13 jobs found

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Temporary Accommodation Officer to play a pivotal role in our Homelessness Service in London. Sounds great, what will I be doing? Manage a frontline caseload of individuals and families who are homeless, at risk of homelessness, or living in temporary accommodation, delivering tailored assessments, action plans, and practical interventions to secure and sustain stable housing. Work collaboratively with landlords, housing providers, statutory and community agencies to coordinate support, prevent tenancy breakdown, promote independence, and achieve positive outcomes while maintaining accurate case records and meeting contractual performance targets. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Strong knowledge of housing and homelessness issues, with experience supporting people facing complex challenges in a fast-paced, target-driven environment. Excellent case management, communication, negotiation, and relationship-building skills are essential, alongside the ability to manage competing priorities, coordinate multi-agency support, maintain accurate records, identify safeguarding concerns, and deliver solution-focused, person-centred support that promotes long-term housing stability and independence. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Management issues must be lodged on the software system Street which is a task diary system. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Property Manager - Manchester City Centre Salary: £25,000 £28,000 (DOE) + office commission scheme Hours: Monday Friday, 9am 5pm. Approx. one Saturday per month (11am 4pm) with a weekday off in lieu. Benefits: 25 days holiday plus bank holidays, opportunity to apply for ARLA qualifications with funded membership (subject to success), regular team incentives. We re looking for a switched-on, highly organised Property Manager to join a busy, fast-paced city centre estate agency team. You ll be managing a portfolio of rental properties on behalf of private landlords and acting as the go-to between tenants, landlords, and contractors. If you thrive on variety, enjoy problem-solving, and can keep calm when the unexpected pops up (because let s be honest property always has surprises), this will be right up your street. What You ll Be Doing Being the key liaison point between tenants and landlords Handling maintenance issues, inspections, repairs, and enforcing tenancy rules Preparing and issuing legal documents such as tenancy agreements and notices Keeping property files up to date and ensuring compliance across the board Reviewing rent levels and negotiating increases or reductions in line with market trends Checking adverts and marketing materials are accurate for remarketing Reviewing inventories and checkout reports, negotiating deductions, and processing deposits Managing tenancy change requests in line with industry guidelines What You ll Need At least 12 months experience in Property Management Strong organisational and time-management skills (spinning plates is basically the job) Solid negotiation abilities and confident communication Proficiency with Microsoft Office especially Excel A proactive, problem-solving mindset A calm, empathetic approach when dealing with tricky situations The ability to work independently as well as part of a team Flexibility, positivity, and willingness to muck in when needed Why This Role? You ll be joining a collaborative, city-centre team with a strong set of values: teamwork, honesty, client care, and genuine love for the local area. If you want a role where you re trusted to get on with things, supported to develop, and surrounded by people who care about what they do, this is it. Disclaimer We Are PROPA Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.

Assistant Building Manager Bromley-by-bow Monday-Friday, 9:00-5:30 35k The purpose of the role is to assist and support in all areas of the operational business, providing excellent support and administration service to the Building Manager, as well as liaising with external customers and contractors, stakeholders, and other internal teams. To complete a range of ad-hoc support and administrative tasks as well as offering suggestions to continually improve the business and the service we offer. Job requirements Essential Knowledge of real estate and a commitment to learn more. Excellent organisational skills. Excellent written and oral communication skills and telephone manner. Excellent IT skills - Microsoft Excel, PowerPoint, Outlook & Word. Experience of managing conflicting priorities in a busy office environment. Take responsibility for your own learning and development. Good time management. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. Actively embrace and work within the Company Values. Take responsibility for your own learning and development Able to show an understanding of and commitment to good customer care and property services. Self-motivated, with high energy and enthusiasm Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity. Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly. Desirable Proven administrative experience of working in the private rented sector. Knowledge and experience of using Qube. Key Tasks Support the Building Manager and leasing administration team. Support the Lease & contract coordinator with deal sheets during busier periods and launches of new assets. Support the Lease & contract coordinator with onboarding of all new deals and renewals on referencing system and relevant databases. Support the Lease & contract coordinator with ensuring all customers pay holding fee, subject to exemptions pre-approved by Management during busier periods and launches of new assets. Assist and ensure, all referencing is completed in a timely manner. Assist and ensure, all pre move in checklists and check out lists have been adhered to. Ensuring customers who have opted for Reposit are eligible subject to results from referencing process and/or upfront payments. If no longer eligible, informing the Building Manager to communicate this to the prospective customer. Take calls and email enquiries from prospective tenants and book in viewings. Undertake in-person viewings. Dealing with ad-hoc renters enquiries via phone, email, or portal reporting. Instructing reactive maintenance works reported by renters on FixFlo system and keep tenants updated on progress of works. Liaising with contractors on day-to-day maintenance issues to ensure works are undertaken in a timely manner and to standard required. Assist Building Manager in chasing renewals for existing tenants. Use inventory hive system to undertake check-in and check-out inspections and liaise with. Building Manager on dilapidation works identified. Assist Building Manager with instructing and managing end of tenancy works. Undertake tenant move ins as and when required. Liaise with contractors on any PPM works instructed by Building Manager. General cover for Residents hosts as and when required. General Responsibilities Act at all times in line with the Company Values, integrating these into all work practices. Participate in team, departmental and corporate project and planning processes as required. To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. To act as an ambassador for them in your conduct during working hours and in all contact with customers and third parties connected with the business. Support the Marketing Team to implement engaging community building events for residents To undertake any other duties as are reasonably requested from time to time. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Salary: £39,822.59 per annum Hours: 35 hours per week Location: Black Country & Birmingham Make a real difference where it matters most We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract. We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why BCHG? Working at BCHG is different from working in a large, highly complex national provider. Here s why many people choose us and stay: We own and manage around 2,200 homes, primarily across the Black Country and Birmingham, meaning our homes are geographically close, well known and easier to manage effectively. Be more than just a number your voice is heard, and your work makes a visible difference Closer working relationships work directly with colleagues and leaders who know you and value your input. We are rooted in the Black Country for the Black Country, by the Black Country and proud of our social purpose You ll be joining us at an important time, as we deliver our BCHG 2030 strategy, with a strong focus on quality homes, sustainability, data-led decision making and long-term financial resilience. Our rewards We offer a strong and thoughtful total reward package, including: Competitive pay, externally benchmarked Flexible pension scheme with up to 7% employer contribution 28 days annual leave, plus an extra day at Christmas Option to buy or sell up to one week s leave each year Enhanced sick pay, maternity and paternity pay Health cash plan and 24/7 Employee Assistance Programme Funded professional qualifications, membership fees and leadership development Wellbeing days, volunteering time and a wide range of colleague recognition schemes About us: At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! How to Apply and Next Steps: To apply for this role. please complete the application form and upload your CV. Closing Date: 17th July 2026 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist. We kindly request that no direct approaches are made from agencies for this role and only applications made via our applicant tracking system (ATS) will be accepted.

4Recruitment Services are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the full tenancy lifecycle, including changes in circumstances, succession, and tenancy closures. Engage with residents and community groups to maintain safe and well-managed estates. Work collaboratively with partners such as the Police, Community Safety teams, and support agencies to address issues affecting tenants. Identify vulnerable residents and make appropriate referrals to safeguarding and support services. Ensure all actions comply with housing legislation, council policy, and regulatory requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience in local authority housing is ideal, but experience in housing associations or other housing management roles will also be considered. Strong understanding of tenancy management, income collection, and housing legislation. Excellent communication, problem-solving, and relationship-building skills. Ability to balance enforcement with support to sustain tenancies and improve communities Must be able to drive & have car business insurance Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)

An exciting opportunity has arisen for an experienced Property Manager to join a well-established and highly regarded residential lettings business in Banbury. This varied and rewarding role offers the chance to take ownership of a portfolio of residential properties while delivering exceptional service to landlords and tenants throughout the tenancy lifecycle. Working within a supportive and collaborative team environment, you will play a key role in maintaining high standards of property management, ensuring compliance, coordinating maintenance activities, and building strong client relationships. This position would suit a proactive, organised, and customer-focused professional seeking a long-term career opportunity within the property sector. Duties & Responsibilities Manage a portfolio of residential properties across Banbury and the surrounding areas. Support tenants throughout the tenancy process, from application and move-in through to check-out and deposit return. Coordinate property maintenance works, liaising with contractors and monitoring quality standards. Conduct routine and ad-hoc property inspections, producing reports and arranging any necessary follow-up actions. Manage check-ins, check-outs, tenancy renewals, and deposit returns in accordance with current legislation. Maintain accurate property records and ensure compliance with all relevant legal and safety requirements. Develop and maintain strong professional relationships with landlords and tenants, resolving issues effectively. Collaborate with colleagues to enhance operational processes and participate in the out-of-hours emergency phone rota. Education & Skills Required Previous experience within Property Management or Residential Lettings. Strong understanding of tenancy legislation and property compliance requirements. Excellent communication and customer service skills, with the ability to manage challenging situations professionally. Highly organised with strong attention to detail and the ability to manage multiple priorities. ARLA/Propertymark qualification desirable, or willingness to work towards professional accreditation. Full UK driving licence and access to a vehicle. If you have the skills, experience, and passion to succeed in residential property management, we encourage you to apply today. Join a supportive and growing team where your contribution will be valued and where you can make a genuine impact on both clients and colleagues.

Property Management Team Leader Basic Salary negotiable up to £40,000 Further earning opportunities and generous staff benefits Lead. Develop. Improve. We're looking for an experienced Property Management professional to join us as a Property Management Team Leader, leading a team of 4 Property Managers responsible for around 700 fully managed properties within one of the UK's fastest-growing and most recognised property businesses. This is an excellent opportunity for a Property Management Team Leader who enjoys developing people, improving performance and delivering outstanding customer service. Why Join Us? Career Progression Clear opportunities to progress within Property Management leadership and into wider areas of the business, including Lettings, Estate Agency and Operations. Outstanding Support Our Property Managers are backed by specialist teams, including: Dedicated pre-tenancy support Credit control team Local branch support Streamlined processes and systems Ongoing Development Leadership coaching and training Regular development opportunities Recognition and incentive programmes The Role As Property Management Team Leader, you'll oversee the day-to-day operation of the department, ensuring high standards of customer service, compliance and team performance. Key Responsibilities Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Monitor KPIs, workloads and service standards Oversee maintenance, compliance, inspections and tenancy end processes Handle escalated complaints and complex cases Drive process improvements and operational efficiency Support recruitment, onboarding and team development Report performance and provide updates to senior leadership About You You'll have: Experience in Residential Property Management Previous leadership, management or mentoring experience Strong knowledge of compliance and property management processes Excellent communication and stakeholder management skills A proactive approach to problem solving and team development Good commercial awareness and KPI management experience What Success Looks Like A motivated, high-performing team Excellent customer service outcomes Improved efficiency and service standards Development of future leaders within the department If you're ready to take the next step in your Property Management career as a Property Management Team Leader and lead a successful team within a growing business, we'd love to hear from you. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.

Senior Property Manager Basic Salary negotiable up to £40,000 Further earning opportunities and generous staff benefits Lead. Develop. Improve. We're looking for an experienced Property Management professional to join us as a Senior Property Manager , leading a team of 4 Property Managers responsible for around 700 fully managed properties within one of the UK's fastest-growing and most recognised property businesses. This is an excellent opportunity for a Senior Property Manager who enjoys developing people, improving performance and delivering outstanding customer service. Why Join Us? Career Progression Clear opportunities to progress within Property Management leadership and into wider areas of the business, including Lettings, Estate Agency and Operations. Outstanding Support Our Property Managers are backed by specialist teams, including: Dedicated pre-tenancy support Credit control team Local branch support Streamlined processes and systems Ongoing Development Leadership coaching and training Regular development opportunities Recognition and incentive programmes The Role As Senior Property Manager , you'll oversee the day-to-day operation of the department, ensuring high standards of customer service, compliance and team performance. Key Responsibilities Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Monitor KPIs, workloads and service standards Oversee maintenance, compliance, inspections and tenancy end processes Handle escalated complaints and complex cases Drive process improvements and operational efficiency Support recruitment, onboarding and team development Report performance and provide updates to senior leadership About You You'll have: Experience in Residential Property Management Previous leadership, management or mentoring experience Strong knowledge of compliance and property management processes Excellent communication and stakeholder management skills A proactive approach to problem solving and team development Good commercial awareness and KPI management experience What Success Looks Like A motivated, high-performing team Excellent customer service outcomes Improved efficiency and service standards Development of future leaders within the department If you're ready to take the next step in your Property Management career as a Senior Property Manager and lead a successful team within a growing business, we'd love to hear from you. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.

Our client is looking for an experienced Housing Officer on a temporary contract for 3 months who has previous housing experience, excellent communication skills and be able to pick up housing duties Job Description Provide a robust housing management service, including income collection, efficient turnaround of properties, appropriate lettings, and subsequent tenancy and leaseholder management in line with current legislation. Work in partnership with partners and other professionals to deliver effective services and positive outcomes for tenants and communities To promote resident engagement and empowerment Promote and develop partnership working Work with tenants and customers using a problem-solving and flexible approach in undertaking day to day duties in order to achieve positive outcomes, utilising mediation skills when dealing with difficult problems. Work collaboratively with your Housing Manager/Services Manager and other Housing Officers to monitor, analyse and deliver improvements across all relevant performance indicator areas in order to increase customer satisfaction Prepare professional and clearly written communications to colleagues, partners, and customers Working Monday to Friday 9am to 5pm

Building Manager Bromley Perm 9-5;30 45k To be responsible for letting void properties and delivering an excellent service to all of our customers, being the dedicated point of contact for all customers within the designated portfolio; building and maintaining excellent customer relationships and ensuing each property is let quickly to minimize loss of rental income. Job requirements Essential Proven experience within a customer-focused, PRS or hospitality environment. Required authority, skill and support to creatively address customer needs across the portfolio. Outstanding IT skills, being tech savvy with strong familiarity or previous experience and know-how using and juggling multiple apps and systems, along with Microsoft Excel, PowerPoint, Outlook & Word experience. Actively embrace and work within the Company Values. Able to show an understanding of and commitment to good customer care. Able to show an understanding of and commitment to property services and managing landlord and customer relationships. Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents. Strong attention to detail. Ability to work in a varied and demanding role with appropriate supervision. Ability to work to strict deadlines and be organised and efficient. Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel. Desirable IRPM, ARLA qualification or equivalent Knowledge and experience of using Qube, HubSpot or Fixflo Job responsibilities Key tasks Customer service/ customer conta ct Creating good customer relationships with all customers (existing and prospective) by sending regular updates and communication in a professional manner. Formulating action plans for all ongoing customer issues until a resolution is achieved. Welcoming all new customers , registering new applicants on our IT system; taking enquires from prospective or existing customers and matching with them properties suitable to their needs. Property Management Work with Procurement Manager to review soft and hard FM contracts and monitor contract performance. Seek appropriate support from surveyors and specialist contractors where necessary to diagnose and resolve complex repair issues. Deal with any anti-social behaviour issues as and when they arise and in line with of their policies. Carry out internal and external communal inspections and complete and file inspection reports for future reference. Work with the management team to formulate a long-term plan for the buildings you manage. Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the contractors, caretakers or cleaners as required. You will be expected to manage contractors as part of your role. Log, instruct and oversee completion of mid tenancy repairs or defects (where applicable). To chase and manage contractors or responsible parties accordingly to ensure jobs are completed within required SLAs and defects are also reported in line with defect reporting process. To escalate to superiors where repairs or defects are not undertaken within SLAs. Staff Management Managing onsite staff (e.g. Concierge/admin staff), ensuring key day-to-day tasks are completed and daily handover undertaken. Manage rota for onsite staff, arranging cover for annual/sick leave where requirement and submitting information for payroll. Arrange ongoing training for onsite staff and undertake annual performance review. Health & Safety Maintain 100% compliance for gas, electric, asbestos, FRAs, personal safety device usage, legionella testing. Report near misses and incidents in line with of H&S procedures. Ensure all voids are H&S compliant (i.e. ensure valid gas certificate, electrical safety cert, EPCs, smoke alarms). Budget Management Approve invoices for all completed works to ensure contractors are paid swiftly on receipt of invoice. Manage day to day expenditure to ensure it is in line with opex budget and draft budgets following stabilisation of asset. Manage dilapidations and deposit deductions following check out inspection with assistance of lettings admin/onsite staff. Creating a specification for void works, establishing costs and timescales for works. Lettings Taking payments, rent, move in monies and fees, checking all deposits are registered. Managing the lettings and offer process from end to end, including arranging and undertaking viewings and checking in appointments with customers and agents; handling multiple offers and confirming offer details to customers; conducting market research to identify local trends and market rents and taking action on all feedback after viewing to ensure required improvements are made. Ensure all our advertisements are up to date and refreshed on a regular basis. Send completed deal sheets to Lease & Contract Coordinator and assist in customer communications during referencing and deal progression. Ensure property is let in a good condition (i.e. that it is clean and there are no outstanding repairs) and undertake check in inventory report. Qualify applicants by ensuring customer conforms with right to rent requirements (checking ID in person and taking photographic proof), passing the proof to the relevant team members and starting the reference checks. Dealing with tenancy surrenders, goods removal and vacating customers. Liaise with Credit Controller to include ensuring outstanding monies are collected, notices served and updating status on CRM system and then passing on to relevant parties. Manage tenancy renewals, ensuring customers qualify for renewal prior to offering renewal terms and sending renewal deal sheets to leasing manager. Update Digital Marketing Manager on voids list. Provide monthly report on competitors and local market conditions. Updating team with surrender, voids and under offer information. General Responsibilities Keeping up to date records of all customer contact on IT system to ensure a full audit trail exists. Keeping scheme information details for your patch up to date with key information and ongoing issues for utilisation by the team to ensure continuity of service during periods of leave. Act at all times in line with the Company Values, integrating these into all work practices. At all times follow the financial regulations, policies and procedures Understand the importance of taking care of one's own health and safety and that of others; following the guidance outlined in the Safety Management System. Maintain accurate records at all times (both computerised and manual). To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. To act as an ambassador for the brand in your conduct during working hours and in all contact with customers and third parties connected with the business. Ensure good inter-team working relationships and strong communication with both internal and external customers at all times to ensure they delivers the best possible service. Effectively utilise systems and digital platforms such as Aircall, Hubspot, FixFlo and Qube. Support the Marketing Team to implement engaging community building events for residents To undertake any other duties as are reasonably requested from time to time. To provide cover of 'Front of House' staff when they are on leave. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. Represent TCH, liaising with residents and partner agencies. Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. Salary: £31,160 Hours : 35 hours per week Contract: 12 month fixed term contract Probation period: 6 months Notice Period: 1 month Applications close: Monday 6 July 2026 Interview date: Tuesday 14 July 2026 For more information or to apply, please click 'apply now' .

4Recruitment Services are seeking a Housing Neighbourhood Officer for our client based in Slough. As a member of the Tenancy Management team this post provides a specialist administrative function and support role to the Tenancy Management Team. To support Senior Neighbourhood officers, Neighbourhood Leads and the Neighbourhood Manager to deliver an excellent housing management and ASB prevention and enforcement service to our residents within a specified geographical area. All Aspects of Tenancy Management Estate management Viewings, new tenancy visits and tenancy sign ups Tenancy Audit and fraud prevention Early rent arrears support Requesting responsive maintenance Addressing anti-social behaviour Providing a tenancy sustainment service The Tenancy Management team implement area-specific Service Plans and Corporate Plans which support the delivery of the corporate 5-Year Plan objectives. DUTIES AND RESPONSIBILITIES INCLUDE: To support and facilitate the delivery of a high standard of service against an agreed Service Plan for the assigned area in consultation with residents. Provide a comprehensive office management function including (but not limited to): supporting the administration of complaints and enquiries, post and stationery, taking telephone messages for staff, ensuring all written correspondence is dealt with by the correct officer in the correct timescales, manage the diaries of officers, fob and key management, maintenance of electronic records, administration related to lone worker devices. Raising of Purchase Orders and ensuring invoices are checked and paid. Provide administrative support in relation to the preparation of documents for Senior Neighbourhood Officers to use when going to court to; Provide administrative support in the management of council owned garages, car ports and hard standings including the administration of voids, allocations, lettings, and the termination of rental agreements. Lead on preparing and completing all paperwork associated with signing up tenants to new tenancies. This includes arranging and conducting viewings, meeting with new tenants to complete relevant paperwork, carrying out identity checks and ensuring that the first period of rent is paid in advance of the tenancy being signed. Support the completion of all mutual exchange processes from receiving an application through to completion of the exchange within the statutory timescales. Maintain and update all records of tenancy audits and estate inspections completed by Senior Neighbourhood Officers updating NEC database. Support all Neighbourhood Leads and the Neighbourhood Manager to provide timely key performance indicator information each quarter. ESSENTIAL REQUIREMENTS INCLUDE: Basic knowledge of role of social housing. Comprehensive understanding of Neighbourhood Services objectives. Awareness and understanding of Housing Regulation and Consumer Standards. NVQ Level 3/A level education (preferably in Business/ Administration or similar) or equivalent. A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact Chelsey on (phone number removed) or email (url removed)