Service Supervisor

Who are McHale Komatsu and why you should work with us

At McHale Komatsu we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage.

We value our local community with wanting to improve lives and minimising environmental impact being at the top of our lists.

We are continuously building a culture where enthusiastic and motivated people (just like you!) can construct a life-long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team.

Come and join us to make good products even better we d love to hear from you!

About the role

Background and details:

We are looking for an experienced Service Supervisor / Controller to lead and coordinate our Field Service operation at our Hamilton Depot.

This is a fast-paced role where you will manage engineer workloads, support customers, drive service performance and help maintain the high standards expected within the construction equipment industry.

The successful candidate will be confident managing engineer schedules, prioritising workloads, handling customer issues and supporting the depot in achieving service and response targets.

Duties and responsibilities:

• Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needed to meet set targets.
• Manage all customer queries and resolve issues in coordination with the relevant departments.
• Effective use of Telematics system to monitor team movements and monitor our machines to ensure high level of service experience to customers.
• Support & develop engineers to ensure high technical standards, productivity and customer service levels are maintained.
• Provide guidance to the team to keep them motivated and help them achieve individual and team-based performance goals.
• Drive health and safety standards both in the branch and in the field.

Experience and Qualifications:

• Previous experience within construction plant, heavy equipment, HGV, agriculture, powered access or similar engineering environment is essential
• GSCE s or equivalent
• Apprenticeship/NVQ or equivalent in Construction Plant Maintenance and repair
• Excellent customer relations
• Ability to work under pressure
• Strong communication skills
• Focused on continuous improvement and problem solving
• Relationship building both internally and with customers
• IT literate
• Team Player
• Drive to achieve
• Takes on responsibility and builds confidence in others
• Worked in similar environment previously desirable
• Knowledge of Komatsu products - desirable
• Previous supervisory experience - desirable

What we can offer you

• Excellent Salary DOE
• Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
• Employee Assistance Programme
• Pension Scheme
• Death in service benefit