CBRE Local UK

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 120,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Role Summary: This important role shapes the workplace experience from the first interaction, creating consistently welcoming, positive and courteous moments. It supports and coordinates workplace experience services, including administrative support, Front of House, visitor management, executive and customer visits, hospitality and workplace events for colleagues, partners and visitors. As an embedded extension of client's Workplace team during an anticipated nine-month engagement, the Workplace Experience Lead will lead the team while reviewing, developing and embedding consistent service standards, operating procedures and hospitality-led principles. The engagement will combine day-to-day leadership with longer-term service improvement, leaving the Workplace Experience function stronger, more consistent and better equipped to deliver a welcoming, professional and hospitality-led experience. Workplace Experience Leadership: Provide day-to-day leadership of the Workplace Experience team Lead team planning, workload prioritisation and service delivery Coach and develop team members through regular feedback and mentoring Promote a culture of hospitality, ownership and continuous improvement Lead by example and reinforce the behaviours expected when supporting Arm people, customers, partners and visitors. Act as the primary escalation point for Workplace Experience matters. Ensure Workplace Experience services are delivered consistently and professionally Workplace Experience Review and Improvement: Review existing Workplace Experience services and operating practices. Assess the experience of the client's people, customers, partners and visitors across Workplace Experience services Review of how hospitality is currently reflected across Front of House, visitor management, workplace events and customer visits Identify opportunities to improve service quality, efficiency, attention to detail and operational consistency Develop and implement practical improvements that enhance the overall workplace experience Pilot new initiatives and refine improvements through operational delivery. Use feedback and service observations to inform priorities and improvements. Service Standards and Operating Model: Develop a Workplace Experience Playbook covering Front of House, visitor management, workplace hospitality, customer visits and workplace events Define clear hospitality principles, service standards, operating procedures and experience journeys Establish consistent expectations for welcoming, hosting, communication, presentation and service recovery Produce practical templates, guidance documents and operational checklists. Develop an operating model that supports consistent service delivery across the Workplace Experience function Clarify team roles, responsibilities, ownership and interfaces with supporting teams Ensure new standards are practical, scalable and embedded into day-to-day operations Workplace Hospitality, Customer Visits and Events: Lead and support the delivery of executive visits, customer engagements and workplace events Review and enhance hospitality standards across Workplace Experience services Develop consistent approaches for welcoming and hosting customers, partners, visitors and senior leaders Establish clear standards for visit planning, arrival, hosting, refreshments, room presentation, wayfinding and departure Develop consistent approaches for planning and delivering workplace events Introduce practical initiatives that improve the experience of Arm people, customers, partners and visitors Ensure Workplace Experience services reflect the client's culture, values and expected standards Support the team during high-profile visits, events and periods of increased operational demand Stakeholder Engagement: Build strong relationships with Workplace leadership, business stakeholders and service partners Facilitate workshops, service reviews and improvement sessions. Gather feedback from Arm people, customers, stakeholders and service partners Build alignment around hospitality principles, service standards, processes and ways of working Promote collaboration across Workplace, Facilities Management, Security, Catering, IT and other supporting functions Work with service partners to ensure a seamless and coordinated experience across all touchpoints Communicate progress, priorities, risks and required actions clearly and proactively Continuous Improvement and Embedding: Monitor delivery service and identify opportunities for continuous improvement. Refine documentation, hospitality principles and service standards based on operational feedback Embed new processes, behaviours and standards into day-to-day operations. Support knowledge transfer and capability development across the Workplace Experience team Track the implementation of agreed improvements throughout the engagement Prepare recommendations for the continued development of Workplace Experience beyond the engagement

Job Title: Contract Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join the team located in Bradford, working alongside a high profile client. Role Summary: Responsible for the contract management of the staff, operation and maintenance of all services, project works and Building performance. Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures. To direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management. To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems. Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies). To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio. To ensure quality is maintained throughout the facilities. Ensuring business policies and processes are effectively communicated, and implemented within the contract. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home. Experience Required: Experience in Facilities Management, Building Services or Critical Environments. Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives. Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable. Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint). A good level of English and Mathematics required. Strong organisational and communication skills with the ability to prioritise workloads. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

Facilities Manager - Technical (Birmingham) CBRE Global Workplace Solutions is seeking an experienced Operations Manager - Technical / Hard Services to lead FM service delivery across a key BT account in Birmingham. This is a senior leadership role responsible for overseeing Hard and Soft FM operations, ensuring technical excellence, statutory compliance, operational performance, and exceptional client service. You'll provide governance across M&E systems, critical infrastructure, asset management, and compliance while leading high-performing teams and specialist suppliers. We're looking for someone with: Strong Facilities Management leadership experience within a Hard Services environment Extensive knowledge of M&E systems, critical plant, and statutory compliance Experience managing multi-disciplinary teams and service partners A proven track record in operational excellence, risk management, and continuous improvement Outstanding stakeholder management and communication skills If you're a technical FM leader who thrives in a fast-paced environment and is passionate about delivering safe, compliant, and efficient services, we'd love to hear from you. Apply today to join a world-leading facilities management organisation.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Job Title: Front of House / Facilities Assistant (Cardiff) The Facilities Assistant is responsible for delivering an exceptional Workplace Experience and Front of House service, ensuring a professional and welcoming environment for employees, visitors, and contractors. Role Summary: Act as the first point of contact for workplace and facilities-related enquiries, delivering an excellent employee and visitor experience. Provide a professional meet-and-greet service for visitors and notify hosts of their arrival. Process all new starters and leavers through the access control system, keeping records up to date. Monitor the Facilities Team inbox, resolving queries or escalating issues appropriately. Manage meeting room bookings, catering requests and room set-ups as required. Manage incoming and outgoing mail, including distribution, processing, and franking services. Support with raising POs, invoicing, making payments and reconciling company credit card transactions. Manage archive storage requests. Manage printed stationery requests. Assist with group hotel, travel and external meeting venue bookings. Organise couriers as required. Coordinate and manage car parking arrangements. Manage employee locker allocation and records. Maintain security for the site by managing all access in and out for colleagues and visitors, including issuing visitor passes as required. Manage the visitor tracking system and notify Building Management with a daily visitor list. Support the Facilities Specialist in maintaining statutory compliance across the site. Support the Facilities Specialist to coordinate contractor activities and ensure adherence to site safety requirements. Assist with planned preventative maintenance and reactive maintenance records. Support Health & Safety inspections, audits, and risk management activities. Support Business Continuity and Disaster Recovery planning activities. Act as Fire Warden and support emergency evacuation procedures. Coordinate DSE assessment requirements and workplace adjustments where appropriate. Support other sites when required. Contribute to the business Energy & Sustainability plans by sharing ideas and implementing improvements. Experience Required Communication Skills Ability to comprehend and interpret instructions, short correspondence and memos, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common enquiries or complaints from clients, co-workers and supervisors. Ability to effectively present information to an internal department and/or large groups of employees. Organisation & Planning Strong organisational skills with the ability to prioritise workload, manage competing demands and meet deadlines. IT Skills Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint and Outlook. Comfortable with and embracing of new technologies and digital tools, including apps, databases, work order management systems, social networking platforms, cloud technologies, handheld mobile technologies and communications tools. Results Oriented Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and a passion for challenges. Customer Focused Develop strong customer relationships by listening to and satisfying customer needs. DISCLAIMER This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the role. CBRE reserves the right to amend the duties and responsibilities of the role in line with business requirements.

JOB DESCRIPTION Job Title: Helpdesk and Report Coordinator PURPOSE OF THE JOB This role oversees the day-to-day management of the Facilities Helpdesk, answering all calls from customers, responding to tickets and ensuring that tasks are responded to within the agreed timescale. Additionally, this role provides a comprehensive reporting service, ensuring that all data gathered from the operation of the account is reported in a useful and informative way. This role is also a deputy for the Lead Contract Support, stepping in to support and cover Contract Support duties when required. MAIN DUTIES AND RESPONSIBILITIES 1. Positively respond to both our internal and external customers through effective communication and personal accessibility. 2. Be an ambassador of the CBRE values and behaviours. Ensure a professional image of CBRE is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times. 3. Provide excellent customer service by understanding customer needs and managing client expectations. 4. Actively participate in a diverse and effective team - attend all meetings and promote open and inclusive environment. 5. Ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. To include the active participation in a safe working environment. 6. Achieve results within quality and time restraints to include both internal and customer KPIs. 7. Monitor the Facilities helpdesk, ensuring that all calls are responded to promptly and that tickets logged on the CAFM system and assigned to the appropriate engineer. 8. Run regular reports from the CAFM system, presenting trend information and providing management with data to support decisions. 9. Drive performance against SLAs, ensuring that jobs are being responded to, updated and closed down within the agreed timescales. 10. Prepare various internal and customer facing reports for the account, liaising with the appropriate people for accurate information and ensuring attention to detail. 11. Maintain the QHSE database with hazard reporting and customer feedback. 12. Complete the timesheet submission for payroll, ensuring that all annual leave, sickness and training is correctly recorded and that timesheets have the appropriate references for budget allocation. 13. Raise service orders and purchase orders as requested, ensuring that all trackers and systems are kept up to date with the relevant information and that reports are sent out timely. 14. Order all PPE, uniform and tools as required. 15. Keep the account training matrix up to date at all times, ensuring that the team are notified of any training gaps and that training certificates are obtained for completed courses. 16. Support the Lead Contract Support by covering any duties when required. 17. Carry out any reasonable request from management. PERSON SPECIFICATION Education Essential A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Training Essential Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level. Desirable PowerPoint and CAFM systems. Experience Essential Previous experience of a customer-facing role using CAFM systems. Desirable Experience with running, interrogating and presenting management information. Desirable Financial administration experience. Aptitudes Strong customer service skills. Excellent verbal and written communication skills. Self-motivated and systematic. Results/ task orientated, attention to detail and accuracy. Excellent time management and organisational skills. Commitment to continuous improvement. Ability to work as part of a team, as well as independently. Characteristics Reliable and committed. Professional. Able to maintain a positive outlook whilst working under pressure and with changing demands and priorities.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Titchfield . The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards. Key Responsibilities Monitor FM works onsite and liaise with service providers/sub-contractors. Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. Be responsible for all the health and safety compliance onsite. Oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract. Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained. To compile and maintain all required management information/records relating to company, health and safety and other related records. To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs. Proactively manage risk and deal with insurance issues on site Liaise with the building manager and the procurement department to ensure compilation of external contracts. Full JD can be provided upon application. Person Specification/Requirements Educated to degree level or equivalent. Previous facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

Job Title: Facilities Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in Bracknell. The successful candidate will be responsible for providing the operational delivery of all Facility Management services. Key Tasks Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses and emergencies in relevant books/documentation Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Carry out Mail Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed Check that printers and photocopiers are supplied with paper and change toner cartridges when required Monitor and maintain stationery levels Deliver goods received to correct destination/person Co-ordinate site waste and recycling arrangements Carry out statutory fire testing and associated checks Co-ordinate with Security and report any faults on access entry system where necessary Raise Purchase Orders for goods or services as required, in compliance of business controls at all times Approve invoices; goods received notes and statements for payment purposes Act as responsible person in line with DFA to carry out cost control function Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times Act as deputy in the absence of line management Provide and arrange cover for the FM team as defined by line management In addition to the tasks mentioned above, other activities and responsibilities may be individually defined Person Specification Strong PC skills, MS Office Self-motivated and resourceful Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels