Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Facilities Assistant CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a facilities assistant to join the team located in Portsmouth Key Responsibilities Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible. Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required. Liaise with Landlord to ensure overall service to users in the building is maintained. Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team. Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained. Maintain break out and kitchen areas when janitorial team not available. Administration of taxis booking liaising with customer. Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted. Carry out monthly workplace inspections. Coordination of site inductions. Ensure signage and notice boards are kept neat and tidy at all times. Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented. To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries. Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance. To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records Sort & deliver all incoming (internal and external) post to individual desks. Sort all outgoing mail (internal and external), including special and recorded deliveries Maintain a safe and tidy work place. In addition to the above mentioned tasks, other activities and responsibilities may be individually defined. Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training. Follow required emergency prevention and operational controls. Report all accidents, occupational illnesses and emergencies. Apply, execute and maintain function related quality issues. Essential Skilled Excellent telephone and email manner Computer literate, preferably some data entry experience Demonstrate a natural passion and understanding of quality customer service Experience within an FM/Customer Service environment providing guest and reception services to the highest standard
08/07/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Facilities Assistant CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a facilities assistant to join the team located in Portsmouth Key Responsibilities Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible. Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required. Liaise with Landlord to ensure overall service to users in the building is maintained. Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team. Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained. Maintain break out and kitchen areas when janitorial team not available. Administration of taxis booking liaising with customer. Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted. Carry out monthly workplace inspections. Coordination of site inductions. Ensure signage and notice boards are kept neat and tidy at all times. Undertake weekly cleaning quality checks and highlight any non-compliance to Serviced Office provider. Ensure all quality checks are documented. To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries. Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance. To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records Sort & deliver all incoming (internal and external) post to individual desks. Sort all outgoing mail (internal and external), including special and recorded deliveries Maintain a safe and tidy work place. In addition to the above mentioned tasks, other activities and responsibilities may be individually defined. Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training. Follow required emergency prevention and operational controls. Report all accidents, occupational illnesses and emergencies. Apply, execute and maintain function related quality issues. Essential Skilled Excellent telephone and email manner Computer literate, preferably some data entry experience Demonstrate a natural passion and understanding of quality customer service Experience within an FM/Customer Service environment providing guest and reception services to the highest standard
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Nottingham . The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards. Key Responsibilities Monitor FM works onsite and liaise with service providers/sub-contractors. Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. Be responsible for all the health and safety compliance onsite. Oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract. Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained. To compile and maintain all required management information/records relating to company, health and safety and other related records. To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs. Proactively manage risk and deal with insurance issues on site Liaise with the building manager and the procurement department to ensure compilation of external contracts. Full JD can be provided upon application. Person Specification/Requirements Educated to degree level or equivalent. Previous facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
02/07/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Nottingham . The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards. Key Responsibilities Monitor FM works onsite and liaise with service providers/sub-contractors. Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. Be responsible for all the health and safety compliance onsite. Oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract. Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained. To compile and maintain all required management information/records relating to company, health and safety and other related records. To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs. Proactively manage risk and deal with insurance issues on site Liaise with the building manager and the procurement department to ensure compilation of external contracts. Full JD can be provided upon application. Person Specification/Requirements Educated to degree level or equivalent. Previous facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
Job Title: Regional Workplace Services Coordinator Job Objectives and Responsibilities Provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week). This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised Deloitte areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised Deloitte areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Deloitte Paper Lite initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with Deloitte ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
02/07/2026
Full time
Job Title: Regional Workplace Services Coordinator Job Objectives and Responsibilities Provide operational coverage on a shift basis between 07:00 and 19:00 (40 hours per week). This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised Deloitte areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised Deloitte areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Deloitte Paper Lite initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with Deloitte ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
02/07/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London . As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained. Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development Promote and maintain CBRE culture. Collate and process timesheets and expenses weekly in absence of Contract Support. Communicate effectively and build/maintain relationships at all levels with internal and external customers. Attend and participate in any relevant training courses. Contract: Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Finance: Understand procedures and processes and operate them to the required standard. Examples of these are: Obtaining supplier quotes and uploading onto the internal system for client approval. Arranging agency cover & submitting hours on portal. Updating the CBRE Performance Portal as and when required. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution Customer and team focus - Puts customer and team needs first; always considers impact of their actions
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Facilities Assistant CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to join the team located in Manchester. The successful candidate will ensure effective delivery of facilities services including Reception, Couriers, Stationery, Mail, Meeting room management, Audio visual equipment, Housekeeping, Reprographics, Goods in/out, archiving and general office services. Role Summary: Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner. Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required. Liaise with Landlord to ensure overall service to users in the building is maintained. Maintain security and safety standards as required. Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted. Carry out monthly workplace inspections. Coordination of site inductions. To log all outgoing goods and incoming goods for tracking purposes. Administer the booking system for conference rooms and workrooms To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records. Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training. Experience Required: Previous experience within the Facilities Management industry preferrable. Experience within Customer Services. Excellent telephone and email manner. Highly organised with a structured approach. Computer literate, preferably some data entry experience. Demonstrate a natural passion and understanding of quality customer service.
02/07/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Facilities Assistant CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to join the team located in Manchester. The successful candidate will ensure effective delivery of facilities services including Reception, Couriers, Stationery, Mail, Meeting room management, Audio visual equipment, Housekeeping, Reprographics, Goods in/out, archiving and general office services. Role Summary: Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner. Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required. Liaise with Landlord to ensure overall service to users in the building is maintained. Maintain security and safety standards as required. Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted. Carry out monthly workplace inspections. Coordination of site inductions. To log all outgoing goods and incoming goods for tracking purposes. Administer the booking system for conference rooms and workrooms To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records. Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training. Experience Required: Previous experience within the Facilities Management industry preferrable. Experience within Customer Services. Excellent telephone and email manner. Highly organised with a structured approach. Computer literate, preferably some data entry experience. Demonstrate a natural passion and understanding of quality customer service.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: WORKPLACE EXPERIENCE HOST Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all clients, customers, colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language. Ensure that visitor and client arrivals are communicated to relevant personnel and that visitors are met in line with warm welcome. This includes offering toilet facilities and offering to take any coat/bags (See Pillars of Excellence guideline). Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Ensure visitors are kept informed of any delays. Maintain company culture: Uphold professional atmosphere in reception area. Assist the Workplace Team and CBRE community with general administrative support. Assist with on-boarding process - including new employee orientation and welcoming procedures. First day orientation management. Help manage community requests, complaints and queries regarding Workplace services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Complete weekly diary duties. Ensure cleanliness: Maintain clean, professional, and inviting front-of-house areas by working with onsite cleaning team. To communicate regularly with the Workplace Coordinator and Facilities Manager with any new and important issues that may arise. Site Specific Responsibilities: Direct visitors: Guide employees and guests to their desired destinations within the premises Provide visitor WI-FI access and getting set up assistance. Arrange for First Aider attendance in the event of an accident/incident. Escalate to CBRE management team and notify client. Management of unannounced visits by Regulator or Government body (e.g. Police, EHO, Fire Brigade). Management of 3rd parties serving of legal documents to the building. Ensuring site BCP procedures are understood and can be carried out at short notice. Working closely with Elekta HR team to ensure that all telephony directories are compiled and up to date. Internal and External Calls: Respond to phone enquiries promptly and professionally and ensure no personal information is gathered. Remaining calm and in 'control in' in the event of personnel / Visitors becoming agitated and frustrated. Creating access passes for visitors and issuing temporary access passes for Elekta staff (if forgotten) and working with the onsite security team to ensure data is captured correctly allowing for accurate reporting. Travel Support, Assist visitors with travel information and arrangements. Booking of Hire Vehicles and Taxis. Checking Executive Briefing Centre (EBC) at the start of each day and ensure any observations / issues are logged to the CBRE team. Elekta EBC manager to be notified. Assisting with conducting Cornerstone Floor Checks and Meeting Room Conditions. Administrative support and supplier management. Managing of incoming and outgoing post duties. Escalate any breaches in security or access protocols to the appropriate manager and Security team as soon as reasonably practical to do so. Experience Required: Communication Skills - Have excellent time management and communication skills (verbal and written). Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. Display excellent personal presentation and interpersonal skills. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - Develop strong customer relationships by listening to and satisfying customer needs. Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. Be able to offer a warm and professional welcome to all guests, ensuring they feel valued from the moment they arrive. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.
01/07/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: WORKPLACE EXPERIENCE HOST Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all clients, customers, colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language. Ensure that visitor and client arrivals are communicated to relevant personnel and that visitors are met in line with warm welcome. This includes offering toilet facilities and offering to take any coat/bags (See Pillars of Excellence guideline). Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Ensure visitors are kept informed of any delays. Maintain company culture: Uphold professional atmosphere in reception area. Assist the Workplace Team and CBRE community with general administrative support. Assist with on-boarding process - including new employee orientation and welcoming procedures. First day orientation management. Help manage community requests, complaints and queries regarding Workplace services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Complete weekly diary duties. Ensure cleanliness: Maintain clean, professional, and inviting front-of-house areas by working with onsite cleaning team. To communicate regularly with the Workplace Coordinator and Facilities Manager with any new and important issues that may arise. Site Specific Responsibilities: Direct visitors: Guide employees and guests to their desired destinations within the premises Provide visitor WI-FI access and getting set up assistance. Arrange for First Aider attendance in the event of an accident/incident. Escalate to CBRE management team and notify client. Management of unannounced visits by Regulator or Government body (e.g. Police, EHO, Fire Brigade). Management of 3rd parties serving of legal documents to the building. Ensuring site BCP procedures are understood and can be carried out at short notice. Working closely with Elekta HR team to ensure that all telephony directories are compiled and up to date. Internal and External Calls: Respond to phone enquiries promptly and professionally and ensure no personal information is gathered. Remaining calm and in 'control in' in the event of personnel / Visitors becoming agitated and frustrated. Creating access passes for visitors and issuing temporary access passes for Elekta staff (if forgotten) and working with the onsite security team to ensure data is captured correctly allowing for accurate reporting. Travel Support, Assist visitors with travel information and arrangements. Booking of Hire Vehicles and Taxis. Checking Executive Briefing Centre (EBC) at the start of each day and ensure any observations / issues are logged to the CBRE team. Elekta EBC manager to be notified. Assisting with conducting Cornerstone Floor Checks and Meeting Room Conditions. Administrative support and supplier management. Managing of incoming and outgoing post duties. Escalate any breaches in security or access protocols to the appropriate manager and Security team as soon as reasonably practical to do so. Experience Required: Communication Skills - Have excellent time management and communication skills (verbal and written). Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. Display excellent personal presentation and interpersonal skills. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - Develop strong customer relationships by listening to and satisfying customer needs. Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally. Be able to offer a warm and professional welcome to all guests, ensuring they feel valued from the moment they arrive. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: Workplace Services Ambassador Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the workplace experience by creating a human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services to visitors & employees, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. Have total ownership of all spaces including meeting rooms, events, collaboration and workspaces to ensure the best first impression and work experience throughout using the PHD model Assists the wider Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, locker management etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, events, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Monitor and manage desk and partner office utilization daily. Manage and support moves across floors and buildings. Assist with furniture and layout adjustments. Guide users in accordance with firm strategy (e.g., shared/hot desking). Support the analytics team in data gathering and accuracy Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office and community stock and ensure system is in place to ensure optimum levels. Handle inquiries and requests promptly and professionally, in person, by phone, or email. Maintain office cleanliness to the expected standard across all areas, both client and internal and report any issues. Take ownership of client and staff interactions, ensuring follow-up as needed. Provide catering services and maximize sales opportunities through effective selling. Actively gather client feedback and share it with the line manager. Support the Facilities team with various tasks (scanning, archiving, desk counts, contractor management, etc.) to foster a collaborative "Unified FM " approach. Assist with project management as required for your area of the business Contribute to the digitalization of service Experience Required: Communication Skills - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge - Requires basic knowledge of financial terms and principles. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Facilities, Front Desk, Concierge, Hospitality or other Customer Service environment) is preferred. Experience in facilities management and/or dealing with suppliers/contractors. First aid and Fire Warden certified, or willing to become certified.
18/06/2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: Workplace Services Ambassador Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the workplace experience by creating a human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services to visitors & employees, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. Have total ownership of all spaces including meeting rooms, events, collaboration and workspaces to ensure the best first impression and work experience throughout using the PHD model Assists the wider Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, locker management etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, events, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Monitor and manage desk and partner office utilization daily. Manage and support moves across floors and buildings. Assist with furniture and layout adjustments. Guide users in accordance with firm strategy (e.g., shared/hot desking). Support the analytics team in data gathering and accuracy Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office and community stock and ensure system is in place to ensure optimum levels. Handle inquiries and requests promptly and professionally, in person, by phone, or email. Maintain office cleanliness to the expected standard across all areas, both client and internal and report any issues. Take ownership of client and staff interactions, ensuring follow-up as needed. Provide catering services and maximize sales opportunities through effective selling. Actively gather client feedback and share it with the line manager. Support the Facilities team with various tasks (scanning, archiving, desk counts, contractor management, etc.) to foster a collaborative "Unified FM " approach. Assist with project management as required for your area of the business Contribute to the digitalization of service Experience Required: Communication Skills - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge - Requires basic knowledge of financial terms and principles. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Qualifications / Experience / Professional Memberships: A minimum of 1 - 2 years related experience (e.g. Facilities, Front Desk, Concierge, Hospitality or other Customer Service environment) is preferred. Experience in facilities management and/or dealing with suppliers/contractors. First aid and Fire Warden certified, or willing to become certified.
