knowledge of building construction, building regulations, and health and safety. Experience in surveying residential properties and preparing specifications and schedules of work. Understanding of government benefits and experience dealing with vulnerable adults and children. Ability to manage multiple projects, meet deadlines, and work with minimal supervision. Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Recognised HHSRS Assessor training course. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
04/08/2026
Contract
Job Title: Disabled Facilities Grant Officer - Interim Location: Central East London Rate: 27.90 per hour (PAYE) / 36.78 per hour (Umbrella) Contract Type: Interim About the Role: We are seeking an experienced Disabled Facilities Grant Officer to administer Disabled Facilities Grants (DFGs) and ensure that disabled residents can remain living independently in their homes. You will assess housing conditions, process grant applications, and monitor adaptation works to ensure they meet satisfactory standards. This role involves interpreting recommendations from Occupational Therapists, drawing up schedules of works, and managing financial means-test assessments. Key Responsibilities: Administer DFGs, including interpreting Occupational Therapist recommendations and drawing up schedules of works based on property inspections. Carry out financial means-test assessments and ensure compliance with the Housing Grants, Construction, and Regeneration Act. Survey residential properties and prepare specifications, drawings, and schedules of work. Manage adaptation or improvement projects, ensuring they meet building regulations and health and safety standards. Liaise with clients, contractors, architects, and internal teams to resolve issues on-site. Process applications for property licences, including inspections and assessments of management standards. Take enforcement action for non-compliance with housing conditions and licensing requirements. Scrutinise schedules of works, tenders, and estimates to ensure value for money. Requirements: Experience in administering DFGs and interpreting Occupational Therapist recommendations. Knowledge of building construction, building regulations, and health and safety. Experience in surveying residential properties and preparing specifications and schedules of work. Understanding of government benefits and experience dealing with vulnerable adults and children. Ability to manage multiple projects, meet deadlines, and work with minimal supervision. Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Recognised HHSRS Assessor training course. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
29/07/2026
Full time
Location: Bramlings House, Newbury, RG14 2FP Hours: Full-time, 35 hours per week, Monday to Friday Working Pattern: Site-based, 5 days per week Join A2Dominion as a Support Officer and play a key role in delivering person-centred support to individuals in supported housing, helping people with a range of needs to maintain stable tenancies, build independence and make a genuine difference to their day-to-day lives. An enhanced DBS is required for this role. Key Responsibilities Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact, taking follow up action and coordinating wraparound support if required from other agencies (e.g. Adult Social Care, Criminal Justice, Health services) and internal departments Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner Actively contribute to the collection of data to be used in statutory returns Handle complaints and representations in accordance with A2Dominion s policy and undertake any necessary investigations Work outside of standard office hours, as required, to deliver services, following lone working procedures More About You Educated to GCSE level or equivalent in Maths and English (Grades A - C) A working knowledge and understanding of how to support people in achieving and maintaining independence Housing or Support related qualification is desirable but not essential Experience of providing support to diverse client groups, including individuals with mental health needs and/or substance misuse Knowledge of housing or welfare benefits systems and awareness of safeguarding principles would be desirable Strong organisational and IT skills, including ability to manage workload, meet targets, and use management information systems Ability to network and build strong relationships with partner agencies, community and key stakeholders Ability to communicate effectively at different levels and deal confidently with distressed, aggressive or challenging behaviour Driving Licence and access to own transport Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team. We know some people may hesitate to apply unless they meet every requirement. If that s you, we d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs.
