Client Relationship Manager

Client Relationship Manager - Waste Management & Construction Sector

London (Field-Based)

£45,000 - £65,000 + Car/Car Allowance + 20% Bonus (with accelerators)

Are you currently working within waste management, construction, or a related operational environment and looking to step into a more commercial, client-facing role?

Stafforce are recruiting for a leading provider within the waste management and environmental services sector, supporting commercial clients across London and the South East. This organisation is recognised for delivering reliable, compliant, and sustainable solutions, working closely with businesses across construction, infrastructure, and industrial sectors.

This opportunity is ideal for someone with a background in waste, construction, plant hire, logistics, or environmental services who understands site operations and is confident building strong client relationships.

The Role

As a Client Relationship Manager, you will manage an established portfolio of 60-70 commercial accounts, with a combined annual value of £4-5 million.

This is not a cold sales role. Instead, you will focus on developing existing relationships, identifying opportunities for growth, and becoming a trusted partner to your clients across their waste and environmental requirements.

Success in this role comes from being visible on-site, understanding operational challenges, and providing practical, commercially sound solutions.

This is a field-based role across London, with weekly visits to the Belvedere office for team collaboration and planning.

Key Responsibilities

• Manage and develop a portfolio of existing waste and construction-related accounts
• Build strong relationships through regular site visits and client engagement
• Identify opportunities to increase revenue across services and waste streams
• Work closely with operational teams to ensure service delivery and client satisfaction
• Develop and implement account growth strategies
• Negotiate commercial agreements while maintaining margin and service quality
• Maintain accurate CRM records, pipeline tracking, and forecasting
• Deliver against revenue growth and retention targets

What You'll Be Working With

• Construction sites and contractors
• Waste and recycling operations
• Logistics and industrial environments
• Facilities and commercial clients

About You

• Background in waste management, construction, plant hire, logistics, or similar
• Experience in account management, site management, or client-facing roles
• Strong understanding of site operations and compliance
• Confident communicator who can build relationships at all levels
• Commercially aware with a focus on growth and performance
• Highly organised and able to manage multiple accounts
• Full UK driving licence

What's on Offer

• £45,000-£65,000 basic salary (depending on experience)
• Company car or car allowance
• 20% bonus with additional earning potential for overachievement
• A role focused on relationship management rather than cold sales
• Clear progression within a growing and successful business
• The opportunity to work closely with major clients across construction and waste sectors

If you're looking to move from an operational or sector-based role into a more commercial position, or you already have account management experience within waste or construction, this is a fantastic opportunity to develop your career.

Apply today with your CV!