What it's like to work at Millar & Bryce: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer: We offer a range of benefits to support your well-being and career growth, including: Competitive Salary Generous Holiday Allowance : 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year Annual Lifestyle Allowance : £300 to spend on an activity of your choice Pension Scheme : Matched up to 6% for the first 3 years, and up to 10% thereafter Private Health Insurance : Provided by Vitality Group Income Protection Scheme Charitable Fundraising : Matched funding for your efforts Cycle to Work and Gym Flex Schemes Internal Coaching and Mentoring : Available throughout your time with us Training and Career Progression : A strong focus on your development Family-Friendly Policies Free Parking Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity Join us at the forefront of renewable energy and strategic infrastructure development as a Senior Land Referencer, where you'll play a key leadership role in shaping major projects from concept to delivery. Working closely with the Deputy Manager, you'll lead critical land referencing activities, including land rights identification, schedule preparation, GIS mapping, and CPO plan production. Beyond technical delivery, you'll influence system improvements, strengthen project governance, manage client and contractor relationships, and engage with a wide range of stakeholders. As a trusted mentor and subject matter expert, you'll support and develop Referencers while driving project success through the pre-planning phase. This is an exciting opportunity to combine technical excellence, leadership, and strategic thinking to deliver impactful projects that contribute to the UK's renewable energy and infrastructure future. The role will involve but will not be limited to: Providing a high-quality service to Millar & Bryce customers comprising of handling land reference searches. Ability to lead and support research within all necessary registers available within the UK that support the land referencing process The ability to lead the delivery of accurate land interest information relative to major infrastructure projects and to lead the search and land referencing process. Ensure that the quality control criteria are met Support strategy and process to enable colleagues to deliver project goals and timelines and that targeted levels are met. Processing external/internal requests for information, publications, mapping etc. Extracting relative information from appropriate sources (may include site visits to sites across the UK and interviewing owners/occupiers of properties) Consistently and accurately lead the production of schedules, books of reference and plans suitable for supporting compulsory purchase and registration Supporting the wider Millar & Bryce teams to ensure that performance standards and business objectives are met. About You You will be a confident communicator who is driven to deliver results. You will also be/have: Land referencing experience through the Scottish Saisine and land registration Optional HM Land Registry experience ARCGIS experience including accurate data management Ability to administer map set-up within GIS platforms and support teams in the effective use of digital mapping tools Excellent administrative, planning and organisational skills Strong problem-solving skills Experience of providing outstanding customer service Capability to build strong collaborative relationships internally and externally Ability to multitask and prioritise a varied workload Ability to meet demanding timelines Support the maintenance of budget accrual reporting About Us Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making. Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the UK commercial and residential property markets. It serves multiple customer segments through its leading brands, SearchFlow, Millar & Bryce, ETSOS, Rochford Brady, and Ochresoft. Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Interview Process Screening video call via Microsoft Teams with a member of the Talent Acquisition team. Ability assessments relevant to the role. First-stage video interview via Microsoft Teams with the Line Manager and another member of the team. This will include competency-based questions. Personality questionnaire. Second-stage interview (in person) at the Edinburgh office with the Line Manager and a member of the People team.
24/08/2026
Full time
What it's like to work at Millar & Bryce: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer: We offer a range of benefits to support your well-being and career growth, including: Competitive Salary Generous Holiday Allowance : 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year Annual Lifestyle Allowance : £300 to spend on an activity of your choice Pension Scheme : Matched up to 6% for the first 3 years, and up to 10% thereafter Private Health Insurance : Provided by Vitality Group Income Protection Scheme Charitable Fundraising : Matched funding for your efforts Cycle to Work and Gym Flex Schemes Internal Coaching and Mentoring : Available throughout your time with us Training and Career Progression : A strong focus on your development Family-Friendly Policies Free Parking Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity Join us at the forefront of renewable energy and strategic infrastructure development as a Senior Land Referencer, where you'll play a key leadership role in shaping major projects from concept to delivery. Working closely with the Deputy Manager, you'll lead critical land referencing activities, including land rights identification, schedule preparation, GIS mapping, and CPO plan production. Beyond technical delivery, you'll influence system improvements, strengthen project governance, manage client and contractor relationships, and engage with a wide range of stakeholders. As a trusted mentor and subject matter expert, you'll support and develop Referencers while driving project success through the pre-planning phase. This is an exciting opportunity to combine technical excellence, leadership, and strategic thinking to deliver impactful projects that contribute to the UK's renewable energy and infrastructure future. The role will involve but will not be limited to: Providing a high-quality service to Millar & Bryce customers comprising of handling land reference searches. Ability to lead and support research within all necessary registers available within the UK that support the land referencing process The ability to lead the delivery of accurate land interest information relative to major infrastructure projects and to lead the search and land referencing process. Ensure that the quality control criteria are met Support strategy and process to enable colleagues to deliver project goals and timelines and that targeted levels are met. Processing external/internal requests for information, publications, mapping etc. Extracting relative information from appropriate sources (may include site visits to sites across the UK and interviewing owners/occupiers of properties) Consistently and accurately lead the production of schedules, books of reference and plans suitable for supporting compulsory purchase and registration Supporting the wider Millar & Bryce teams to ensure that performance standards and business objectives are met. About You You will be a confident communicator who is driven to deliver results. You will also be/have: Land referencing experience through the Scottish Saisine and land registration Optional HM Land Registry experience ARCGIS experience including accurate data management Ability to administer map set-up within GIS platforms and support teams in the effective use of digital mapping tools Excellent administrative, planning and organisational skills Strong problem-solving skills Experience of providing outstanding customer service Capability to build strong collaborative relationships internally and externally Ability to multitask and prioritise a varied workload Ability to meet demanding timelines Support the maintenance of budget accrual reporting About Us Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making. Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the UK commercial and residential property markets. It serves multiple customer segments through its leading brands, SearchFlow, Millar & Bryce, ETSOS, Rochford Brady, and Ochresoft. Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Interview Process Screening video call via Microsoft Teams with a member of the Talent Acquisition team. Ability assessments relevant to the role. First-stage video interview via Microsoft Teams with the Line Manager and another member of the team. This will include competency-based questions. Personality questionnaire. Second-stage interview (in person) at the Edinburgh office with the Line Manager and a member of the People team.
Role: Property Manager Location: Brighton, East Sussex Hours: Full-time Pay: 25,000 - 28,000 per annum, depending on experience An excellent opportunity has arisen for a Property Manager to join one of our longstanding clients, an established and growing business based in Brighton. This is a varied opportunity for an organised and customer-focused individual to manage a portfolio of residential properties. You will work closely with landlords, tenants, contractors and internal colleagues, ensuring tenancies are managed efficiently while delivering a high standard of service. Benefits Salary of 25,000 - 28,000, depending on experience Performance-related bonus opportunity Parking support provided Reduced working requirements over the Christmas period Friendly and supportive team environment Opportunity to develop within a growing business The Requirements Previous experience within property management, lettings or residential property is desirable Full UK driving licence and access to your own vehicle Excellent customer service and communication skills Strong organisational and time-management abilities Ability to work independently and as part of a team Good IT skills and confidence using property or customer-management systems Professional and proactive approach Ability to manage competing priorities and resolve issues effectively Understanding of residential lettings legislation would be advantageous The Role Manage a portfolio of residential rental properties Support landlords and tenants throughout the tenancy process Arrange property viewings and related appointments Prepare tenancy documentation and coordinate inventories and check-outs Manage tenant referencing and associated administration Assist with the marketing of available properties Ensure tenancy processes comply with current legal requirements Carry out property inspections Coordinate tenant check-ins and end-of-tenancy processes Liaise with landlords and tenants regarding deposits and tenancy matters Build and maintain strong client relationships Provide guidance on rental values where appropriate Arrange property maintenance and repairs Coordinate contractors and external suppliers Resolve property and tenancy-related issues efficiently Keep up to date with relevant legislation and industry requirements If you're keen to join an exceptional team offering a supportive working environment, varied responsibilities and long-term development within property management, then please apply to this Property Manager role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
21/08/2026
Full time
Role: Property Manager Location: Brighton, East Sussex Hours: Full-time Pay: 25,000 - 28,000 per annum, depending on experience An excellent opportunity has arisen for a Property Manager to join one of our longstanding clients, an established and growing business based in Brighton. This is a varied opportunity for an organised and customer-focused individual to manage a portfolio of residential properties. You will work closely with landlords, tenants, contractors and internal colleagues, ensuring tenancies are managed efficiently while delivering a high standard of service. Benefits Salary of 25,000 - 28,000, depending on experience Performance-related bonus opportunity Parking support provided Reduced working requirements over the Christmas period Friendly and supportive team environment Opportunity to develop within a growing business The Requirements Previous experience within property management, lettings or residential property is desirable Full UK driving licence and access to your own vehicle Excellent customer service and communication skills Strong organisational and time-management abilities Ability to work independently and as part of a team Good IT skills and confidence using property or customer-management systems Professional and proactive approach Ability to manage competing priorities and resolve issues effectively Understanding of residential lettings legislation would be advantageous The Role Manage a portfolio of residential rental properties Support landlords and tenants throughout the tenancy process Arrange property viewings and related appointments Prepare tenancy documentation and coordinate inventories and check-outs Manage tenant referencing and associated administration Assist with the marketing of available properties Ensure tenancy processes comply with current legal requirements Carry out property inspections Coordinate tenant check-ins and end-of-tenancy processes Liaise with landlords and tenants regarding deposits and tenancy matters Build and maintain strong client relationships Provide guidance on rental values where appropriate Arrange property maintenance and repairs Coordinate contractors and external suppliers Resolve property and tenancy-related issues efficiently Keep up to date with relevant legislation and industry requirements If you're keen to join an exceptional team offering a supportive working environment, varied responsibilities and long-term development within property management, then please apply to this Property Manager role below or call Jamie Watson on (phone number removed) between 9:00am - 5:30pm .
The Opportunity We are recruiting for an experienced and ambitious Senior Lettings Negotiator to join an established, family-run residential lettings agency based in Crouch End, North London. This is an excellent opportunity for a commercially driven negotiator who enjoys taking ownership of their own pipeline, closing deals and building strong relationships with landlords and applicants. The business offers a high degree of autonomy, strong earning potential and a clear progression route to Assistant Lettings Manager within 12 months for a successful performer. A strong Lettings Negotiator looking to take the next step into a Senior position will also be considered. The Role As Senior Lettings Negotiator, you will manage the lettings process from initial applicant enquiry through to an agreed tenancy while actively contributing to the growth of the branch. Your responsibilities will include: Registering and qualifying prospective tenants Arranging and conducting property viewings Managing your own pipeline of applicants and properties Negotiating offers and successfully closing deals Progressing agreed tenancies through referencing and compliance Maintaining strong relationships with landlords and applicants Prospecting for new business and developing relationships with prospective landlords Helping to generate new property instructions for the branch Attending valuations where appropriate Supporting and mentoring junior negotiators Assisting the Lettings Manager when required Consistently working towards individual and branch targets About You We are looking for someone who is confident, competitive and commercially minded, with a strong track record within residential lettings. Ideally, you will have: A minimum of 3 years' residential lettings experience Proven experience achieving targets and closing deals Strong applicant registration and qualification skills Excellent negotiation and communication skills The ability to independently manage a lettings pipeline from enquiry through to agreed tenancy Experience building relationships with landlords A proactive approach to prospecting and generating new business Experience attending valuations, or the ambition and ability to progress into valuations The confidence to support and mentor more junior members of the team Strong written and spoken English Excellent organisational skills and attention to detail A full UK driving licence ARLA qualification, or willingness to complete the ARLA exams within six months Ideally, you will live within approximately 30 minutes of Crouch End Package & Benefits Basic salary: Up to £26,000, depending on experience OTE: £45,000-£50,000+ through commission and performance Generous commission structure with strong earning potential Company car Clear career progression Opportunity to progress to Assistant Lettings Manager within 12 months Established branch with a strong volume of properties and applicant enquiries Greater autonomy and less micromanagement than many larger corporate agencies Working Hours Monday, Tuesday & Friday: 9:00am-6:00pm Wednesday & Thursday: 9:00am-6:30pm Saturday: 10:00am-4:00pm, alternate Saturdays
19/08/2026
Full time
The Opportunity We are recruiting for an experienced and ambitious Senior Lettings Negotiator to join an established, family-run residential lettings agency based in Crouch End, North London. This is an excellent opportunity for a commercially driven negotiator who enjoys taking ownership of their own pipeline, closing deals and building strong relationships with landlords and applicants. The business offers a high degree of autonomy, strong earning potential and a clear progression route to Assistant Lettings Manager within 12 months for a successful performer. A strong Lettings Negotiator looking to take the next step into a Senior position will also be considered. The Role As Senior Lettings Negotiator, you will manage the lettings process from initial applicant enquiry through to an agreed tenancy while actively contributing to the growth of the branch. Your responsibilities will include: Registering and qualifying prospective tenants Arranging and conducting property viewings Managing your own pipeline of applicants and properties Negotiating offers and successfully closing deals Progressing agreed tenancies through referencing and compliance Maintaining strong relationships with landlords and applicants Prospecting for new business and developing relationships with prospective landlords Helping to generate new property instructions for the branch Attending valuations where appropriate Supporting and mentoring junior negotiators Assisting the Lettings Manager when required Consistently working towards individual and branch targets About You We are looking for someone who is confident, competitive and commercially minded, with a strong track record within residential lettings. Ideally, you will have: A minimum of 3 years' residential lettings experience Proven experience achieving targets and closing deals Strong applicant registration and qualification skills Excellent negotiation and communication skills The ability to independently manage a lettings pipeline from enquiry through to agreed tenancy Experience building relationships with landlords A proactive approach to prospecting and generating new business Experience attending valuations, or the ambition and ability to progress into valuations The confidence to support and mentor more junior members of the team Strong written and spoken English Excellent organisational skills and attention to detail A full UK driving licence ARLA qualification, or willingness to complete the ARLA exams within six months Ideally, you will live within approximately 30 minutes of Crouch End Package & Benefits Basic salary: Up to £26,000, depending on experience OTE: £45,000-£50,000+ through commission and performance Generous commission structure with strong earning potential Company car Clear career progression Opportunity to progress to Assistant Lettings Manager within 12 months Established branch with a strong volume of properties and applicant enquiries Greater autonomy and less micromanagement than many larger corporate agencies Working Hours Monday, Tuesday & Friday: 9:00am-6:00pm Wednesday & Thursday: 9:00am-6:30pm Saturday: 10:00am-4:00pm, alternate Saturdays
Property Manager / Senior Property Manager Location: Loughton, Essex Salary: 25,000- 40,000 basic (depending on experience) An Exciting Opportunity with a Leading Independent Estate Agency Our client, a well-established and highly regarded independent estate agency, is looking to recruit an experienced Property Manager or Senior Property Manager to join their flagship office in Loughton. This is an excellent opportunity for a confident and knowledgeable property professional who enjoys building strong relationships, delivering exceptional customer service, and taking ownership of a residential lettings portfolio. Whether you're an experienced Property Manager looking for your next challenge or a Senior Property Manager seeking a role within a growing and respected business, we'd love to hear from you. The Role You'll be responsible for managing a residential lettings portfolio, ensuring landlords and tenants receive a professional, responsive, and efficient service throughout the tenancy. Key Responsibilities Managing a portfolio of residential rental properties. Acting as the primary point of contact for landlords and tenants. Coordinating tenant referencing and the move-in process. Liaising with contractors and arranging maintenance works. Managing tenancy renewals, extensions, rent reviews, and negotiations. Conducting routine property inspections and overseeing check-ins and check-outs. Handling deposits, dilapidations, and tenancy-related matters. Ensuring all properties and tenancies remain fully compliant with current legislation. Resolving more complex landlord and tenant issues in a professional and timely manner. About You The successful candidate will have: Previous experience in residential property management or lettings (essential). The ability to independently manage a residential portfolio. Excellent organisational and time management skills. Strong communication and customer service abilities. A proactive, solutions-focused approach. A sound understanding of current lettings legislation and compliance requirements. Confidence in building relationships with landlords, tenants, and contractors. This is not a trainee opportunity. The successful candidate will be expected to hit the ground running and confidently take ownership of an existing portfolio from day one. What's on Offer Basic salary of 25,000- 40,000 , depending on experience. The opportunity to join a successful, growing independent estate agency. A supportive and professional working environment. Genuine opportunities for career progression and development. A modern, well-established office based in Loughton. Working Hours This is a full-time, office-based position based in Loughton. Candidates available immediately or with a short notice period will be at a distinct advantage. If you're an experienced Property Manager looking to take the next step in your career with a respected independent estate agency, we'd love to hear from you. Apply today to find out more.
04/08/2026
Full time
Property Manager / Senior Property Manager Location: Loughton, Essex Salary: 25,000- 40,000 basic (depending on experience) An Exciting Opportunity with a Leading Independent Estate Agency Our client, a well-established and highly regarded independent estate agency, is looking to recruit an experienced Property Manager or Senior Property Manager to join their flagship office in Loughton. This is an excellent opportunity for a confident and knowledgeable property professional who enjoys building strong relationships, delivering exceptional customer service, and taking ownership of a residential lettings portfolio. Whether you're an experienced Property Manager looking for your next challenge or a Senior Property Manager seeking a role within a growing and respected business, we'd love to hear from you. The Role You'll be responsible for managing a residential lettings portfolio, ensuring landlords and tenants receive a professional, responsive, and efficient service throughout the tenancy. Key Responsibilities Managing a portfolio of residential rental properties. Acting as the primary point of contact for landlords and tenants. Coordinating tenant referencing and the move-in process. Liaising with contractors and arranging maintenance works. Managing tenancy renewals, extensions, rent reviews, and negotiations. Conducting routine property inspections and overseeing check-ins and check-outs. Handling deposits, dilapidations, and tenancy-related matters. Ensuring all properties and tenancies remain fully compliant with current legislation. Resolving more complex landlord and tenant issues in a professional and timely manner. About You The successful candidate will have: Previous experience in residential property management or lettings (essential). The ability to independently manage a residential portfolio. Excellent organisational and time management skills. Strong communication and customer service abilities. A proactive, solutions-focused approach. A sound understanding of current lettings legislation and compliance requirements. Confidence in building relationships with landlords, tenants, and contractors. This is not a trainee opportunity. The successful candidate will be expected to hit the ground running and confidently take ownership of an existing portfolio from day one. What's on Offer Basic salary of 25,000- 40,000 , depending on experience. The opportunity to join a successful, growing independent estate agency. A supportive and professional working environment. Genuine opportunities for career progression and development. A modern, well-established office based in Loughton. Working Hours This is a full-time, office-based position based in Loughton. Candidates available immediately or with a short notice period will be at a distinct advantage. If you're an experienced Property Manager looking to take the next step in your career with a respected independent estate agency, we'd love to hear from you. Apply today to find out more.
Complaints Officer Manchester, Greater Manchester £31,310.03 per annum Permanent, Full Time 35 hours per week (agile working arrangements in place) Closing date: 16th August 2026 Interview date: 20th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you ll identify service failures, agree actions to put things right and support learning and improvement from complaints. In this role, you will be responsible for Managing Stage 1 complaints through to resolution within required timescales. Work with managers on complex cases, challenge decisions where appropriate and agree sustainable resolutions. Produce clear, concise and well-reasoned complaint responses, referencing policy, law and good practice where relevant. Engage with customers who remain dissatisfied after Stage 1 and seek to resolve concerns where possible. Escalate complaints to Stage 2 where required, allocating cases to Heads of Service or senior managers. Record learning from complaints in the HIVE and support managers to implement service improvements. We need people who are Knowledge of complaint handling, the Housing Ombudsman Complaint Handling Code, housing regulation and compensation procedures. Experience of complaint handling, investigations and managing cases through to resolution. Strong written and verbal communication skills, with the ability to produce clear, empathetic and professional responses. Ability to manage a varied caseload, meet deadlines, maintain accurate records and provide a clear audit trail. Resilience, empathy and confidence in managing challenging conversations fairly and professionally. IT literate, including Microsoft Office 365 and housing/customer management systems Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
04/08/2026
Full time
Complaints Officer Manchester, Greater Manchester £31,310.03 per annum Permanent, Full Time 35 hours per week (agile working arrangements in place) Closing date: 16th August 2026 Interview date: 20th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you ll identify service failures, agree actions to put things right and support learning and improvement from complaints. In this role, you will be responsible for Managing Stage 1 complaints through to resolution within required timescales. Work with managers on complex cases, challenge decisions where appropriate and agree sustainable resolutions. Produce clear, concise and well-reasoned complaint responses, referencing policy, law and good practice where relevant. Engage with customers who remain dissatisfied after Stage 1 and seek to resolve concerns where possible. Escalate complaints to Stage 2 where required, allocating cases to Heads of Service or senior managers. Record learning from complaints in the HIVE and support managers to implement service improvements. We need people who are Knowledge of complaint handling, the Housing Ombudsman Complaint Handling Code, housing regulation and compensation procedures. Experience of complaint handling, investigations and managing cases through to resolution. Strong written and verbal communication skills, with the ability to produce clear, empathetic and professional responses. Ability to manage a varied caseload, meet deadlines, maintain accurate records and provide a clear audit trail. Resilience, empathy and confidence in managing challenging conversations fairly and professionally. IT literate, including Microsoft Office 365 and housing/customer management systems Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Management issues must be lodged on the software system Street which is a task diary system. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
04/08/2026
Full time
Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. MUST be ARLA qualified. Car driver required and use of pool car available and this will just be to visit a property as and when required. The role requires someone with solid experience in Residential Property Management. You must have a strong understanding of property legislation and compliance and be confident managing a portfolio independently. Senior Property Manager You will use Street CRM, Payprop, Goodlord, and DPS for deposits. Check diary every day for property visits, move ins, check outs and organise as necessary with relevant person(s) or company. Management issues must be lodged on the software system Street which is a task diary system. Works orders to be created and forward chase task. Senior Property Manager If tenant does not want to renew. Advise negotiator with contact details property so they can arrange viewings and relet. Organise gas certificate renewals with contractor. Organise electrical certificates and PAT tests. Landlord licences to be organised with landlord in the areas that are taking part. Section notices to go out as required. Letters to be sent out when required. Property visits to be booked with tenants and past to clerk (some to be carried out by property manager. Put invoice details onto software system for maintenance works etc Payprop. Produce invoices on software system for payment with landlords. To be emailed to them and not posted unless advised otherwise Scan files and save documents into system. Complete file checklist that all has been done and then hand accounts for payment with relevant invoices. Lodge deposits on Deposit Protection. When DPS certificate received save and send property information to tenants via Goodlord platform. Contact all utilities via system with readings etc for tenant move in. Senior Property Manager Book inventories /check out reports with relevant companies. Ask negotiators day and time that is required and advise negotiator to advise the tenants. When inventory report back to be added to software system send copy to tenant and landlord Make sure signed by tenant(s). When check out is back check again original report if there any deductions liaise with tenant(s) and landlord within 10 days. Arrange deposits to go back to relevant persons within 10 days. Organise cleaning or maintenance at end of tenancy if required. Software diary system is be kept up to date. This is important especially for certificates, maintenance issues, property visits. Landlords and tenants to be kept up to date with all repairs by email and recorded in software system. Advise landlords on possession proceedings relating to rent arrears. Organise rental insurance claims. Attending possession hearings. Liaise with landlord and tenant when there are any conflicts. Property visit reports sent to landlord and any issues tenant to be contacted. Any maintenance to be recorded. There can be changes to this list from time to time relating to property management and referencing department. Senior Property Manager Basic salary £38,000 to £40,000. Working hours 8:30am to 6:00pm Monday to Friday and 1 Saturday per month with a day off in lieu. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Lettings Negotiator (Part-time) - Bramhall £25,000 to £28,000 pro rata + commission 2 days per week (Thursday & Friday) + 2 Saturdays per month We're working with a long established, independent property company that has built an excellent reputation through exceptional customer service, local knowledge and a genuinely supportive team culture. This is a fantastic opportunity for an experienced Lettings Negotiator looking for a part time position with flexibility. One working day must be a Friday, while the second weekday can be agreed to suit you. You'll also work one Saturday each month. This is a close knit business where everyone supports one another, so finding someone who enjoys being part of a collaborative team is just as important as previous experience. You'll manage the lettings process from initial enquiry through to move in, providing an outstanding experience for both landlords and tenants. This role is purely focused on lettings and you will collaborate closely with the Property Manager to ensure a seamless services for both tenants & landlords. What you'll be doing Registering and qualifying applicants. Arranging and conducting property viewings. Matching applicants to suitable properties. Negotiating offers between landlords and tenants. Progressing applications through to completion. Preparing tenancy paperwork and ensuring compliance requirements are met. Liaising with landlords, tenants and referencing providers. Keeping applicants updated throughout the lettings process. Building strong relationships with landlords and applicants. Working towards individual and team lettings targets. Maintaining accurate records on the CRM system. What you'll bring Previous experience as a Lettings Negotiator is essential for this role. Excellent communication and customer service skills. Strong organisational skills with great attention to detail. A proactive, positive approach to work. Confidence negotiating and building relationships. The ability to work independently while also being a genuine team player. A full UK driving licence and access to your own vehicle. What you'll get in return £25,000 to £28,000 pro rata, depending on experience. Uncapped commission. Pension Scheme Friendly, supportive and close knit team. Company social events If you're an experienced Lettings Negotiator looking for a flexible part time opportunity within a business where you'll genuinely be valued as part of the team, we'd love to hear from you. Get in touch with Sophie or Sarah at We Are PROPA for more information or submit your CV today to be considered. Disclaimer We Are PROPA Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we welcome applications from individuals of all ages and backgrounds.
27/07/2026
Full time
Lettings Negotiator (Part-time) - Bramhall £25,000 to £28,000 pro rata + commission 2 days per week (Thursday & Friday) + 2 Saturdays per month We're working with a long established, independent property company that has built an excellent reputation through exceptional customer service, local knowledge and a genuinely supportive team culture. This is a fantastic opportunity for an experienced Lettings Negotiator looking for a part time position with flexibility. One working day must be a Friday, while the second weekday can be agreed to suit you. You'll also work one Saturday each month. This is a close knit business where everyone supports one another, so finding someone who enjoys being part of a collaborative team is just as important as previous experience. You'll manage the lettings process from initial enquiry through to move in, providing an outstanding experience for both landlords and tenants. This role is purely focused on lettings and you will collaborate closely with the Property Manager to ensure a seamless services for both tenants & landlords. What you'll be doing Registering and qualifying applicants. Arranging and conducting property viewings. Matching applicants to suitable properties. Negotiating offers between landlords and tenants. Progressing applications through to completion. Preparing tenancy paperwork and ensuring compliance requirements are met. Liaising with landlords, tenants and referencing providers. Keeping applicants updated throughout the lettings process. Building strong relationships with landlords and applicants. Working towards individual and team lettings targets. Maintaining accurate records on the CRM system. What you'll bring Previous experience as a Lettings Negotiator is essential for this role. Excellent communication and customer service skills. Strong organisational skills with great attention to detail. A proactive, positive approach to work. Confidence negotiating and building relationships. The ability to work independently while also being a genuine team player. A full UK driving licence and access to your own vehicle. What you'll get in return £25,000 to £28,000 pro rata, depending on experience. Uncapped commission. Pension Scheme Friendly, supportive and close knit team. Company social events If you're an experienced Lettings Negotiator looking for a flexible part time opportunity within a business where you'll genuinely be valued as part of the team, we'd love to hear from you. Get in touch with Sophie or Sarah at We Are PROPA for more information or submit your CV today to be considered. Disclaimer We Are PROPA Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we welcome applications from individuals of all ages and backgrounds.
