Housing Officer

Housing Officer

A local authority is seeking a motivated and experienced Housing Officer to join a busy team delivering housing services across Bournemouth. You will manage your own neighbourhood patch and must be able to respond quickly to issues as they arise.

Role Purpose

• Deliver a high-quality housing management service
• Support sustainable tenancies and resolve complex housing issues

Key Responsibilities

• Manage a neighbourhood patch, including tenancy, estate and void management
• Respond to and resolve anti-social behaviour and safeguarding concerns
• Handle a complex caseload, including tenancy breaches and investigations
• Act as an escalation point for complex housing issues
• Work with residents, partners and agencies to resolve cases
• Serve legal notices, prepare cases and attend court where required
• Lead or support multi-agency responses to complex issues
• Provide advice, reports and contribute to service improvements

Essential Requirements

• Experience working in housing management or as a Housing Officer
• Experience dealing with the public in challenging situations
• Knowledge of anti-social behaviour, safeguarding and tenancy management
• Strong communication and problem-solving skills
• Ability to manage a varied and complex workload
• Full UK driving licence and access to a vehicle

Desirable

• Chartered Institute of Housing qualification (or similar)

Additional Information

• Agile working available, with expectation to attend the patch as required
• Temporary contract until end of November with potential extension