Resident Liaison Officer RLO

Resident Liaison Officer (RLO)
Brentwood Essex (site-based)
£35,000 (neg depending on experience)
Monday-Friday 8:00am - 5:00pm
We are working with a well-established contractor delivering works within the council and social housing sector, who are looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a key project in the Brentwood area.
This role will be based in an office within the block on-site, initially covering one residential block, with the potential to support an additional two blocks as the project progresses.
The Role As the Resident Liaison Officer, you will be the main point of contact between residents and the site team, ensuring clear communication and a smooth delivery of works. This role is site based within an office based in the building itself.
The project involves upgrades such as ventilation upgrades and fire stopping works, so experience within social housing or similar environments is essential.
Resident Liaison Officer / RLO Key Responsibilities

• Acting as the first point of contact for residents throughout the project
• Building strong relationships with tenants and maintaining a positive presence on site
• Communicating upcoming works, access requirements, and any disruptions
• Managing resident queries, concerns, and complaints in a professional and empathetic manner
• Coordinating access to properties and ensuring appointments are kept
• Working closely with site managers and operatives to ensure works run smoothly
• Keeping accurate records of resident interactions and feedback

Resident Liaison Officer / RLO What We're Looking For

• Previous experience as a Resident Liaison Officer (RLO) within social housing, refurbishment, or planned works
• Confident communicator with a friendly, approachable manner
• Ability to manage difficult conversations and resolve issues calmly
• Organised and able to keep clear, accurate records
• Comfortable working on-site full-time
• A proactive attitude and strong sense of responsibility

Resident Liaison Officer / RLO What's on Offer

• Salary up to £35,000 depending on experience (neg for the right person)
• Car allowance once needed with multiple sites
• Stable, ongoing project with potential for further phases
• Opportunity to work with a reputable contractor in the social housing sector

If you're an experienced RLO who enjoys working closely with residents and being part of a well-run site team, we'd love to hear from you.