Centre Operations Manager

Are you a facilities management expert, with a background in retail and a talent for achieving seamless operational management?

This role as Operations Manager is based at Hempstead Valley Shopping Centre in Gillingham, Kent - and part of the centre management team.

You will ensure the centre remains a safe, welcoming, and high-performing environment for its retail store tenants and thousands of daily visitors.

The salary on offer is circa £40,000 plus an excellent benefits package that includes generous holiday allowance, annual bonus, private healthcare and dental cover too.

This isn t just about "keeping the lights on", it s about liaising with asset managers, marketers, building surveyors, and store managers to constantly improve the performance and appeal of the site.

What you will be doing:

• Conduct daily inspections of common areas to ensure the highest standards of safety and presentation.
• Lead and monitor performance for security, cleaning, M&E, and seasonal decorations. You will be responsible for reviewing RAMS and issuing Permits to Work.
• Work closely with building surveyors to implement 5/10 year PPM reports and manage reactive maintenance.
• Take ownership of budget setting, management, and reconciliation to ensure service efficiency.
• Act as a key point of contact for occupiers and clients, building strong relationships with the Head Office team and local stakeholders.
• Assist the marketing team with the safe implementation of events and promotional activities.

What you need to bring:

• Experience leading on facilities and operations in a similar shopping centre or large-scale retail complex
• IOSH qualification is essential; NEBOSH would be even better, and IWFM or an equivalent qualification would be helpful too
• You are proactive, flexible, and capable of communicating with everyone from onsite contractors to high-level asset managers.
• You have proven experience in producing client reports and managing complex maintenance and operations schedules.

If you have wider operational and facilities management experience in a retail environment, then we want to hear from you! Apply today.