Next Chapter Talent is proud to be representing a respected, independent London-based property management firm in the search for a Senior Block Manager . Our client has built a reputation for delivering considered, transparent and consistently high-quality block management across London and the Home Counties. Their portfolio includes a number of complex, high-rise and multi-occupancy developments, and their approach is deliberately relationship-led rather than volume-driven. They are now seeking a Senior Block Manager who brings both technical depth and professional maturity - someone who takes ownership, communicates with authority and operates with quiet confidence. The Role You will take full ownership of a circa 700-unit residential portfolio, with buildings clustered locally to enable effective, hands-on management and presence. The portfolio includes high-rise and complex developments, requiring a strategic, organised and forward-thinking approach. This is a senior position requiring someone comfortable operating at both operational and advisory level - balancing day-to-day delivery with long-term planning, client partnership and commercial oversight. You will be trusted to lead, not just manage. Key Responsibilities Portfolio & Asset Management Full operational responsibility for a locally clustered portfolio of circa 700 units, including high-rise developments Carrying out detailed site inspections with structured, professional reporting Overseeing both reactive maintenance and planned preventative works programmes Taking a strategic view of asset performance, identifying risks, opportunities and long-term improvements Driving consistently high service delivery standards across all buildings Major Works & Section 20 Leading on major works projects from inception through to completion Managing the full Section 20 consultation process, including notices, tendering and contractor engagement Advising clients with a forward-thinking, commercially aware approach to project planning and delivery Coordinating with surveyors, contractors and legal advisors where required Compliance & Building Safety Ensuring full compliance with all relevant legislation, including fire safety and high-rise building regulations Maintaining robust, audit-ready health & safety records Overseeing risk assessments, inspections and remedial actions Managing insurance placements and claims with diligence Financial & Commercial Management Preparing and managing service charge budgets across complex schemes Monitoring expenditure, forecasting and clearly explaining variances Reviewing and approving contractor invoices with strong commercial awareness Supporting reserve fund planning with a long-term, strategic mindset Client & Stakeholder Leadership Acting as the primary point of contact for resident directors, freeholders and leaseholders Leading AGMs, board meetings and client reviews with confidence and clarity Building strong, long-term relationships through transparency, consistency and trust Managing expectations with professionalism and sound judgement, even in challenging situations Leasehold & Legal Matters Interpreting complex lease provisions with confidence Serving statutory notices, including those relating to Section 20 and other leasehold requirements Liaising with legal professionals on disputes, breaches and tribunal matters where necessary About You Proven experience operating at Senior Block Manager level within UK residential property management Experience managing large, complex or high-rise portfolios, ideally of a similar scale Strong track record of delivering Section 20 major works projects Excellent financial and service charge management capability Sound understanding of leasehold legislation and compliance frameworks A forward-thinking and strategic mindset, with the ability to plan beyond the immediate Exceptional relationship management and stakeholder engagement skills A clear, composed and highly professional communication style Commercially aware, detail-focused and solutions-driven Professional qualifications minimum of ATPI, ideally MTPI are essential You will be someone who takes pride in doing things properly - structured, organised and accountable - with the confidence to operate autonomously and the judgement to advise at a senior level. The Opportunity This is not a high-volume, transactional environment. It is measured, well-organised and quality-led - suited to a property professional who values clarity, consistency and long-term relationships over noise and short-term delivery. If you are a strategic, relationship-focused Senior Block Manager looking to take ownership of a well-structured, locally managed portfolio with exposure to complex assets, we would welcome a confidential conversation. To learn more about this opportunity, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional property professionals across the UK.
08/09/2026
Full time
Next Chapter Talent is proud to be representing a respected, independent London-based property management firm in the search for a Senior Block Manager . Our client has built a reputation for delivering considered, transparent and consistently high-quality block management across London and the Home Counties. Their portfolio includes a number of complex, high-rise and multi-occupancy developments, and their approach is deliberately relationship-led rather than volume-driven. They are now seeking a Senior Block Manager who brings both technical depth and professional maturity - someone who takes ownership, communicates with authority and operates with quiet confidence. The Role You will take full ownership of a circa 700-unit residential portfolio, with buildings clustered locally to enable effective, hands-on management and presence. The portfolio includes high-rise and complex developments, requiring a strategic, organised and forward-thinking approach. This is a senior position requiring someone comfortable operating at both operational and advisory level - balancing day-to-day delivery with long-term planning, client partnership and commercial oversight. You will be trusted to lead, not just manage. Key Responsibilities Portfolio & Asset Management Full operational responsibility for a locally clustered portfolio of circa 700 units, including high-rise developments Carrying out detailed site inspections with structured, professional reporting Overseeing both reactive maintenance and planned preventative works programmes Taking a strategic view of asset performance, identifying risks, opportunities and long-term improvements Driving consistently high service delivery standards across all buildings Major Works & Section 20 Leading on major works projects from inception through to completion Managing the full Section 20 consultation process, including notices, tendering and contractor engagement Advising clients with a forward-thinking, commercially aware approach to project planning and delivery Coordinating with surveyors, contractors and legal advisors where required Compliance & Building Safety Ensuring full compliance with all relevant legislation, including fire safety and high-rise building regulations Maintaining robust, audit-ready health & safety records Overseeing risk assessments, inspections and remedial actions Managing insurance placements and claims with diligence Financial & Commercial Management Preparing and managing service charge budgets across complex schemes Monitoring expenditure, forecasting and clearly explaining variances Reviewing and approving contractor invoices with strong commercial awareness Supporting reserve fund planning with a long-term, strategic mindset Client & Stakeholder Leadership Acting as the primary point of contact for resident directors, freeholders and leaseholders Leading AGMs, board meetings and client reviews with confidence and clarity Building strong, long-term relationships through transparency, consistency and trust Managing expectations with professionalism and sound judgement, even in challenging situations Leasehold & Legal Matters Interpreting complex lease provisions with confidence Serving statutory notices, including those relating to Section 20 and other leasehold requirements Liaising with legal professionals on disputes, breaches and tribunal matters where necessary About You Proven experience operating at Senior Block Manager level within UK residential property management Experience managing large, complex or high-rise portfolios, ideally of a similar scale Strong track record of delivering Section 20 major works projects Excellent financial and service charge management capability Sound understanding of leasehold legislation and compliance frameworks A forward-thinking and strategic mindset, with the ability to plan beyond the immediate Exceptional relationship management and stakeholder engagement skills A clear, composed and highly professional communication style Commercially aware, detail-focused and solutions-driven Professional qualifications minimum of ATPI, ideally MTPI are essential You will be someone who takes pride in doing things properly - structured, organised and accountable - with the confidence to operate autonomously and the judgement to advise at a senior level. The Opportunity This is not a high-volume, transactional environment. It is measured, well-organised and quality-led - suited to a property professional who values clarity, consistency and long-term relationships over noise and short-term delivery. If you are a strategic, relationship-focused Senior Block Manager looking to take ownership of a well-structured, locally managed portfolio with exposure to complex assets, we would welcome a confidential conversation. To learn more about this opportunity, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional property professionals across the UK.
Next Chapter Talent Limited
Watford, Hertfordshire
Next Chapter Talent is delighted to partner with a respected property and estates services organisation in the search for an Estates Assistant . This is an excellent opportunity for a proactive, organised individual to support the operational delivery of property services and contribute to efficient, well-managed estates. You will be joining a collaborative team where accuracy, responsiveness, and excellent communication are highly valued. This role offers exposure to a broad range of property support functions and is ideal for someone who enjoys structured work, diverse duties, and helping deliver great customer experiences. The Role As an Estates Assistant, you will provide administrative and operational support across estate activities, ensuring that key tasks are followed through efficiently and stakeholders are kept informed. You will help maintain service quality, smooth workflow, and positive communication across multiple workstreams. Key Responsibilities Administrative Support Maintain and manage tracker sheets and logs for tasks, works, and follow-ups Monitor and organise a busy central inbox, ensuring timely responses and accurate allocation of queries Update records to ensure data integrity and accessibility Customer & Resident Engagement Handle resident queries and requests professionally via phone and email Communicate with internal teams to provide updates, clarify tasks, and escalate issues when required Keep residents informed of progress on repairs, works, or general enquiries Escalate complex or sensitive issues to senior team members as appropriate Communication & Coordination Liaise with contractors, internal teams, and service providers to coordinate activities Assist with scheduling and follow-up for works and appointments Draft and distribute routine communications and notices General Support Assist the estates team with ad-hoc tasks as required Support continuous improvement of administrative processes Assist with record keeping, filing, and documentation control About You We are looking for candidates who demonstrate: Strong organisational and time management skills Excellent written and verbal communication, including phone correspondence with residents and internal teams Proficiency in Microsoft Office (especially Excel and Outlook) The ability to manage competing priorities and tight timelines A professional approach to customer service and stakeholder interaction Comfort working with multiple systems and high volumes of email correspondence Some industry experience in property, estates, or facilities support is required, but even if limited, a positive attitude, strong attention to detail, and a willingness to learn are key. What's On Offer A supportive, team-oriented working environment Opportunities to grow your skills and deepen your operational knowledge Exposure to a broad range of estate support activities A company structure built to facilitate your future career growth Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement. To learn more about this opportunity, please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.
08/09/2026
Full time
Next Chapter Talent is delighted to partner with a respected property and estates services organisation in the search for an Estates Assistant . This is an excellent opportunity for a proactive, organised individual to support the operational delivery of property services and contribute to efficient, well-managed estates. You will be joining a collaborative team where accuracy, responsiveness, and excellent communication are highly valued. This role offers exposure to a broad range of property support functions and is ideal for someone who enjoys structured work, diverse duties, and helping deliver great customer experiences. The Role As an Estates Assistant, you will provide administrative and operational support across estate activities, ensuring that key tasks are followed through efficiently and stakeholders are kept informed. You will help maintain service quality, smooth workflow, and positive communication across multiple workstreams. Key Responsibilities Administrative Support Maintain and manage tracker sheets and logs for tasks, works, and follow-ups Monitor and organise a busy central inbox, ensuring timely responses and accurate allocation of queries Update records to ensure data integrity and accessibility Customer & Resident Engagement Handle resident queries and requests professionally via phone and email Communicate with internal teams to provide updates, clarify tasks, and escalate issues when required Keep residents informed of progress on repairs, works, or general enquiries Escalate complex or sensitive issues to senior team members as appropriate Communication & Coordination Liaise with contractors, internal teams, and service providers to coordinate activities Assist with scheduling and follow-up for works and appointments Draft and distribute routine communications and notices General Support Assist the estates team with ad-hoc tasks as required Support continuous improvement of administrative processes Assist with record keeping, filing, and documentation control About You We are looking for candidates who demonstrate: Strong organisational and time management skills Excellent written and verbal communication, including phone correspondence with residents and internal teams Proficiency in Microsoft Office (especially Excel and Outlook) The ability to manage competing priorities and tight timelines A professional approach to customer service and stakeholder interaction Comfort working with multiple systems and high volumes of email correspondence Some industry experience in property, estates, or facilities support is required, but even if limited, a positive attitude, strong attention to detail, and a willingness to learn are key. What's On Offer A supportive, team-oriented working environment Opportunities to grow your skills and deepen your operational knowledge Exposure to a broad range of estate support activities A company structure built to facilitate your future career growth Please note: This overview is designed to give a clear sense of the role, though it isn't an exhaustive list of every responsibility or requirement. To learn more about this opportunity, please reach out to Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy who specialise in placing exceptional talent across the UK. If you're considering a new challenge or are recruiting for your team, please get in touch.
Location: Local to Edgware Salary: £50,000 - £60,000 (DOE) Hours: Monday to Friday About the Company Our client is a well-established residential property management organisation responsible for overseeing a substantial portfolio of leasehold residential properties across England and Wales. Known for delivering a high standard of service to residents, leaseholders, and property owners, the business combines industry expertise with innovative technology to ensure effective portfolio management. The company offers a collaborative working environment that values professional development, employee wellbeing, and long-term career growth. The Role An exciting opportunity has arisen for an experienced Estate Manager to join the Asset Protection Team. This role plays a key part in ensuring compliance with relevant legislation, regulations, and industry best practice across a portfolio managed by third-party managing agents. The successful candidate will be responsible for maintaining high standards of property management, safety, compliance, and customer service while helping to create safe and well-managed residential environments. This position offers excellent exposure to a diverse property portfolio alongside ongoing training and professional development opportunities. Key Responsibilities Oversee the performance of external managing agents across operational, financial, compliance, engagement, and maintenance functions Identify, assess, and mitigate risks across the portfolio while supporting audit and compliance processes Support procurement activities and ensure adherence to governance procedures Monitor and report on service performance against agreed KPIs and service standards Contribute to strategic planning and continuous improvement initiatives Conduct regular property inspections and accurately record findings Attend resident and stakeholder meetings where required Manage, investigate, and appropriately escalate complaints and service issues Support and develop direct reports where applicable Monitor financial performance, including budgets, approvals, debt recovery, and related reviews Assist with crisis management planning and major insurance claims Ensure statutory compliance obligations and reporting requirements are met Support building remediation and improvement projects Assist with Building Safety Act compliance and enforcement activities Maintain oversight of portfolio-wide compliance and legislative requirements Support resident engagement initiatives and analyse complaint trends Oversee fire safety inspection programmes and remedial works Liaise with internal stakeholders, resident groups, managing agents, and regulatory authorities Maintain accurate records and compliance documentation, including the "golden thread" of building information Undertake any other duties reasonably required within the scope of the role About You Essential Experience & Qualifications Minimum 5 years' experience within residential property management Full UK driving licence Strong understanding of statutory obligations and compliance requirements Excellent knowledge of Landlord & Tenant legislation, Health & Safety regulations, and Building Safety legislation Relevant professional qualifications within property, facilities, compliance, or asset management Desirable Experience & Qualifications Client-side property management experience Professional qualifications such as NEBOSH, IWFM, MTPI, MRICS, or equivalent Skills & Competencies Strong analytical and problem-solving skills Excellent attention to detail Strategic thinker with a practical, solutions-focused approach Ability to make informed, data-driven decisions Excellent written and verbal communication skills Strong organisational and prioritisation abilities Proficient in Microsoft Office and compliance management systems Strong stakeholder management and relationship-building skills High levels of emotional intelligence, professionalism, and resilience What's on Offer? Competitive salary of £50,000 - £60,000 DOE Monday to Friday working hours Ongoing training and professional development Opportunity to work within a respected and growing organisation Collaborative and supportive team environment Exposure to a diverse and complex residential property portfolio Please note: This job description is intended to provide an overview of the role and is not an exhaustive list of duties or responsibilities. For a confidential discussion and to learn more about this opportunity, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional talent across the UK property sector. Whether you are considering your next career move or looking to strengthen your team, we would be delighted to hear from you.
08/09/2026
Full time
Location: Local to Edgware Salary: £50,000 - £60,000 (DOE) Hours: Monday to Friday About the Company Our client is a well-established residential property management organisation responsible for overseeing a substantial portfolio of leasehold residential properties across England and Wales. Known for delivering a high standard of service to residents, leaseholders, and property owners, the business combines industry expertise with innovative technology to ensure effective portfolio management. The company offers a collaborative working environment that values professional development, employee wellbeing, and long-term career growth. The Role An exciting opportunity has arisen for an experienced Estate Manager to join the Asset Protection Team. This role plays a key part in ensuring compliance with relevant legislation, regulations, and industry best practice across a portfolio managed by third-party managing agents. The successful candidate will be responsible for maintaining high standards of property management, safety, compliance, and customer service while helping to create safe and well-managed residential environments. This position offers excellent exposure to a diverse property portfolio alongside ongoing training and professional development opportunities. Key Responsibilities Oversee the performance of external managing agents across operational, financial, compliance, engagement, and maintenance functions Identify, assess, and mitigate risks across the portfolio while supporting audit and compliance processes Support procurement activities and ensure adherence to governance procedures Monitor and report on service performance against agreed KPIs and service standards Contribute to strategic planning and continuous improvement initiatives Conduct regular property inspections and accurately record findings Attend resident and stakeholder meetings where required Manage, investigate, and appropriately escalate complaints and service issues Support and develop direct reports where applicable Monitor financial performance, including budgets, approvals, debt recovery, and related reviews Assist with crisis management planning and major insurance claims Ensure statutory compliance obligations and reporting requirements are met Support building remediation and improvement projects Assist with Building Safety Act compliance and enforcement activities Maintain oversight of portfolio-wide compliance and legislative requirements Support resident engagement initiatives and analyse complaint trends Oversee fire safety inspection programmes and remedial works Liaise with internal stakeholders, resident groups, managing agents, and regulatory authorities Maintain accurate records and compliance documentation, including the "golden thread" of building information Undertake any other duties reasonably required within the scope of the role About You Essential Experience & Qualifications Minimum 5 years' experience within residential property management Full UK driving licence Strong understanding of statutory obligations and compliance requirements Excellent knowledge of Landlord & Tenant legislation, Health & Safety regulations, and Building Safety legislation Relevant professional qualifications within property, facilities, compliance, or asset management Desirable Experience & Qualifications Client-side property management experience Professional qualifications such as NEBOSH, IWFM, MTPI, MRICS, or equivalent Skills & Competencies Strong analytical and problem-solving skills Excellent attention to detail Strategic thinker with a practical, solutions-focused approach Ability to make informed, data-driven decisions Excellent written and verbal communication skills Strong organisational and prioritisation abilities Proficient in Microsoft Office and compliance management systems Strong stakeholder management and relationship-building skills High levels of emotional intelligence, professionalism, and resilience What's on Offer? Competitive salary of £50,000 - £60,000 DOE Monday to Friday working hours Ongoing training and professional development Opportunity to work within a respected and growing organisation Collaborative and supportive team environment Exposure to a diverse and complex residential property portfolio Please note: This job description is intended to provide an overview of the role and is not an exhaustive list of duties or responsibilities. For a confidential discussion and to learn more about this opportunity, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional talent across the UK property sector. Whether you are considering your next career move or looking to strengthen your team, we would be delighted to hear from you.
