Estates Assistant

Next Chapter Talent is delighted to partner with a respected property and estates services organisation in the search for an Estates Assistant. This is an excellent opportunity for a proactive, organised individual to support the operational delivery of property services and contribute to efficient, well-managed estates.

You will be joining a collaborative team where accuracy, responsiveness, and excellent communication are highly valued. This role offers exposure to a broad range of property support functions and is ideal for someone who enjoys structured work, diverse duties, and helping deliver great customer experiences.

The Role

As an Estates Assistant, you will provide administrative and operational support across estate activities, ensuring that key tasks are followed through efficiently and stakeholders are kept informed. You will help maintain service quality, smooth workflow, and positive communication across multiple workstreams.

Key Responsibilities

Administrative Support

• Maintain and manage tracker sheets and logs for tasks, works, and follow-ups
• Monitor and organise a busy central inbox, ensuring timely responses and accurate allocation of queries
• Update records to ensure data integrity and accessibility

Customer & Resident Engagement

• Handle resident queries and requests professionally via phone and email
• Communicate with internal teams to provide updates, clarify tasks, and escalate issues when required
• Keep residents informed of progress on repairs, works, or general enquiries
• Escalate complex or sensitive issues to senior team members as appropriate

Communication & Coordination

• Liaise with contractors, internal teams, and service providers to coordinate activities
• Assist with scheduling and follow-up for works and appointments
• Draft and distribute routine communications and notices

General Support

• Assist the estates team with ad-hoc tasks as required
• Support continuous improvement of administrative processes
• Assist with record keeping, filing, and documentation control

About You

We are looking for candidates who demonstrate:

• Strong organisational and time management skills
• Excellent written and verbal communication, including phone correspondence with residents and internal teams
• Proficiency in Microsoft Office (especially Excel and Outlook)
• The ability to manage competing priorities and tight timelines
• A professional approach to customer service and stakeholder interaction
• Comfort working with multiple systems and high volumes of email correspondence

Some industry experience in property, estates, or facilities support is required, but even if limited, a positive attitude, strong attention to detail, and a willingness to learn are key.

What's On Offer

• A supportive, team-oriented working environment
• Opportunities to grow your skills and deepen your operational knowledge
• Exposure to a broad range of estate support activities
• A company structure built to facilitate your future career growth

Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement.

To learn more about this opportunity, please reach out to Zara Benson at Next Chapter Talent.

Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.