New Homes Coordinator

A leading property developer have a requirement for a New Homes Coordinator to join their team based in MAnchester.

New Homes Coordinator role

Working closely with the with the New Homes Manager you will be responsible for delivering a first class customer service to customers within their defect and warranty period. Duties to include:

• Being a point of contact for incoming telephone calls and e-mails from customers / contractors and colleagues
• Issue the defect reports ahead of the defect calls with the Contractors and Investors
• Respond to customers to obtain more evidence/information and visit customers as/when necessary.
• Ensure all customer appointments, responses to e-mails and e-mails after post occupation visits are sent and are friendly but written in a clear and concise way.
• Responsible for arranging and undertaking weekly progress meetings with the Principal Contractor, to discuss and actively progress dates for the closing out of defects in customers' homes and discuss / co-ordinate any large works.
• Coordinate complaints using the complaints procedure, including issuing acknowledgements and formal responses to customers within set timescales, liaising with external parties, collating and checking data and information for accuracy and appropriateness.
• Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
• Liaise between Site Management teams, Customer Care Technicians and external contractors to ensure all remedial works are completed efficiently
• Liaise with the third party contractor to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
• Undertake post-completion satisfaction calls to customers.
• Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.
• Ensure contractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.
• Update weekly reports and distribute to relevant personnel

Skills and experience required:

• Previous experience in a customer care role within the construction of housebuilding industry
• Strong problem-solving skills, with the capacity to deal with complex and escalated customer issues effectively
• Excellent verbal and written communication skills, with the ability to manage difficult conversations and maintain a professional manor.
• Commitment to delivering exceptional customer service and enhancing the customer experience.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Sound knowledge of housebuilding processes and methods, and the ability to identify and action defects correctly.

What's on offer?

The company are offering a competitive salary (dependant on experience), company bonus scheme, 37.5 hours per week, pension scheme, life assurance, 25 days leave (increases with services) and various other company benefits.

If you are interested in the role and would like to apply, please contact Deena at Fawkes & Reece or apply via the link.