7 jobs found

The Regional Disrepair Manager will oversee the management of disrepair cases within the construction department of a not-for-profit organisation. This role requires expertise in compliance, stakeholder engagement, and ensuring the delivery of high-quality services. Client Details This opportunity is with a large and highly regarded organisation responsible for managing a substantial residential property portfolio across London and the South East. Committed to delivering safe, high-quality homes and exceptional customer service, the organisation places residents at the heart of its operations. Through a strong focus on property standards, compliance, and service improvement, it continually invests in maintaining and enhancing its housing portfolio while ensuring customers receive a responsive and transparent service. The Regional Property Manager will play a critical leadership role in managing disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activity within a designated region. Leading a team of surveying and operational professionals, the successful candidate will drive contractor performance, improve customer outcomes, manage risk, and ensure services are delivered efficiently, compliantly, and in line with organisational objectives. This is an excellent opportunity for an experienced property professional who combines strong technical knowledge with exceptional people leadership and stakeholder management skills. Description Lead and develop a regional team responsible for disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs activities Manage contractor performance, ensuring contractual obligations, service standards, and key performance indicators are consistently achieved Oversee the effective management of disrepair cases, ensuring risks are mitigated and appropriate resolutions are delivered Act as a subject matter expert on complex property matters, supporting legal proceedings and dispute resolution where required Monitor operational workstreams, ensuring accurate record keeping, reporting, and governance controls are maintained Review service delivery performance and implement continuous improvement initiatives to enhance customer outcomes Manage budgets and financial performance, ensuring expenditure is controlled and resources are utilised effectively Build and maintain productive relationships with internal teams, contractors, legal representatives, and external stakeholders Analyse customer feedback, complaints data, and operational trends to identify opportunities for service improvement Ensure repairs and property-related activities are delivered in accordance with regulatory requirements, policies, and best practice Provide regular performance reporting and assurance to senior leadership Promote a customer-focused culture that delivers transparent communication and high-quality service delivery Profile Proven experience managing disrepair cases within a housing, property, or regulated environment Strong leadership experience managing multidisciplinary property or repairs teams Experience of contract management and contractor performance management Demonstrable background overseeing complex repairs, complaints, insurance claims, or related property services Experience presenting evidence or acting as an expert witness in relation to disrepair matters Strong understanding of property maintenance, surveying principles, and responsive repairs operations Excellent stakeholder management skills with the ability to influence at all levels Strong analytical, reporting, and problem-solving capabilities Experience managing budgets and delivering services within financial constraints Excellent written and verbal communication skills Highly organised with strong attention to detail and governance compliance Ability to manage multiple priorities within a fast-paced operational environment Full UK driving licence and access to a vehicle for business use Experience within social housing or a related property sector Professional qualification in building surveying, construction, property, or a related discipline Experience leading service improvement or customer experience initiatives Knowledge of housing disrepair legislation and relevant regulatory frameworks Experience working with legal teams and external partners on complex property cases Job Offer Competitive salary of 59,983 - 63,139 Permanent leadership opportunity within a large and diverse property portfolio Significant responsibility for improving customer outcomes and property performance Broad stakeholder engagement across operational, commercial, and legal functions Hybrid working arrangements and flexible working options Opportunity to lead service improvements and drive operational excellence Visible role with strong exposure to senior leadership Supportive environment with ongoing professional development opportunities Meaningful position delivering tangible impact for residents and communities across the region

Technical Repairs Manager Are you an experienced Senior Surveyor or Maintenance Surveyor ready to take the next step into a strategic leadership role?Our client is seeking a highly capable Technical Repairs Manager to join their Property Services function, someone with strong technical expertise, proven people management experience, and a passion for driving high-quality resident outcomes.This is an exciting opportunity for an ambitious surveying professional who has already managed or mentored direct reports and is now looking to progress into a broader leadership position with responsibility for service delivery, compliance, contractor performance, and operational strategy. About the Role Reporting into the Operations Manager, the successful candidate will lead a specialist function responsible for complex repairs and compliance-related workstreams, including: Damp & Mould (Awaab's Law compliance) Disrepair case management Fire Risk Assessment (FRA) actions Contractor governance and performance Asset integrity and specialist repairs Budget and commercial management The role will involve overseeing a team of 3 direct reports , providing leadership, coaching, and performance management while ensuring high standards across all technical repair services.This position requires someone who can operate both strategically and operationally, comfortable inspecting properties and resolving complex defects, while also managing legal risk, contractor accountability, budgets, and senior stakeholder reporting. What We're Looking For Suitable candidates will bring: Significant experience within social housing, property services, or repairs Previous line management experience / direct reports Strong technical surveying knowledge, particularly around building defects and asset integrity Hands-on experience managing disrepair claims and working with legal teams Strong experience handling damp & mould cases , including root cause diagnosis and remediation strategies Knowledge of HHSRS , building pathology, and housing compliance requirements Experience managing contractors, KPIs, SLAs, and commercial performance Confidence working with senior stakeholders, residents, and external partnersThis role would particularly suit a Senior Surveyor seeking progression into management or an existing technical manager looking for a broader leadership challenge. Key Responsibilities Lead technical oversight of complex repairs, disrepair, and damp & mould cases Ensure compliance with statutory and regulatory obligations, including Awaab's Law Manage contractor performance, service quality, and cost control Oversee inspections, defect diagnosis, and technical resolution strategies Produce performance and risk reporting for senior leadership Drive service improvement and operational efficiencies Support complaint resolution, Ombudsman cases, and complex resident escalations Lead and develop a high-performing technical team Why Apply? This is more than a management role, it's an opportunity to influence service standards, shape operational strategy, and improve resident outcomes at scale.The successful candidate will join an organisation committed to quality, compliance, and continuous improvement, with the autonomy to make a genuine impact and a strong platform for long-term career progression. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Property Disrepair Manager £60,152 per annum Aylesbury, Buckinghamshire - Hybrid Permanent, Full Time Are you looking for an exciting opportunity to make a difference in the housing community? We are looking for a skilled and motivated Property Disrepair Manager to join our Operations (Property) team and to help us achieve our social mission. About the role We are seeking an experienced Property Disrepair Manager to lead our Awaab's Law and Disrepair service, ensuring customers receive a proactive, high-quality and compliant response. You will fully manage cases of damp and mould within our properties and ensure continued compliance with Awaab's Law, including when the legislation is expanded later this year, while also overseeing all disrepair cases across the organisation. You will work closely with solicitors, consultants and contractors to ensure cases are handled effectively, risks are reduced and outcomes are delivered promptly. The role involves managing complex and sensitive cases, providing expert technical guidance, monitoring performance and driving service improvements to support safe and healthy homes. About you With a degree, technical qualification, or substantial experience in property maintenance, asset management, building pathology or a related field, the successful candidate will have strong knowledge of housing legislation and the confidence to manage sensitive cases involving vulnerability. Excellent verbal and written communication skills are key and you will have the ability to build collaborative partnerships. We are looking for a motivated individual with good organisational, time management, administrative and prioritisation skills along with intermediate IT skills. The role offers a blended working style with a mix of remote, site and office working. If you are passionate about delivering safe, healthy homes and leading a high-impact service, we would welcome your application. For more information, please refer to the attached job description. About us At Fairhive Homes, we're driven by a simple yet powerful vision: "Homes for Living, Communities for Life" This isn't just what we do; it's what we strive for every day. As a non-profit housing association, we're dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we're here to make that vision a reality. In this role, you'll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You'll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you We're focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we're looking for. We are really proud of our initiatives to become an employer of choice, whether it's coming along to one of our Menopause Café's, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you'll always have a strong network of people around you! Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we're looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you're ready to take the next step in your career and work in an environment that values your contributions, please apply, we can't wait to meet you! The closing date for applications will be 23rd July but we might close it early if we find the right person before this date.

Contract Manager (Repairs Operational Environment) Location: Houghton Regis (Office Based) This is not site based 45 hours per week We are looking to appoint a high-performing experienced Operations Contract Manager to take full ownership of a reactive repairs contract . This is a fully office-based role with accountability for operational delivery, commercial performance, and client relationships, leading office teams and managing a dispersed frontline workforce. What Success Looks Like Success in this role is delivering a high-performing, well-controlled contract where KPIs, customer satisfaction, and margin are consistently achieved supported by a structured, accountable team and strong client confidence in delivery. The Role You will act as the owner of the contract, responsible for ensuring service delivery is consistently achieved in line with KPI, SLA, and commercial targets, while maintaining compliance and driving continuous improvement. Key Responsibilities Take full ownership of contract performance, ensuring KPIs, SLAs, and client expectations are met and exceeded Lead and manage office-based scheduling teams (planners/controllers), driving structure, discipline, and accountability Manage and drive performance of a dispersed workforce, including operatives, supervisors, and subcontractors Ensure effective resource planning and capacity management to meet demand in a fast-paced environment Take ownership of P&L performance, including cost control, forecasting, and margin delivery Manage works in line with Schedule of Rates (SOR) and commercial frameworks Ensure full compliance with health & safety, statutory obligations, and internal governance Act as the primary escalation point for operational issues, including complaints, disrepair cases, and service failures Build and maintain strong client relationships, acting as the main point of contact Monitor and analyse performance data, identifying risks and driving corrective action Drive a culture of continuous improvement, challenging underperformance and embedding change Ensure effective coordination between office teams, supply chain partners, and field operatives Provide clear and accurate operational and financial reporting to senior leadership About You Proven experience in a fast-paced, time-critical operational environment (essential) Experience managing a dispersed frontline workforce (essential) Experience managing a commercial contract with full P&L responsibility (essential) Strong understanding of KPI-driven service delivery environments Commercially aware, with the ability to manage cost, performance, and margin Experience leading planners/schedulers and coordinating field-based teams Knowledge of health & safety and compliance within an operational setting Confident managing client relationships and handling escalations Organised, resilient, and solutions-focused under pressure Desirable: Social housing / reactive repairs / maintenance experience Experience operating within SOR-based contracts About Gilmartins Gilmartins is a family-owned business where people are valued and performance is recognised. We promote from within and give our managers real ownership of their contracts this is not a heavily layered corporate environment. You will have the autonomy to make decisions, improve performance, and shape your team. We operate within social housing, delivering reactive repairs to housing associations and local authorities, and pride ourselves on being operationally focused, responsive, and accountable. Our head office is based at Houghton Hall Park, Houghton Regis a modern, well-equipped working environment supporting a high-performing team culture. What We Offer Clear progression opportunities within a growing business Salary and bonus structure appropriate to experience 28 days annual leave (including bank holidays

We are currently recruiting for an experienced Responsive Repairs Manager to join a well-established social housing provider. This is an excellent opportunity for a driven and customer-focused professional to lead an in-house repairs team delivering responsive maintenance and disrepair works across a residential housing portfolio. As Responsive Repairs Manager, you will oversee the day-to-day management of responsive repairs operations, ensuring works are delivered efficiently, safely, and to a high standard. You will manage operatives, supervisors, scheduling, contractor performance, and disrepair cases, while driving service improvements and ensuring excellent tenant satisfaction. Your new role Manage and lead an in-house responsive repairs team delivering day-to-day maintenance works Oversee disrepair cases, ensuring works are completed within agreed timescales and compliance standards Monitor operational performance, productivity, KPIs, and tenant satisfaction levels Ensure repairs are completed safely, efficiently, and within budget Manage workforce planning, scheduling, and resource allocation Conduct team meetings, performance reviews, and support staff development Work closely with tenants, surveyors, and senior management to resolve escalated issues Ensure compliance with health & safety regulations and housing standards What you'll need to succeed Proven experience managing responsive repairs within social housing Strong knowledge of disrepair processes and housing maintenance legislation Full UK Driving Licence Experience leading directly employed operatives and supervisory teams IOSH/SMSTS qualification

Divisional Manager - Social Housing Repairs and Maintenance Up to 85k plus package Permanent Based in Bath Our client is an innovative and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Divisional Manager to join their team based in Bath. The key function of this role is to lead and manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality, customer focused and commercially driven service is delivered across the division. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance service across our client's property portfolio, ensuring properties meet the required housing and quality standards whilst maximising resident satisfaction and contributing to overall business performance and financial strength. To ensure all activities undertaken meet the client's business objectives, turnaround times, key performance indicators and quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from residents and customers. To maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Manage escalated complaints including disrepair cases and Environmental Health Notices. To effectively manage divisional budgets and authorise expenditure within agreed limits, ensuring maximum cost effectiveness and strong financial performance. To ensure compliance across repairs and void operations in respect of governance, statutory and regulatory requirements, including health and safety legislation. To provide leadership, direction and performance management to operational teams, driving continuous improvement, service excellence and commercial success across the division. Please apply online or call Mia on (phone number removed).

Divisional Manager - Social Housing Repairs and Maintenance Up to 85k plus package Permanent Based in Huntingdon Our client is an innovative and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Divisional Manager to join their team based in Huntingdon. The key function of this role is to lead and manage the team of Supervisors and trades delivering the repairs and voids service, ensuring a high quality, customer focused and commercially driven service is delivered across the division. Key Responsibilities Additional duties include: To lead and ensure the efficient management of the reactive repairs and maintenance service across our client's property portfolio, ensuring properties meet the required housing and quality standards whilst maximising resident satisfaction and contributing to overall business performance and financial strength. To ensure all activities undertaken meet the client's business objectives, turnaround times, key performance indicators and quality standards. Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from residents and customers. To maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times. Manage escalated complaints including disrepair cases and Environmental Health Notices. To effectively manage divisional budgets and authorise expenditure within agreed limits, ensuring maximum cost effectiveness and strong financial performance. To ensure compliance across repairs and void operations in respect of governance, statutory and regulatory requirements, including health and safety legislation. To provide leadership, direction and performance management to operational teams, driving continuous improvement, service excellence and commercial success across the division. Please apply online or call Mia on (phone number removed).