71 jobs found

Full Time, Permanent We have an excellent opportunity for a Project Co-ordinator / Resident Liaison Officer to join our Welwyn & Hatfield Planned team, with occasional work in Epping. This is an exciting opportunity to play a key role in delivering refurbishment and planned maintenance projects for housing associations and local authorities, helping to improve homes and create a lasting positive impact within communities across the UK. The Role As Project Coordinator/RLO, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You may also be required to visit site to support Resident Liaison Officer (RLO) duties where necessary. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with clients, subcontractors, residents and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is a fully office-based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. You must hold a full UK driving licence and have held it for a minimum of 12 months, as this role includes either a company car or a car allowance. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.

Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.

Customer Liaison Officer Location: Sheffield Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Resident Liaison Officer (RLO) Cladding Remediation Central London The Company We are working in partnership with one of the UK's leading main contractors, a highly respected business with a strong presence across the southeast. With over 25 years of successful project delivery, the company has established long-standing relationships with key clients, securing a significant order book and a robust pipeline of work across multiple sectors. This opportunity sits within a well-established London and South division, specialising in refurbishment, remediation, retrofit and building safety projects. Their diverse portfolio includes residential developments, student accommodation and large-scale regeneration schemes delivered for local authorities, housing associations and private sector clients. Supported by an experienced and highly regarded leadership team, the business has built a reputation for delivering complex projects to the highest standards while maintaining a collaborative and people-focused culture. The Role Due to continued growth, our client is seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join their team on a permanent basis, supporting the delivery of major cladding remediation projects across Central London . As the key link between residents, site teams and project stakeholders, you will play a crucial role in ensuring residents are kept informed, supported and engaged throughout the duration of the works. This is an excellent opportunity for someone who enjoys building relationships, solving problems and delivering exceptional customer service within a construction environment. Key Responsibilities Act as the primary point of contact for residents before, during and after project works. Build positive and professional relationships with residents, responding to enquiries and resolving concerns efficiently. Carry out resident profiling, needs assessments and satisfaction surveys. Organise and attend resident consultations, meetings, open days and community engagement events. Coordinate access arrangements to facilitate project delivery while minimising disruption. Provide regular updates to residents regarding programme milestones, project progress and upcoming works. Work closely with site teams and project managers to ensure resident issues are communicated and addressed effectively. Maintain accurate records of resident communications, complaints and actions taken in line with company procedures. About You To be successful in this role, you will have: Previous experience as a Resident Liaison Officer or in a customer-facing role within construction, refurbishment, maintenance or social housing. Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders. Strong organisational and administrative abilities, with attention to detail. A professional, empathetic and solutions-focused approach when dealing with sensitive situations. Good IT skills, including proficiency in Microsoft Office applications. The ability to work independently while managing multiple priorities in a fast-paced environment. What's on Offer Permanent position with a market-leading contractor. Long-term pipeline of secured work across London and the South East. Opportunity to work on high-profile building safety and remediation projects. Supportive team environment and strong leadership. Competitive salary and benefits package. Excellent opportunities for career progression and professional development. If you're an experienced Resident Liaison Officer looking to join a reputable contractor with a strong order book and a commitment to delivering high-quality projects, we'd love to hear from you.

Guildmore has an exciting opportunity for a Resident Liaison Officer (M4 4AR). You will be based at one of our sites and may be required to travel to other locations when projects are complete. In this role, you will be responsible for supporting tenants in their homes and ensuring that all planned works, queries, and complaints are addressed in a timely and professional manner. Primary and General Responsibilities Serve as the primary point of contact for residents, addressing queries and concerns with tact and effectiveness. Address and resolve potential issues and handle complaints effectively. Document and register complaints following company and client protocols. Attend weekly/monthly meetings and provide relevant reports. Prepare and distribute regular Community Newsletters as required. Keep site notice boards regularly updated. Present updates to residents on progress and future activity. Undertake all other duties consistent with the scope of the role. Visit and meet residents in their homes, addressing their needs and queries while keeping them well-informed. Coordinate with the site team to facilitate smooth execution of remedial works, minimising disruption to residents. Develop and maintain effective working relationships with residents. What we offer Full training and ongoing support. Opportunities to learn system management, compliance, and business operations. Friendly and supportive working environment. Clear career progression within the team.

Resident Liaison Officer Social Housing Multiple Locations Across London Contract Temp-to-Perm Opportunities Build Recruitment are currently working with a number of leading social housing contractors who are looking for experienced Resident Liaison Officers to join their teams across London. There are multiple positions available across a range of workstreams, including planned maintenance, refurbishment, roofing, kitchens & bathrooms, fire safety, retrofit and general social housing works. The Role: Acting as the main point of contact for residents throughout works Managing resident communication and expectations Providing regular updates on programmes and works Dealing with queries, complaints and access issues Supporting site and operational teams Carrying out resident visits and engagement Maintaining accurate records and reporting About You: Previous RLO / Resident Liaison experience within social housing or construction Strong communication and relationship-building skills Confident dealing with residents and resolving issues Good understanding of working in occupied properties Organised and able to manage multiple sites/workstreams Driving licence advantageous depending on location What's on offer? Multiple roles across London Immediate and upcoming requirements Contracting initially with a view to temp-to-perm Opportunities with established social housing contractors Competitive hourly rates depending on experience and location If you're an experienced RLO and open to a new opportunity, please get in touch with Charlie at Build Recruitment for a confidential conversation.

Resident Liaison Officer - Kitchen & Bathroom Refurbishments Location: Guildford Rate: Up to £21 per hour Contract: Temporary - Up to 4 Weeks, with Potential to Go Permanent Start: Immediate - Monday Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team in Guildford, supporting a programme of kitchen and bathroom refurbishment works . This is an excellent opportunity for an experienced RLO looking for an immediate start, with the potential for the position to become permanent following the initial temporary contract. Key Responsibilities: Act as the main point of contact for residents throughout the refurbishment programme. Liaise with residents regarding planned kitchen and bathroom works. Arrange appointments and coordinate access to occupied properties. Keep residents informed of work schedules, progress and any changes. Manage resident queries, concerns and complaints, resolving issues promptly. Work closely with site teams, contractors and supervisors to ensure works run smoothly. Carry out resident visits and provide regular updates throughout the project. Maintain accurate records of resident communications and appointments. Support the site team with resident engagement and general project administration. Deliver a high standard of customer service throughout the programme. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on kitchen and bathroom refurbishments or planned maintenance projects is highly desirable. Strong communication and interpersonal skills. Excellent customer service and relationship-building skills. Good organisational skills with the ability to manage multiple priorities. Confident liaising with residents, contractors and site teams. Proactive and professional approach to resolving issues. Available to start immediately on Monday. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Equal opportunities employer. INDTJ

Housing Officer East London area £ Hours per week 12 months fixed term contract 5 days a week in the office, no home working Our client a housing association is seeking a Housing Officer to join their professional and friendly team based in Bethnal Green, East London. The Housing Officer is key in delivering a housing tenancy service including income management, allocations and voids management, anti-social behaviour, tenancy engagement to all their residents As part of your role, you will have a patch of around 250-300 properties. You will be expected to represent PRHA in court and external meetings and be a key point of liaison for our residents and community stakeholders. To be successful in this role you will have proven experience and skills in the following areas: Housing management experience Experience of following through legal proceedings / transferable skills Arrears management (Housing Benefit & Universal Credit) financial inclusion and debt management experience. Knowledge of relevant housing legislation Excellent customer service skills, communication and time management and planning skills. Problem-solving skills and negotiation/influencing skills are also key for this post. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Tenant Liaison Officer Location : Based in Leeds Salary : £32,000 per annum Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence CSCS card (Construction Skills Certification Scheme) Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

As a Resident Liaison Officer in Redditch, you'll be the key point of contact between residents and the property team, ensuring everyone is kept informed and satisfied throughout projects. Your role will help the business run smoothly by addressing queries, resolving concerns, and maintaining strong relationships with residents. Client Details This position is within the property industry, based in Redditch. Description Act as the primary contact for residents, addressing queries and concerns promptly. Ensure residents are informed about project timelines and updates. Coordinate access to properties for necessary works. Log and resolve complaints effectively, maintaining a high level of customer service. Conduct regular visits to properties to check on progress and resident satisfaction. Collaborate with the property team to address resident needs and feedback. Produce clear and accurate reports on resident interactions and project progress. Support the delivery of high-quality property services to residents. Profile A successful Resident Liaison Officer should have: Strong communication and interpersonal skills to liaise effectively with residents. Experience in a customer-facing role, ideally within the property industry. Ability to handle complaints and resolve issues diplomatically. Organisational skills to manage multiple tasks and priorities. A proactive approach to problem-solving and building relationships. Basic IT skills for reporting and communication purposes. Job Offer Salary ranging from 30,000 to 35,000, dependent on the level of experience. Permanent position within the property industry. Based in Redditch, with travel across stock - Herefordshire / Worcestershire / Dudley/ Stourbridge / West Bromwich / Birmingham / Coventry and Warwickshire. If you're interested in this role, apply now. People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info

Your new company A West Midlands housing provider is seeking an experienced Housing Officer to join their team on a temporary basis for a minimum of 2 months. Managing a diverse housing portfolio across the Midlands, the organisation is committed to creating safe, sustainable and thriving communities for its residents. Your new role As a Housing Officer, you will be responsible for delivering a high-quality estate management service across a varied housing patch. You will work closely with residents, contractors and partner agencies to ensure neighbourhoods remain safe, well-maintained and welcoming.Key responsibilities will include: Managing communal and external areas to ensure high standards of cleanliness, safety and presentation. Overseeing grounds maintenance, cleaning contracts and estate improvement initiatives. Investigating and resolving environmental issues including fly-tipping, abandoned properties, pest control and anti-social behaviour concerns. Carrying out estate inspections and ensuring compliance with health and safety requirements. Managing fire safety actions and supporting wider building safety programmes. Liaising with local authorities, police, contractors and other stakeholders to resolve community issues. Building positive relationships with residents and supporting tenancy sustainment. What you'll need to succeed Previous experience in an Estates Officer, Housing Officer, Neighbourhood Officer or similar housing management role. Strong understanding of estate management, health and safety, and neighbourhood services. Experience of tenant liaison & customer service. Experience managing contractors and monitoring service delivery standards. Ability to investigate and resolve complex tenancy and environmental issues. Excellent communication and stakeholder management skills. A proactive approach with the ability to manage a busy and varied caseload. Full UK driving licence and access to a vehicle. What you'll get in return Competitive hourly rate of £23 - £27 per hour (dependent on experience). Mileage payments. Minimum 2-month temporary contract with the potential for extension. Hybrid working arrangement with a mix of working in office, site visits and home working. Opportunity to work with a highly regarded housing provider and make a real impact within local communities. Weekly pay through Hays Recruitment. Dedicated consultant support throughout your assignment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Resident Liaison Officer (RLO) - External Planned Works Location: Brentford / Ealing Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Brentford and Ealing. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while external refurbishment works are completed to occupied social housing properties. Key Responsibilities Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties where required. Carry out resident consultations, pre-start visits and property condition surveys. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the project. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident concerns and satisfaction. Deliver a consistently high standard of customer service throughout the programme. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on external planned maintenance, refurbishment or social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Resident Liaison Officer (RLO) - External Planned Works Location: Hammersmith Salary: Up to £36,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering external planned maintenance works across Hammersmith. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while works are completed. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident issues and satisfaction. Deliver a consistently high standard of customer service throughout the project. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience within social housing, external planned maintenance or property services. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info

Resident Liaison Officer - Social Housing Planned Works Based in Harrow/North West London Full time, permanent 30-34k+ car allowance We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Harrow/North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Repairs Supervisor (Social Housing) Repairs Supervisor Maintenance Supervisor Reactive Repairs Van & Fuel Card Provided Job Title: Repairs Supervisor (Reactive Maintenance) Location: Finsbury Park, North London (Base / Local Patch) Pay Rate: £27.00 per hour (CIS / Umbrella) Package: Company Van + Fuel Card Included Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Day Shift (42.5 hours per week) Mandatory Requirements: Full UK Driving Licence, Social Housing / Reactive Repairs Experience Are you an experienced, ticketed Repairs Supervisor or Maintenance Supervisor looking for an ongoing CIS contract based out of North London We are urgently recruiting a qualified Repairs Supervisor based out of Finsbury Park to oversee day-to-day reactive maintenance and repairs across local social housing property portfolios. Working with an established social housing contractor, you will lead a team of multi-trade operatives and sub-contractors, managing daily job schedules, pre- and post-inspections, quality control, and resident satisfaction across the North London patch. Why Apply for This Repairs Supervisor Position Competitive Rate: Earn £27.00 per hour (CIS) with reliable weekly pay. Full Company Package: Includes a Company Van and Fuel Card provided from day one. Great Location: Centrally based out of Finsbury Park, covering a compact local patch. Long-Term Stability: Ongoing contract position within a busy, high-volume reactive repairs team. Key Responsibilities: Operational Supervision: Lead and support multi-trade operatives and sub-contractors delivering reactive maintenance, emergency repairs, and estate works. Quality & Cost Control: Conduct thorough pre-inspections and post-inspections, auditing trade work against Schedule of Rates (SOR) and contract standards. Performance & WIP Management: Monitor job progress, manage Work in Progress (WIP) lists, and ensure key performance indicators (KPIs) and priority turnaround times are met. Health & Safety Compliance: Deliver site inductions, RAMS checks, and Toolbox Talks, enforcing strict H&S regulations on live residential sites. Resident & Client Liaison: De-escalate tenant complaints, handle access issues, and maintain strong working relationships with housing officers and local authority representatives. Requirements: Experience: Proven background as a Repairs Supervisor , Maintenance Supervisor , or Housing Supervisor within social housing, council, or housing association environments. Technical Knowledge: Strong working knowledge of reactive repairs, multi-trade works, and Schedule of Rates (SOR / NHF) . Mobility: Must hold a Full UK Driving Licence (Clean preferred) to utilise the company van. Certifications: Valid CSCS card and SSSTS / SMSTS preferred (or relevant trade qualification / equivalent supervisory experience). How to Apply: If you are an experienced Repairs Supervisor ready for an immediate start in Finsbury Park, click APPLY NOW with your updated CV for an immediate review.

We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This would suit a candidate who worked initially as a RLO and has since stepped up to an Assistant Site Manager position. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36-40k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided