CBRE Local UK

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Facilities Manager (FTC) CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in London. Working alongside one of our most prestigious clients in their head office, you as the Facilities Manager will have responsibility for the management of an FM team, vendors, Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards. Key Responsibilities To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. To be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. This includes ensuring Meridian is regularly updated and monitored in accordance with all the Health and Safety requirements. To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings To compile and maintain all required management information/records relating to company, health and safety and other related records. This includes asset register, emergency plans and all related records and management reports To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs and attend tenant meetings as applicable. To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated within all properties including these managed by reportees, as applicable. To liaise with local authorities as appropriate To proactively manage risk and deal with insurance issues on site To manage major work programmes on site, acting as the liaison point for all parties involved To produce management reports in accordance with the needs of the business. To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy To monitor FM works onsite and liaise with service providers/sub-contractors. Any other duties as in accordance with the needs of the business Person Specification/Requirements Educated to degree level or equivalent Previous regional facilities management experience within a multi let property environment. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills IT literate, together with an understanding and experience of industry specific IT Applications. High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified Analytical skills Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills. BIFM qualification desirable

Account Director Location: London CBRE Global Workplace Solutions (GWS) CBRE is a global leader in real estate services, delivering innovative workplace and facilities management solutions. We are looking for an experienced Account Director to lead a key client contract, driving performance, growth, and service excellence. Key Responsibilities Contract Leadership & Delivery Provide overall leadership of the contract, ensuring all operational and commercial commitments are consistently met and exceeded. Client Relationship & Growth Build strong client relationships, identify opportunities for growth, and support contract retention and re-tender success. Financial Performance Own financial outcomes, including revenue growth, cost control, profitability, and reduction of WIP and debt. Operational Excellence & Compliance Ensure delivery aligns with company policies, statutory requirements, and contractual obligations through effective controls and processes. Health, Safety & Risk Management Promote a strong safety culture, ensuring full compliance with HSE standards across teams and subcontractors. People & Team Development Lead, develop, and structure high-performing teams, including succession planning, coaching, and capability building. Candidate Requirements (6 Areas) Facilities Management Experience Proven experience at Contract or Account Manager level (or above), ideally within technical or hard services. Technical Background Engineering qualification (not essential). Leadership & People Management Strong track record of leading teams, driving performance, and developing talent. Commercial & Financial Acumen Experience managing budgets, driving profitability, and delivering financial plans. Client Engagement & Influence Excellent communication skills with the ability to influence senior stakeholders and build long-term partnerships. Resilience & Delivery Focus Highly organised, self-motivated, and able to perform in fast-paced, high-pressure environments. Why Join CBRE? Global market leader with strong reputation Opportunity to lead high-profile contracts Career development and progression Collaborative and supportive culture

Area General Manager Location: London CBRE Global Workplace Solutions (GWS) CBRE is the global leader in Facilities Management services, delivering innovative workplace solutions across EMEA. We're seeking an experienced Area General Manager to lead a portfolio of client contracts, driving operational excellence, financial performance, and client satisfaction. Key Responsibilities Leadership & Portfolio Management Lead and develop a portfolio of contracts, ensuring operational delivery meets and exceeds client expectations. Client Relationship & Growth Build strong client partnerships, identify growth opportunities, and support contract retention and re-tender success. Financial Performance Own financial delivery across the portfolio, including revenue growth, cost control, and profitability targets. Operational Excellence & Compliance Ensure consistent delivery of high-quality services aligned with company policies, governance, and contractual obligations. Health, Safety & Risk Management Maintain a strong safety culture, ensuring full compliance with HSE standards across all operations. People & Team Development Build and lead high-performing teams, including recruitment, succession planning, coaching, and performance management. Candidate Requirements FM Industry Experience Proven track record within Facilities Management, ideally at Contract or Account Manager level or above. Leadership & People Management Strong experience leading teams, driving performance, and developing talent. Client Engagement Skills Demonstrated ability to build relationships and influence senior stakeholders. Commercial & Financial Acumen Strong understanding of financial drivers, P&L management, and business growth. Operational & Strategic Thinking Ability to balance strategic planning with hands-on delivery in a fast-paced environment. Communication & Influencing Skills Excellent interpersonal, negotiation, and problem-solving capabilities. Why Join CBRE? Global, market-leading organisation Opportunity to lead high-profile client portfolios Strong career progression and development Collaborative, people-first culture

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Host CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Host to join the team located in Epsom, Surrey . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Account Manager - Facilities Management CBRE GWS CBRE Global Workplace Solutions (GWS) is a leading global provider of integrated facilities and real estate services, partnering with clients worldwide to deliver high-performing, innovative workplaces that drive business outcomes. We're looking for an experienced Account Manager to lead the delivery of hard and soft FM services across a key client account. The role You'll take full ownership of operational and commercial performance - ensuring service excellence, strong stakeholder relationships, and continuous improvement across the contract. Key responsibilities Lead day-to-day delivery of FM services (hard & soft) Manage P&L performance and drive profitability Develop client relationships and ensure a 5-star service Lead, motivate and develop site teams and supply chain Identify opportunities for service innovation and growth Ensure H&S compliance and operational best practice About you Proven experience in FM Account/Contract Management Strong commercial acumen with P&L responsibility Excellent leadership and stakeholder management skills H&S qualification (NEBOSH/IOSH) desirable

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator

Job Title: Fabric Technician - Join our dynamic team and take your career to the next level! Company: CBRE Global Workplace Solutions - a leading global provider of integrated facilities and corporate real estate management. Location: Liverpool Job Type: Full-time About the Role: We're seeking a skilled and experienced Fabric Technician to join our team in Liverpool. As a Fabric Technician, you'll play a critical role in ensuring the smooth operation of our clients' facilities, delivering high-quality maintenance and repair services that exceed their expectations. Key Responsibilities: Respond to reactive works and ensure maintenance tasks are completed within agreed timescales Liaise with clients' representatives to deliver exceptional customer service and ensure seamless communication Conduct site surveys and produce detailed reports, method statements, and risk assessments for planned works Repair and replace floor and wall coverings, ceiling tiles, and other building and installation works as required Maintain lighting, general lamp changes, filter changes, and basic plumbing requirements Utilize our cutting-edge PDA system to complete works, key communications, and updates Complete reactive, PPM jobs, and projects in a timely manner Undertake minor projects works and ensure all works are carried out safely and in accordance with Health and Safety at Work Regulations What We're Looking For: Previous experience in fabric, carpentry, or a related trade Painting and decorating experience Experience with fire doors Proven track record of working in high-profile work environments City & Guilds or NVQ equivalent in carpentry Current UKL driver's license Excellent PC skills and ability to learn new systems quickly Strong customer relationship skills and ability to communicate effectively with clients and colleagues Ability to interpret technical drawings, instructions, and processes Self-motivated and organized, with a strong attention to detail Experience of H&S procedures and requirements, including COSHH, Working at Heights, and Risk Assessment What We Offer: Competitive salary and benefits package Opportunities for career growth and professional development Collaborative and dynamic work environment Recognition and rewards for outstanding performance Comprehensive training and support to help you succeed in your role How to Apply: If you're a motivated and experienced Fabric Technician looking for a new challenge, please submit your application,

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Lead Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support to join the team located in London . The main responsibility of this role is to provide leadership to the Business Unit Contract Support team and financial and administrative support to the Finance & Contract Support Manager. Main Duties and Responsibilities To assist with the control of all financial and commercial aspects of contracts To assist in the production of supporting financial information. To maintain and update both manual and computer records relating to areas of which CBRE are responsible. To prepare and issue predefined reports, which form part of the contract and customer requirement To administer quality management system documentation and ensure compliance Liaise closely with the site team and head office, ensuring accurate processing of quotations, purchase orders, invoices, time sheets and holiday records. To undertake general office duties relating to the contract including: 1. Correspondence and filing 2. Minutes of meetings 3. Preparation of reports and documentation 4. Updating of electronic records 5. Material ordering and administration 6. Subcontractor's administration 7. Raising purchase orders and ensuring that purchase orders are updated when changes required. 8. Production of valuations and presentation of results 9. Contract renewal documentation 10. Production of short range plan information 11. Quote logging and processing 12. Collating timesheets from engineers, chasing and checking quality of data 13. Application billing preparation and billing of all Maintenance and Extra works through SAP Ariba 14. Contract escalation process To undertake the training of staff as and when required. Run regular training gap reports from training tracker. To enable full auditable trails with, for example but not limited, to invoices, timesheets, material orders and goods received notes. To be responsible for the commercial support on the contract through to final account. Collating and presenting portfolio reviews. Run weekly aged debt report's and liaise with the client to resolve any issues. Complete month end reports for the finance manager. Book and arrange Travel for EMEA shutdowns through client's booking system. Collating the monthly forecasting. Collate a monthly finance report for clients. Raise Annual Maintenance PO's. PERSON SPECIFICATION A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Accounting qualification or interest to move in an Accounting & Finance direction. Good PC based skills, with experience in Word/Excel and Outlook, PowerPoint etc. - intermediate to advance level. Must demonstrate a strong sense of customer focus. Excellent verbal and good basic standard of written communication skills. Self-motivated and systematic. Able to prioritise demands and make decisions under pressure. Results/ task orientated, attention to detail and accuracy. Excellent time management and organisational skills. Commitment to continuous improvement. Ability to work as part of a team, as well as independently. Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities. Be flexible to work outside core office hours from time to time. Knowledge of Anaplan is desired but not essential as training can be given

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Helpdesk Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Manager to join the team located in Newport, Wales . Role Summary: Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures. Establish and maintain excellent customer relationships and develop confidence in our systems and processes. Ensure compliance with all CBRE policies, procedures and directives. Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards. Experience Required: A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Experience working within a Facilities environment Committed to service delivery excellence Confidential and discrete approach Calm manner and able to work under pressure dealing with conflicting priorities Self-motivated and systematic Results/task orientated Attention to detail and accuracy Excellent time management and organisational skills Commitment to continuous improvement Ability to work as part of team and individually

Facilities Manager Locations: Cardiff / Thatcham / Oxford Reporting to: Senior Regional Facilities Manager / Contract Manager The Role We are seeking an experienced Facilities Manager to lead the delivery of high-quality facilities management services across one or more sites. This is a key leadership role, responsible for ensuring operational excellence, financial performance, and outstanding customer service, while maintaining compliance with statutory and contractual requirements. You will manage teams, oversee suppliers and subcontractors, and work closely with stakeholders to continuously improve service delivery and drive value across the contract. Key Responsibilities Provide strong leadership to ensure all contractual commitments, including SLAs and KPIs, are met and exceeded Identify and deliver opportunities for contract growth, additional services, and improved profitability Ensure company policies, processes, and procedures are effectively communicated and implemented Maintain safe, healthy working environments, ensuring full compliance with health & safety legislation and internal standards Manage operational staffing structures, balancing cost efficiency with service excellence and resilience Ensure teams are fully competent, supported by effective training, development, and succession planning Collaborate with peers and stakeholders to support continuous improvement and best practice Take accountability for financial performance, including revenue, cost control, WIP, and debt reduction Maintain effective control systems to ensure statutory, policy, and contractual compliance Build and sustain strong client relationships, ensuring a customer-focused approach across all activities Promote company values and create a positive, high-performance culture Deliver clear and effective communication through meetings, briefings, reports, and updates Accountabilities Direct reporting to a Senior Regional Facilities Manager / Contract Manager Line management responsibility for the contract team and oversight of subcontractors Day-to-day operational accountability to client stakeholders Skills, Knowledge & Experience Proven experience in facilities management within a complex or multi-site environment Strong people management and team development experience Excellent interpersonal and stakeholder management skills Sound commercial awareness and financial acumen NEBOSH General Management Certification (or equivalent) Personal Attributes Highly motivated with strong influencing and leadership skills Acts as a role model for customer service excellence Organised, proactive, and able to perform effectively in high-pressure environments High levels of integrity, energy, and self-confidence Additional Information The role will involve occasional travel to support operational delivery, training, and business reviews Some overnight stays may be required