Repairs Coordinator/Scheduler

Role Overview

We are seeking an experienced and highly organised Business Support Officer to support the delivery of a large General Build contract for Islington Council, with potential involvement in similar contracts in the future.

The successful candidate will play a key role in coordinating repairs, planning and scheduling works for trade operatives, and ensuring the smooth day to day running of contract support functions.

Key Responsibilities

• Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives
• Allocate work efficiently to ensure productivity targets and deadlines are met
• Monitor job progress and update systems accordingly
• Act as a central point of contact for operatives, supervisors, and internal teams
• Liaise with clients, including local authority representatives, where required
• Ensure all works are logged, tracked, and completed in line with service level agreements
• Maintain accurate records and ensure data integrity across systems
• Support the wider contract team with administrative and operational tasks
• Assist in resolving scheduling conflicts and responding to urgent or emergency repairs

Key Requirements

• Previous experience in a Business Support, Scheduling, or Coordination role
• Strong background in social housing and/or facilities management (FM) contracts
• Proven experience in repairs planning and scheduling for trade operatives
• Good understanding of responsive maintenance and property services
• Experience working on local authority contracts is highly desirable

Skills and Competencies

• Proficient in IT systems and Microsoft Office packages
• Working knowledge of housing management systems, particularly Oneserve, is highly desirable
• Strong organisational and time management skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Excellent communication skills, both written and verbal
• Problem-solving mindset with the ability to prioritise effectively
• High level of accuracy and attention to detail

Additional Information

• This is a fully office-based role
• The position supports a key contract and requires reliability and flexibility
• Opportunity to support additional contracts as the business grows

What We Offer

• A supportive and collaborative working environment
• Opportunities for development and progression
• The chance to work on high-profile local authority contracts