Resident Liaison Officer

Job Title- Resident Liaison Officer

Location- Leeds

Salary- 28,000- 30,000

Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?

Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?

We are working with a leading contractor who work on behalf of housing providers across the country to deliver improvement works. They have a number of ongoing contracts including kitchen and bathroom refits, and further major works. The are looking for a resident liaison officer who with experience of excellent customer service and face to face communication.

As a resident liaison officer, you will;

• Be the first point of contact for residents during scheduled works
• Make sure that residents are informed and happy with all updates
• Respond to complaints and issues that arise
• Keep detailed reports of resident feedback
• Attend site visits with the site manager and conduct progress surveys when required

As a resident liaison officer, is it required that you;

• Have excellent face to face and telephone communication skills
• Have experience within social housing, and ideally construction/repairs teams
• Have a full clean driving licence
• Have a clean criminal record for enhanced DBS checks

As a resident liaison officer, you will receive;

• 28,000- 23,000 dependent on experience
• Car allowance
• 25 days annual leave plus bank holiday
• Pension scheme
• Retail discounts and health and well-being benefits

If this sounds of interest to you, or you know someone that may be a good fit, please get in touch.