Workplace Coordinator

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Workplace Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Manchester.

Role Summary:

The successful candidate will be responsible for providing the operational delivery of the post room services and support Facility Management services.

• Carry out Mail Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping digital mail post trays names up to date, ensuring areas are tidy and that uncollected post is distributed
• Support in offsite archiving recalling and sending offsite.
• Monitor and maintain stationery levels
• Deliver goods received to correct destination/person
• Approve invoices; goods received notes and statements for payment purposes
• Assists with preparing meeting and conference rooms. support setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. IT/AV checks.
• Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
• Comply with HSE requirements as outlined within the SLA and as instructed by the company policy
• Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities
• Report all accidents, occupational illnesses and emergencies in relevant books/documentation
• Ensure all contractors, under sphere of control, operate within appropriate HSE processes and client HSE standards
• Conduct monthly health and safety SLA checks in support of contract performance requirements
• Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
• Provides personal services to employees such as arrangement stationary for events, office wayfinding, volume tracking & reporting, storytelling & building tours & administrative support (preparation of meeting materials), and other services as needed.
• Maintains neat appearance in the print hubs, meeting rooms rooms and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
• Assists the Workplace Services Team and CBRE community with general administrative support including event management, desk booking, locker management, etc. Requests building and/or equipment services as needed.
• Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.
• Responds to community requests and complaints regarding Workplace Experience services.
• Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers.
• Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues.
• Any other task suitable and agreeable within scope

Person Specific

• Strong PC skills, MS Office
• Self-motivated and resourceful
• Good administrative skills
• Well organised and good prioritisation and planning skills
• Service orientated attitude combined with innovative thinking
• Knowledge and awareness of the facilities management industry
• Practical experience in working with supply partners to deliver a seamless, integrated service
• Customer services experience and the ability to communicate at all levels
• Deal with any enquiries in a prompt and efficient manner
• To immediately raise any health and safety concerns to your manager or team leader